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30 | WARRANTY
JENNAIR
®
REFRIGERATION
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY
SERVICE.
Please have the following information available when you call the Customer eXperience Center:
Q Name, address, and telephone number
Q Model number and serial number
Q A clear, detailed description of the problem
Q Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few
minutes to review the Troubleshooting section of the Use and Care Guide or visit producthelp.jennair.com.
2. All warranty service is provided exclusively by our authorized JennAir Service Providers. In the U.S. and Canada, direct all requests for warranty service to:
JennAir Customer eXperience Center
1-800-JENNAIR (1-800-536-6247).
If outside the 50 United States or Canada, contact your authorized JennAir dealer to determine whether another warranty applies.
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
TWO YEAR LIMITED WARRANTY (PARTS AND LABOR)
For two years from the date of purchase, when this major appliance is installed,
operated and maintained according to instructions attached to or furnished
with the product, JennAir brand of Whirlpool Corporation or Whirlpool Canada
LP (hereafter “JennAir”) will pay for factory specified replacement parts and
repair labor to correct defects in materials or workmanship that existed when
this major appliance was purchased, or at its sole discretion replace the product.
In the event of product replacement, your appliance will be warranted for the
remaining term of the original unit’s warranty period.
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY LINER
AND SEALED REFRIGERATION SYSTEM (PARTS & LABOR)
In the third through fifth years from the date of purchase, when this major
appliance is installed, operated and maintained according to the instructions
attached to or furnished with the product, JennAir brand will pay for factory
specified replacement parts and repair labor for the following components to
correct non-cosmetic defects in materials and workmanship in this part that
prevent function of the refrigerator and that existed when this major appliance
was purchased:
Q Refrigerator/freezer cavity liner if the part cracks due to defective materials or
workmanship
Q Sealed Refrigeration system (includes compressor, evaporator, condenser, dryer
and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY
(SEALED REFRIGERATION SYSTEM ONLY - LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major
appliance is installed, operated and maintained according to instructions attached
to or furnished with the product, JennAir brand will pay for factory specified
replacement parts for the following components to correct defects in materials or
workmanship in the sealed refrigeration system (includes compressor, evaporator,
condenser, dryer and connecting tubing) that existed when this major appliance
was purchased.
1. Commercial, non-residential or multiple-family use, or use inconsistent with published
user, operator or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes or correction of household electrical or
plumbing (e.g., house wiring, fuses or water inlet hoses).
4. Consumable parts (e.g., light bulbs, batteries, air or water filters, preservation solutions).
5. Defects or damage caused by the use of non-genuine JennAir parts or accessories.
6. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products
not approved by JennAir.
7. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration or modification of the appliance.
8. Cosmetic damage, including scratches, dents, chips, and other damage to appliance
finishes unless such damage results from defects in materials and workmanship and
is reported to JennAir within 30 days.
9. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive
environments including but not limited to high salt concentrations, high moisture or
humidity, or exposure to chemicals.
10. Food or medicine loss due to product failure.
11. Pickup or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an authorized
JennAir servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (e.g., trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall) that interfere with
servicing, removal or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered or
not easily determined.
The cost of repair or replacement under these excluded circumstances shall be borne
by the customer.
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