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16 TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE AND REMEDY REMEDY
Red rings, limescale
or water rings, shiny
metallic or other
discolouration,
scratches/ shadows,
bubbles or other
miscellaneous
marks or stains
on ceramic glass
cooktop surface.
Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to clean
the cooktop you will be charged for the visit.
Use a ceramic glass cleaner such as Cerapol.
Pitting of ceramic
glass surface.
Spillovers of liquid with high sugar content. These types of spills must be removed
immediately with a special scraper for the
glass. If not, permanent damage to the
cooktop glass can occur, which is not covered
under warranty.
You cannot activate
the appliance or
operate it.
• You touched 2 or more sensor fields at the
same time.
• The
function operates.
• There is water or fat stains on the
control panel.
• Touch only one sensor field.
• Refer to the chapter “Operating
instructions”
• Clean the control panel.
You cannot activate
the appliance or
operate it.
Activate the appliance again and set the heat
setting in 10 seconds.
• You touched 2 or more sensor fields at the
same time.
• The Child Safety Device or the
or
operates.
• There is water or fat stains on the
control panel.
• Only touch one sensor field.
• See the chapter “Operating instructions”.
• Clean the control panel.
A Sound operates
and the appliance
deactivates. A sound
operates when
the appliance is
deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor fields.
The appliance
deactivates.
You put something on the
.
Remove object from the sensor field.
TROUBLESHOOTING
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