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TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Problem Possible Causes Solutions
Broil or self-clean
doesn’t work
Oven not clean after a
self-clean cycle
“CLOSE DOOR TO
CONTINUE BROILING”
or “DOOR OPENED”
appears in the display
“DOOR LOCKED” light
is on when you want to
cook
Oven control beeps
and displays any F
code error.
Oven racks are
difficult to slide
Power outage, clock
flashes
“Burning” or “oily”
odor emitting from the
vent
Strong odor
• The oven temperature is too high.
• Improper oven controls setting.
• The oven was heavily soiled.
• The broil or self-clean cycle has been
selected but the door is not closed.
• The oven door is locked because the
temperature inside the oven has not
dropped below the locking
temperature.
• Display shows F3.
• Display shows F11.
• If the function code repeats.
• The oven racks were cleaned in a self-
clean cycle.
• Power outage or surge.
• This is normal in a new oven and will
disappear in time.
• An odor from the insulation around
the inside of the oven is normal for
the first few times the oven is used.
• Allow the oven to cool below locking temperature.
• This can take up to 1 hr after the cycle is complete.
• See the Using the “USING THE SELF-CLEANING
OVEN” section.
• Clean up heavy spillovers before beginning the self-
clean cycle. Heavily soiled ovens may need to self-
clean again or for a longer period of time.
• Close the oven door.
• Touch the “CLEAR OFF” pad. Allow the oven to
cool.
• Touch the “CLEAR OFF” pad. Allow the oven to
cool for one hour. Put the oven back into operation.
• Check the main gas shut-off valve or the oven gas
shut-off valve(see “Surface burners light but oven
burner does not” column).
• Disconnect all power to the range for 5 minutes and
then reconnect power. If the function error code
repeats, call for service.
• Apply a small amount of vegetable oil to a paper
towel and wipe the edges of the oven racks with the
paper towel. Do not use lubricant sprays.
• Reset the clock. If the oven was in use, you must
reset it by touching the “CLEAR OFF” pad, setting
the clock and resetting any cooking function.
• To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the “USING THE SELF-
CLEANING OVEN” section.
• This is temporary.
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