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11
Ifyouhaveaproblemwiththecooktop,checkthetable
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if the
problem is one listed below.
TROUBLESHOOTING
Table 1
problem possible cause solution
Burner will not light
even though the
sparker is working
• Knob not held down long enough in ‘HIGH’
position for flame safeguard.
• Gas supply valve turned off.
• Wrong knob turned.
• Port blockage in ignition area.
• Ignition spark plugs wet or dirty.
• Repeat lighting procedure and hold knob
down for 5 seconds in ‘HIGH’ position.
(Refer page 8).
• Turn on gas supply to appliance.
• Ensure the knob you are turning corresponds
to the burner you want to light.
• Ensure that ports in ignition area are clean
and dry.
• Dry or clean ignition spark plugs.
No spark is
obtained when
control knob is
activated
• Electricity supply is disconnected or switched
off.
• Ignition spark plugs wet or dirty.
• Switch on electricity or check fuses.
• Dry or clean ignition spark plugs.
Flames uneven or
tending to lift
• Flame ports blocked or wet.
• Burnercapincorrectlytted.
• Clean or dry flame ports.
• Ensurethiscomponentisttedcorrectly.
Flames not staying
on when knob is
released
• Knob not held down long enough in ‘HIGH’
position for flame safeguard
to engage.
• Knob not set between ‘HIGH’
and ‘LOW’
• Dirt or spillage on flame
safeguard sensor.
• Repeat lighting procedure and hold knob
down for 5 seconds in ‘HIGH’ position.
(Refer page 8).
• Knob MUST be set between
these positions.
• Clean flame safeguard sensor tip.
Lowheat,
slow cooking
• Incorrect cooking pot or pan being used. • Refer to Figure 5 (page 9).
Benchtop or knobs
overheating
• Incorrect cooking pot or pan used.
• Pot or pan not located on burner properly.
• Refer to Figure 5 (page 9).
• Ensure pot or pan is centrally located on
burner.
Cooktop stainless
steel discloloured
• Pot or pan being used is too large. • Ensure pot sizes used are as per user
manual requirements. Clean with STEEL
POWER (available through spare parts).
Outer ring of wok
burner goes out
when set to low
• This is not a failure. This is a function of the
dual wok burner to give a very low power
flame option.
• No remedy - burner is functioning
as intended.
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