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17
TROUBLESHOOTING
SOLUTION
PROBLEM
POSSIBLE CAUSE
1. Push ame button to increase light.
2. Contact customer service center.
3. Remove screws holding back panel
in place and remove back panel.
Secure end of “Flame wand” back
into the support bracket.
4. Contact customer service center.
1. Turn all controls off, unplug the
appliance, allow the insert to cool
down for at least 10 minutes, and
then plug in and restart.
2. Reset house circuit breaker.
Turn all controls off, unplug the
appliance, allow the insert to cool down
for at least 10 minutes, and then plug
in and restart.
1. Replace all batteries in the remote
control.
2. Operate the remote at a distance
less than 20 feet from the front of the
appliance; point the remote at the
control panel.
1. Low batteries.
2. Distance.
The overheat protection
device in the appliance
has been triggered.
1. The overheat protection
device in the appliance
has been triggered.
2. House circuit breaker
has been tripped.
1. Dimmer control button
is set too low.
2. LED strip not
functioning.
3. “Flame wand” has come
loose from bracket.
4. “Flame wand” motor is
not functioning.
Simulated ame
effect is dim or not
present.
The appliance
turns off and will
not turn back on.
The appliance does
not turn on when
the button is pushed
to “ON”.
Remote control
does not work.
WARRANTY
The manufacturer warrants this item against defects in materials and workmanship for a period of one
(1) year from the date of original retail purchase. This warranty applies only to the original purchaser.
This warranty does not apply to any damage on the product by accident, misuse, or modified,
improper installation or by afxing accessories not produced by the manufacturer. The manufacturer
is not accountable whatsoever for product installation during the warranty period. There is no further
expressed warranty. The manufacturer shall not be legally responsible for incidental, consequential
or special damages arising at or in connection with product use or performance except as may
otherwise be accorded by law. The manufacturer disclaims any and all implied warranties.
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