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45
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EN
TROUBLESHOOTING
Problem What to Do
There is no video image
on the second display
(from the HDMI Display
port).
Try the following solutions:
Make sure the display is powered on.
Make sure the display has its input/source set to
the HDMI port that is connected to the VB1.
Make sure the HDMI cable is securely connected to
the VB1 and to the display.
Make sure your computer has the latest
DisplayLink driver installed
(displaylink.com/downloads).
Make sure your computer is set to “extend” to
a second display (rather than to “mirror” or
“duplicate” it).
Ensure the DisplayLink setting is enabled in the
Bose Work Configuration software.
My computer detects the
VB1 as a second display
even when it is not
connected to the HDMI
Display port.
Make sure your computer is set to “mirror” or
“duplicate” its display (rather than to “extend” it to a
second display).
The video image on the
second display (from the
HDMI Display port) is out
of sync with the audio
signal.
Lower the resolution of the video display in the display
settings on your computer.
The video image on the
second display (from the
HDMI Display port) is
distorted.
Make sure you are using a Bose-supplied cable or a
certified USB cable. Also make sure the cable is not
damaged or kinked.
The camera zooms in or
out even when I am not
manually adjusting it.
The camera’s autoframing feature may be enabled.
Press the Autoframe button on the remote control to
disable it.
Some meeting software apps have built-in autoframing,
which may be cropping the image or changing the
camera zoom ratio. If possible, disable this feature in
your meeting software.
The
Bluetooth
indicator is
blinking blue.
This is normal. This indicates the VB1 is in
Bluetooth
pairing mode (The
Bluetooth
button on the side of
the VB1 or on the remote control may have been
accidentally pressed.)
The
Bluetooth
indicator is
lit solid white.
This is normal. This indicates the VB1 is connected to
a
Bluetooth
mobile device for music or calls or to the
Bose Work app.
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