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40
TROUBLESHOOTING
EN
• Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does
not function at all, check the following before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and
clanking noise
Foreign objects such as coins or
safety pins may be in drum or
pump.
• Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
clothes.
• Close zippers, hooks, and
drawstrings to prevent these items
from snagging or tangling on other
clothes.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
• If not removed during installation,
refer to Installation guide for
removing transit bolts.
Are all the feet resting firmly on the
ground?
• Make sure the washing machine is
level and tighten the lock nuts up
towards the base of the appliance.
Have you ever laid down the
appliance when moving or installing
it?
• Please contact the customer
information center.
Water leaks
Supply hoses or drain hose are
loose at tap or washing machine.
• Check and tighten hose connections.
House drain pipes are clogged.
• Unclog drain pipe. Contact plumber
if necessary.
Water does not
enter washing
machine or it
enters slowly
Water supply is not adequate in
that location.
• Check another tap in the house.
Water supply tap is not completely
open.
• Fully open tap.
Water supply hose(s) are kinked. • Straighten hose.
The filter of the supply hose(s)
clogged.
• Check the filter of the supply hose.
Water in the
washing machine
does not drain or
drains slowly
Drain hose is kinked or clogged. • Clean and straighten the drain hose.
The drain filter is clogged. • Clean the drain filter.
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