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65TROUBLESHOOTING
ENGLISH
Wi-Fi
Problem Possible Cause Solutions
Trouble connecting
appliance and
smartphone to Wi-
Fi network
The password for the Wi-Fi
network was entered incorrectly.
• Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone
is turned on.
• Turn off the Mobile data on your smartphone
before registering the appliance.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too far.
• If the appliance is too far from the router, the signal
may be weak and the connection may not be
configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
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