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instructions specified by the manufacturer. Local codes will override manufacturer’s instructions at the time of
installation and if additional installation parts are required, the costs will be the responsibility of Buyer. Above ground
level installations must be protected with drip pans and drains just as the codes call for protective requirements used
in regular hot water tank installations. Buyer hereby accepts the entire responsibility for ascertaining whether they
have sufficient electrical power at their residence to operate our Electric Tankless Water Heaters as indicated in our
specifications which are readily available at our website (WWW.ECOSMARTUS.COM), in our brochures and contained
in the shipping box for installers to read before installations. If, within (30) days of purchase and prior to installation,
the Buyer finds that the purchased unit is not suitable for their demands Buyer must return the unit to the EcoSmart
office. Buyer is responsible for any charges that may be incurred to complete the return. A Buyer is eligible for a full
refund or credit ONLY if the returned unit is received by EcoSmart within thirty (30) calendar days of receipt AND has
been inspected by EcoSmart and found to be in the same condition as when purchased. Only when these two
conditions are met will a Buyer receive a refund or replacement unit. EcoSmart Green Energy Products will not accept
the return of any product without prior written approval from EcoSmart Green Energy Products and the issuance of a
Return Merchandise Authorization Number clearly marked on the outside packaging of the return shipment.
AFTER (30) CALENDAR DAYS FROM RECEIPT OF PRODUCT THERE WILL BE NO RETURNS OR WARRANTY WITHOUT
RECEIPT OF WARRANTY REGISTRATION BY ECOSMART US. BUYER ACCEPTS ALL SALES AS FINAL. ANY ALTERATION TO
THE PRODUCT VOIDS ALL WARRANTIES. ECOSMART GREEN ENERGY PRODUCTS IS NOT RESPONSIBLE FOR ANY OTHER
CHARGE OR EXPENSE INCURRED, OTHER THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. ECOSMART GREEN
ENERGY PRODUCTS shall not be liable for consequential, special, incidental or contingent expenses or damages arising
directly or indirectly from any defect in or of the Product; nor will EcoSmart Green Energy Products be liable for any
water damage arising directly or indirectly from the use of the Product or from the failure of or defect in any
component part or connecting plumbing. EcoSmart Green Energy Products and Buyer agree to the above terms in
their entirety and accept all sales as final without recourse to a credit card company or other financial institution and
hereby agree to stipulations and specifications defined within Manufacturer’s Limited Lifetime Warranty.
5. Warranty Procedure for service: Have a licensed electrician determine the exact issue that requires repair. Please
note that technical support is available for qualified technicians only (licensed electricians and/or plumbers). Technical
support that involves potentially dangerous electrical conditions is not available to unqualified persons. When
contacting EcoSmart Service Center, please be sure that the technician has a copy of the original Warranty
Registration and has reviewed the “Homeowners and Installation Manual” that was supplied with the Product.
EcoSmart Technical Assistance, at its sole discretion, will determine the best method for repair. Methods of repair
include, but are not limited to, replacement of specific part of Product or replacement of whole unit. If a whole unit
requires replacement under the terms of this Manufacturer’s Warranty, the original unit must be returned to the
ECOSMART office. Buyer must secure the cost of return delivery and replacement unit with a valid U.S. credit card.
Credit Card Authorization Forms are available upon request. If the replaced unit arrives at the EcoSmart office within
ten (10) calendar days of shipment of new unit and is found to comply within the specifications of this Manufacturer’s
Warranty then the credit card will not be charged, otherwise, Buyer will be charged amount of replacement unit and
shipment cost as agreed upon within Credit Card Authorization Form. If EcoSmart Technical Assistance determines a
component requires repair or replacement under the terms of this Manufacturer’s Limited Lifetime Warranty, the part
will be shipped via standard ground delivery. If faster shipping service is desired, the Buyer must select and pay for
same.
ANY QUESTIONS REGARDING OUR FIVE (5) YEAR WARRANTY SHOULD BE DIRECTED TO OUR SERVICE CENTER BY
CALLING TOLL FREE 877-474-6473 BETWEEN 8:00 AM and 5:00 PM MONDAY thru FRIDAY EASTERN TIME. NO RETURN
WILL BE ACCEPTED BY ECOSMART WITHOUT PRIOR APPROVAL AND THE ISSUANCE OF RETURN MERCHANDISE
AUTHORIZATION NUMBER CLEARLY MARKED ON THE EXTERIOR OF PACKAGING.
EcoSmart Green Energy Products • 400 Captain Neville Drive, Waterbury, CT, 06705 • TOLL FREE: 877-474-6473
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