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SMART DIAGNOSIS
Should you experience any problems with your
microwave oven, it has the capability of transmitting
data to your smart phone using the SmartThinQ
Application or via your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your
microwave oven is turned on. If your microwave oven
is unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
USING SMART DIAGNOSIS™
SMART DIAGNOSIS™ USING YOUR
SMART PHONE
1. Download the SmartThinQ application on your smart
phone.
2. Open the SmartThinQ application on your smart
phone. Press the Smart Diagnosis™ button to
advance to the next screen.
3. Follow the directions in the application.
Using ‘Tag on’ is recommended but, if it does not
work well, the application will show how to use
Audible Diagnosis.
4. Press [
] in the SmartThinQ app for a more
detailed guide on how to use the Tag On function.
SMART DIAGNOSIS™ THROUGH THE
CALL CENTER
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but not
touching) the machine.
3. Press and hold the Start button for three seconds.
4. Keep the phone in place until the tone transmission
has nished. The display will count down the time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.
SMART DIAGNOSIS
NOTE
NOTE
NOTE
• Call quality differences by region may affect the
function.
• Use the home telephone for better
communication performance, resulting in better
service.
• Bad call quality may result in poor data
transmission from your phone to the machine,
which could cause Smart Diagnosis™ to
malfunction.
Do not touch any other buttons or icons on the
display screen.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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