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32_ troubleshooting
troubleshooting
Before calling for service, review the checkpoints below. Any service calls regarding normal
situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer
does not operate.
Fridge/freezer
temperature is
warm.
• Power cord is not plugged in
properly.
• Properly plug in the power cord.
• Temperature control is not set
correctly.
• Set the temperature lower.
• Refrigerator is located near a heat
source or direct sunlight.
• Keep the refrigerator away from
direct sunlight or a heat source.
• Not enough clearance between
refrigerator and sides/rear.
• Make sure there are at least 5cm
from the rear and sides.
• Vacation mode is activated. • Deactivate vacation mode.
• The refrigerator is overloaded.
Food is blocking the refrigerator
vents.
• Do not overload the refrigerator.
Do not allow food to block
ventilation.
Fridge/freezer is
over-cooling.
• Temperature control is not set
correctly.
• Set the temperature higher.
Interior wall is hot.
• Refrigerator has heat-proof piping
in the interior wall.
• To prevent condensation from
forming, the refrigerator has heat-
proof piping in the front corners.
If the ambient temperature rises,
this equipment may not work
effectively. This is not a system
failure.
DA68-02833A (EN)-19.indd 32 2018. 1. 31. �� 9:55
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