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8 Frequently
asked
questions
My Bluetooth headphones don’t turn on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphones.
The Bluetooth device cannot nd the
headphones.
• The headphones may be connected to
a previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
headphones has been previously
paired with another device. Pair the
headphones with the Bluetooth device
again as described in the user manual.
(see ‘Pair the headphones with your
Bluetooth device at the rst time’ on
page 5).
My Bluetooth headphones is connected to
a Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.
• Charge your headphones.
The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports
A2DP and is BT4.0x (or higher) compatible
(see ‘Technical data’ on page 8).
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see ‘Technical data’ on
page 8).
The volume level of the headphones is too
low.
Some Bluetooth devices cannot link the
volume level with the headphones through
volume sync. In this case, you have to
adjust the volume on your Bluetooth
device independently to achieve an
appropriate volume level.
I cannot connect the headphones to
another device, what do I do?
• Make sure the Bluetooth function of the
previous paired device is turned o.
• Repeat the pairing procedure on your
second device (see ‘Pair the head-
phones with your Bluetooth device at
the rst time’ on page 5).
For further support, visit www.philips.com/support.
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