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35
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may
at its sole discretion, replace your product with a new product instead
of carrying out a repair. Where a replacement is offered, this would
normally be an identical model but when this is not possible, a model
of similar specification will be provided. The Manufacturer will cover
the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty
product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new
product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. We will not be liable
for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your
product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
• You cannot provide evidence that your product is covered by this
guarantee.
• Where a service call has been made and the engineer finds that there
is no fault with your product.
• That your product has not been installed or operated in accordance
with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials,
defective components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing
you with an invoice. The Manufacturer reserves the right to terminate
the guarantee if you fail to pay the costs for the service call in a timely
manner.
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