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44
If your appliance is still not running properly, please contact Tefal
Approved Service Centre.
Problems Causes Solutions
Excessive vibrations
The product is not placed
on a flat surface.
Place the appliance on a
flat surface.
Volume of ingredients is
too high.
Reduce the quantity of
ingredients processed.
Leak or overflow from
the lid
Volume of ingredients is
too high.
Reduce the quantity of
ingredients processed.
The lid is not correctly
positioned.
Place the lid correctly on
the blender jar.
Leak from the bottom of
the blender jar
Deterioration of the
watertightness of the
appliance.
Caution : the blades are not
removable.
Contact the customer
service, see contact
information in the warranty
section.
The blades do not turn
easily
Pieces of food too large or
too hard.
Reduce the size or quantity
of ingredients processed.
The blended liquid is too
hot and distorted the silicon
gasket.
Contact the customer
service, see contact
information in the warranty
section.
Cooking problem
The food is not cooked
enough or / The food is
overcooked
Use manual function to
adapt time of use and
heating temperature
Food sticks to the bottom
Use manual function to
adapt time of use and
heating temperature. And
see cleaning instructions
I do not have access to
good recipes
The appropriate jar is not
used
Verifying that the
appropriate jar is used
The overflow sensor placed
in the hot jar lid is not clean
Clean all the part of the
hot jar lid
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