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14
Troubleshooting
Symptom Probable Cause Possible Solution
No power
(No lights or fan
noise)
● Unit unplugged
● No power to receptacle
● Plug unit into appropriate receptacle
● Make sure that receptacle is energized
● Check wall switches
● Check circuit breaker
● Plug a different electronic device into the
receptacle to make sure that power is present
Pan does not heat ● Pan is not induction efficient
● Pan not centered
● Use induction efficient pan
● Center pan
Induction warmer
suddenly stops
heating
● Possible power brown out
● Circuit shared with another
electrical device
● Safety shut-off engaged
● Assure proper voltage/power levels
● Make sure the induction warmer is not sharing a
circuit with other electrical devices
● The safety shut-off will engage if an empty pan is
left on the induction warmer surface while the unit
is working at full power. Make sure that the
induction warmer surface is clear. Wait 15-20
minutes for the unit to reset.
Pan does not get
hot enough even
though power levels
are set to maximum
- induction efficient
pan in use
● Extension cord in use
● Circuit shared with another
electrical device
● DO NOT use extension cords. Extension cords
may affect the power levels reaching the appliance.
● Make sure that the induction warmer is not sharing
a circuit with other electrical devices.
Pan heats unevenly,
does not maintain
heat level, or
overheats
● Pan is not induction efficient
● Pan bottom may not be flat
enough
● Pan not centered
● Pan diameter is less than 7” or
more than 12”
● Use induction efficient pan
● Use flatter pan
● Center pan
● Use an induction efficient pan that is between 7”-
12” (17.8-30.5cm) in diameter
In the event of a possible malfunction, your induction warmer will display an error code on the alphanumeric display. Some models will
beep a specific number of times, indicated by the error and flash the lights on the control box. Please consult the following table when
encountering an error code.
To reset error conditions, remove the pan from the unit and press the Power button, or unplug the unit.
Error Error Cause Displayed Message Troubleshooting
1
Broken Temperature
Sensor
E-01 Service required
3
Over current (peak) E-03
Try different cookware. Service may be
required.
6
High line voltage E-06
To reset, unplug unit, wait 5 seconds, and plug
in again. If problem persists, have an electrician
monitor the line voltage.
7
Hardware failure E-07 Service required.
8
Zero cross failure E-08
Turn unit off, then on. Plug unit into outlet on
different circuit breaker. If problem persists,
service is required on device
10 Magneeto™ II RTD Failure
E-10
Magneeto™ II needs repair. Service needed for
Magneeto™ II.
11
Tag communication E-11
Ensure the wireless communicator tab on the
pan is properly located.
12
Wireless communicator
reader failure
E-12 Service required.
13 User interface error E-13
Check control panel connection, cycle
power. Service required
16 Critical error E-16 Service required.
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