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19
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or fill,
washer stops working
(cont.)
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch and hold START. Do not add more detergent.
Door not opened between cycles. After 3 wash cycles in a row are completed, the door must be
opened and then closed before a new cycle can begin.
Washer not draining/
spinning, loads are
still wet
Drain hose extends into standpipe farther
than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
The drain hose is clogged, or the end
of the drain hose more than 96" (2.4 m)
above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
The drain hose fits too tightly in the
standpipe, or is it taped to the standpipe.
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure
the Drain Hose” in Installation Instructions.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See “Cycle
Guide” for load size recommendation for each cycle.
The load may be out of balance. Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select DRAIN & SPIN with Extra
Rinse. Do not add detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small items.
There are too many clothes in the Wash
& Dry cycle.
Only use the Overnight Wash & Dry cycle for 2–4 lightly soiled
synthetic garments, athletic uniforms, or workout wear.
Door locked at end of wash
cycle.
Water remaining in washer after cycle. Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Fresh Hold
®
/Fresh Spin
™
option is on. While this option is on, the fan blows (Fresh Hold
®
option only)
and the load is tumbled periodically for up to 12 hours (Fresh
Hold
®
option) or 6 hours (Fresh Spin
™
option). The door remains
locked during this time. To unlock the door, cancel the option by
touching POWER/CANCEL.
Door will not unlock Door locks when cycle has started. If the “Add a Garment” light is lit, touch START once. The door
will unlock.
Incorrect or wrong wash or
rinse temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads. Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
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