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TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE
Freezer does not work. Not plugged in.
The circuit breaker tripped or a blown fuse.
The freezer temperature control is set at “OFF”.
Compressor turns on and off
frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is open too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time.
Four hours are required for the freezer to cool down completely.
Temperature inside the
freezer is too warm.
Temperature control is set too warm. Turn the control to a cooler
setting and allow several hours for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air
enters the freezer every time the door is opened. Open the door
less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored
recently. Wait until the freezer has had a chance to reach its
selected temperature to put food inside.
The freezer has recently been disconnected for a period of time.
Four hours are required for the freezer to cool down completely.
Temperature inside the
freezer is too cold.
Temperature control is set too cold. Turn the control to a warmer
setting and allow several hours for the temperature to stabilize.
Popping or cracking sound
when compressor
comes on.
Metal parts undergo expansion and contraction, as in hot water
pipes. This is normal. Sound will level off or disappear as freezer
continues to run.
Bubbling or gurgling sound,
like water boiling
Refrigerant (used to cool freezer) is circulating throughout the
system. This is normal.
Vibrations. Check to assure that the freezer is level.
Floor is uneven or weak. Freezer rocks on the floor when it is
moved slightly. Be sure the floor can adequately support freezer.
Level the freezer by putting wood or metal shims under part of the
freezer.
The freezer is touching the wall. Re-level the freezer and move it
away from the wall.
See “Installation Instructions”.
Moisture forms inside freezer
walls.
Weather is hot and humid, and increases internal rate of frost
build-up. This is normal.
Door is slightly open.
Door is kept open for too long, or is opened too frequently. Open
the door less often.
The door is not sealed properly.
Moisture forms outside of the
freezer.
Door is slightly open, causing cold air from inside the freezer to
meet warm moist air from outside.
The door will not close
properly.
The freezer is not level.
The gasket is dirty.
The storage basket is out of position.
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