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Try another appliance on the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet. If none of these solutions solved the issue, please contact us for
further assistance.
Interferences
Metal surfaces or other chargers may interfere with your charger. Make sure that the
charger is not placed on a metal surface or near other chargers. Place the charger in a
different position and try again.
For glass chargers or wireless pad chargers:
Make sure that bottom of your toothbrush is touching the center of the charging glass or on the
charging pad.
For Toothbrush handles compatible with the Sonicare App
Your toothbrush gets software updates when connected to the app. This happens through
firmware updates. Some of these updates improve charging capability.
Follow these steps to check if you have the latest firmware installed on your toothbrush handle:
Update (or download) the latest version of the Philips Sonicare app from the App Store or
Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to 'My Products'
Select your toothbrush
Select 'Handle update' to see if any updates are available
If you have updates available, please update the firmware of your handle by following the
instructions from the Philips Sonicare app.
My Philips Sonicare Toothbrush vibration is less powerfull than
before
Is your Philips Sonicare Toothbrush vibrating weakly or less powerful than before? You can use
these possible causes and solutions to try and solve this issue yourself.
Easy-start feature is activated
Some models come with the Easy-start feature activated. The Easy-start feature enables you to
increase the vibrations over time to get used to electric brushing. Disable the Easy-start feature to
increase the vibrations. You can find detailed instructions in the user manual that came with your
Philips Sonicare Toothbrush to deactivate the Easy-start feature.
Battery is almost empty
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