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Troubleshooting guide
If you experience problems with your rangehood, or it appears not to be operating correctly, check in
the list below for answers to frequently asked questions. If none of the solutions offered help you solve
your problem, please contact our after sales support line for advice.
Do not attempt to repair the appliance yourself!
Problem
Possible Cause Solution
The extractor fan ceases to
function.
There is no electrical current in
the network.
Check with other appliances
that your electricity supply is
in working order.
There is insufficient suction
power.
Wrong suction speed has
been selected, or the air outlet
is blocked.
Select suction speed “ II ”
if speed “ I ” was selected.
The charcoal filter needs to
be replaced. The charcoal
filter needs to be replaced if
food smells start to become
noticeable within your kitchen.
If the rangehood is installed
to vent outside, check that the
ducting and outlets are free
of blockages.
Make sure your kitchen is
adequately vented to allow
the entry of fresh air.
The rangehood has switched off
during operation.
The safety cut-out device
has been tripped.
Turn off the rangehood and wait
for the device to reset.
If the rangehood has been
installed below the height levels
indicated in the “Installation”
section, the motor will cut out
frequently, which may damage
the rangehood.
The bulbs do not light up.
The bulbs are loose,
or burnt out.
Tighten the bulbs, or replace
them, if necessary.
FAQ
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