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-20-
Trouble Shooting Guide
Display is Flashing “E4”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The air inlet, burnpot, interior combustion air
chambers, combustion blower, or exhaust pipe are
blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section of
the owner’s manual.
2. The Proof of Fire (POF) thermodisc has came
unplugged
Check the (POF) thermodisc to see if the wires are connected
properly.
3. The Proof of Fire (POF) thermodisc has
malfunctioned.
Temporarily bypass the POF thermodisc by disconnecting the
two wires and connecting them with a short piece of wire.
Then plug the stove back up. If the stove comes on and works,
you need to replace the POF thermodisc. This is for testing only.
DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will
never shut off and if the re went out the auger will continue
to feed pellets until the hopper is empty if you leave the POF
thermodisc bypassed.
4. The hopper is out of Pellets. Rell the hopper.
5. The hopper safety switch has failed or hopper is
open.
When operating the unit, be sure the hopper lid is closed so
that the hopper safety switch will activate. Check the wires
leading from the hopper safety switch to the control panel
and auger motor for secure connections. Use a continuity
tester to test the hopper safety switch; replace if necessary.
6. The auger shaft is jammed.
Start by emptying the hopper. Then remove the auger
motor by removing the auger pin. Remove the auger shaft
inspection plate in the hopper so that you can see the auger
shaft. Gently lift the auger shaft straight up so that the end of
the auger shaft comes up out of the bottom auger bushing.
Next, remove the two nuts that hold the top auger biscuit in.
Then rotate the bottom end of the auger shaft up towards
you until you can lift the shaft out of the stove. After you have
removed the shaft, inspect it for bent ights, burrs, or broken
welds. Remove any foreign material that might have caused
the jam. Also, check the auger tube for signs of damage such
as burrs, rough spots, or grooves cut into the metal that could
have caused a jam.
7. The auger motor has failed.
Remove the auger motor from the auger shaft and try to
run the unit. If the motor will turn the shaft is jammed on
something. If the motor will not turn, the motor is bad.
Display is Flashing “E5”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The stove automatically ashes "E5" when turned on
The T-stat sensor has come unplugged form the control board.
Check to see if the sensor is unplugged. If the sensor is not
unplugged then the sensor is damaged or has a short. If the
sensor is damaged or has a short it will need to be replaced.
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