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17
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/product_help –
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with the floor
and locked.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight against
the bottom of the cabinet.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a ¾"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a few
extra items.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer.”
The shipping bolts are still in the back of
the washer.
See “Remove transport bolts from washer” in the Installation
Instructions.
Noises
Clicking or metallic noises Door locking or unlocking. The door will lock, unlock, and lock again. You will hear 3 clicks
after touching and holding START. This is normal.
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could
fall between washer drum and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum.
Gurgling or humming Washer may be draining water. The pump may make a humming sound with periodic gurgling or
surging as final amounts of water are removed during the spin/
drain cycles. This is normal at certain stages of the cycle.
Rolling or sloshing
and occasional clicking
(on low-speed spin)
Steel balls in the balancing system are
balancing the load.
This is normal at certain stages of the cycle.
Water Leaks
Check the following for
proper installation
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill hose washers. Properly seat all four fill-hose flat washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks or
clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Water or suds leaking from
door or rear of cabinet
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer’s directions based on your
load requirements.
Residue on door glass. Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during “Add a Garment.” Water can drip off the inside of the door when the door is
opened after the start of a cycle.
Washer not performing as expected
Load not completely
covered in water
Water level not visible on door or does
not cover clothes.
This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
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