i3585-A080BLK-PUS User Manual

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Troubleshooting

Flashing the BIOS

You may need to ash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to ash the BIOS:

1 Turn on your computer.

2 Go to www.dell.com/support.

3 Click Product support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4 Click Drivers & downloads > Find it myself.

5 Select the operating system installed on your computer.

6 Scroll down the page and expand BIOS.

7 Click Download to download the latest version of the BIOS for your computer.

8 After the download is complete, navigate to the folder where you saved the BIOS update le.

9 Double-click the BIOS update le icon and follow the instructions on the screen.

Flashing BIOS (USB key)

1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.

2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.

3 Copy the BIOS setup program le to the bootable USB drive.

4 Connect the bootable USB drive to the computer that needs the BIOS update.

5 Restart the computer and press F12 when the Dell logo is displayed on the screen.

6 Boot to the USB drive from the One Time Boot Menu.

7 Type the BIOS setup program lename and press Enter.

8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.

Enhanced Pre-Boot System Assessment (ePSA)

diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the

BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device

groups allowing you to:

• Run tests automatically or in an interactive mode

• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

• View status messages that inform you if tests are completed successfully

• View error messages that inform you of problems encountered during testing

NOTE

: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal

when the diagnostic tests are performed.

108 Troubleshooting

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User Manual - Page 108