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SECTION 4 Troubleshooting
18
Situation
Brewer does not
have power
Brewer will not brew
Solution
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home’s circuit breaker if necessary.
• Make sure that the Power Switch has been
turned on and LCD Display is illuminated.
• After placing the K-Cup
®
pack in the K-Cup
®
Pack Holder, make sure the Handle is pushed
down securely and the LCD Control Center reads
“READY TO BREW” with the BREW Button
flashing, then press the BREW Button.
• The Exit Needle may be clogged (refer to
page 16).
LCD Messages
• If the water reservoir is empty and needs to be
refilled, the LCD Screen will direct you to “Lift
Water Reservoir, Fill Water Reservoir, Replace
Water Reservoir” with slideshow of images.
Follow these instructions.
• In pour-over mode, if the water flow has been
interrupted, the LCD screen will state “Water
Flow Interrupted. To Reset, Please Lift and
Remove Water Reservoir”. When reservoir has
been removed screen states “If necessary,
please fill water reservoir to Max Fill line.
Then replace”. Follow these instructions.
• If the messages persist after following these
instructions, contact Customer Service at
1.866.901.BREW (2739).
Situation
Chlorine or mineral
taste in coffee
Brewing a partial cup
The time is not
displayed on the LCD
Message Center
Brewer shuts
off or turns on
automatically
Solution
• Consider using bottled water,filtered water, or the
Keurig
™
Water Filter Starter Kit
(available at www.keurig.com).
• The Exit Needle may be clogged (refer to page 16).
• Clean the K-Cup
®
Pack Holder assembly if necessary
and rinse under faucet (refer to pages 15-16).
• The Water Reservoir may have been removed
during brewing. Replace the Water Reservoir
and perform a water brew without a K-Cup
®
pack.
• “De-Scale” the Brewer (refer to pages 16-17).
• If you have repeated the de-scale procedure on
your Brewer two times and it is still only brewing
a partial cup, contact Customer Service at
1.866.901.BREW (2739).
• The time will not be displayed on the LCD
unless you have set it. To set the clock, follow
the procedure on page 12.
• If power is interrupted to the Brewer, you will
need to set the clock again using the procedure
on page 12.
• Check to make sure that the Auto Off timer
and/or On/Off time features have not been set.
To do this, press the MENU Button below
“MENU” and scroll through the programming
options. “OFF” should be displayed for Auto Off
timer and On/Off. If “OFF” is not displayed,
follow directions on pages 13-14 to reset.
If any problems persist, contact Customer Service at 1.866.901.BREW (2739)
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