Setting up my Portal.
I'm having trouble using the touch screen while setting up my Portal.
If your Portal's touch screen isn't working as expected during setup, accesibility options may
have been turned on by mistake. If you're seeing a green rectangle on your Portal's screen or
Portal is reading text out loud to you during setup, accessibility options have been turned on.
To turn accessibility options off during setup:
1. Use two or more fingers to press and hold your Portal's touch screen for 8 seconds.
o After 4 seconds, you'll hear an audible prompt to continue holding your Portal
screen to turn accessibility options off.
2. Continue holding for 8 seconds to turn off accessibility options.
To use your Portal with accessibility options turned on:
Scroll by using two fingers.
Select by double-tapping the screen where you'd like to make a selection.
If accessibility options are not turned on, try turning your Portal off and back on again. If you
continue to experience issues with your Portal's touch screen, please contact us for assistance.
Setting Up Your Portal
Before setting up your Portal, make sure to review our health and safety guidelines.
To set up your Portal:
1. Place your Portal on a stable flat surface, like a tabletop or counter.
o Do not place your Portal near sinks, showers, pools or other areas where it might
get wet.
o Do not place your Portal near sources of heat, such as stoves, ovens, or
radiators.
o Do not place Portal where it may be tipped over easily.
2. Plug your Portal in with the included power cord.
o Plug the included power cord into Portal first, then into an appropriate outlet.
Make sure the included power cord is fully plugged into your Portal
before plugging it into an appropriate outlet.
o Your Portal works when connected to a rated AC power source with 100V to
240V AC at 50Hz to 60Hz. Please review our health and safety guidelines for
more information.
o Arrange any cables and cords so that people and pets are not likely to trip over
or accidentally pull on them as they move around or walk near the Portal.
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