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Before you call for service…
PERFORMANCE POSSIBLE CAUSES WHAT TO DO
Colored spots Incorrect use of fabric softener • Check fabric softener package for instructions and
follow directions for using dispenser.
Dye transfer • Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes
Not enough detergent • Use more detergent (especially with larger loads).
Hard water • Use a water conditioner like Calgon brand or install a
water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°F–135°F (49°C–57°C).
Washer is overloaded • Load clothes no higher than the top row of holes in the
washer basket
Dye transfer • Sort clothes by color. If fabric label states wash
separately, unstable dyes may be indicated.
Lint or residue on
clothes
Clothes are air or line dried • If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Incorrect sorting •
S
eparate lint producers from lint collectors.
Washing too long • Wash small loads for a shorter time than larger loads.
Overloading • Load clothes no higher than the top row of holes in the
washer basket
Pilling Result of normal wear on
poly-cotton blends and fuzzy
fabrics
• While this is not caused by the washer, you can slow
the pilling process by washing garments inside out.
Snags, holes, tears, rips
or excessive wear
Pins, snaps, hooks, sharp buttons,
belt buckles, zippers, and sharp
objects left in pockets
• Fasten snaps, hooks, buttons and zippers.
• Remove loose items like pins, objects in pockets and
sharp buttons.
• Turn knits (which snag easily) inside out.
Undiluted chlorine bleach • Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or dye,
permanent wave solution
• Rinse items that may have chemicals on them before
washing.
Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with light
items (like blouses).
• Try a fabric softener.
Overloading or incorrect water
level
• Load your washer so clothes have enough room to
move freely.
Repeated washing in water that is
too hot
• Wash in warm or cold water.
OTHER POSSIBLE CAUSES WHAT TO DO
Labels on the exterior
of the washer will not
peel off cleanly
Occasionally the adhesive used on
the labels does not release cleanly
• Use a hair dryer set at the lowest heat setting, directing
the air at the label for a short amount of time. This will
release the adhesive easily, without damaging the
surface of the washer.
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