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46_ Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Spots and filming on
glasses and flatware
1. Extremely hard water.
2. Low inlet temperature.
3. Overloading the
dishwasher.
4. Improper loading.
5. Old or damp powder
detergent.
6. Empty rinse agent
dispenser.
7. Incorrect dosage of
detergent.
To remove spots from glassware:
1. Take out all metal utensils out of the
dishwasher.
2. Do not add detergent.
3. Choose the longest cycle.
4. Start the dishwasher and allow it to run
for about 18 to 22 minutes, then it will be
in the main wash.
5. Open the door to pour 2 cups of white
vinegar into the bottom of the dishwasher.
6. Close the door and let the dishwasher
complete the cycle. If the vinegar does
not work: Repeat as above, except use
1/4 cup (60 ml) of citric acid crystals
instead of vinegar.
Cloudiness on
glassware
• Combination of soft water
and too much detergent.
• Use less detergent if you have soft water
and select a shortest cycle to wash the
glassware and to get them clean.
Yellow or brown film on
inside surfaces
• Tea or coee stains. • Using a solution of 1/2 cup of bleach and
3 cups warm water to remove the stains
by hand.
WARNING: You have t
o wait for 20
minutes after a cycle to let the heating
elements cool down before cleaning
interior; Failing to follow this instruct may
result in the risk of burns.
• Iron deposits in water can
cause an overall film.
• You have to call a water softener
company for a special filter.
White film on inside
surface
• Hard water minerals. • To clean the interior, use a damp sponge
with dishwasher detergent and wear
rubber gloves. Never use any other
cleaner than dishwasher detergent for the
risk of foaming or suds.
Detergent cup lid won’t
latch
• Dial is not in the OFF
position.
• Turn the Dial to OFF position and slide the
door latch to the left.
Detergent left in
dispenser cups
• Dishes block detergent
cups.
• Re-loading the dishes properly.
Steam
• Normal phenomenon. • There is some steam coming through the
vent by the door latch during drying and
water draining.
Black or gray marks on
dishes
• Aluminum utensils have
rubbed against dishes.
• Use a mild abrasive cleaner to eliminate
those marks.
Water standing in the
bottom of the tub
•
This is normal.
•
A small amount of clean water ar
ound the
outlet on the tub bottom keeps the water
seal lubricated.
Troubleshooting
DW5500M-02437D-00_EN.indd 46DW5500M-02437D-01_EN.indd 46 3/14/2017 5:30:52 PM3/14/2017 5:30:52 PM
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