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40 English
Troubleshooting
Troubleshooting
Problem Action
Does not drain and/
or spin.
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris lter is not clogged.
• Close the door and press or tap Start/Pause. For your safety,
the washing machine will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is
not clogged.
• If the washing machine is not supplied with sufcient power,
the washing machine temporarily will not drain or spin.
As soon as the washing machine regains sufcient power, it will
operate normally.
The door does not
open.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
machine has stopped or the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the
drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns off
after the washing machine has drained.
Excessive suds.
• Make sure the Auto Detergent and Auto Softener settings are
properly congured.
• Make sure you use the recommended types of detergent as
appropriate.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot apply
additional detergent.
• Make sure the remaining amount of detergent and fabric
softener is not over the limit.
• Make sure the Auto Dispense function is activated, with both
the Water Hardness and Concentration settings properly
specied (applicable models only).
WW65J32E0JW_DC68-03612Y_EN.indd 40 2018/12/11 14:25:02
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