Basic User’s Guide
DCP-J140W
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: DCP-J140W
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is on-
line at http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
Important
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Digital Copier/Printer needs.
You can download the latest software documents and utilities, read FAQs and troubleshooting
tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
Note
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
In USA: 1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada: 1-877-BROTHER
(514) 685-4898 (fax)
ii
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada only Visa and MasterCard are accepted.
1
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
Description Item
Ink Cartridge Standard <black>
LC61BK (Prints approx. 450 pages)
1
Ink Cartridge <yellow>
LC61Y (Prints approx. 325 pages)
1
Ink Cartridge <cyan> (blue)
LC61C (Prints approx. 325 pages)
1
Ink Cartridge <magenta> (red)
LC61M (Prints approx. 325 pages)
1
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP
Premium Glossy Photo Paper
(Letter size / 20 sheets) BP61GLL (USA only)
(4" 6" size / 20 sheets) BP61GLP (USA only)
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Basic User's Guide LEG182001 (English for USA and Canada)
CD ROM for Windows
®
& Mac
LZ4175001 (DCP-J140W)
iii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iv
User’s Guides and where do I find them?
1
Visit us at http://solutions.brother.com/.
2
PDF printing is not supported on Windows
®
Phone.
Which Guide? What's in it? Where is it?
Product Safety Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide
Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User’s Guide
Learn the basic Copy and Scan operations and
how to replace consumables. See
troubleshooting tips.
Printed / In the box
Advanced User’s Guide
Learn more advanced operations: Copy,
printing reports and performing routine
maintenance.
PDF file / CD-ROM
Software User’s Guide
Follow these instructions for Printing, Scanning,
Network Scanning, Web Services (Scan), and
using the Brother ControlCenter utility.
PDF file / CD-ROM
Network Glossary
This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
PDF file / CD-ROM
Network User’s Guide
This Guide provides useful information about
wireless network settings and security settings
using the Brother machine. You can also find
supported protocol information for your
machine and detailed troubleshooting tips.
PDF file / CD-ROM
Mobile Print/Scan Guide for
Brother iPrint&Scan
This Guide provides useful information about
printing JPEG and PDF
2
files from your mobile
device and scanning from your Brother machine
to your mobile device when connected to a
Wi-Fi network.
PDF file / Brother
Solutions Center
1
v
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation .................................... 1
Accessing the Advanced User’s Guide, Software User’s Guide,
Network User’s Guide, and Network Glossary ...................................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (Windows
®
)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Warning LED indications .................................................................................7
2 Loading paper 8
Loading paper and other print media.....................................................................8
Loading envelopes and postcards.................................................................11
Removing small printouts from the machine ................................................. 12
Unprintable area ............................................................................................ 13
Paper settings......................................................................................................14
Paper Type ....................................................................................................14
Paper Size ..................................................................................................... 14
Acceptable paper and other print media..............................................................15
Recommended print media ...........................................................................15
Handling and using print media .....................................................................16
Choosing the right print media.......................................................................17
3 Loading documents 19
How to load documents .......................................................................................19
Using the scanner glass ................................................................................ 19
Unscannable area .........................................................................................20
4 Making copies 21
How to copy ......................................................................................................... 21
Stop copying.................................................................................................. 21
Copy settings ....................................................................................................... 21
Paper Options................................................................................................22
5 How to print from a computer 23
Printing a document.............................................................................................23
vi
6 How to scan to a computer 24
Scanning a document..........................................................................................24
Scanning using the SCAN key.............................................................................24
Scanning using a scanner driver .........................................................................25
Scanning using the ControlCenter.......................................................................25
A Routine maintenance 26
Replacing the ink cartridges ................................................................................26
Cleaning and checking the machine....................................................................29
Cleaning the scanner glass ...........................................................................29
Cleaning the print head .................................................................................29
Checking the print quality ..............................................................................30
Checking the print alignment .........................................................................31
B Troubleshooting 32
Error and Maintenance messages.......................................................................32
Printer jam or paper jam ................................................................................36
Troubleshooting ..................................................................................................39
If you are having difficulty with your machine ................................................39
Machine Information ............................................................................................45
Checking the serial number...........................................................................45
Reset functions..............................................................................................45
How to reset the machine.............................................................................. 45
C Menu and features 46
On-screen programming......................................................................................46
Menu keys ...........................................................................................................46
Menu table ...........................................................................................................48
D Specifications 55
General ................................................................................................................55
Print media...........................................................................................................57
Copy .................................................................................................................... 58
Scanner ...............................................................................................................59
Printer ..................................................................................................................60
Interfaces .............................................................................................................61
Network................................................................................................................61
Computer requirements .......................................................................................62
Consumable items ...............................................................................................63
E Index 64
vii
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory storage
Sleep Mode
LCD display
2Printing reports
Reports
3 Making copies
Copy settings
Copy Options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
viii
1
1
1
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold typeface identifies specific
keys on the machine’s control
panel or on the computer
screen.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
Important
Important
indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
Chapter 1
2
Accessing the
Advanced User’s
Guide, Software User’s
Guide, Network User’s
Guide, and Network
Glossary
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Copy, Printer,
Scanner and Network features. When you
are ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide and
Network Glossary that are on the CD-ROM.
Viewing Documentation 1
Viewing Documentation
(Windows
®
) 1
To view the documentation, from the Start
menu, select Brother, DCP-XXXX (where
XXXX is your model name) from the
programs group, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
Note
If the Brother screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
start.exe.
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
d Click Documentation.
e Click PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
Viewing Documentation
(Macintosh)
1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the Documentation icon.
If the model name screen appears,
choose your model name and click next.
c If the language screen appears, double-
click your language folder.
General information
3
1
d Double-click top.pdf.
If the country screen appears, choose
your country.
e After the list of User’s Guides appears,
choose the guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides (Windows
®
)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Macintosh)
Note
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions
1
Your machine can be connected to a wireless
network.
Basic setup instructions
(uuQuick Setup Guide)
The wireless access point or router
supports Wi-Fi Protected Setup or
AOSS™
(uuQuick Setup Guide)
More information about network setup
(uuNetwork User’s Guide)
Chapter 1
4
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers uu page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our Web site
(http://www.brother.com/
), click
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/
) for
additional product and services
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall (http://www.brother.ca/
) for
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our Web site for genuine Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you are finished, click Exit.
General information
5
1
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our Web site for genuine Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
Chapter 1
6
Control panel overview 1
1 Copy keys:
You can temporarily change the copy settings
when in copy mode.
Enlarge/Reduce
Lets you enlarge or reduce copies
depending on the ratio you select.
Copy Quality
Use this key to temporarily change the
quality of your copies.
Number of Copies
Use this key to make multiple copies.
Copy Options
You can quickly and easily select
temporary settings for copying.
2 Menu keys:
Menu
Lets you access the main menu.
+a or -b
Press to scroll through the menus and
options.
OK
Lets you select a setting.
3 SCAN
Lets you access Scan mode.
4 Start keys:
Black Start
Lets you start making copies in black &
white. Also lets you start a scanning
operation (in color or black & white,
depending on the scan setting in the
ControlCenter software).
Color Start
Lets you start making copies in full color.
Also lets you start a scanning operation (in
color or black & white, depending on the
scan setting in the ControlCenter software).
5 On/Off
You can turn the machine on and off.
If you turn the machine off, it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
the best ink cartridge economy, and maintain
print quality, you should keep your machine
connected to the power at all times.
6 Stop/Exit
Stops an operation or exits from a menu.
100% Normal 01
1 342
678 5
General information
7
1
7 Warning LED
Blinks in orange when the LCD displays an
error or an important status message.
8 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
Warning LED indications 1
The Warning LED (Light Emitting Diode) is a
light that shows the DCP status. The LCD
shows the current machine status when the
machine is idle.
LED DCP
status
Description
Off
Ready The DCP is ready for
use.
Orange
Cover
Open
The cover is open.
Close the cover. (See
Error and Maintenance
messages
uu page 32.)
Cannot
Print
Replace the ink
cartridge with a new
one. (See Replacing the
ink cartridges
uu page 26.)
Paper Error Put paper in the tray or
clear the paper jam.
Check the LCD
message. (See
Troubleshooting
uu page 39.)
Other
Messages
Check the LCD
message. (See Error
and Maintenance
messages
uu page 32.)
100% Normal 01
8
2
Loading paper and
other print media
2
Load only one size of paper and one type of
paper in the paper tray at any one time.
a Pull the paper tray completely out of the
machine.
Note
If the paper support flap (1) is open, close
it, and then close the paper support (2).
b Lift the output paper tray cover (1).
c With both hands, gently press and slide
the paper side guides (1) and then the
paper length guide (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
11
2
1
3
3
1
2
Loading paper
9
2
Note
When using Legal size paper, press and
hold the universal guide release button (1)
as you slide out the front of the paper tray.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
Note
Always make sure that the paper is not
curled or wrinkled.
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
Important
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
Note
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack the
machine may feed multiple pages.
1
Chapter 2
10
f Gently adjust the paper side guides (1)
to fit the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
g Close the output paper tray cover.
h Slowly push the paper tray completely
into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
clicks, and then unfold the paper
support flap (2).
Important
DO NOT use the paper support flap for
Legal size paper.
1
1
22
Loading paper
11
2
Loading envelopes and
postcards 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m
2
).
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
Important
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes and postcards 2
a Before loading, press the corners and
sides of the envelopes or postcards to
make them as flat as possible.
Important
If envelopes or postcards are “double-
feeding,” put one envelope or postcard in
the paper tray at a time.
Glue Double flaps
Chapter 2
12
b Put envelopes or postcards in the paper
tray with the address side down and the
leading edge in first as shown in the
illustration. Using both hands, gently
press and slide the paper side
guides (1) and paper length guide (2) to
fit the size of the envelopes or
postcards.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
2
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
c Select Reverse Print (Windows
®
) or
Reverse Page Orientation
(Macintosh) in the printer driver’s dialog
box and then adjust the size and margin
in your application.
uuSoftware User’s Guide: Printing
(Windows
®
)
uuSoftware User’s Guide: Printing
(Macintosh)
Removing small printouts
from the machine 2
When the machine ejects small paper onto
the output paper tray cover you may not be
able to reach it. Make sure printing has
finished, and then pull the tray completely out
of the machine.
2
1
Loading paper
13
2
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can print in the
shaded areas of cut sheet paper when the Borderless print feature is available and turned on.
uuSoftware User’s Guide: Printing (Windows
®
)
uuSoftware User’s Guide: Printing (Macintosh)
Note
The Borderless print feature is not available for envelopes.
Cut Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.47 in. (12 mm) 0.12 in. (3 mm) 0.95 in. (24 mm) 0.12 in. (3 mm)
1
3
24
1
3
42
Chapter 2
14
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu.
b Press a or b to choose 2.Copy.
Press OK.
c Press a or b to choose 1.Paper Type.
Press OK.
d Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Brother BP61, Other Glossy or
Transparency.
Press OK.
e Press Stop/Exit.
Note
The machine ejects paper with the printed
surfaces face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
copies: Letter, Legal, A4, A5, Executive and
4" 6" (10 15 cm). When you change the
size of paper you load in the machine, you will
need to change the paper size setting at the
same time.
a Press Menu.
b Press a or b to choose 2.Copy.
Press OK.
c Press a or b to choose 2.Paper Size.
Press OK.
d Press a or b to choose the paper size
you are using, Letter, Legal, A4, A5,
Executive or 4"x6".
Press OK.
e Press Stop/Exit.
Loading paper
15
2
Acceptable paper and
other print media
2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the proper print media
in the “Basic” tab of the printer driver or in
the Paper Type setting of the machine’s
menu. (See Paper Type uu page 14.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When you print on transparencies, load
one extra sheet in the paper tray.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Recommended print media 2
To get the best print quality, we suggest using
Brother paper. (See the table below.)
We recommend using “3M Transparency
Film” when you print on transparencies.
Brother paper
Paper Type Item
Premium Plus Glossy
Photo
Letter BP71GLTR
4" 6" BP71GP
Premium Glossy Photo
Letter BP61GLL (USA only)
4" 6" BP61GLP (USA only)
Chapter 2
16
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
photo paper. Load photo paper with the
shiny side facing down.
Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
You can only print on both sides of the
paper with PC printing.
uuSoftware User’s Guide: Printing
(Windows
®
).
uuSoftware User’s Guide: Printing
(Macintosh)
Important
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped
1 0.08 in. (2 mm) or greater curl may
cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged
uniformly when stacked
• Paper made with a short grain
Paper capacity of the output paper
tray cover
2
Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m
2
) paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
1
1
Loading paper
17
2
Choosing the right print media 2
Paper type and size for each operation 2
Paper Type Paper Size Usage
Copy Printer
Cut-Sheet Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes
A4 8.3 11.7 in. (210 297 mm) Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes
Executive 7 1/4 10 1/2 in. (184 267 mm) Yes Yes
JIS B5 7.2 10.1 in. (182 257 mm) – User
Defined
A5 5.8 8.3 in. (148 210 mm) Yes Yes
A6 4.1 5.8 in. (105 148 mm) – Yes
Cards Photo 4 6 in. (10 15 cm) Yes Yes
Photo 2L 5 7 in. (13 18 cm) – Yes
Index Card 5 8 in. (127 203 mm) – Yes
Postcard 1 3.9 5.8 in. (100 148 mm) – User
Defined
Postcard 2
(Double)
5.8 7.9 in. (148 200 mm) – User
Defined
Envelopes C5 Envelope 6.4 9 in. (162 229 mm) – Yes
DL Envelope 4.3 8.7 in. (110 220 mm) – Yes
COM-10 4 1/8 9 1/2 in. (105 241 mm) – Yes
Monarch 3 7/8 7 1/2 in. (98 191 mm) – Yes
Y4 Envelope 4.1 9.3 in. (105 235 mm) – User
Defined
Transparencies Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes
A4 8.3 11.7 in. (210
297 mm) Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes
A5 5.8 8.3 in. (148 210 mm) Yes Yes
Chapter 2
18
Paper weight, thickness and capacity 2
1
Up to 100 sheets of plain paper 20 lb (80 g/m
2
).
2
BP71 69 lb (260 g/m
2
) paper is especially designed for Brother inkjet machines.
Paper Type Weight Thickness No. of
sheets
Cut Sheet Plain Paper
17 to 32 lb (64 to 120 g/m
2
)
3 to 6 mil (0.08 to 0.15 mm)
100
1
Inkjet Paper
17 to 53 lb (64 to 200 g/m
2
)
3 to 10 mil (0.08 to 0.25 mm) 20
Glossy Paper
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Cards Photo 4" 6"
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Index Card
Up to 32 lb (Up to 120 g/m
2
)
Up to 6 mil (Up to 0.15 mm) 30
Postcard
Up to 53 lb (Up to 200 g/m
2
)
Up to 10 mil (Up to 0.25 mm) 30
Envelopes
20 to 25 lb (80 to 95 g/m
2
)
Up to 20 mil (Up to 0.52 mm) 10
Transparencies – – 10
19
3
3
How to load
documents
3
You can make copies and scan from the
scanner glass.
Using the scanner glass 3
You can use the scanner glass to copy or
scan pages of a book or one page at a time.
Document Sizes Supported 3
How to load documents 3
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
c Close the document cover.
Important
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Loading documents 3
Length: Up to 11.7 in. (297 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2 kg)
Chapter 3
20
Unscannable area 3
The scannable area depends on the settings
in the application you are using. The figures
below show the unscannable areas.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Copy All paper
sizes
0.12 in.
(3 mm)
0.12 in.
(3 mm)
Scan
1
3
24
21
4
4
How to copy 4
The following steps show the basic copy
operation.
a Load your document face down on the
scanner glass.
(See How to load documents
uu page 19.)
b If you want more than one copy, press
Number of Copies repeatedly until the
number of copies you want appears (up
to 99).
Or press a or b to change the number of
copies.
c Press Black Start or Color Start.
Stop copying 4
To stop copying, press Stop/Exit.
Copy settings 4
When you want to quickly change the copy
settings temporarily for the next copy, use the
Copy keys. You can use different
combinations of settings.
The machine returns to its default settings
1 minute after it finishes copying.
Note
You can save some of the copy settings
you use most often by setting them as the
default. You can find instructions on how
to do this in the section for each feature.
(Basic User’s Guide)
For details about changing the following copy
settings uupage 22.
Paper Type
Paper Size
(Advanced User’s Guide)
For details about changing the following copy
settings
uuAdvanced User’s Guide: Making copies
Enlarge/Reduce
Quality
Density
Page Layout
2in1(ID)
Making copies 4
Chapter 4
22
Paper Options 4
Paper Type 4
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.
a Load your document.
b Enter the number of copies you want.
c Press Copy Options and a or b to
choose Paper Type.
Press OK.
d Press a or b to choose the type of paper
you are using.
Press OK.
e Press Black Start or Color Start.
Note
To change the default setting, see Paper
Type uu page 14.
Paper Size 4
If you are copying on paper other than Letter
size, you will need to change the Paper Size
setting. You can copy only on Letter, Legal,
A4, A5, Executive or Photo 4" 6"
(10 15 cm) paper.
a Load your document.
b Enter the number of copies you want.
c Press Copy Options and a or b to
choose Paper Size.
Press OK.
d Press a or b to choose the size of paper
you are using.
Press OK.
e Press Black Start or Color Start.
Note
To change the default setting, see Paper
Size uu page 14.
Press
and then a or b to
choose Paper Type
Plain Paper
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
Transparency
Press
and then a or b to
choose Paper Size
Letter
Legal
A4
A5
Executive
4"x6"
23
5
5
Printing a document 5
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
uuSoftware User’s Guide: Printing
(Windows
®
)
uuSoftware User’s Guide: Printing
(Macintosh)
a Install the Brother printer driver from the
CD-ROM. (uuQuick Setup Guide)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Color/Grayscale
Scaling
e Click OK.
f Click Print to begin printing.
How to print from a computer 5
24
6
Scanning a document 6
There are several ways to scan documents.
You can use the SCAN key on the machine or
the scanner drivers on your computer.
a To use the machine as a scanner, you
must install a scanner driver. If the
machine is on a Network, configure it
with a TCP/IP address.
Install the scanner drivers from the
CD-ROM. (uuQuick Setup Guide)
Configure the machine with a TCP/IP
address if network scanning does not
work. (uuSoftware User’s Guide:
Configuring Network Scanning for
Windows
®
and Configuring network
scanning for Macintosh)
b Load your document. (See How to load
documents uu page 19.)
c Do one of the following:
To scan using the SCAN key on the
machine, go to Scanning using the
SCAN key.
To scan using a scanner driver at
your computer, go to Scanning using
a scanner driver.
Scanning using the
SCAN key
6
For more information
uuSoftware User’s Guide: Using the Scan
key
a Press (SCAN).
b Press a or b to choose the available
scan modes as follows.
Press OK.
Scan to E-mail
Scan to Image
Scan to OCR
1
Scan to File
Web Service
2
(Web Services Scan)
1
(Macintosh)
This function is available after you download
and install Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/
PM9SEInstaller_BR_multilang.dmg
2
(Windows
®
only)
(uuSoftware User’s Guide: Using Web
Services for scanning on your network
(Windows Vista
®
SP2 or later and
Windows
®
7))
c (For network users)
Press a or b to choose the computer you
want to send the data to.
Press OK.
d Press Black Start or Color Start to
begin scanning.
How to scan to a computer 6
How to scan to a computer
25
6
Scanning using a
scanner driver
6
uuSoftware User’s Guide: Scanning a
document using the TWAIN driver
(Windows
®
)
uuSoftware User’s Guide: Scanning a
document using the WIA driver (Windows
®
)
uuSoftware User’s Guide: Scanning a
document using the TWAIN driver
(Macintosh)
uuSoftware User’s Guide: Scanning a
document using the ICA driver (Mac OS X
10.6.x, 10.7.x)
Note
The names of the buttons or menus
shown on the screen may vary depending
on the application you are using.
a Start a scanning application and click
the button to open the scan settings
window.
b Adjust the settings such as Resolution,
Brightness and Scan Type in the
Scanner Setup dialog box.
c Click Start or Scan to begin scanning.
Scanning using the
ControlCenter
6
uuSoftware User’s Guide: ControlCenter4
(Windows
®
)
uuSoftware User’s Guide: ControlCenter2
(Macintosh)
26
A
Replacing the ink
cartridges
A
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the
four cartridges. When the machine detects an
ink cartridge is running out of ink, the machine
will display a message on the LCD.
The LCD will show which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
Important
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
a Open the ink cartridge cover.
If one or more of the ink cartridges have
reached the end of their life, the LCD
shows B&W Print Only or
Cannot Print.
Routine maintenance A
Routine maintenance
27
A
b Press the lock release lever as shown to
release the cartridge for the color
indicated on the LCD. Remove the
cartridge from the machine.
c Open the new ink cartridge bag for the
color indicated on the LCD, and then
take out the ink cartridge.
d Turn the green knob on the protective
yellow cap clockwise until it clicks to
release the vacuum seal, then remove
the cap (1).
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
1
28
f Gently push the ink cartridge in until it
clicks, and then close the ink cartridge
cover.
g The machine will automatically reset the
ink dot counter.
Note
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one
(Did You Change Blck?). For each
new cartridge you installed, press a (Yes)
to reset the ink dot counter for that color. If
the ink cartridge you installed is not a
brand new one, be sure to press b (No).
• If the LCD shows No Cartridge or
Cannot Detect after you install the ink
cartridges, check that the ink cartridges
are installed properly.
Important
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• If ink gets on your skin or clothing
immediately wash it off with soap or
detergent.
• If you mix the colors by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting
the cartridge installation.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
Routine maintenance
29
A
Cleaning and checking
the machine
A
Cleaning the scanner glass A
a Unplug the machine from the AC power
outlet.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
Note
In addition to cleaning the scanner glass
with a non-flammable glass cleaner, run
your finger tip over the glass to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only,
three colors at a time
(Yellow/Cyan/Magenta), or all four colors at
once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
Important
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
a Press Menu.
b Press a or b to choose 1.Ink.
Press OK.
c Press a or b to choose 2.Cleaning.
Press OK.
d Press a or b to choose Black, Color or
All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to Ready mode
automatically.
Note
If you clean the print head at least five
times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved call Brother Customer
Service. (See Brother numbers
uu page i.)
2
1
3
30
Checking the print quality A
If faded or streaked colors and text appear on
your printouts, some of the print head nozzles
may be clogged. You can check this by
printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press Menu.
b Press a or b to choose 1.Ink.
Press OK.
c Press a or b to choose 1.Test Print.
Press OK.
d Press a or b to choose
Print Quality.
Press OK.
e Press Color Start.
The machine begins printing the Print
Quality Check Sheet.
f Check the quality of the four color blocks
on the sheet.
g The LCD asks you if the quality of the
four colors are OK.
Is Quality OK?
a Yes b No
h Do one of the following:
If all lines are clear and visible, press
a to choose Yes, and go to step l.
If you can see missing short lines as
shown below, press b to choose No.
i The LCD asks you if the print quality is
OK for black and three colors.
Black OK?
a Yes b No
Press a (Yes) or b (No).
j The LCD asks you if you want to start
cleaning.
Start Cleaning?
a Yes b No
Press a (Yes).
The machine starts cleaning the print
head.
k After cleaning is finished, press
Color Start.
The machine starts printing the Print
Quality Check Sheet again. Repeat the
procedure from step f.
l Press Stop/Exit.
If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
color.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call Brother Customer Service. (See
Brother numbers uu page i.)
Important
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
OK Poor
Routine maintenance
31
A
Note
Checking the print alignment A
You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.
a Press Menu.
b
Press a or b to choose 1.Ink.
Press OK.
c Press a or b to choose 1.Test Print.
Press OK.
d Press a or b to choose Alignment.
Press OK.
e Press Black Start or Color Start.
The machine starts printing the
Alignment Check Sheet.
f For the “A” pattern, press a or b to
choose the number of the test print that
has the least visible vertical stripes
(1-9). Press OK.
g For the “B” pattern, press a or b to
choose the number of the test print that
has the least visible vertical stripes
(1-9). Press OK.
h For the “C” pattern, press a or b to
choose the number of the test print that
has the least visible vertical stripes
(1-9). Press OK.
i For the “D” pattern, press a or b to
choose the number of the test print that
has the least visible vertical stripes
(1-9). Press OK.
j Press Stop/Exit.
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
32
B
Error and Maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Troubleshooting B
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the color ink cartridges
have reached the end of their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer driver
you can use the machine as a
black & white printer.
Copying
If the paper type is set to
Plain Paper or Inkjet Paper
you can make copies in
black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 26.)
Note
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer driver.
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
uu page 26.)
An ink cartridge is not installed
properly.
If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Print
Replace XX Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
Replace the ink cartridges. (See
Replacing the ink cartridges
uu page 26.)
Troubleshooting
33
B
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
The machine has a mechanical
problem.
—OR—
A foreign object such as a paper clip or
ripped paper is in the machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and reconnect it.
Close Ink Cover The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Cover is Open The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action
34
Ink Box Full The ink absorber box or flushing box is
full. These components are periodic
maintenance items that may require
replacement after a period of time to
ensure optimum performance from
your Brother machine. Because these
components are periodic maintenance
items, the replacement is not covered
under the warranty. The need to
replace these items and the time
period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans upon
power up. The use of non-Brother ink
may cause frequent cleanings
because non-Brother ink could cause
poor print quality which is resolved by
cleaning. The more cleaning the
machine requires the faster these
boxes will fill up.
Note
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers uu page i.)
Other reasons for cleaning are:
1 The machine automatically cleans
itself after clearing a printer jam.
2 The machine automatically cleans
itself after sitting idle for more than
45 days (infrequent use).
3 The machine automatically cleans
itself after the ink cartridges have
been replaced 12 times.
InkBox NearFull The ink absorber box or flushing box is
nearly full.
The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers uu page i.)
Ink Low XXXXXXX One or more of the ink cartridges are
near the end of their life.
Order a new ink cartridge. You can
continue printing until the LCD shows
Cannot Print. (See Ordering
accessories and supplies uu page ii
and Replacing the ink cartridges
uu page 26.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Error Message Cause Action
Troubleshooting
35
B
No Cartridge An ink cartridge is not installed
properly.
Take out the new ink cartridge and re-
install it slowly until it clicks. (See
Replacing the ink cartridges
uu page 26.)
No Paper Fed The machine is out of paper or paper
is not properly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press Black Start or
Color Start.
Remove and reload the paper,
then press Black Start or
Color Start. (See Loading paper
and other print media uu page 8.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam uu page 36.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(uuAdvanced User’s Guide: Cleaning
the paper pick-up rollers)
The Jam Clear Cover is not closed
properly.
Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam
or paper jam uu page 36.)
Out of Memory The machine's memory is full. If a copy operation is in process
Press Stop/Exit and wait until the
other operations that are in progress
finish, and then try again.
Paper Jam The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam uu page 36.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
Wrong Paper Size The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper size
you are using.
1 Check that the paper size you
choose matches the size of paper
in the tray. (See Paper Size
uu page 14.)
2 Make sure you loaded the paper in
a Portrait position, by setting the
paper guides at the indicators for
your paper size. (See Loading
paper and other print media
uu page 8.)
3 After you have checked the paper
size and the paper position, press
Black Start or Color Start.
Error Message Cause Action
36
Printer jam or paper jam B
Take out the jammed paper depending on
where it is jammed in the machine.
a Unplug the machine from the AC power
outlet.
b Open the Jam Clear Cover (1) at the
back of the machine. Pull the jammed
paper out of the machine.
c Close the Jam Clear Cover.
Make sure the cover is closed properly.
d If the paper support flap is open, close it,
and then close the paper support. Pull
the paper tray completely out of the
machine.
e Pull out the jammed paper (1).
1
1
Troubleshooting
37
B
f Using both hands, grasp the plastic tabs
on both sides of the machine and lift the
scanner cover (1) until it locks securely
in the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
Important
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
it. Re-connect the power cord. Hold down
Stop/Exit until the print head moves to the
center. Then unplug the machine from the
power source and take out the paper.
• If ink gets on your skin or clothing
immediately wash it off with soap or
detergent.
g Lift the scanner cover to release the
lock (1). Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
h Push the paper tray firmly back into the
machine.
1
2
3
1
2
3
38
i While holding the paper tray in place,
pull out the paper support (1) until it
clicks, and then unfold the paper
support flap (2).
Important
DO NOT use the paper support flap for
Legal size paper.
j Re-connect the power cord.
1
22
Troubleshooting
39
B
Troubleshooting B
Important
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart and follow the troubleshooting
tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you are having difficulty with your machine B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (uuQuick Setup Guide)
Check that the machine is plugged in and press to turn the machine on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges uu page 26.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages uu page 32.)
If the LCD shows Cannot Print or Replace XX Ink, see Replacing the ink
cartridges uu page 26.
Check that the correct printer driver has been installed and chosen.
40
No printout.
(Continued)
(Windows
®
only) Make sure that the machine is online.
(Windows
®
7)
Click /Devices and Printers. Right-click Brother DCP-XXXXX (where
XXXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows Vista
®
)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother DCP-XXXXX (where XXXXX is your model name). If the printer is offline,
it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
XP)
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
Right-click Brother DCP-XXXXX (where XXXXX is your model name). If the
printer is offline, it will show Use Printer Online. Select this option to enable the
printer.
If old unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
(Windows
®
7)
Click /Devices and Printers/Printers and Faxes.
(Windows Vista
®
)
Click /Control Panel/Hardware and Sound/Printers.
(Windows
®
XP)
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
(Mac OS X 10.7.x)
Click System Preferences/Print & Scan.
(Mac OS X 10.5.8, 10.6.x)
Click System Preferences/Print & Fax.
Printing (continued)
Difficulty Suggestions
Troubleshooting
41
B
Poor print quality. Check the print quality. (See Checking the print quality uu page 30.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
See Paper Type uu page 14.
uuSoftware User’s Guide: Printing (Windows
®
)
uuSoftware User’s Guide: Printing (Macintosh)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their
original packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother
supplies may affect the print quality, hardware performance, and machine
reliability.
Try using the recommended types of paper.
(See Acceptable paper and other print media uu page 15.)
The recommended environment for your machine is between 68 F to 91 F
(20 C to 33 C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head uu page 29.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media uu page 15.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head uu page 29.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment uu page 31.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides
are adjusted correctly. (See Loading paper and other print media uu page 8.)
Make sure the Jam Clear Cover is closed properly.
Smudge or stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media uu page 15.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media uu page 15.) Don't handle the paper until the ink is
dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide:
Cleaning the machine’s printer platen)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 8.)
The machine prints dense lines on
the page.
(Windows
®
only)
Check Reverse Order in the Basic tab of the printer driver.
Printing (continued)
Difficulty Suggestions
42
The printouts are wrinkled.
(Windows
®
)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab (Windows
®
) or Color Settings (Macintosh). Click
Color Settings (Windows
®
) or Advanced Color Settings (Macintosh) and make
sure you uncheck Color Enhancement (True2Life).
Turn the borderless feature off. Borderless printing is slower than normal printing.
uuSoftware User’s Guide: Printing (Windows
®
)
uuSoftware User’s Guide: Printing (Macintosh)
True2Life™ is not working properly. If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the
True2Life™feature.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper
pick-up rollers)
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other print media uu page 8.)
Remove all the paper from the tray and fan the stack of paper well, then put it back
in the tray. (See step e in Loading paper and other print media uu page 8.)
Make sure you do not push the paper in too far. (See step e in Loading paper and
other print media uu page 8.)
Make sure the paper support is pulled out until it clicks and the paper support flap
is unfolded. (See step i in Loading paper and other print media uu page 8.)
Make sure the Jam Clear Cover is closed properly. (See step c in Printer jam or
paper jam uu page 36.)
Make sure the Base Pad in the paper tray is not dirty. (uu Advanced User’s Guide:
Cleaning the paper pick-up rollers)
There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend
the paper tray when you load A5 or smaller size paper. (See Printer jam or paper
jam uu page 36.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 8.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
uuSoftware User’s Guide: Printing (Windows
®
)
uuSoftware User’s Guide: Printing (Macintosh)
Printing (continued)
Difficulty Suggestions
Troubleshooting
43
B
Ink is smudged or running when
using glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type uu page 14.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Copying Difficulties
Difficulty Suggestions
Copies are blank. Make sure you are loading the document properly. (See Loading documents
uu page 19.)
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver. uu Software User’s Guide: Scanning a document using the ICA
driver (Mac OS X 10.6.x, 10.7.x)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
Cannot print images from
FaceFilter Studio. (Windows
®
)
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. (uuQuick Setup Guide)
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
Printing (continued)
Difficulty Suggestions
44
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration list (uuAdvanced User’s Guide: Reports) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems
uuNetwork User’s Guide: Troubleshooting
The network scanning feature does
not work.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
model list in ControlCenter2.
The Brother software cannot be
installed.
(Windows
®
)
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press Menu, and then press a or b to choose 4.Print Reports. Press OK.
Press a or b to choose 3.WLAN Report, and then press OK.
(uuNetwork User’s Guide)
Reset the network settings. Press Menu, and then press a or b to choose 3.Network. Press OK. Press a or
b to choose 0.Network Reset, and then press OK.
(uuNetwork User’s Guide)
Troubleshooting
45
B
Machine Information B
Checking the serial number B
You can see the machine’s serial number on
the LCD.
a Press Menu.
b Press a or b to choose
5.Machine Info.
Press OK.
c Press a or b to choose 1.Serial No.
Press OK.
Your machine’s serial number will
appear on the LCD.
d Press Stop/Exit.
Reset functions B
The following reset functions are available:
1 Network
You can reset the print server back to its
factory settings, such as the password
and IP address information.
2 All Settings
You can restore all settings to the factory
settings.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
How to reset the machine B
a Press Menu.
b Press a or b to choose
0.Initial Setup.
Press OK.
c Press a or b to choose 4.Reset.
Press OK.
d Press a or b to choose the type of reset,
1.Network or 2.All Settings.
Press OK.
e Press a to choose a Reset.
f Press a to confirm.
46
C
On-screen
programming
C
Your machine is designed to be easy to
operate with LCD on-screen programming
using the menu keys. User-friendly
programming helps you take full advantage of
all the menu selections your machine has to
offer.
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your
machine. All you need to do is follow the
instructions as they guide you through the
menu selections and programming options.
Menu keys C
Menu and features C
Access the menu.
Scroll through the current
menu level.
Go to the next menu level.
Accept an option.
Exit the menu or stop the
current operation.
Menu and features
47
C
To access the menu mode:
a Press Menu.
b Choose an option.
You can scroll more quickly through
each menu level by pressing a or b for
the direction you want.
1.Ink
2.Copy
3.Network
4.Print Reports
5.Machine Info.
0.Initial Setup
c Press OK when that option appears on
the LCD.
The LCD will then show the next menu
level.
d Press a or b to scroll to choose the
setting you want to change.
Press OK.
e Press a or b to choose the option you
want.
Press OK.
The LCD will show Accepted.
f Press Stop/Exit.
48
Menu table C
The menu table will help you understand the menu selections and options that are found in the
machine's programs. The factory settings are shown in Bold with an asterisk.
Menu ( ) C
Level1 Level2 Level3 Options Descriptions Page
1.Ink 1.Test Print — Print Quality
Alignment
Lets you check the print
quality or alignment.
30, 31
2.Cleaning — Black
Color
All
Lets you clean the print
head.
29
3.Ink Volume — — Lets you check the
available ink volume.
See .
2.Copy 1.Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
14
2.Paper Size — Letter*
Legal
A4
A5
Executive
4"x6"
Sets the size of the paper
in the paper tray.
14
3.Quality — Best
Normal*
Fast
Chooses the copy
resolution for your type of
document.
See .
4.Density — -nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Adjusts the density of
copies.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features
49
C
Network menu C
Level1 Level2 Level3 Options Descriptions Page
3.Network 1.TCP/IP 1.BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the BOOT
method that best suits
your needs.
See .
2.IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP address.
3.Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet mask.
4.Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
5.Node Name
BRWXXXXXXXXXXXX
Lets you check the Node
name.
6.WINS Config Auto*
Static
Chooses the WINS
configuration mode.
7.WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address
of the primary or
secondary WINS server.
8.DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address
of the primary or
secondary DNS server.
9.APIPA On*
Off
Automatically allocates
the IP address from the
link-local address range.
2.
Setup Wizard
— — You can manually
configure your print
server for a wireless
network.
See NetworkUser’sGuide.
The factory settings are shown in Bold with an asterisk.
50
3.Network
(Continued)
3.WPS/AOSS — — You can easily configure
your wireless network
settings using the one-
button push method.
See .
4.
WPS w/PIN Code
— — You can easily configure
your wireless network
settings using WPS with
a PIN code.
5.WLAN Statu s 1. Status Active(11b)
Active(11g)
Active(11n)
AOSS Active
Connection Fail
You can see the current
wireless network status.
2.Signal — You can see the current
wireless network signal
strength.
3.SSID — You can see the current
SSID.
4.Comm. Mode — You can see the current
Communication Mode.
6.MAC Addres s — — You can see your
machine’s MAC address
from the control panel.
7.WLAN Enabl e — On
Off*
Lets you use the wireless
network connection.
0.
Network Reset
— — Restore all network
settings to the factory
settings.
Level1 Level2 Level3 Options Descriptions Page
See Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features
51
C
Menu (continued) C
Level1 Level2 Level3 Options Descriptions Page
4.
Print Reports
1.
User Settings
— — Prints these lists and
reports.
See .
2.
Network Config
——
3.WLAN Report ——
5.
Machine Info.
1.Serial No. — — Lets you check the serial
number of your machine.
45
0.
Initial Setup
1.Date&Time — — Sets the date and time in
your machine.
See .
2.
LCD Contrast
— Light
Dark*
Adjusts the contrast of the
LCD.
See .
3.Sleep Mode — 1Min
2 Mins
3 Mins
5 M ins*
10 Mins
30 Mins
60 Mins
You can choose how long
the machine must be idle
before it goes into Sleep
mode.
See .
4.Reset 1.Network — Resets the print server
back to the factory
settings, such as the
password and IP address
information.
45
2.
All Settings
— Resets all the machine’s
settings back to the
factory settings.
0.
Local Language
(USA only)
— English*
Spanish
Allows you to change the
LCD language.
See .
0.
Local Language
(Canada only)
— English*
French
Allows you to change the
LCD language.
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
52
Copy Quality ( ) (Temporary settings) C
Enlarge/Reduce ( ) (Temporary settings) C
Level1 Level2 Level3 Options Descriptions Page
———Best
Normal*
Fast
Choose the Copy
resolution.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
———Fit to Page
Custom(25-400%)
198% 4"x6"iA4
186% 4"x6"
i
LTR
104% EXEiLTR
100%*
97% LTRiA4
93% A4iLTR
85% LTRiEXE
83%
78%
46% LTRi4"x6"
You can choose the
enlargement and
reduction ratio.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Menu and features
53
C
Copy Options ( ) (Temporary settings) C
Level1 Level2 Level3 Options Descriptions Page
Paper Type ——Plain Paper *
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
Transparency
Choose the paper type. 22
Paper Size ——Letter *
Legal
A4
A5
Executive
4"x6"
Choose the paper size. 22
Density ——-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Adjusts the density.
See .
Page Layout ——Off(1in1)*
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster(3x3)
You can make N in 1 or
Poster copies.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
54
SCAN ( ) C
Level1 Level2 Level3 Options Descriptions Page
Scan to E-mail
— — — You can scan a black &
white or a color document
into your E-mail
application.
See .
Scan to Image — — — You can scan a color
picture into your graphics
application.
Scan to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh. See
Accessing
Brother Support
(Macintosh)
uu page 5.)
— — — You can have your text
document converted to an
editable text file.
Scan to File — — — You can scan a black &
white or a color document
into your computer.
Web Servi ce
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Network
Explorer.)
Scan — — You can scan data by
using the Web Services
protocol.
Scan for E-mail
——
Scan f or Fax ——
Scan for Print
——
See Software User’s Guide.
The factory settings are shown in Bold with an asterisk.
55
D
D
General D
Note
This chapter provides a summary of the machine’s specifications. For additional specifications
visit http://www.brother.com/
for details.
1
Measured when the machine is connected to the USB interface.
2
When resolution: standard / document: ISO/IEC 24712 printed pattern.
Specifications D
Printer Type Inkjet
Print Head Black:
Color:
Piezo with 94 nozzles 1
Piezo with 94 nozzles 3
Memory Capacity 32 MB
LCD (Liquid Crystal
Display)
16 characters 1 line
Power Source AC 100 to 120 V 50/60 Hz
Power Consumption
1
Copying Mode:
Approx. 18.5 W
2
Ready Mode: Approx. 3.5 W
Sleep Mode: Approx. 1.5 W
Off: Approx. 0.45 W
56
1
Noise depends on printing conditions.
Dimensions
Weight 15 lb (6.8 kg)
Noise Operating:
50 dB or less
1
Temperature Operating:
Best Print Quality:
50 to 95 F (10 to 35 C)
68 to 91 F (20 to 33 C)
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
Document Size Scanner Glass Width: Max. 8.5 in. (215.9 mm)
Scanner Glass Length: Max. 11.7 in. (297 mm)
17.7 in.
(450 mm)
15.4 in.
(390 mm)
5.9 in.
(150 mm)
14.2 in.
(360 mm)
14.5 in.
(368 mm)
Specifications
57
D
Print media D
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparencies recommended for inkjet printing.
3
See Paper type and size for each operation uu page 17.
Paper Input Paper Tray
Paper Type:
Plain Paper, Inkjet Paper (coated paper),
Glossy Paper
1
and Transparency
12
Paper Size:
Letter, Legal, Executive, A4, A5, A6, Envelopes (commercial No.10,
DL, C5, Monarch), Photo 4" 6", Photo 2L 5" 7" and
Index Card 5" 8"
3
Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm)
Length: 5.8 in. - 14 in. (148 mm - 355.6 mm)
For more details, see Paper weight, thickness and capacity
uu page 18.
Maximum paper tray capacity:
Up to 100 sheets of 20 lb (80 g/m
2
) plain paper
Paper Output
Up to 50 sheets of 20 lb (80 g/m
2
) plain paper (face up print delivery to the
output paper tray)
1
Specifications
59
D
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
3
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows
®
XP, Windows Vista
®
and Windows
®
7
(resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Color/Black Yes/Yes
TWAIN Compliant
Yes (Windows
®
XP
1
/Windows Vista
®
/Windows
®
7)
(Mac OS X 10.5.8, 10.6.x, 10.7.x
2
)
WIA Compliant
Yes (Windows
®
XP
1
/Windows Vista
®
/Windows
®
7)
ICA Compliant Yes (Mac OS X 10.6.x, 10.7.x)
Color Depth 30 bit color Processing (Input)
24 bit color Processing (Output)
Resolution
Up to 19200 19200 dpi (interpolated)
3
Up to 1200 2400 dpi (optical)
Scanning Width and Length Width: Up to 8.26 in. (210 mm)
Length: Up to 11.45 in. (291 mm)
Gray Scale 10 bit color Processing (Input)
8 bit color Processing (Output)
60
Printer D
1
When printing on letter size paper.
2
When the Borderless feature is set to On.
3
See Paper type and size for each operation uu page 17.
4
For detailed specifications visit http://www.brother.com/.
Resolution Up to 1200 6000 dpi
Printing Width
1
8.26 in. [8.5 in. (borderless)
2
]
Borderless
3
Letter, A4, A6, Photo 4" 6", Index Card 5" 8",
Photo 2L 5" 7"
Print Speed
4
Specifications
61
D
Interfaces D
1
Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
Network D
Note
For more information about the Network specifications, see the Network User’s Guide.
You can connect your machine to a wireless network for Network Printing and Network
Scanning
1
. Also included is Brother BRAdmin Light
2
Network Management software.
1
See Computer requirements uu page 62.
2
If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is
available as a download from http://solutions.brother.com/
.
USB
12
Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).
Wireless LAN IEEE 802.11b/g/n (Infrastructure Mode)
IEEE 802.11b (Ad-hoc Mode)
Wireless Network
Security
SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Setup Support Utility AOSS™ Yes
WPS Yes
62
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
Supported
PC Software
Functions
PC
Interface
Processor
Minimum
Speed
Minimum
RAM
Recommended
RAM
Hard Disk Space to install
For
Drivers
For
Applications
Windows
®
Operating
System
Windows
®
XP Home
13
Windows
®
XP
Professional
13
Printing,
Scanning
USB,
Wireless
802.11b/g/n
Intel
®
Pentium
®
II
or equivalent
128 MB 256 MB 150 MB
1GB
Windows
®
XP
Professional x64
Edition
13
64-bit (Intel
®
64
or AMD64)
supported CPU
256 MB 512 MB
Windows Vista
®
13
Intel
®
Pentium
®
4
or equivalent
64
-
bit (Intel
®
64 or
AMD64)
supported CPU
512 MB
1GB
500 MB
1.3 GB
Windows
®
7
13
1GB
(32 bit)
2GB
(64 bit)
1GB
(32 bit)
2GB
(64 bit)
650 MB
Windows Server
®
2003
(print only via network)
Printing
USB,
Wireless
802.11b/g/n
Intel
®
Pentium
®
III
or equivalent
256 MB 512 MB
50 MB N/A
Windows Server
®
2003
x64 Edition (print only
via network)
64-bit (Intel
®
64
or AMD64)
supported CPU
Windows Server
®
2003
R2 (print only via network)
Intel
®
Pentium
®
III
or equivalent
Windows Server
®
2003
R2 x64 Edition (print
only via network)
64-bit (Intel
®
64
or AMD64)
supported CPU
512 MB
1GB
Windows Server
®
2008
(print only via network)
Intel
®
Pentium
®
4 or
equivalent 64-bit
(Intel
®
64 or AMD64)
supported CPU
2GB
Windows Server
®
2008
R2 (print only via network)
64-bit (Intel
®
64 or
AMD64) supported CPU
Macintosh
Operating
System
Mac OS X 10.5.8
Printing,
Scanning
USB
2
,
Wireless
802.11b/g/n
PowerPC
®
G4/G5
Intel
®
Processor
512 MB
1GB 80MB
550 MB
Mac OS X 10.6.x
Intel
®
Processor
1GB 2GB
Mac OS X 10.7.x 2 GB
Conditions:
1
For WIA, 1200 1200 resolution. Brother Scanner
Utility enables to enhance up to 19200 19200 dpi.
2
Third party USB ports are not supported.
3
PaperPort™ 12SE supports Windows
®
XP Home
(SP3 or greater), XP Professional (SP3 or greater),
XP Professional x64 Edition (SP2 or greater),
Windows Vista
®
(SP2 or greater) and Windows
®
7.
For the latest driver updates, visit us at
(in USA) http://www.brother.com/
(in Canada) http://www.brother.ca/
All trademarks, brand and product names are the
property of their respective companies.
Specifications
63
D
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
Starter ink cartridges are in the box. The first time you install the ink
cartridges the machine will use extra ink to fill the ink delivery tubes.
This is a one-time process that enables high quality printing.
Afterward, replacement ink cartridges will print the specified
number of pages. Starter cartridge yield is approx. 65% of the yield
of the LC61 replacement cartridges.
Replacement
Consumables
<Standard Yield Black> LC61BK
<Standard Yield Yellow> LC61Y
<Standard Yield Cyan> LC61C
<Standard Yield Magenta> LC61M
Black - Approximately 450 pages
1
Yellow, Cyan, Magenta - Approximately 325 pages
1
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/
.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
64
E
A
Accessories and supplies .......................... ii
Apple Macintosh
See Software User's Guide.
B
Brother
accessories and supplies
........................ ii
Brother numbers
...................................... i
CreativeCenter
........................................4
Customer Service
....................................i
FAQs (frequently asked questions)
.......... i
product support
........................................ i
service centers
......................................... i
Solutions Center
...................................... i
warranties
.............................................. iii
C
Cleaning
print head
..............................................29
scanner
.................................................29
Consumable items
...................................63
Control panel overview
..............................6
ControlCenter
See Software User's Guide.
Copy
paper size
.............................................22
paper type
.............................................22
using scanner glass
..............................19
D
Document
loading
..................................................19
E
Envelopes ....................................11, 17, 18
Error messages on LCD
.......................... 32
B&W Print Only
.................................... 32
Cannot Detect
...................................... 32
Cannot Print
......................................... 32
Clean Unable
........................................ 33
Cover is Open
...................................... 33
Data Remaining
.................................... 33
Init Unable
............................................ 33
Ink Box Full
........................................... 34
Ink Low
................................................. 34
InkBox Near Full
................................... 34
No Ink Cartridge
................................... 35
No Paper Fed
....................................... 35
Out of Memory
...................................... 35
Print Unable
.......................................... 33
Scan Unable
......................................... 33
Wrong Paper Size
................................ 35
G
Gray scale ............................................... 59
H
Help
LCD messages
..................................... 46
using menu keys
............................... 46
Menu Table
.......................................... 48
I
Ink cartridges
ink dot counter
................................ 26, 28
replacing
............................................... 26
Innobella™
.............................................. 63
J
Jams
paper
.................................................... 36
L
LCD (Liquid Crystal Display) ................... 46
65
E
M
Macintosh
See Software User's Guide.
Maintenance, routine
replacing ink cartridges
.........................26
Mode, entering
SCAN
......................................................6
N
Network
Printing
See Network User's Guide.
Scanning
See Software User's Guide.
Nuance™ PaperPort™ 12SE
See Software User's Guide. Also see Help
in the PaperPort™ 12SE application.
O
On-screen programming ..........................46
P
Paper ................................................ 15, 57
capacity
.................................................18
loading
............................................. 8, 11
loading envelopes and postcards
.........11
printable area
........................................13
size
.......................................................14
type
................................................ 14, 17
Presto! PageManager
See Software User's Guide. Also see Help
in the Presto! PageManager application.
Print
difficulties
..............................................39
on small paper
......................................12
paper jams
............................................36
printable area
........................................13
resolution
..............................................60
specifications
........................................60
Printing
See Software User's Guide.
Programming your machine
.....................46
R
Resolution
copy
...................................................... 58
print
...................................................... 60
scan
...................................................... 59
S
Scanning
See Software User's Guide.
Serial Number
how to find ...............See inside front cover
T
Transparencies ...............15, 16, 17, 18, 57
Troubleshooting
....................................... 39
error messages on LCD
....................... 32
if you are having difficulty
copying
.............................................. 43
Network
............................................. 44
printing
.............................................. 39
scanning
............................................ 43
software
............................................. 43
maintenance messages on LCD
.......... 32
paper jam
............................................. 36
U
Unscannable area ................................... 20
W
Warranties
Notice-Disclaimer
................................... iii
Windows
®
See Software User's Guide.
Wireless Network
See Quick Setup Guide and Network
User's Guide.
World Wide Web
.........................................i
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
This machine is approved for use in the country of purchase only. Local Brother companies or their
dealers will only support machines purchased in their own countries.
