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34
TROUBLESHOOTING
EN
The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:
Diagnosing Problems
Symptoms Reason Solution
The drawer does
not open.
Power failure, or the power
cord was pulled out during
washing.
- The machine may not be
level
• After restoring the power again, press the
Power button on the control panel of the
Main Washer or the remote control.
- Ensure that the Mini Washer is leveled
correctly with the use of a spirit level
and checking the door symmetry for
parallel lines.
Draining starts
when pressing
Start/ Pause
button.
The Start/Pause button is
pressed during washing.
• When pressing the Start/Pause button
during washing, the drawer is unlocked
after the water is drained out for safety
reasons.
Rattling and
clanking noise
Foreign objects, such as
keys, coins, or safety pins
may be in the drum.
• Stop the washing machine, check drum
for foreign objects. If noise continues
after washing machine is restarted, call
for service.
Thumping sound
Heavy wash loads may
produce a thumping sound.
• If sound continues, wash load is probably
out of balance. Stop and redistribute the
wash load.
Wash load may be out of
balance.
• Pause the cycle and redistribute the load
after the door unlocks.
Vibrating noise
Packaging materials were not
removed.
• Remove packing materials.
Wash load may be unevenly
distributed in the drum.
• Pause the cycle and redistribute the load
after the door unlocks.
Not all leveling feet are
resting firmly and evenly on
the floor.
• See Leveling the Appliance in the
Installation section.
Floor not rigid enough.
• Make sure that the floor is solid and does
not flex.
Water leaks every
load
Hoses not installed correctly.
• Check all fill and drain hose connections
to ensure that they are tight and secure.
Excessive sudsing
Too much detergent or
incorrect detergent.
• Reduce the amount of detergent for
lightly soiled laundry. If you use too much
detergent, excessive bubbles will remain
after rinsing.
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