OWNER'S MANUAL
KIMCHI
REFRIGERATOR
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
LK12S6000V
MFL67704820
Rev.02_071525
www.lg.com
Copyright © 2024-2025 LG Electronics. All Rights Reserved
Scan to see the online manual.
TABLE OF CONTENTS
2
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3WARNING
6CAUTION
7 PRODUCT OVERVIEW
7 Product Features
10 INSTALLATION
10 Before Installing
11 Choosing the Proper Location
12 Removing/Assembling Doors and Drawers
14 Leveling
15 Turning on the Power
16 OPERATION
16 Before Use
17 Control Panel
19 Storing Food
21 Top Compartment
22 Middle and Bottom Compartments
22 Flip-up Cover
23 SMART FUNCTIONS
23 LG ThinQ Application
25 Smart Grid Function
26 Smart Diagnosis
TM
Feature
28 MAINTENANCE
28 Cleaning
29 Air Filter
30 TROUBLESHOOTING
30 Before Calling for Service
35 LIMITED WARRANTY
35 USA
39 Canada
3IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
4 IMPORTANT SAFETY INSTRUCTIONS
• Do not bend or pinch the power cord excessively or place heavy objects on it.
• When positioning the appliance, ensure the supply cord is not trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Operation
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This appliance is not for use in portable or mobile installations, such as marine or RV uses, where it will
be in motion while operating.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug the appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
5IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• Do not damage the refrigerant circuit.
• This appliance incorporates an earth connection for functional purposes.
Maintenance
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be
performed by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
Disposal
• Risk of child entrapment. Junked or abandoned refrigerators are dangerous, even if they are sitting for
only a few days. When disposing of the refrigerator, remove the packing materials from the door or take
off the doors but leave the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and
keep children away from the appliance.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric
shock.
6 IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Risk of Fire and Flammable Materials
CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Installation
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
Operation
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken. You may be injured.
• Do not overfill or pack items too tightly into kimchi containers. Doing so may cause damage to the
kimchi containers or personal injury if items are removed with excessive force.
Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
This symbol alerts you to flammable materials that can ignite and cause a fire if you do not
take care.
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.
7PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Exterior
a Top compartment
Refrigerate fresh food, freeze food, or store kimchi.
b Middle compartment
Refrigerate fresh food or store kimchi.
c Bottom compartment
Refrigerate fresh food or store kimchi.
8 PRODUCT OVERVIEW
Interior
a Control panel
Set controls using temperature or food type.
b LED Interior Lighting
Lights up the inside of the refrigerator.
c Flip-up Cover
Blocks the cold air of the refrigerator from escaping when the doors are closed.
d Pantry Drawer
Stores commonly used food items such as beverages and snacks.
e Drawer Cover
Cover for the bottom drawer.
Kimchi Storage Containers
Container Location Capacity
AKC67523736 : 2EA Middle Compartment 3 gal (11.3L)
AKC67523737 : 2EA Bottom Compartment 4.5 gal (17.1L)
9PRODUCT OVERVIEW
ENGLISH
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model Description Net weight
LK12S6000V Counter-depth, 3 Door Kimchi Refrigerator 229.28 lb (104 kg)
10 INSTALLATION
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.
a Unpacking the Refrigerator
b Choosing the Proper Location
c Disassembling/Assembling
d Leveling and Door Alignment
11INSTALLATION
ENGLISH
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.
• The refrigerator is heavy. Protect the floor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage could
occur.
• Keep flammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to
do so can result in fire, explosion, or death.
NOTE
• Remove tape and any temporary labels from
your refrigerator before using. Do not remove
any warning labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
• To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue
residue can also be easily removed by rubbing a
small amount of liquid dish soap over the
adhesive with your fingers. Wipe with warm
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the shipping
position. Reinstall shelves according to your
individual storage needs.
Choosing the Proper
Location
Electricity
Use an individual, grounded outlet:115 Volts, 60
Hz, AC, 15 amps minimum.
WARNING
• Do not overload house wiring and cause a fire
hazard by plugging in multiple appliances in the
same outlet with the refrigerator.
• To reduce the risk of electric shock, do not install
the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.
The internal temperatures could be affected by the
location of the appliance, the ambient
temperature, the frequency of door opening and
other factors.
12 INSTALLATION
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.
• If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/
Assembling the Doors and Drawers in this manual.
• The installation location chosen for the refrigerator should allow space behind the unit for connections
and airflow and space in front to open the doors and drawers.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 22.6 inches (575 mm) in front of the refrigerator to open
the doors, and at least 2 inches (50.8 mm) between the back of the refrigerator and the wall.
Removing/Assembling
Doors and Drawers
If the entrance door is too narrow for the
refrigerator to pass through, remove the
refrigerator doors and move the refrigerator
sideways through the doorway.
WARNING
• Use two or more people to remove and install
the refrigerator doors and drawers.
• Disconnect the electrical supply to the
refrigerator before installing.
• Do not put hands, feet or other objects into the
air vents or bottom of the refrigerator.
• Be careful when handling the hinge and hinge
lever.
• Remove food and kimchi containers before
detaching the doors and drawers.
• Do not hold the handle when removing or
replacing the doors and drawers as the handle
may come off.
• Tools Needed
- Phillips screwdriver
- Flat-head screwdriver
- Dimension/Clearance LK12S6000V*
A Width 26 1/4" (666mm)
B Height to Top of Case 68 1/2" (1741 mm)
C Height 70 3/8" (1787 mm)
D Back Clearance 2" (50mm)
E Depth without Door 24 5/8" (626 mm)
F Depth 29" (737mm)
G Depth (Total with Drawer Open) 45" (1142 mm)
H Depth (Total with Door Open 90°) 51 5/8" (1312 mm)
13INSTALLATION
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Removing the Top Refrigerator
Door
1 Remove the top hinge cover screws a. Lift the
hook (not visible), located at the bottom of the
front side of the cover
b, with a Phillips
screwdriver.
2 Remove PCB cover screws c and lift cover d.
3 Disconnect all wire harnesses e.
NOTE
• The number of wire harnesses may vary
depending on the model.
4 Remove the top hinge screw f and lift off the
top hinge g.
CAUTION
• When lifting the hinge free, be careful that the
door does not fall forward.
5 Lift the door from the middle hinge pin and
remove the door.
CAUTION
• Place the door, inside facing up, on a non-
scratching surface.
Assembling the Top Refrigerator
Door
1 Make sure that the plastic sleeve is inserted in
the bottom of the door. Lower the door onto
the middle hinge pin as shown in the figure.
2 Insert and tighten the top hinge a and screw
b.
3 Connect the wire harnesses c.
14 INSTALLATION
4 Set the PCB cover d in place. Insert and
tighten the screws e.
NOTE
• The number of wire harnesses may vary
depending on the model.
5 Set the hinge cover f in place. Insert and
tighten the cover screws g.
Removing Middle and Bottom
Compartments
CAUTION
• Take care when removing the bottom
compartment to avoid injuring your feet.
• The basket and compartment assemblies are
heavy. Empty contents before removing or
assembling compartments and use proper
lifting techniques to avoid injury.
1 Open the compartment completely.
2 Lift up the compartment and basket assembly
slightly until it clears the rail safety stops and
pull it forward until it stops.
3 Lift the basket and compartment assembly to
remove it.
• The baskets cannot be removed separately
from the middle or bottom compartment.
The entire basket and compartment
assembly must be removed together.
Assembling Middle and Bottom
Compartments
1 To reassemble the compartment, align it with
the rails and insert it until it stops, lift it to
clear the safety rail stops and push it in
completely.
Leveling
Leveling the Refrigerator
The refrigerator has two front leveling legs. Adjust
the legs to alter the tilt from front-to-back or side-
to side. If the refrigerator seems unsteady or the
doors do not close easily, adjust the refrigerator’s
tilt, using the instructions below.
1 Turn the leveling leg to the left to raise that
side of the refrigerator or to the right to lower
15INSTALLATION
ENGLISH
it. It may take several turns of the leveling leg
to adjust the tilt of the refrigerator.
NOTE
• A flare nut wrench works best, but an open-end
wrench will suffice. Do not over-tighten.
2 Rubber pads were enclosed with the manual.
Place the rubber pads under the leveling legs
to prevent the refrigerator from sliding
backward.
3 Open the door and drawers, and check to
make sure that they close easily. If the doors
do not close easily, tilt the refrigerator slightly
more to the rear by turning both leveling legs
to the left. It may take several more turns, and
be sure to turn both leveling legs the same
amount.
Turning on the Power
• After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.
Position the Refrigerator
• Push the refrigerator back toward the wall,
leaving adequate clearances.
16 OPERATION
OPERATION
Before Use
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the refrigerator. Remove adhesive residue by wiping
it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
Open refrigerator doors and middle and bottom compartments
to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors
and the drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Wait for the refrigerator to cool.
After the refrigerator is connected to power, it will take time to cool. The
duration depends on the model and ambient conditions. In summer, it may
take longer for the interior to cool down. Keep the refrigerator doors closed
to allow it to cool down quickly.
• Don’t add food before the appliance has cooled. Food may spoil or odors
may linger.
• To reach the set temperature quickly, keep the refrigerator doors closed
after placing food inside.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
17OPERATION
ENGLISH
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel Features
Only English is supported on the display.
a Top
Press the Top button repeatedly to toggle through and change the setting for the top compartment.
b Middle
Press the Middle button repeatedly to toggle through and change the setting for the middle
compartment.
c Bottom
Press the Bottom button repeatedly to toggle through and change the setting for the bottom
compartment.
d Power
Press the Power button to turn off the top, middle, or bottom compartment or all compartments.
Each time you press the button, the power turns off in this sequence: Top compartment
~ Middle and
Bottom compartments
~ All compartments
e Fresh Air Filter / Wi-Fi
Press to set the Fresh Air Filter mode. Press and hold to connect to Wi-Fi.
• Fresh Air Filter
- The air filter helps remove odors from the appliance.
- Press the Fresh Air Filter / Wi-Fi button. Deodorization begins and the LED stays lit until it is
complete.
• Wi-Fi
- The Wi-Fi button, when used with the LG ThinQ app, allows the appliance to connect to a home Wi-
Fi network. Refer to Smart Functions for information on the initial setup of the app.
- Press and hold the Fresh Air Filter / Wi-Fi button for 3 seconds to connect the appliance to a Wi-Fi
network.
18 OPERATION
Changing the Settings
Press the Top, Middle, or Bottom button to
change settings for each compartment.
Select the setting based on food items being
stored. See Storing Food for detailed instructions.
• Available settings for Top compartment: Kimchi,
Fridge, Freezer, Kimchi+ or Fer.
- Each time you press the button, the setting
changes in this sequence: Kimchi M
~
Kimchi H ~ Kimchi L ~ Fridge M ~ Fridge
H
~ Fridge L ~ Freezer ~ Kimchi+ ~ Fer.
• Available settings for Middle compartment:
Kimchi, Produce, Fast Chill, Kimchi+ or Fer.
- Each time you press the button, the setting
changes in this sequence: Kimchi M ~
Kimchi H
~ Kimchi L ~ Produce M ~
Produce H ~ Produce L ~ Fast Chill ~
Kimchi+
~ Fer.
• Available settings for Bottom compartment:
Kimchi, Produce, Storage, Meat/Fish, or Rice/
Grain
- Each time you press the button, the setting
changes in this sequence: Kimchi M
~
Kimchi H
~ Kimchi L ~ Produce M ~
Produce H
~ Produce L ~ Rice/Grain ~
Meat/Fish ~ Storage
• L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)
Kimchi (All Compartments)
Kimchi can be made with many different
ingredients.
The optimal storage temperature for kimchi
depends on the main ingredients as well as the
seasonings used. Use the Low setting for kimchi
with a high water content. Use the High setting for
very salty or highly seasoned kimchi.
1 Press the desired compartment button
repeatedly to select Kimchi.
• Select the appropriate temperature M, H, or
L for the type and salinity of kimchi.
Fridge or Freezer (Top Compartment)
Use the Fridge setting to refrigerate foods or the
Freezer setting to freeze food.
• After storing kimchi, the odor may linger inside
of the appliance compartments. Clean the
compartments before using them to store other
food. See the Maintenance section for
instructions.
• If kimchi is stored at the Fridge setting, it may
ferment too quickly.
1 Press the Top button repeatedly to select
Fridge or Freezer.
Fermenting Kimchi (Top/Middle
Compartments)
The appliance senses the external temperature
and automatically adjusts the fermentation
settings seasonally for best results.
• Kimchi ferments more quickly at the
Fermentation setting than at the Storage setting.
• The fermentation time varies depending on
season, room temperature, and the set
temperature of the kimchi (low/medium/high).
1 Press the desired compartment button
repeatedly to select Fer.
2 Once fermentation is complete, the Fer. Com.
indicator lights up and “Kimchi M” appears in
the display.
Produce (Middle/Bottom
Compartments)
Use this setting to keep vegetables and fruit fresh
for a long time.
1 Press the desired compartment button
repeatedly to select Produce.
Fast Chill (Middle Compartment)
Use this setting to store commercially prepared
kimchi. Kimchi purchased in a store has already
been fermented, so it is best to cool it as rapidly as
possible.
• When using the Fast Chill function, be sure to
separate purchased kimchi from kimchi already
being stored.
• Using this setting with kimchi that has already
been cooled may freeze the kimchi.
1 Press the Middle button repeatedly to select
Fast Chill.
• Allow 48 hours before resetting the Fast
Chill setting. To prevent kimchi from
freezing, the Fast Chill setting cannot be
reset within 48 hours of first being set.
19OPERATION
ENGLISH
Kimchi+ (Top/Middle Compartments)
• Use this setting with cabbage kimchi. The rapid
cooling slows fermentation and encourages
lactic acid formation, which keeps kimchi fresh
longer.
- Use this setting only for cabbage kimchi. Less
salty types of kimchi may freeze if stored at
this setting.
- Use this setting only for freshly prepared
kimchi.
- Using the setting twice may over-ferment the
kimchi. Use it only once.
- The bars light in the display to indicate the
fermentation process. The kimchi is ready to
eat when all the bars are lit (approximately 6
days).
1 Press the desired compartment button
repeatedly to select Kimchi+.
Meat/Fish, Rice/Grain (Bottom
Compartment)
Select the desired setting for extended food
storage.
Meat/Fish
• Use to keep meat and fish fresh.
• If kimchi is stored at the Meat/Fish setting, it
may freeze.
Rice/Grain
• Use to keep rice and grain fresh.
1 Press the Bottom button repeatedly to select
Meat/Fish or Rice/Grain.
Storage (Bottom Compartment)
• This setting uses the Smart Cold Shock function
to store kimchi at the lowest temperature and
retain its taste for long periods.
• Vegetables may freeze if stored at this setting.
1 Press the Bottom button repeatedly to select
Storage.
• When Storage is selected, Kimchi is
automatically turned on.
Vegetables and fruit may freeze if stored at
this setting.
Storing Food
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the
refrigerator.
• If doors are opened or closed too often, warm
air may penetrate the refrigerator and raise its
temperature. This can increase the running costs
of the unit.
Food Storage Tips
• Storing Vegetables and Fruit
The moisture left on vegetables after washing
can make them spoil faster. Wait to wash
vegetables until just before use. Leafy greens
like kale or lettuce have a limited storage life.
Wrap them in newspaper or in sealed containers
to help them stay fresh longer.
• Do not store tropical fruits in the refrigerator.
Bananas or uncut pineapples are damaged by
cold temperatures.
• To store dried seafood, select "Produce" for the
middle compartment and adjust the storage
temperature to "low".
• Store vegetables or fruit in the designated
containers to prevent them from freezing in the
middle or lower compartment.
• Store rice or grain in the bottom compartment
using the Rice/Grain setting.
• To avoid freezing vegetables, do not store them
using the Storage setting in the bottom
compartment.
• To avoid freezing kimchi, do not store it using
the Meat/Fish setting in the middle
compartment.
Tips for Storing Kimchi
• Do not overfill the kimchi containers.
Allow space for the kimchi to expand as it
ferments or the contents may overflow the
container. Close the container lids completely to
prevent the kimchi from fermenting too quickly
or developing yeast mold.
20 OPERATION
Fill the container with kimchi up to the fill line
and make sure the lid is tightly closed before
storing. Cover the surface of the kimchi with
plastic wrap to extend the storage time.
• Do not place kimchi directly into the
refrigerator compartment or store it in a
plastic bag.
Use the kimchi container provided to store
kimchi. Kimchi placed directly into the
refrigerator compartment may freeze and taste
off. Do not block the air outlet inside the
refrigerator with food. Doing so could cause the
food to freeze, affect product performance, or
result in electric shock or injury.
• For best results, check on kimchi within 3 to 4
days of storing it.
If the kimchi has overflowed the container, it
may ferment too quickly and not store well.
• Do not place foods that require different
storage conditions in the same compartment.
Select the appropriate settings for the food
being stored.
• Be sure to use enough salt when preparing
kimchi for longer storage.
The rate of fermentation is mostly determined
by the amount of salt in the kimchi.
Small batches of mild kimchi can be successfully
stored for short periods, but add more salt if
storing large amounts for use over an extended
period.
• Use care when placing kimchi containers in
the refrigerator.
Lift the container by the handles and avoid
impacts to the bottom of the container. (The
appearance of kimchi containers may vary by
model.)
A Guide to Kimchi
• The first step in fermenting kimchi is salt
pickling.
The salt reacts with enzymes in the cabbage to
break down proteins and begin fermentation
immediately. This process continues even at cold
temperatures. Traditionally, kimchi was allowed
to ferment slowly during the cold winter
weather.
• The taste of kimchi also depends on the
seasonings used.
Typical seasonings include green onion, garlic,
ginger, salted fish, and chili powder. The
combination of spices chosen determines the
overall taste of the kimchi.
• Fermentation Rates for Kimchi
Adding a lot of garlic, seafood, onions, chili
powder, cucumber or green onions makes
kimchi ferment more quickly. Adding salted
oysters, salted shrimp or persimmon sauce
really speeds up fermentation. On the other
hand, adding leeks, mustard or ginseng slows
down fermentation.
• Kimchi begins fermenting as soon as it is
prepared.
Contact with air will make kimchi sour. If the
kimchi is not covered in sauce or has too little
salt, a thin skin of yeast will form on its surface.
Keep air away from the vegetables by covering
them in sauce or placing the kimchi in a plastic
bag or covering it with plastic wrap.
• How Temperature Affects Kimchi
Temperature affects the fermentation rate of
kimchi. Colder temperatures slow the
fermentation rate.
• Long-Term Storage of Kimchi
Like cheese, kimchi is a living organism and will
change over time. To keep kimchi fresh for long
periods, increase the salt content and store at a
low temperature, near 32°F (0°C).
Press vegetables down so they are covered with
sauce and cover the container with plastic wrap
or a layer of cabbage leaves to keep air out and
keep kimchi fresh longer.
• Choosing the Right Cabbage for Kimchi
There are many different kinds of cabbage
available. For kimchi, choose a medium sized
cabbage which is rounded rather than long and
thin. The inner leaves should be sweet and paler
than the outer leaves. Outer leaves should be
thin and light green.
• Selecting Radishes for Kimchi
There are many types of radish kimchi, and
different radishes are used for different types of
kimchi.
For radish kimchi, use Korean radishes that have
pale green tops and well-spread leaves.
For chonggak (young radish) kimchi, use Seoul
radishes that have round, thick bottoms.
For kkakdugi (cubed radish kimchi), try to find
radishes with white rather than green tops.
For dongchimi, use radishes with soft leaves and
white rather than green tops.
Proper Food Storage Techniques
• Store kimchi in the kimchi container.
Fill the container with kimchi only up to the fill
line and make sure the lid is tightly closed before
storing.
21OPERATION
ENGLISH
If the lid is not closed properly, a thin film of
yeast can form on the surface of the kimchi or
the kimchi may ferment too quickly. Cover the
surface of the kimchi with plastic wrap or a layer
of cabbage leaves before storing it to prevent
yeast from forming.
• Store vegetables or fruits in the designated
container.
Some vegetables and fruits are damaged by cold
air. Vegetables which are damp from being
washed tend to spoil more quickly. For best
results, don’t wash vegetables before storing
them.
Do not refrigerate tropical fruits like bananas or
pineapples, which are damaged by cold
temperatures.
• Allow hot food to cool to room temperature
before refrigerating it.
Placing hot food directly into the refrigerator can
raise the temperature of surrounding food
items, leading to spoilage and higher utility bills.
• Long-Term Storage of Kimchi
Place newly prepared kimchi into the
refrigerator and select the Kimchi setting.
Depending on the type and saltiness of the
kimchi, select the Low, Medium, or High setting.
For best long-term storage, make sure the
vegetables are completely submerged in the
sauce and cover the kimchi with plastic wrap.
• Storing Purchased Kimchi
If kimchi will be consumed within a short time,
select the Fast Chill setting. If kimchi will be
stored for a long time, select the Storage setting.
• Before storing vegetable oils in the
refrigerator, read the storage instructions on
the container.
Vegetable oil bottles can become messy with
use. Place oil bottles in disposable or left over
plastic containers to avoid having to clean
refrigerator shelves.
• Select the appropriate temperature for the
food being stored.
Storing kimchi at the Fermentation setting may
cause it to spoil.
Some types of kimchi may freeze if stored at the
High setting. Check on kimchi often when using
the High setting.
Storing other food along with kimchi in a storage
container may result in the other food freezing.
• Using the Different Containers
For best results when using the Refrigerator
setting, store containers which are similar in
size, smaller containers, or bottles.
- Storing kimchi in the provided kimchi
container in the designated position makes
the most delicious kimchi.
- Do not store kimchi in glass bottles. The kimchi
will expand when frozen and the bottle may
break, causing a risk of injury.
- Do not place containers near the air outlet in
the refrigerator. The food may freeze.
• Fermenting Kimchi
Avoid opening the compartment door while
kimchi is fermenting.
Allowing the warmer outside air in during
fermentation can affect the taste of the kimchi.
• Getting Rid of Food Odors
Cover open food containers with plastic wrap
before storing to prevent transfer of odors
inside the refrigerator.
• After installation, allow the refrigerator to
cool completely before storing food.
Food may spoil and cause odors to linger if it is
stored before the refrigerator has been allowed
to reach the set temperature.
Top Compartment
Depending on need, set the compartment
temperature for storing kimchi, or refrigerating or
freezing food.
Removing Kimchi Containers from
the Top Compartment
CAUTION
• Take care when moving the kimchi containers. If
they are very full, they can be heavy.
1 Pull the flip-up cover forward to release it
then slide it in under the shelf above.
2 Use the handles to pull the kimchi container
forward and remove it.
22 OPERATION
Removing/Assembling the Pantry
Drawer
Empty the drawer before removing or assembling
it.
1 To remove the drawer, pull out the drawer
until it stops, lift the front up, and pull straight
out.
2 To assemble the drawer, align it with the
grooves at either side and slide it in.
Middle and Bottom
Compartments
The Middle and Bottom compartments provide
storage space with a variable temperature control
that can be adjusted to keep the compartment
either colder or warmer than the refrigerator.
Use them to store produce, meat/fish and rice/
grain.
• The Middle and Bottom compartments feature
covers to lock in cold air.
• The covers stabilize the temperature and help
maintain the humidity level inside the drawers.
Using Middle and Bottom
Compartments
1 Open the compartment and gently slide the
cover back. Lift the kimchi containers by the
handle to remove them.
2 Closing the compartment automatically closes
the cover.
Flip-up Cover
Detaching/Assembling Shelves
1 To detach, slide the shelf to one side and pull
it forward.
2 Lift the rear of the shelf slightly and pull it out.
3 To remove the shelf above the pantry drawer,
remove the pantry drawer first. Lift the front
of the shelf with both hands and slide the
shelf out.
4 To assemble, slide the shelf into the guides
until it stops.
23SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
† This feature is only available on some models.
• Push Messages
†
- If the door remains open for more than ten
minutes, you will receive a push message.
• Smart Diagnosis
TM
- This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
• Settings
- Allows you to set various options on the
refrigerator and in the application.
NOTE
• In the following cases, you must update the
network information for each appliance in the
LG ThinQ application under Device Cards
~
Settings
~ Change Network.
- wireless router is changed
- wireless router password is changed
- Internet service provider is changed
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing LG ThinQ Application and
Connecting an LG Appliance
Scan the QR code attached to the product using
the camera or a QR code reader application on
your smartphone.
NOTE
• To verify the Wi-Fi connection, check that the Wi-
Fi indicator on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the distance between the appliance and the
wireless router is too far, the signal becomes
weak. It may take a long time to connect or fail
to install the application.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
24 SMART FUNCTIONS
NOTE
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended), and
connect the product again.
• To disable the Wi-Fi function, press and hold the
Wi-Fi button for 3 seconds. The Wi-Fi indicator
will be turned off.
• To reconnect the appliance or add another user,
press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG ThinQ
application and follow the instructions in the
application to connect the appliance.
Radio Equipment Specifications
† This feature is only available on some models.
FCC Statement
The following notice covers the transmitter
module contained in this product.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
Any changes or modifications in construction of
this device which are not expressly approved by
the party responsible for compliance could void
the user’s authority to operate the equipment.
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
located or operating in conjunction with any other
antenna or transmitter.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
Industry Canada Statement
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the
following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
Type
Operating
Frequency
Range
Output
Power (Max.)
Wireless LAN
2400 MHz -
2472 MHz
< 1 W
Bluetooth
†
2400 MHz -
2483.5 MHz
25SMART FUNCTIONS
ENGLISH
IC Radiation Exposure Statement
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to open[email protected].
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Grid Function
When the refrigerator operates in Smart Grid
mode, the Smart Refrigerator function can control
energy usage or delay the operation of some
functions to save energy during peak usage
periods.
• You can override the Smart Grid function any
time (using the Smart Grid button or
application).
Smart Grid Application Features
• Smart Saving_Demand Response
- You can lower energy usage based on Demand
Response (DR) signals from the utility
company. If the refrigerator is operating in
Smart Saving mode according to the DR signal,
you can see a pop up.
• Seasonal Energy Savings
- Lower energy usage based on time period.
Using the Smart Grid Function
This feature responds to notification events from
your utility company to run high energy
consuming tasks during off-peak periods when
demand is lower. These notification events are
known as Demand Response signals.
If the refrigerator receives a Demand Response
signal from the utility company, the refrigerator
will turn on the Grid LED on the refrigerator
display and control its power consumption
according to the signal. The refrigerator will
respond to the signals received from the utility
company as long as product performance is
maintained.
If the refrigerator receives a Demand Response
signal, the refrigerator will operate in Delay
Appliance Load (DAL) or Temporary Appliance
Load Reduction (TALR) mode.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by
providing a moderate load reduction for the
duration of the delay period.
This mode controls functions that consume a lot of
energy such as adjusting the cooling system,
running the defrost cycle, and making ice.
• When the refrigerator operates in DAL mode,
the Grid LED is illuminated on the refrigerator
display.
• DAL mode is automatically deactivated after the
period stipulated by the DAL signal (max. 4
hours) or when you override the Smart Grid
function.
Temporary Appliance Load Reduction
(TALR)
The refrigerator responds to a TALR signal by
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces
energy consumption by stopping the compressor
and controlling the functions that consume a lot of
energy such as the defrost cycle and fan.
• When the refrigerator operates in TALR mode,
the Grid LED is illuminated on the refrigerator
display.
• TALR mode is automatically deactivated after the
received duration (max. 10 minutes), or when
you override the Smart Grid function. The mode
is immediately deactivated and the refrigerator
26 SMART FUNCTIONS
returns to its normal state when the door is
opened or closed, or the dispenser is used.
Override Smart Grid Mode
To ignore the Demand Response signal from the
utility company and override the Smart Grid
function, push the Smart Grid button while the
refrigerator is in Smart Grid mode.
When you override the Smart Grid function, the
refrigerator ignores the Demand Response signal
and is no longer controlled by the utility company
until the next Demand Response signal is sent. You
can also override the Smart Grid function using the
smart phone app.
LG Open API
You can manage Smart Grid features for the LG
Smart Refrigerator.
Please check the detailed specifications on the
notice page on us.smartthinq.com.
API List
•Demand Response
- Send demand response signal
• Power Saving
- Set saving mode
- Get schedule of DR/Delay Defrost
• Energy Monitoring
- Get door open event
- Get energy consumption
• Delay Defrost Capability
- Insert a delay defrost schedule event
- Update a delay defrost schedule event
- Delete a delay defrost schedule event
- Get the delay defrost schedule
Smart Diagnosis
TM
Feature
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
1 Open the top compartment of the
refrigerator.
2 Hold the mouthpiece of your phone in front of
the speaker that is located on the right hinge
of the refrigerator door.
3 Press and hold the Bottom button for three
seconds while continuing to hold your phone
to the speaker.
4 After you hear three beeps, release the
Bottom button.
5 Keep the phone in place until the tone
transmission has finished. After the tones
have stopped, the diagnosis will be displayed
in the application.
27SMART FUNCTIONS
ENGLISH
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
28 MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom surface of
the refrigerator when opening and closing the
doors.
General Cleaning Tips
• All compartments defrost automatically;
however, clean all sections once a month to
prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean microfiber cloth and
rub in the direction of the grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
For products with a standard stainless steel
exterior, use a damp microfiber cloth and rub in
the direction of the grain. Dry with a paper towel
to avoid streaks. For stubborn stains and
fingerprints, use a few drops of liquid dish soap in
water, and rinse with hot water before drying. Do
not use abrasive or harsh cleaners.
To clean products with a mirrored glass door, use
the microfiber cloth that came with the product. To
remove stains more easily, spray the cloth with a
glass cleaner and wipe the surface.
Containers and Bins
• Containers and bins can easily become dirty
from spilled food. Remove them occasionally
and rinse them out to avoid odors.
• Shelves can become dirty from spilled food.
Remove them occasionally and clean with a
damp cloth. To remove the shelf, lift it at the
back and pull it forward.
Do not remove the shelves for any purpose
other than cleaning.
• Before cleaning the container lids, remove the
rubber packing from inside the lid. Remember to
replace the rubber packing once the lids are
clean.
Do not clean the containers and lids in water
hotter than 122°F (50°C).
Gently clean the containers with a soft sponge to
avoid scratching the surface.
Cleaning Kimchi Containers
• Kimchi containers may emit a plastic odor when
you first use them, so clean them using a soft
sponge and neutral detergent.
• When used for a long period of time, the distinct
color and odor of kimchi can permeate the
container.
• Before cleaning the container lids, remove the
rubber packing from inside the lid. Remember to
replace the rubber packing once the lids are
clean.
• Do not clean the containers and lids in water
hotter than 122°F (50°C).
• Gently clean the containers with a soft sponge to
avoid scratching the surface.
• To remove lingering odor from kimchi
containers, place some finely chopped leafy
green vegetables in the container, close the lid
and leave for 24 hours at room temperature.
After 24 hours, open the lid and add about 1
gallon of rinse water from cleaning rice to the
container and leave it open at room temperature
for 30 minutes. After 30 minutes, rinse out the
container and allow it to air dry.
CAUTION
• Do not wash the lid of the kimchi container in the
dishwasher. Hand-wash only.
29MAINTENANCE
ENGLISH
Inside Walls
• Allow the freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
quart of water (26 g soda to 1 liter water.) Be sure
the baking soda is completely dissolved so it does
not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.
Air Filter
Reusing the Fresh Air Filter
You can remove the odors absorbed by the Fresh
Air Filter and reuse it.
1 Pull out the shelf in the top compartment.
2 Press on the hook inside the top
compartment and remove the Fresh Air Filter.
3 Dry it using a hair dryer or by exposing it to
sunlight. The filter is reusable.
NOTE
• To increase deodorizing performance, a natural
palm wood material is attached to the filter. If
residue falls off, it will not harm you and can be
wiped off easily with a towel or cloth.
• Reinstall the shelf when you are done.
30 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
For detailed information or videos, visit www.lg.com
for the troubleshooting page.
Cooling
Problem Possible Cause & Solution
Refrigerator is not
cooling or has no
power.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs
too much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F (43 °C).
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.
Interior moisture
buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• Firmly push the doors shut.
31TROUBLESHOOTING
ENGLISH
Interior moisture
buildup.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.
Food is freezing in
the refrigerator
compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the
refrigerator compartment. The refrigerator should not be operated in temperature below
55 °F (13 °C).
Refrigerator or
Freezer section is too
cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a high water content has frozen inside of the food
package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals
form on frozen food
(outside of package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Refrigerator or
Freezer section is too
warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates through air vents in the wall dividing the
two sections.
• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Problem Possible Cause & Solution
32 TROUBLESHOOTING
Parts & Features
Refrigerator or
Freezer section is too
warm.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
Problem Possible Cause & Solution
Doors will not close
correctly or pop
open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
The doors were removed during product installation and not properly replaced.
• Remove and replace the doors according to the Removing/Assembling Doors and Drawers
section.
Refrigerator is not leveled properly.
• See Leveling in the Installation section to level refrigerator.
Doors are difficult to
open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to
equalize, then see if it opens more easily.
Refrigerator wobbles
or seems unstable
Leveling legs are not adjusted properly.
• Refer to the Leveling section.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.
Refrigerator has an
unusual odor.
The Air Filter may need to be set or replaced.
• Set the Fresh Air Filter setting. If the odor does not go away within 24 hours, the filter may
need to be replaced. See the Reusing the Fresh Air Filter section for replacement
instructions.
Problem Possible Cause & Solution
33TROUBLESHOOTING
ENGLISH
Noises
The interior of the
refrigerator is
covered with dust or
soot.
The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
chimney or candle.
Problem Possible Cause & Solution
Clicking The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling
on and off.
• Normal Operation
Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of
the unit, or items stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling section.
Refrigerator with linear compressor was jarred while running.
• Normal Operation
Whooshing Evaporator fan motor is circulating air through the refrigerator compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling Refrigerant flowing through the cooling system.
• Normal Operation
Popping Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
Sizzling Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall
or cabinet.
Dripping Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed to run more efficiently to keep your food items at the
desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high-
pitched sound.
• Normal Operation
Problem Possible Cause & Solution
34 TROUBLESHOOTING
Wi-Fi
Problem Possible Cause & Solution
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
35LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only
when purchased lawfully and used within the United States including U.S. Territories.
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from the
date of original retail
purchase, or from the
date of delivery as per
applicable law
Five (5) years from the
date of original retail
purchase, or from the
date of delivery as per
applicable law
Five (5) years from the
date of original retail
purchase, or from the
date of delivery as per
applicable law
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase, or from the
date of delivery as per
applicable law (You will
be charged for labor.)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
36 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or
contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
37LIMITED WARRANTY
ENGLISH
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer
. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
38 LIMITED WARRANTY
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected]
, with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support and clicking on “How do I find my model number?”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
39LIMITED WARRANTY
ENGLISH
Canada
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. FOR FURTHER CLARITY, THIS ARBITRATION PROVISION
IS NOT APPLICABLE TO CONSUMERS RESIDING IN ONTARIO AND QUÉBEC. IN ARBITRATION, CLASS
ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole
discretion of LGECI.
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
DISCLAIMER:
IF YOU ARE A CONSUMER SUBJECT TO QUÉBEC AND ONTARIO’S CONSUMER PROTECTION ACT, THE
EXCLUSION OF WARRANTIES CONTAINED IN THIS SECTION DO NOT EXCLUDE OR LIMIT THE RIGHTS AND
REMEDIES THAT YOU MAY HAVE UNDER SUCH ACT, INCLUDING THE RIGHT TO MAKE A CLAIM UNDER ANY
OF THE STATUTORY WARRANTIES PROVIDED THEREUNDER.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE, UNLESS SUCH
LIMITATION IS PROHIBITED BY THE LAWS OF THE PROVINCE IN WHICH YOU RESIDE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, OR IF OTHERWISE PROHIBITED BY THE LAW OF THE PROVINCE IN
WHICH YOU RESIDE, LGECI DOES NOT MAKE ANY OTHER WARRANTIES OR CONDITIONS RESPECTING
THE PRODUCT, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS RESPECTING
THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND
NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO
CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION
WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS
LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE
MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST
REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
Linear / Inverter
Compressor
One (1) year from the
date of original retail
purchase
One (1) year from the
date of original retail
purchase
Seven (7) years from the
date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts only (Consumer will
be charged for labor)
Part only (Consumer will
be charged for labor)
40 LIMITED WARRANTY
ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR
OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU
FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
41LIMITED WARRANTY
ENGLISH
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623
(8 am - 9 pm EST, 365 days) and select the appropriate option from the menu, or visit
our website at http://www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW (INCLUDING WITH RESPECT TO QUÉBEC AND ONTARIO
CONSUMERS), ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW
(INCLUDING WITH RESPECT TO QUÉBEC AND ONTARIO CONSUMERS), YOU AND LG BOTH IRREVOCABLY
AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG. This does not apply to consumers in Ontario and Québec. In
accordance with provincial legislation, the consumer and LG may agree to resolve the dispute using any
procedure available, including commencing the action before the competent courts of those provinces.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. For consumers in Ontario and Québec, the
applicable arbitration legislation only applies if consumers agree to submit the dispute to arbitration.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are
42 LIMITED WARRANTY
for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration
provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the
terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. The arbitration provision requires you and LG to resolve disputes by binding arbitration instead
of court, unless the laws of your province or territory do not permit that, or, in other jurisdictions, if you
choose to opt out. The arbitration provision does not apply to consumers in Ontario and Québec.
For individuals that fall within the binding arbitration provisions, you may opt out of this dispute resolution
procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration
proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the
first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with
the subject line: “Arbitration Opt Out;” or (ii) calling 1- 800-980-2973. You must include in the opt out e-mail
or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c)
the product model name or model number; and (d) the serial number (the serial number can be found (i)
on the product; or (ii) online by accessing https://www.lg.com/ca_en/findmodel_serial/
).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
43LIMITED WARRANTY
ENGLISH
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
Centro de Información al Cliente LG
¡Registre su producto en línea!
www.lg.com
Para consultas o comentarios, visite
www.lg.com o llame por teléfono:
1-800-243-0000
EE.UU.
1-888-542-2623
CANADÁ
Centre de Service à la Clientèle de LG
Enregistrez votre produit en ligne!
Pour des questions ou des commentaires,
visitez www.lg.com/ca_fr ou appelez :
1-800-243-0000
ÉTATS-UNIS
1-888-542-2623
CANADA
www.lg.com/ca_fr
