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EN
21
Troubleshooting
Problem Possible cause Solution
The appliance does not turn on Auto protection for overheating Restart after cooling down
Weak suction
The HEPA is not installed, or the
HEPA is dirty
Clean and dry the pre-lter
Brush roller tangled
indicator blinking
Voice prompt:
1. Please clean the
brush roller
2. Please install the
brush roller correctly
1. The brush roller is blocked
2. The brush roller is not
installed
1. Remove blockages
2. Install brush roller correctly
WiFi indicator is off WiFi is not connected
Follow the in-app guide to
connect to WiFi
CWT empty indicator
blinking
Voice prompt:
Clean Water Tank
empty, please rell
CWT is empty Rell CWT
DWT full indicator
blinking
Voice prompt:
Dirty Water Tank full,
please empty
The dirty water in DWT has
reached the MAX line
Empty the dirty water and then
reinstall the DWT
All lights off in
operation
Battery overheat or malfunction
Cool the appliance down and
restart
Battery level indicator
blinking
Voice prompt:
Low battery, please
charge
Low battery Charge the appliance, or restart
LED loop blinking red
Voice prompt:
Please begin self-
cleaning cycle
Dirt sensor malfunction or
blocked
Remove blockages, clean the
debris channel, or restart
Self-cleaning icon
blinking
Brush roller is dirty Start self-cleaning
Power indicator
blinking
Motor malfunction Contact Customer Service
Note:
If the above troubleshooting guide fails to provide a solution, please contact us at
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