User Manual Samsung WF50K7500AV/A2 WF7500 5.0 cu. ft. AddWash™ Front Load Washer

Samsung WF50K7500AV/A2 WF7500 5.0 cu. ft. AddWash™ Front Load Washer - Use Manual - Use Guide PDF.
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• Owner's manual - (English, French, Spanish)

Table of contents

• Installation
• Before you start
• Operations
• Maintenance
• Troubleshooting

User Manual

Installation

Follow these instructions carefully to ensure proper installation of the washer and to prevent accidents when doing laundry.

What’s included

Make sure all the parts are included in the product package. If you have a problem with the washer or the parts, contact a local Samsung customer center or your retailer.

NOTE

• Bolt caps: The provided number (3 to 6) of bolt caps depends on the model.
• The appearance of the machine and provided accessories may differ with the model.
• To purchase an accessory or lost part, contact a local Samsung service center, Samsung
• Customer Care, or your retailer.

CAUTION

• Do not reuse old water hoses, which may leak or burst, causing flooding and/or property damage.
• Make sure rubber washers are inserted in each coupling of the water hose.

Before you start

Initial settings

Run Calibration (recommended)

Calibration ensures accurate weight detection by the washer. Make sure the drum is empty before running Calibration.

1. Press POWER to turn on the washer.

2. Press and hold Temp. and Delay End simultaneously for 3 seconds.

3. Press START/PAUSE to start Calibration.

• The door is locked during the operation.
• The drum keeps rotating clockwise and anticlockwise for several minutes.

4. When complete, the washer turns off automatically.

Laundry guidelines

STEP 1 Sort

Sort the laundry according to these criteria:

• Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different sized items together in the drum improves the washing performance.
• Sensitivity: Wash delicate items separately. For pure, new woollen items, curtains, and silk items, check the labels for washing instructions.

NOTE: Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash.

STEP 2 Empty pockets

Empty all the pockets of your laundry items

• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum.

Turn clothing with buttons and embroideries inside out

• If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash.

STEP 3 Use a laundry net

• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury.

STEP 4 Prewash (if necessary)

Select the Prewash option for the selected cycle if the laundry is heavily soiled. Do not use the Prewash option if you will be adding detergent manually to the drum.

STEP 5 Determine the load capacity

Do not overload the washer. Overloading may cause the washer to wash improperly.

NOTE

When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding or bedding covers, the recommended maximum spin level is “Low or Medium Spin”, and the load capacity is kg or less.

CAUTION: If the laundry is unbalanced and the “UB” information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance.

STEP 6 Add the correct detergent type

The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry detergent which is designed for automatic washers.

NOTE

• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact a local water authority.
• Do not use detergent that tends to be hardened or solidified. This detergent may remain after the rinse cycle, blocking the drain outlet.

CAUTION: When washing wool using the WOOL cycle, use only a neutral liquid detergent. Powder detergent used with the WOOL cycle can remain on the laundry and discolor it.

Use HE detergent only

Your washer is designed to use high efficiency (HE) detergents.

• For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.)

WARNING

Regular detergent is not recommended. Use HE detergents only.

Detergent drawer guidelines

The washer provides a four-compartment dispenser: the front-left compartment for the main wash, the rear-left for pre-wash, the front-right for fabric softeners, and the rear- right for the liquid chlorine bleach.

CAUTION

• Do not open the detergent drawer while the washer is operating.
• Do not use the following types of detergent:

• To prevent the compartment from clogging, concentrated or highly-enriched agents fabric softener or detergent) must be diluted with water before being added.

To add washing agents to the detergent drawer

To use powdered detergent

To use the bleach compartment

To use oxigen boosters or color-safe bleach

Operations

WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.

Feature panel

Simple steps to start

1. Press POWER to turn on the washer.
2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
4. Select desired options as necessary.
5. Press START/PAUSE.

To change the cycle during operation

1. Press START/PAUSE to stop operation.
2. Select a different cycle.
3. Press START/PAUSE again to start the new cycle.

WARNING: Do not place anything on top of your washer while it is running.

Cycle overview

Standard cycles

Steam cycles

Options

Samsung Smart Home (applicable models only)

Installation

Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “Samsung Smart Home”. Download and install the Samsung Smart Home app provided by Samsung Electronics to your smart device.

NOTE

• The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 7.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). On other smartphone models, some functions may operate differently.
• For improved performance, the Samsung Smart Home app is subject to change without notice.

Samsung account

You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.

Getting started

1. Turn on your Washer.

2. Insert the Smart Home Adapter into the Smart Home Adapter port of your washing machine.

3. Run the Samsung Smart Home app and log in with your Samsung account. iPhone users are required to provide the login information each time they access the app.

4. Access Device > the plus (+) icon, and then tap Washing Machine.

5. Follow the onscreen instructions to provide the necessary information about the router, and then tap Next.

6. Press and hold Smart Control on the washer for more than 5 seconds until the “AP” message appears on the display. Your washing machine will be registered with the app.

7. Once your Washer is registered properly, the App will show this message. "Congratulations! Your washer has been added to your Smart Home. Please complete the setup by restarting your washer. You may then remotely control your washer by turning on Smart Control.

The remote control function is only available with Washer.”

8. When the device registration is complete, the washing machine icon will appear in the Samsung Smart Home app.

9. When “oAP” message disappears on the display, restart your washing machine.

10. Press and hold Smart Control on the washer for more than 3 seconds, and then the Smart Control indicator Lights up on your washing machine.

NOTE

• Some options or settings of the washing machine may not be available for remote control.
• The App view may difference for each mobile device.
• If you operate the button in the Set view after connecting to Smart Home, It will disconnect from Smart Home.
• For safety reasons, Smart Control will be disabled if the Child Lock is activated. To use Smart Control, make sure you deactivate the Child Lock first.
• If you stop the operation of the washing machine through the Smart Home App, the door of the washing machine stays locked for safety reasons. To open the door, press Start/Pause on the control panel.

Key features

You can register Samsung Smart Home appliances on the Samsung Smart Home server for remote access.

Menu overview

For improved performance, the content and design of the app is subject to change without notice.

When the cycle is complete:

Add wash alarm function

If you have forgotten some clothes or you want to add special softener, the add wash alarm reminds you to add any laundry or softener after your wash has already started.

During the wash, the function sounds an alarm 3 times:

• 2-3 minutes before the first rinsing
• 2-4 minutes before the last rinsing
• 1-2 minutes before the spinning

Delay End

You can set the washer to finish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.

1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press START/PAUSE. The indicator turns on with the clock running.
4. To cancel Delay End, restart the washer by pressing POWER.

Real-life case

You want to finish a two-hour cycle 3 hours from now. To do this, you add the Delay End option to the current cycle with a 3-hour setting, and then press START/PAUSE at 2:00 p.m. The washer starts operating at 3:00 p.m. and ends at 5:00 p.m. Provided below is the time line for this example.

Steam

With the Steam cycle, the washer senses the weight of the load and controls the steam effect according to the load size. This improves washing performance. Available Steam cycles are: NORMAL, HEAVY DUTY, BEDDING, WHITES, SANITIZE, ALLERGEN, and DEEP STEAM.

1. Turn the Cycle Selector to select a Steam cycle.
2. Press Steam.
3. Add detergent and fabric softener as instructed.
4. Press START/PAUSE to start the cycle.

NOTE

• Steam may not be visible or present during the cycle. This is normal.
• Unlike other Steam cycles, you don’t need to press Steam for DEEP STEAM as the Steam function turns on automatically.

Special features

AddWash

When the AddWash indicator turns on, you can stop the washer and put additional laundry into the drum. The Add Door opens by more than 100° for easy access..

NOTE

• The water inside the drum does not leak if the Add Door is closed properly. Water drops may form around the window, but they do not leak from inside the drum.
• After washing is complete, open the Add Door and leave open for some time to dry the drum.

CAUTION

• Do not open the Add Door if suds have formed inside the drum.
• Do not open or touch the Add Door while the machine is operating. The Add Door may be opened unintentionally.
• Do not add an excessive amount of laundry through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your fingers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washer, especially the Add Door.
• Do not open the Add Door while the Steam or Sanitize functions are running. Hot steam may leak out of the window.
• Do not press or push the Add Door when closing the washer door. The Add Door may open.

Child Lock

To prevent children or infants from accidently starting or mis-setting the washer, Child Lock locks all buttons except for the Power button.

To activate the Child Lock

• Press and hold both Soil Level and Spin for 3 seconds. Then, press START/PAUSE to activate. The door locks and the Child Lock indicator turns on.

To deactivate the Child Lock temporarily

• You can deactivate the Child Lock temporarily for 1 minute. To do this, press and hold both Soil Level and Spin for 3 seconds. The door is unlocked for 1 minute and the Child Lock indicator blinks.

NOTE

• If you open the door 1 minute or more after deactivating Child Lock, an alarm sounds for up to 2 minutes.
• If you close the door within 2 minutes, the door locks and Child Lock is reactivated.
• After 2 minutes, the door does not lock with no alarm sound.
• To add laundry after activating Child Lock, first deactivate Child Lock or restart the washer.

To cancel the Child Lock

• Press and hold both Soil Level and Spin for 6 seconds. The door unlocks and the Child Lock indicator turns off.

My Cycle

Create your own washing cycle with preferred settings and use the cycle with the push of a single button.

To create your own cycle

1. Turn the Cycle Selector to select a cycle.
2. Change the cycle settings (Temp., Spin, and Soil Level) as necessary.
3. Add your preferred options. For more information, see the “Options” section.
4. Press and hold My Cycle for 3 seconds to save your settings. Applicable indicators blink for 3 seconds. Once you save the cycle, you can use it by pressing My Cycle.

NOTE: If you press My Cycle and then release it within 3 seconds, the previously saved cycle and options appear.

Sound

Mute or unmute the sound (button beeps, indicator beeps and chimes, etc.)

• To mute or unmute the sound, press and hold Temp. for 3 seconds. When the sound is muted, the indicator turns on.

Drum Light

• The drum light turns on when the door is open, and turns off after 2 minutes. To manually turn the drum light on or off, press and hold Steam for 3 seconds.

ATC (Auto Temperature Control)

ATC enables the washer to control water temperatures in each washing cycle using the washer’s internal thermistor. It is designed to maintain certain washing temperatures for best results.

NOTE

• If you select NORMAL or HEAVY DUTY, you may notice the washer supplying cold water. This is normal because the machine is designed to reduce power consumption.
• In these cycles, the Hot temperature is similar to bath-water temperatures, and the Warm temperature to comfortable swimming pool temperatures.
• To wash clothes at a specific temperature, you must choose a different cycle first.

Maintenance

Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle.

Self Clean+

Perform this cycle regularly to clean the drum and to remove mold from it.

1. Make sure the drum is empty.
2. Press POWER to turn on the washer.
3. Press Self Clean+.
4. Press START/PAUSE.

NOTE: The water temperature for Self Clean+ is set to EXTRA HOT, which cannot be changed.

CAUTION: Do not use any cleaning agents. Do not add detergent or bleach. Chemical residue in the drum degrades the cleaning performance.

Self Clean+ reminder ( )

• The Self Clean+ reminder appears on the main display once every 40 washes. It is advisable to perform the Self Clean+ regularly.
• If you do not run Self Clean + after every 40 washes, the Self Clean + reminder turns off after one hour
• When you first see this reminder, you can ignore the reminder for 6 consecutive washes. From the 7th wash, the reminder no longer appears. However, it appears again on the second 40th wash.

Smart Care

The Smart Care function helps you diagnose and troubleshoot your washer if it has a problem. To enable this function, you must first download the Samsung Smart Washer app from the Play Store or the Apple Store, and install it on a mobile device that has a camera. The Smart Washer Smart Care function has been optimized for: Galaxy and iPhone series devices. (It is not supported by some models.)

As the washer operates, it runs it’s self-diagnosis function in the background. If it senses a problem, it displays an information code on the display which you can scan using the app’s Smart Care function. The Smart Care function will then display detailed information about the code.

1. Press and hold Super Speed on the washer for 3 seconds to enter the Smart Care mode.
2. Run the Samsung Smart Washer app on your mobile device, and then tap Smart Care.
3. Hold the mobile device so that the mobile device and the washer’s display panel face each other. The app will recognize the information code automatically.
4. When the information code is recognized correctly, the app provides detailed information about the symptom and recommends further action.

NOTE

• The function name, Smart Care, may differ depending on your language.
• If the washer display is reflecting light, the app may fail to recognize the information code.
• If the app fails to recognize the information code code a number of times consecutively, enter the information code manually into the app screen.

Emergency drain

In case of a power failure, drain the water inside the drum before taking out the laundry.

More text goes here.

Cleaning

Surface of the washer

Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer.

Mesh filter

Clean the mesh filter of the water hose once or twice a year.

NOTE: If the mesh filter is clogged, the “4C” information code appears on the the washer’s display screen.

Pump filter

It is advisable to clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect.

NOTE: If the pump filter is clogged, the “5C” information code appears on the washer’s display screen.

CAUTION

• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.

Detergent drawer

More text goes here.

NOTE: To remove remaining detergent, perform a RINSE+SPIN cycle with the drum empty.

Add Door

CAUTION

• Do not apply excessive force to the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical injury.
• Do not use the feature panel while the Add Door is open. This may cause physical injury or system failure.
• Insert only laundry through the Add Door.
• Do not insert bulky items into the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. You can damage the Add Door.

Door diaphragm

CAUTION: Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions.

Recovery from freezing

The washer may freeze when the temperature in its location drops below 0 °C.

1. Turn off the washer, and then unplug the power cord.
2. Pour warm water over the faucet to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the faucet.

NOTE: If the washer still doesn’t operate normally, repeat the steps above until it operates normally.

Care against an extended time of disuse

Avoid leaving the washer unused for an extended time. If you intend to leave the washer unused for a long period of time, follow the directions below:

1. Press the Power button, and then turn the Cycle Selector to RINSE+SPIN.
2. Empty the drum, close the door, and then press START/PAUSE.
3. When the cycle is complete, close the faucets and disconnect the water hoses.
4. Turn off the washer, and then unplug the power cord.
5. Open the door to let air circulate through the drum.

Cleaning the exterior

2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as recommended below:

Cleaning the interior

Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.

CAUTION: Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.

NOTE: Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.

Troubleshooting

Checkpoints

If you encounter a problem with the washer, first check the table below and try the suggestions.

Does not start.

• Make sure the washer is plugged in.
• Make sure the door is properly closed.
• Make sure the faucets are open.
• Make sure to press or tap START/PAUSE to start the washer.
• Make sure Child Lock is not activated.
• Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.

Water supply is insufficient, or no water is supplied.

• Fully open the faucet.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.

After a cycle, detergent remains in the detergent drawer.

• Make sure the washer is running with sufficient water pressure.
• If you are using powdered detergent, do not use more than recommended.
• If you are using liquid detergent, do not over fill the liquid detergent compartment.
• Remove the liquid detergent and softener containers, and then clean the detergent drawer.

Excessive vibrations or makes noise.

• Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or filter case.

Does not drain and/ or spin.

• Make sure the drain hose is neither kinked nor obsructed all the way to the drain system. If you there is a drain restriction, call for service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap START/PAUSE. For your safety, the washer will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not clogged.
• If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally.

The door does not open.

• Press or tap START/PAUSE to stop the washer.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washer has stopped or the power has been turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the washer has drained.

Excessive suds.

• Make sure you use the recommended types of detergent.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Non-HE detergent is not recommended.

Cannot add additional detergent.

• Do not fill the detergent or fabric softener compartments beyond the marked max fill limit.

The washer stops.

• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press START/PAUSE to start the washer.
• For your safety, the washer will not tumble or spin unless the door is closed.
• Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait and the washer may start.
• Make sure the mesh filter of the water supply hose at the faucets is not clogged. Periodically clean the mesh filter.
• If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally.

The washer fills with the wrong water temperature.

• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush the water lines.
• Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap. Also, check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged.
• While the washer fills, the water temperature may change as the automatic temperature control feature checks the incoming water temperature. This is normal.
• While the washer fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washer determines the water temperature.

The load is wet at the end of a cycle.

• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may become unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.

Leaks water.

• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.

Has odors.

• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washer interior after a cycle has finished.

No bubbles are seen (Bubbleshot models only).

• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.

Can I open the Add Door at any time?

• The Add Door can be opened only when the indicator appears. Note that it does not open in the following cases:

If a problem persists, contact a local Samsung service center.

Samsung Smart Home

I could not find "Samsung Smart Home” in the app market.

• The Samsung Smart Home app is available for smartphones that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.

The Samsung Smart Home app fails to operate.

• The Samsung Smart Home app is available for applicable models only.
• The old Samsung Smart Washing machine app cannot connect with Samsung Smart Home models.

The Samsung Smart Home app is installed but is not connected to my washing machine.

• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• Make sure that the Smart Home Adapter is inserted properly.
• If the Smart Control indicator on the washing machine’s display is off, this indicates that no network connection has been established. Use the Samsung Smart Home app to connect and register the washing machine with your home network access point (AP).

Could not log into the app.

• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.

An error message appears when I try to register my washing machine.

• The connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.

The Samsung Smart Home app is successfully connected to my washing machine but does not run.

• Exit and restart the Samsung Smart Home app or unplug your router and then reconnect it.
• Remove the Smart Home Adapter, and reconnect it properly. Then, try again.

Information codes

If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Code - 1C

Check the water level sensor.

• Power off and then power the washer on after 2-3 minutes, and then try again.
• Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process.

Code - DC

The door is open.

• Close the door, and then press START/PAUSE to resume operation.

Code - DC1

Check the door switch.

• Power off and then power the washer on after 2-3 minutes, and then try again.

Code - LC

Check for water leaks.

• Power the washer off, and then check the drain system for any leaks. Once the leak issue is resolved, power the washer on after minutes.
• Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process.

Code - 4C

Check the water supply line.

• Check the connection to the water line (including water taps).
• Power off and then power the washer on after 2-3 minutes, and then try again.
• Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process.
• Laundry needs protection because the water being supplied is too hot.

Code - 4C2

• Make sure the cold and hot water taps are properly connected.
• Power off and then power the washer on after 2-3 minutes, and then try again.

Code - 5C

Check the drain system.

• Make sure the drain filter is not clogged.
• If the drain filter is clogged, clean the filter, and then restart the washer

Code - HC

Check the washing heater.

• Power off the washer, and then contact a Samsung customer service center.

Code - UB

Check the spinning process.

• The load may not be balanced inside the drum. Check the drum and make sure the load is balanced.
• Press START/PAUSE to resume operation, or power off and then power the washer on after 2-3 minutes, and then try again.

Code - 8C, 8C1, 8C2

Check the MEMS sensor.

• Power off and then power the washer on after 2-3 minutes, and then try again.

Code - OC

Water may overflow.

• Close the water tap, and then call for service.

Code - 3C

Check the motor.

• Power off and then power the washer on after 2-3 minutes, and then try again.

Code - AC6

Check the PBA communication status.

• Power off and then power the washer on after 2-3 minutes, and then try again.

Code - DDC

The Add Door is open.

• Close the Add Door, and then press START/PAUSE to resume operation.

Code - DC3

Check the Add Door.

• Power off and then power the washer on after 2-3 minutes, and then try again.

Code - 9C1/9C2

The electronic control needs to be checked.

• Check if power is supplied properly.
• If the information code remains, contact a Samsung service center.

Code - SF

System failed.

• Power off the washer, and then contact a Samsung service center.

If any information code keeps appearing on the screen, contact a local Samsung service center.

See other models: WF42H5000AW/A2 WF45N5300AV/US ME21K7010DS/A2 DW80K7050US/AA DW80J3020US/AA