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46 English
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric range. If you run into unexpected trouble, look rst for a solution in the
tables below. If you’re still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem Possible cause Solution
The range is not
level.
The appliance has been
installed improperly.
• Place the oven rack
in the center of the
oven. Place a level on
the oven rack. Adjust
the leveling legs at the
base of the range until
the oven rack is level.
• Insure the oor is level
and strong and stable
enough to adequately
support the range.
The oor is sagging or
sloping.
Contact a carpenter to
correct the situation.
The kitchen cabinets are not
properly aligned and make
the range appear to be not
level.
Insure the cabinets are
square and provide
sufcient room for
installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and too close to the
appliance.
Contact a builder or
installer to make the
appliance accessible.
Carpet is interfering with
movement of the range.
Provide sufcient space so
the range can be lifted over
the carpet.
CONTROL DISPLAY
Problem Possible cause Solution
The display goes
blank.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset
the circuit breaker.
The display ashes. There was a power failure. Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans that are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid
until the desired heat is
obtained.
The surface units
will not turn on.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
Replace the fuse or reset
the circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control
is set for the surface unit
you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on
the care and cleaning of
the glass cooktop on page
41.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
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