User Manual Samsung UN50M5300AFXZA 50" M5300 Smart Full HD TV

• Owner's manual - (English)

Table of contents

• Quick Guides
• Connections
• Peripherals
• Smart Features
• TV Viewing
• Picture and Sound
• Troubleshooting

Quick Guides

Using Smart Hub

Connect to Smart Hub for apps, games, movies, and more.

Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.

• The image on your TV may differ from the image above depending on the model and geographical area.

When you press the button on your remote control, you can use the following functions and features.

1. Settings

When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.

2. Source

You can select an external device connected to the TV.

• For more information, refer to "Switching between external devices connected to the TV."

3. Search

You can search for channels, programs, movie titles, and apps from Smart Hub.

4. APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

• To use this feature, the TV must be connected to the Internet.
• For more information, refer to “Using the APPS Service.”

Updating the TV’s Software

View your TV's software version and update it if necessary.

Settings Support Software Update

Updating through the Internet

Settings Support Software Update Update Now

• Updating from the Internet requires an active Internet connection.

Updating through a USB device

Settings Support Software Update Update Now

After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.

• To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

Updating the TV automatically

Settings Support Software Update Auto Update

If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.

If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.

• This function may take a longer time if another network function is running concurrently.
• This function requires an Internet connection

Connections

Connection Guide

You can view detailed information about external devices that can be connected to the TV.

Source Connection Guide

It shows you how to connect various external devices such as cable boxes, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear.

The image on your TV may differ from the image above depending on the model and geographical area.

Connecting an Antenna

You can connect an antenna cable to your TV.

An antenna connection is not necessary if you connect a cable box or satellite box.

Connecting to the Internet

You can get access to the Internet through your TV.

SettingsGeneralNetworkOpen Network Settings

Configure network settings to connect to an available network.

Establishing a wired Internet connection

SettingsGeneralNetworkOpen Network SettingsWired

If you connect a LAN cable, the TV automatically accesses the Internet.

This function may not be supported depending on the model.

If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting."

Use a CAT 7 (*STP type) cable for the connection.

* Shielded Twist Pair

The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.

Establishing a wireless Internet connection

SettingsGeneral NetworkOpen Network SettingsWireless

Make sure that you have the wireless router's SSID (name) and password settings before attempting to connect, and then follow the directions on the screen.

• The image on your TV may differ from the image above depending on the model and geographical area.
• If no wireless router is found, select Add Network at the bottom of the list and enter the network name (SSID).
• If your wireless router has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your router within 2 minutes. The TV will connect automatically.

Troubleshooting Internet Connectivity Issues

Troubleshooting wired Internet connectivity issues

After reading the following content, troubleshoot the wired Internet connection issue. If the problem persists, contact your Internet Service Provider.

No network cable found

Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If the router is on, try turning it off and then on.

IP auto setting failed
1. Configure the settings in IP Settings.
2. Make sure that the DHCP server is enabled on the router, and then reset the router.

Unable to connect to the network

1. Check all IP Settings.
2. After checking the DHCP server status (must be active) on the router, remove the LAN cable, and then connect it again.

Connected to a local network, but not to the Internet

1. Make sure that the Internet LAN cable is connected to the router's external LAN port.
2. Check the DNS values in IP Settings.

Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.

Troubleshooting wireless Internet connectivity issues
After reading the following content, troubleshoot the wireless Internet connection issue. If the problem persists,
contact your Internet Service Provider.

Wireless network connection failed
If a selected wireless router is not found, go to Open Network Settings, and then select the correct router.

Unable to connect to a wireless router

1. Check if the router is turned on. If it is, turn it off and then on.
2. Enter the correct password if requiredIP auto setting failed
1. Configure the settings in IP Settings.
2. Make sure that the DHCP server is enabled on the router, and then reset the router.

IP auto setting failed

1. Configure the settings in IP Settings.
2. Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.
3. Enter the correct password if required.

Unable to connect to the network

1. Check all IP Settings.
2. Enter the correct password if required.

Connected to a local network, but not to the Internet

1. Make sure that the Internet LAN cable is connected to the router's external LAN port.
2. Check the DNS values in IP Settings.

Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.

Switching between external devices connected to the TV

You can switch between TV programs and the content of external devices.

Changing the input signal

Source

When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen..

• To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device. You can switch to the output of the device automatically or you can configure universal remote control for the device automatically. To configure the device for universal remote control automatically, point the TV's remote control at the device.
• When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.

Editing the name and icon of an external device

Source

You can change the port name for a connected external device or add it to the Home Screen.

The image on your TV may differ from the image above depending on the model and geographical area.

1. Move the focus to a connected external device.
2. Press the Up directional button. The following 3 functions become available. (Note that available functions may differ with the port type.)

1 Edit

You can rename the input ports and change the device icons.

2 Information

You can view detailed information about an external device.

3 Add to Home

You can add the port of an external device to the Home Screen for quick switching.

Connection Notes

When connecting an external device, note the following.

• The number of connectors and their names and locations may differ with the model.
• Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.

Connection notes for HDMI

• The following types of HDMI cables are recommended:
  • High-Speed HDMI Cable
  • High-Speed HDMI Cable with Ethernet
• Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
• Using a non-certified HDMI cable may result in a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial cables standardized by the IEEE.
• Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality
• Many computer graphics adaptors do not have HDMI ports, but have DVI ports instead. If your PC does not support HDMI video out, connect your PC with an HDMI-DVI cable.

Connection notes for audio devices

• For better audio quality, it is a good idea to use an AV receiver.
• If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following:
  • Use the Quick Settings screen to change to the connected device: Use the Select button to select Audio Out/Optical on the Sound Output menu. ( Settings up directional button Sound Output).
  • Use the Settings screen to change to the connected device: Select Audio Out/Optical on the Sound Output menu. ( Settings Sound Sound Output).
• An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
• Digital audio is only available with 5.1 channel broadcasts.

Connection notes for computers

• For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)."
• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.

Connection notes for mobile devices

• To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct function, refer to the mobile device's user manual.
• The mobile device and your Smart TV must be connected to each other on the same network.
• The video or audio may stop intermittently, depending on network conditions.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.

Peripherals

Using Anynet+ (HDMI-CEC)

Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.

You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control

Connecting an external device through Anynet+ and using their menus

Settings General External Device Manager Anynet+ (HDMI-CEC)

1. Set Anynet+ (HDMI-CEC) to On.

2. Connect an HDMI-CEC-compliant device to the TV.

3. Turn on the connected external device. The device is automatically connected to the TV. After connection is finished, you can access the menu of the connected device on your TV screen using your TV remote and control the device.

• The connecting process can take up to 2 minutes to complete

Controlling the TV with a Keyboard

Connecting a USB keyboard

Plug the keyboard cable into the USB port.

Using the keyboard

Setting up the keyboard

In Settings General External Device Manager Keyboard Manager, you can set the following functions.

• Keyboard Language
• Keyboard Typ

Entering Text using the On-Screen QWERTY Keyboard

Use the QWERTY Keyboard to enter text on your TV

• The image on your TV may differ from the image above depending on the model and geographical area.

Using additional functions

Select on the QWERTY keyboard screen. The following options are available:

• The options available may differ depending on the function running currently.
  • Recommended text
  • Reset Recommended Text Memory
  • Predict Next Character (when using direction buttons)
  • Language

Smart Features

Smart Hub

View descriptions of Smart Hub's basic functions.

After pressing the button on your remote control, you can surf the web and download apps with Smart Hub.

• Some Smart Hub services are paid services.
• To use Smart Hub, the TV must be connected to the Internet.
• Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
• Smart Hub service outages can be caused by disruptions in your Internet service.
• To use Smart Hub, you must agree to the Smart Hub service agreement, and collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Policy document by navigating to Settings Support Terms & Policy.
• If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( SettingsSupport Self Diagnosis Reset Smart Hub).

Displaying the Home Screen

Press the button.

• The image on your TV may differ from the image above depending on the model and geographical area.

On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.

1 Settings

When the focus is moved to icon, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. Pressing Settings displays all setting menus available.

• Picture Mode

You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.

• Sound Mode

You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.

• Sound Output

You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Speaker List.

Connecting Bluetooth speaker may not be supported depending on the model or geographical area.

• Caption

You can watch TV broadcasts with captions. To activate/deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.

• Sleep Timer

You can automatically shut off the TV after a pre-set period of time.

• Network

You can view the current network and Internet status.

2 Source

You can select an external device connected to the TV.

• For more information, refer to "Switching between external devices connected to the TV."

3 Search

You can search the apps or games in Smart Hub services.

4 APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

• To use this feature, the TV must be connected to the Internet.
• For more information, refer to “Using the APPS Service.”

• The image on your TV may differ from the image above depending on the model and geographical area.

5 Moving an item on the Home Screen

Move the focus to the app you want to move, press the down directional button on the remote control, and then select Move. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.

6 Removing an item on the Home Screen

Move the focus to the app you want to delete, press the down directional button on the remote control, and then select Remove. The selected app is deleted.

Launching Smart Hub automatically

Settings General Smart Features Autorun Smart Hub

When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on. You can also turn this function on or off: press the Select button at the current menu.

Launching the last used app automatically

Settings General Smart Features Autorun Last App

If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn this function on or off: press the Select button at the current menu.

Testing Smart Hub connections

Settings Support Self Diagnosis Start Smart Hub Connection Test

Resetting Smart Hub

Settings Support Self Diagnosis Reset Smart Hub

Using a Samsung account

Signing in to a Samsung account

Settings General System Manager Samsung Account Sign In

Using the APPS Service

Download and run various apps from Smart Hub.

APPS

You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.

• To use this feature, the TV must be connected to the Internet.
• When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the geographical area

• The image on your TV may differ from the image above depending on the model and geographical area.

1 Sign In

Go to the Samsung Account screen to create a new account or sign in to your account.

2 App Search

You can search for available apps.

3 Settings

You can manage the installed apps

Using the Internet

Surf the Internet on your TV.

Internet

• When you select Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it
• You can use the Internet function more easily after connecting a keyboard and mouse.
• You can scroll web pages with the Directional Pad.
• The web pages may differ from those on a PC.
• For more information about the Internet, refer to "Read Before Using the Internet."

Playing pictures/video/music

Play media content stored on your TV, USB devices, smartphones, cameras, PCs, etc.

Source Connected Device Try Now

• The image on your TV may differ from the image above depending on the model and geographical area.

You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.

• You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."
• Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.

You can use the following functions on the media content list screen of a storage device.

1 Filter By

Filters the media content by type of media.

2 Sort By

Sorts the content list by title or date.

• This function may not be supported depending on the type of external device.

3 Options

Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.

• You can delete only the recorded content. To delete content, change the Filter By option to Recorded

TV Viewing

Viewing Broadcast Information at a Glance

See an overview of each channel's program lineup.

Using the guide

Live TV Guide Try Now

• The image on your TV may differ from the image above depending on the model and geographical area.

In the Guide, you can see the daily program schedules for each broadcaster, see program information, choose a program to watch, and set up a schedule viewing or recording.

In the Guide, you can see only the TV programs scheduled after the current time.

• To view the Guide while watching TV, press the CH button on the Samsung Smart Remote or press the GUIDE button on the standard remote control.
• To see information about analog channels and use the analog channel functions of the Guide, you must finish the service provider settings in initial setup.
• To view the Guide, you must first set the TV's clock ( Settings General System Manager Time Clock).

To start Scheduled viewing, and other function for a program listed in the Guide, first move the cursor to it and then operate the remote control as follows:

• For a program currently being broadcast: Press and hold the Select button.
• For a program scheduled to be broadcast: Press the Select button
• Schedule Viewing: You can schedule viewing of a broadcast scheduled program
• Cancel Scheduled Viewing / Cancel Scheduled Recording: You can cancel scheduled viewings or recordings.
• This function may not be supported depending on the model or geographical area.
• View Details: You can see detailed information about the selected program. The information may differ with the broadcast signal. If information is not provided with the program, nothing appears.

Using the Channel List

Change the channel or check programs on other digital channels.

Live TV Channel List

Using Channel List, you can change the channel or check programs on other digital channels while watching TV.

Press and button on the remote to open Smart Hub, press the left or right arrows to move to Live TV, press the up arrow to move to the top row, press the right arrow to move to Channel List, and then press the Select button. This shows a list of the channels and the program currently on. The focus will be on the channel you are currently watching, showing channel name, channel number, and program title.

Use the up and down arrows to move within the channel list (or use the channel button to go up and down a page at a time).

Pressing the right arrow takes you to the Category List. Use the up and down arrows to move within this list. Press Select to choose an option. You will open a second list. Use the up and down arrows to move between the items in the list. Press Select to choose one

• All Channels

Displays the channels that the TV found during the Auto Program channel search.

• Favorites

Displays Favorites 1 to Favorites 5.

• Category

Sorts the list so that it includes channels of a selected genre only. However, Category can only be used with channels that contain genre information. Use the up and down arrows to move within the list of genres (or TV, radio, data). Highlight the genre you want, and then press Select. The channel list will now show only the channels in this genre.

• Sort

Sorts the list by Channel Number or by Name.

• This option is only available on digital channels and may not always be available.
• Air or Cable

Allows you to choose between Air, and Cable.

• This option is only available on certain models in specific geographical areas.

Picture and Sound

Adjusting the Picture Quality

Change the Picture Mode and adjust Expert Settings.

Choosing a picture mode

Settings Picture Picture Mode

You can select the Picture Mode that provides the best viewing experience.

• Dynamic

Makes the picture brighter and clearer in bright viewing environments.

• Standard

Is the default mode suitable for general viewing environments.

• Natural

Reduces eye strain for a comfortable viewing experience.

• Movie

Is suitable for watching TV or movies in a dark room.

This function may not be supported depending on the model.

Configuring advanced picture settings

Settings Picture Expert Settings

Configure the screen settings to your taste by using the following functions:

• Backlight
• Brightness
• Contrast
• Sharpness
• Color
• Tint (G/R)
• Apply Picture Settings
• Digital Clean View
• Auto Motion Plus Settings

When LED Clear Motion is set to On, the screen appears darker than when it is Off.

• Local Dimming

This function may not be supported depending on the model or geographical area.

• Contrast Enhancer
• Film Mode
• This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i)
• Contrast Enhancer
• Film Mode

This function is only available when the input signal is TV, AV, Component (480i, 1080i), or HDMI (1080i).

• Color Tone
• Cool and Standard are only available when Picture Mode is set to Dynamic.
• Color Tone is only available when the TV is connected to a computer via an HDMI-to-DVI cable.
• White Balance
• Gamma
• RGB Only Mode
• Color Space Settings
• Reset Picture

Setting the Viewing Environment for External Devices

You can optimize the TV for viewing specific video formats.

Playing games on an optimized screen

Settings General External Device Manager (Game Mode Settings) Game Mode

You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™ or Xbox™.

• The Game Mode Settings may not appear depending on the model.
• The game mode is not available for normal TV viewing.
• The screen may shake somewhat.
• When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.
• To use a different external device on the same port, remove the game console connection, set Game Mode to Off, and then connect the external device to the port..

Changing the Picture Size

Settings Picture Picture Size Settings Picture Size

Fitting the picture to the screen

Settings Picture Picture Size Settings Fit to Screen

• This function may not be supported depending on the Picture Size setting.
• This function may not be supported depending on the broadcast signals.

Adjusting the picture size and/or position

Settings Picture Picture Size Settings Zoom and Position

• This function is available only if Picture Size is set to Custom.
• To change the picture position on analog channels, first enlarge the picture and then change the position.

Using the Sound Support Functions

Configure the sound settings for your TV.

Selecting speakers

Settings Sound Sound Output

You can select which speakers the TV uses for audio output.

• External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.

Using the surround effect function and Multiroom speakers to create a surround sound configuration

Settings Sound Wi-Fi Speaker Surround Setup

If you've connected one or more multiroom speakers to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the Multiroom speaker configurations, with or without a sound bar.

After you have configured the surround effect, you can hear the TV's audio through the Multiroom speaker(s).

• This function is not available on certain models in specific geographical areas.
• The Surround Setup function is only available when at least one Samsung Multiroom Link compatible speaker is connected to the TV.
• The Multiroom Link function is deactivated when you activate Smart View (Screen Mirroring).
• The audio from the secondary device(s) may lag behind the audio and video of the main device that is playing the source content.

Troubleshooting

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings Support Remote Management

After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the web. You can also turn Remote Management on and off.

• This function requires an Internet connection.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates

How does Remote Support Work?

You can easily get Samsung Remote Support service for your TV:

1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
4. The agent will then access your TV.

Finding the contact information for service

Settings > Support > About This TV

You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.

• You can also view information by scanning the QR code of your TV.

Requesting service

Settings > Support > Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.

• You must agree to the terms and conditions for the service request.
• This function may not be supported depending on the geographical area.
• This function requires an Internet connection.

Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Settings > Support > Self Diagnosis

You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.

There Is a Problem with the Picture

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Self Diagnosis Start Picture Test

Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.

Flickering and Dimming

If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

Disable Ambient Light Detection, Power Saving Mode, or Motion Lighting.

Settings General Eco Solution Ambient Light Detection

Settings General Eco Solution Power Saving Mode

Settings General Eco Solution Motion Lighting

Component Connections/ Screen Color

If the color on your TV screen is not correct or the black and white colors are off, run Start Picture Test.

Settings Support Self Diagnosis Start Picture Test

If the test results indicate that the problem is not caused by the TV, do the following:

• Confirm that the video input connectors are connected to the correct external device video output connectors.
• Check the other connections as well. If the TV is connected to an external device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper connectors.

Screen Brightness

If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings first.

• SelectSettings Picture Expert SettingsExpert Settings and adjust the Backlight, Contrast, Brightness, Sharpness, Color, or Tint (G/R) settings.

Ghosting,Blurring, or Juddering

If you notice blurring or juddering on the screen, use the Auto Motion Plus Settings function to resolve the issue.

Settings Picture Expert Settings Auto Motion Plus Settings

Unwanted Powering Off

If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.

See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.

Settings General System Manager Time Sleep Timer

If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.

Settings General Eco Solution Auto Power Off

Problems Powering On

If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or satellite box, confirm that it is plugged in and turned on.

Unable to find a Channel

If your TV is not connected to a cable box or satellite box, run Auto Program.

Settings Broadcasting Auto Program

The TV image does not look as good as it did in the store.

Store displays are tuned to a digital HD channel.

If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.Use HDMI or Component cables to deliver HD (high definition) picture quality.

Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that is broadcasting HD content.

• Cable/Satellite Subscribers: Try HD channels from the channel lineup.
• Air/Cable Antenna Connection: Try HD channels after running the Auto Program function.

Adjust the cable or satellite box's video output resolution to 1080i or 720p

The picture is distorted.

The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies.

If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.

Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital channels.

The color is wrong or missing.

If you’re using a Component connection, make sure that the Component cables are connected to the correct jacks.

Incorrect or loose connections may cause color problems or a blank screen.

The color is poor or the picture is not bright enough.

Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.

See if Power Saving Mode has been enabled.

Settings General Eco Solution Power Saving Mode

Try resetting the picture.

Settings Picture Expert Settings Reset Picture

There is a dotted line on the edge of the screen.

Change Picture Size Settings to 16:9 Standard.

I Can't Hear the Sound Clearly

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings Support Self Diagnosis Start Sound Test

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

There is no sound or the sound is too low at maximum volume.

Check the volume control of your TV, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV.

The picture is good but there is no sound.

Set Settings Sound Sound Output

If you are using an external device, check the device’s audio output option.

For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using an HDMI cable.

To listen to computer sound, connect an external speaker to the computer’s audio output connector.

If your TV has a headphone jack, make sure there is nothing plugged into it.

Reboot the connected device by disconnecting and then reconnecting the device’s power cable.

No sound is heard.

Check whether the Digital Output Audio Format is set to Dolby Digital+.

If you are using a receiver that does not support Dolby Digital Plus, you will hear no sound when you select Dolby Digital+.

Settings Sound Expert Settings Digital Output Audio FormatDolby Digital+

The speakers are making an odd sound.

Run Start Sound Test.

Settings Support Self Diagnosis Start Sound Test

Make sure that the audio cable is connected to the correct audio output connector on the external device.

For antenna or cable connections, check the signal information. A low signal level may cause sound distortions..

There Is a Problem with the Broadcast

When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.

Weak or No Signal” displayed in TV mode/ cannot find channel.

Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.

Source Sources

The TV is not receiving all channels.

Confirm that the coaxial cable is securely connected to the TV.

Run Start Setup or Auto Program.

Settings General Start Setup

Settings Broadcasting Auto Program

There are no captions with digital channels.

Go to Caption Settings and change the Caption Mode.

Settings General Accessibility Caption Settings

Some channels may not have caption data.

The picture is distorted.

The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies.

A weak signal can cause picture distortions. This is not a problem with the TV.

The picture quality is low.

Select high definition (HD) channels or programs

My Computer Won't Connect

When the TV has difficulties connecting to external devices such as a PC, these steps may help resolve the problem.

The "Mode Not Supported" message appears.

Set your PC’s output resolution so it matches a resolution supported by the TV.

The video is OK but there is no audio.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using an HDMI-to-DVI cable, a separate audio cable is required. Note that the HDMI-to-DVI connection is only supported by the HDMI (DVI) port and does not transmit audio. To listen to the computer sound, connect external speakers to the audio output connection of the computer.

The TV Won't Connect to the Internet

When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.

The TV cannot connect to your network or apps (for Internet compatible models only).

Make sure the TV has a network connection.

Settings Support Self Diagnosis Start Smart Hub Connection Test

Contact your Internet service provider.

Wireless network connection failed.

Confirm your wireless modem/router is on and connected to the Internet.

The wireless network signal is too weak.

Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.

Use a wireless repeater to get an instant boost in your wireless signal strength. Place the repeater halfway between your wireless router and your TV.

The most common wireless technology, 802.11g (wireless-G), operates at a frequency of 2.4 GHz. This frequency is widely used by many cordless phones, microwave ovens, baby monitors, garage doors, and other wireless devices. Reduce interference by not using or turning off wireless devices that use the 2.4 GHz frequency. Instead, use devices that communicate via the 5.0 GHz frequency.

The software update over the Internet has failed

Check the network connection status ( Settings General Network Network Status). If the TV is not connected to a network, connect it to a network. The upgrade stops if you already have the latest software version

Anynet+ (HDMI-CEC) Issues

When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.

Anynet+ does not work.

Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.

Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device.

Go to Anynet+ (HDMI-CEC)( Settings General External Device Manager Anynet+ (HDMI-CEC)) and see if Anynet+ (HDMI-CEC) has been set to On.

Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Initial Setup, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on

I want to start Anynet+.

Move the focus to the Anynet+ device at Source, and then press the up directional button to move to Anynet+, and then press the Select button.

Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.

Settings General External Device Manager Anynet+ (HDMI-CEC)

I want to exit Anynet+.

Set Anynet+ (HDMI-CEC) to Off.

Settings General External Device Manager Anynet+ (HDMI-CEC)

The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.

You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing srceen

Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen.

The Anynet+ device won't play.

You cannot use the play function when Reset is in progress.

The connected device is not displayed.

Check whether the device supports Anynet+.

Check whether the HDMI cable is properly connected.

Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On.

Settings General External Device Manager Anynet+ (HDMI-CEC)

Scan for Anynet+ devices again.

If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again.

The TV audio is not being played through the receiver.

Connect an optical cable to the TV and the receiver. ARC enables the TV to output digital sound via the HDMI (ARC) port. However, ARC is only available when the TV is connected to an audio receiver that supports ARC

I Have Trouble Launching/Using Apps

When apps aren't working, these steps may help resolve the problem.

I launched an app, but it's in English. How can I change the language?

Languages supported by the app may be different from the user interface language.

The ability to change the language depends on the service provider.

My application is not working.

Check with the service provider.

Refer to the Help section on the application service provider's website.

My File Won't Play

When files don't play, this may help resolve the problem.

Some files are interrupted during playback.

This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly.

I Want to Reset the TV

Initialize the settings to factory defaults.

Reset Settings

Settings Support Self Diagnosis Reset

Resets Picture, Sound, Broadcasting, and all other settings, except for the network settings, to the default settings.

Reset Smart Hub

Settings Support Self Diagnosis Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications

Other Issues

Use these procedures to resolve other issues that may occur.

The TV is hot.

Watching TV for an extended period of time causes the panel to generate heat.

The heat from the panel is dissipated through internal vents running along the top of the TV.

The bottom, however, may feel hot to the touch after extended use.

Children watching TV need constant adult supervision to prevent them from touching the TV.

This heat, however, is not a defect and does not affect the TV's functionality.

The picture won’t display in full screen.

HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen.

The "Mode Not Supported" message appears.

The output resolution of the attached device is not supported by the TV. Check the TV's supported resolutions and adjust the external device’s output resolution accordingly.

The Captions item in the TV is grayed out.

When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device.

The TV smells of plastic.

This smell is normal and will dissipate over time.

Signal Information under

Self Diagnosis isn't activated. Verify that the current channel is a digital channel. Signal Information is only available for digital channels.

The TV is tilted to the side.

Remove the base stand from the TV and reassemble it.

The stand is wobbly or crooked.

Make sure the indicator arrows on the stand and stand holder are properly aligned.

The remote control does not work.

The TV ships with protective stickers covering some of the sensors. Make sure all of the stickers have been removed.

The Broadcasting function has been deactivated.

Broadcasting is only available when the Source is set to TV. Broadcasting cannot be accessed while you watch TV using a cable or satellite box.

There is an intermittent loss of audio or video.

Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall, we recommend using cables with 90-degree connectors.

There are small particles on the TV's bezel.

This is part of the product’s design and is not a defect.

The settings are lost after 5 minutes or every time the TV is turned off.

If Usage Mode is set to Retail Mode, the TV's audio and video settings are automatically reset every 5 minutes.

Change Usage Mode ( Settings General System Manager Usage Mode) to Home Mode

A POP (TV’s internal banner ad) appears on the screen.

Change Usage Mode to Home Mode.

Settings General System Manager Usage Mode

The TV is making a popping noise.

The expansion and contraction of the TV's outer casing may cause a popping noise.

This does not indicate a product malfunction.

The TV is safe to use.

The TV is making a humming noise.

Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.

Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements.

Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.