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Sage SES875BKS2EEU1A Coffee Maker

User Manual - Page 18

For SES875BKS2EEU1A.

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18
PROBLEM POSSIBLE CAUSE WHAT TO DO
Machine does
not heat up.
STEAM/HOT
WATER light
ashes when
the machine
is turned on.
• STEAM / HOT WATER dial is not in
the STANDBY position.
• Turn the STEAM / HOT WATER dial to the STANDBY
position. Machine will commence heating.
Water does
not ow
from the
group head.
No hot water.
• Machine has not reached operating
temperature.
• Allow time for the machine to reach operating
temperature. The POWER button light will stop ashing
and all button lights on the control panel
will illuminate when ready.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• Machine needs to be descaled. • Refer to ‘Descaling’, page 14.
• Coee is ground too nely and/or
too much coee in lter basket and/
or over tamping and/or lter basket
is blocked.
• See below, ‘Espresso only drips from the portalter
spouts or not at all’.
Espresso only
drips from
the portalter
spouts or
not at all.
• Coee is ground too nely. • Use slightly coarser grind. Refer to ‘Setting the
Grind Size’, page 9 and ‘Over Extraction’, page 11.
• Too much coee in the lter basket. • Lower dose of coee. Refer to ‘Setting the Grind
Amount’, page 9 and ‘Over Extraction’, page 11.
• Coee tamped too rmly. • Tamp between 15–20kg of pressure.
• Water tank is empty. • Fill tank.
• Water tank is not fully inserted and
locked into position.
• Push water tank down completely to lock into place.
• The lter basket may be blocked. • Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
dissolve a cleaning tablet in hot water and soak lter
basket and portalter in solution for approx.
20 minutes. Rinse thoroughly.
• Machine needs to be descaled. • Refer to ‘Descaling’, page 14.
Espresso
runs out too
quickly.
• Coee is ground too coarsely. • Use slightly ner grind. Refer to ‘Setting the Grind Size’,
page 9 and ‘Under Extraction’, page 11.
• Not enough coee in the
lter basket.
• Increase dose of coee. Refer to ‘Setting the Grind
Amount’, page 9 and ‘Under Extraction’, page 11.
• Coee tamped too lightly. • Tamp between 15–20kg of pressure.
Troubleshooting
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