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en Customer service
30
4Customer service
Cu s t o mer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the full product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found on the base of the
appliance when you open the appliance door.
To save time, you can make a note of the number of
your appliance and the telephone number of the after-
sales service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
JTested for you in our
cooking studio
Tes t ed for you in our cook i ng st udi o
Here, you can find a selection of dishes and the ideal
settings for them. We will show you which type of
heating and temperature are best suited to your dish.
You will get information on suitable cooking
accessories and the height at which they should be
placed in the oven. You will also get tips about
cookware and preparation methods.
Note: A lot of steam can build up in the cooking
compartment when cooking food.
Your appliance is very energy-efficient and radiates very
little heat to its surroundings during operation. Due to
the high difference in temperature between the
appliance interior and the external parts of the
appliance, condensation may build up on the door,
control panel or adjacent kitchen cabinet panels. This is
a normal physical phenomenon. Condensation can be
reduced by preheating the oven or opening the door
carefully.
Silicone moulds
For the best cooking results, we recommend dark-
coloured metal baking tins/dishes.
Nevertheless, if you wish to use silicone moulds, follow
the manufacturer's instructions and recipes. Silicone
moulds are often smaller than normal baking tins.
Quantity and recipe specifications may vary.
Cakes and small baked items
Your appliance offers you a range of heating types for
the preparation of cakes and small baked items. You
can find the ideal settings for many dishes in the
settings tables.
Also refer to the notes in the section on allowing dough
to rise.
Only use original accessories supplied with your
appliance. These have been tailored to the cooking
compartment and the operating modes of your
appliance.
Shelf positions
Use the indicated shelf positions.
Baking on one level
When baking on one level, use the following shelf
positions:
■ Tall baked items: Level 2
■ Flat baked items: Level 3
If you are using CircoTherm Hot air as the type of
heating, you can choose between levels 1, 2, 3 and 4.
Baking on several levels
Use CircoTherm. Baked items that are placed into the
oven on trays or in baking tins/dishes at the same time
will not necessarily be ready at the same time.
E no. FD no.
After-sales service O
GB 0344 892 8989
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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