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CHECK BEFORE ASKING
FOR SERVICE
If there is a problem with your cooker, check the following details before requesting service to your dealer. Sometimes
the cooker may not operate as desired if used incorrectly.
Case
When cannot turn to “Unlock”.
When the top cover cannot
open although the Lock/Unlock
handle is turned to "Unlock".
When the steam exhausted
between the top cover.
When the “Cancel” button
does not operate while
cooking.
When you hear weird noises
during cooking and warming
Check points
Did you turn the “Lock/Unlock” handle while
cooking?
Did you turn the “Lock/Unlock” handle
before exhausting steam perfectly?
Is there an external substance on the
packing?
Is packing too old?
Is the inner pot hot?
Is there a wind blowing sound when
cooking the rice?
Is there a “Chi” sound when warming the
rice?
Do the following
Don’t open the top cover while cooking. If you want
to open top cover while cooking, press the “Cancel”
button more than 2 seconds and exhaust the steam.
Pull the pressure handle to aside once and exhaust
the steam perfectly.
Because of the pressure.
Pull the pressure handle to aside once and exhaust
the steam perfectly.
Clean the packing throughly.
Keep the packing clean.
If the steam is exhausted through the top cover,
please power off and contact the service center and
dealer.
Packing life cycle is 12 months, please replace the
packing per 1 year.
Keep pressing the “Cancel” button for 2 seconds for
safety reason if you want to cancel while cooking.
Be careful of hot steam emission or hot contents
spattered from the automatic steam outlet during
cancellation.
This is the sound of the fan motor to cool
the internal parts. This is normal.
The “Chi” sound during the warming process is the
sound of IH cooker operating. This is normal.
Bean(other grains) is half
cooked.
Is bean (other grains) too dry?
Soak or steam beans and other grains before
cooking in the pressure cooker in order to avoid
partially cooked beans or grains. Beans should be
soaked for-2-minutes or steamed for-2-minutes
prior to cooking, depending on your taste.
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