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EN
25
Troubleshooting
Symptom Remedy
Monitor does not power on.
• Verify the vehicle is in the ON/RUN or ACC position.
• Verify the battery is installed in the remote control and fresh.
• Verify the fuse located in-line is good.
Remote control does not
function.
• Verify that the battery in the remote control is fresh.
• Verify that the remote sensor lens is not obstructed.
Monitor frozen - does not
respond
• Try to reset the monitor. This is done by pressing and holding the power
button on the top of the monitor for at least 5 seconds. The monitor
should shut o and restart, same as cycling the ignition key o, then back
on.
No picture.
• Check that the signal source is connected.
• Check the menu source setting. Match your monitor mode with the source
correctly.
No sound or distorted sound.
• Make sure that the external media device is connected properly, and all
cables are securely inserted into the appropriate jacks.
• Verify that the batteries in the headphones are fresh.
• If you are using the wireless headphones, make sure you turn on the power
and select the correct monitor (A or B).
• Verify the volume is turned up on headphones.
• Verify nothing is blocking the path between the monitor IR sensor and
headphones.
• When placing the headphones on your head, make sure to observe the Left
and Right orientation. The headphones must be oriented correctly (facing
forward) in order to receive the audio signal.
Monitor feels warm.
• When the monitor is in use for a long period of time, the surface will be
warm. This is normal.
A Parental Setting message is
displayed, prohibiting movie
playback.
• Using the remote control, enter your 4-digit Parental Password and then
press Enter. Refer to “Parental Controls” section for more details.
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