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NanoPods (MZX559) Troubleshooting Guide
Please perform a factory reset as shown in the Quick Start Guide. Put both earbuds into
the charging case. Take them both out simultaneously. Press and hold the right earbuds touch
sensor down until you see both LED red lights flash red and blue – approx. 9 seconds. Double
tap the right earbud touch senor. You will see the left earbud stops flashing while the right
continues to flash red and blue. After 5 seconds the left and right earbuds will repair together.
The sound cuts in and out, drops or cuts out intermittently. What do I do?
If your earbuds music or calls keep cutting out from each other, please place both
earbuds back into the case and then take them out simultaneously again. This will perform a
soft reset to reinitiate the Bluetooth connection
Please note, as Bluetooth connection is almost always strong some situations could
cause interference. Make sure your earbuds and your Bluetooth device are close together.
Some covered clothing (ie, hats, hoodies, head scarf, etc) could disrupt the connection between
the two earbuds. Certain appliances within the home that emit a Wi-Fi connection may also
contribute to the loss of Bluetooth connection.
Why is the volume of my earbuds either too loud or too soft?
On some smart devices, the Bluetooth volume and media volume are not linked. Please
check the volume level on your NanoPods Truly Wireless Earbuds as well as on your audio
device and ensure the volume is not turned all the way up or down.
Can you listen to music when the battery is depleted?
No. Once the battery is completed, no audio will be played. Please recharge the earbuds
to receive full high-end audio quality.
Can I charge the NanoPods Truly Wireless Earbuds with my PC/Laptop?
Yes. The NanoPods Truly Wireless Earbuds comes with a USB-C cable that allows the
charging case to be charged from your PC or laptop. The PC or laptop must be on and awak in
order to NanoPods to charge over USB.
What is the Bluetooth Range of the Nanopods Truly Wireless Earbuds?
You will be able to listen up to 30ft away from your paired device.
Can I access Siri/Google Assistant/Alex with my NanoPods?
When paired to your Bluetooth device, you can press and hold the left earbuds touch
sensor to activate your voice assistant at any time.
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