ENGLISH FRANÇAIS ESPAÑOL
www.lg.com
Copyright © 2017 - 2018 LG Electronics Inc. All Rights Reserved.
Read this owner’s manual thoroughly before operating the appliance
and keep it handy for reference at all times.
OWNER'S MANUAL
REFRIGERATOR
MFL69721103
Rev.02_030718
LKIM08121V
GKIM08121V
2 TABLE OF CONTENTS
3 PRODUCT FEATURES
4 SAFETY INSTRUCTIONS
4 IMPORTANT SAFETY INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
9 PRODUCT OVERVIEW
9 Exterior & Interior
10 Kimchi Containers
11 INSTALLATION
11 Installation Overview
12 Unpacking the Refrigerator
12 Choosing the Proper Location
13 Turning on the Power
14 OPERATION
14 Before Use
15 Control Panel
22 Food Storage Guide
25 SMART FUNCTIONS
25 LG SmartThinQ Application
25 Smart Diagnosis™ Function
27 MAINTENANCE
27 Cleaning
29 TROUBLESHOOTING
29 FAQs
30 Before Calling for Service
35 LIMITED WARRANTY
TABLE OF CONTENTS
3PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
Depending on the model, some of the following functions may not be available.
STORES A VARIETY OF FOOD
This new model can be used not only to store and ferment kimchi, it can be used as a refrigerator, greatly
expanding its usability.
STORES FOOD AND FERMENTS KIMCHI AT THE SAME TIME
The operating modes for the left and right compartments can be set independently. Set one to store and the
other to ferment.
HIGH-QUALITY AIR-TIGHT KIMCHI CONTAINERS
The kimchi containers are easy to use and airtight, to keep kimchi tasting fresh.
(The shape of the kimchi containers may vary by model.)
POWERFUL DEODORIZING FUNCTION
There are deodorizers in the left and right compartments to eliminate odors before they spread.
THE CONTAINER LIDS ARE EASY TO OPEN AND CLOSE.
The lids are designed with dampers to open and close softly.
EASY INSTALLATION
The appliance can be installed in any location that maintains a temperature between 55 °F(13 °C) and
110 °F (43 °C).
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, re, death, electric shock, scalding or injury to
persons when using this product, follow basic precautions, including the following:
California Safe Drinking Water and Toxic Enforcement Act
•
This product contains chemicals known to the State of California to cause cancer and birth defects or other
reproductive harm. Wash hands after handling.
INSTALLATION
•
To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the
use of long-sleeved gloves and safety glasses.
•
Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
•
Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115 V, 60
Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong
wall outlet.
•
Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
•
The appliance must be positioned for easy access to a power source.
•
When moving the refrigerator, be careful not to roll over or damage the power cord.
•
Contact an authorized service center when installing or relocating the refrigerator.
•
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
•
Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
5SAFETY INSTRUCTIONS
ENGLISH
•
Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.
•
Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
•
Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
•
This appliance is intended to be used in household and similar applications such as
- Staff kitchen areas in shops, ofces and other working environments;
- Farm houses and by clients in hotels, motels and other residential type environments;
- Bed and breakfast type environments;
- Catering and similar non-retail applications.
•
This product is not to be used for special purposes such as the storage of medicine or test materials or for
use on ships, etc.
•
DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
•
Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
•
Children should be supervised to ensure that they do not play with the refrigerator.
•
Keep ngers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be
careful closing doors when children are nearby.
•
Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so
may cause frostbite.
•
Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
•
If the refrigerator is tted with light bulbs that require replacing, unplug the refrigerator or turn off the power
before doing so.
•
Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
•
Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector
end. Immediately have all power cords that have become frayed or otherwise damaged repaired or replaced
by qualied service personnel.
•
Do not operate the refrigerator or touch the power cord with wet hands.
•
Do not modify or extend the power cord.
•
Do not use an uncertied power outlet. Do not plug appliance into a damaged wall outlet.
•
Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result
in personal injury or electric shock.
•
In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
•
Disconnect the power cord immediately and contact an authorized service center if there is a strange noise,
odor, or smoke coming from the appliance.
•
Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
•
Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by the
manufacturer.
•
Do not put animals inside the appliance.
•
Do not place heavy or fragile objects, liquid lled containers, combustible substances, or ammable objects
(such as candles and lamps) on the appliance.
•
Keep or dispose of the packing materials out of reach of children. Plastic packing materials pose a risk of
suffocation.
•
If connected to a circuit protected by fuses, use time delay fuse.
6 SAFETY INSTRUCTIONS
MAINTENANCE
•
Do not use a hair dryer to dry the inside of the refrigerator.
•
Do not light a candle to remove odors in the refrigerator.
•
In the event of a refrigerant leak, move ammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
•
Keep ammable materials and vapors, such as gasoline, away from the refrigerator.
•
Unplug the power plug before cleaning or repairing the refrigerator.
•
Unplug the power plug immediately in the event of a blackout or thunderstorm.
•
Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
•
Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
•
Do not store, disassemble or repair the appliance yourself or allow unqualied personnel to do so.
DISPOSAL
•
Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
•
If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualied servicer.
If you release the refrigerant, you may be ned or imprisoned in accordance with the relevant environmental
law.
WARNING
•
Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
•
Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
•
Do not damage the refrigerant circuit.
•
Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of
the type recommended by the manufacturer.
•
The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. When
disposing, please consult with service agent or a similarly qualied person.
This appliance contains a small amount of isobutane refrigerant (R600a), a natural gas with high
environmental compatibility, but which is also combustible. When transporting and installing the
appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged.
Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any
naked flames or potential sources of ignition and air the room in which the appliance is standing for
several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs,
the size of the room in which the appliance may be sited depends on the amount of refrigerant used.
The room must be 10.8 square feet (1 square meter) in size for every 8g of R600a refrigerant inside
the appliance. The amount of refrigerant in your particular appliance is shown on the identification plate
inside the appliance. Never start up an appliance showing any signs of damage. If in doubt, consult
your dealer.
7SAFETY INSTRUCTIONS
ENGLISH
GROUNDING INSTRUCTIONS
•
Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with
a qualied electrician or service person if you are in doubt whether the appliance is properly grounded. Do
not modify the plug provided with the appliance; if it will not t the outlet, have a proper outlet installed by a
qualied electrician.
•
Have a certied electrician check the wall outlet and wiring for proper grounding.
•
Never unplug the appliance by pulling on the power cord. Always grip the plug rmly and pull straight out
from the outlet. Failure to do so may damage the power cord, resulting in a risk of re and electric shock.
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage
to the product or property when using this product, follow basic precautions,
including the following:
INSTALLATION
•
Do not install the refrigerator where there may be a danger of the unit falling.
•
The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
•
Do not use aerosols near the refrigerator.
•
This appliance is intended to be used only in domestic and similar applications.
•
Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked
or broken.
•
Do not overll the appliance with food. Doing so may cause personal injury or property damage.
MAINTENANCE
•
Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
•
Remove foreign objects (such as dust and water) from the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
•
Do not spray water directly on the inside or outside of the refrigerator.
•
Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
SAVE THESE INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model LKIM08121V
Description Refrigerator
Net weight 137 lb (62 kg)
Model GKIM08121V
Description Refrigerator
Net weight 137 lb (62 kg)
9PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are subject to
change by the manufacturer without prior notice for product improvement purposes.
Exterior & Interior
1
Left Compartments
2
Kimchi Container
Place food in the kimchi container and close
securely before storing.
3
Control Panel
Set controls using temperature or food type.
4
Right Compartments
5
Leveling Leg
Extend or retract the legs to level the appliance.
1
4
2
5
3
10 PRODUCT OVERVIEW
Model Kimchi Container Part NO Capacity
LKIM08121V
AKC67576723 : 8 EA 4 1/2 gal (16.9 L)
GKIM08121V
AKC67576724 : 8 EA 4 1/2 gal (16.9 L)
Kimchi Containers
11INSTALLATION
ENGLISH
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to another
location.
2
inches
2
inches
Unpacking the Refrigerator Choosing the Proper Location
2
inches
Leveling
INSTALLATION
12 INSTALLATION
Unpacking the Refrigerator
WARNING
•
Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.
•
The refrigerator is heavy. Protect the oor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator
when trying to move it, as oor damage could
occur.
•
Keep ammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to
do so can result in re, explosion, or death.
NOTE
•
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any
warning labels, the model and serial number label,
or the circuit diagram that is located behind the
refrigerator.
•
To remove any remaining tape or glue, rub the area
briskly with your thumb. Tape or glue residue can
also be easily removed by rubbing a small amount
of liquid dish soap over the adhesive with your
ngers. Wipe with warm water and dry.
•
Do not use sharp instruments, rubbing alcohol,
ammable uids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
•
Reinstall or adjust shelves as needed. Refrigerator
shelves are installed in the shipping position.
Reinstall shelves according to your individual
storage needs.
Choosing the Proper Location
Electricity
Use an individual, grounded outlet:115 Volts, 60 Hz,
AC, 15 Amps minimum.
WARNING
•
To reduce the risk of electric shock, do not install
the refrigerator in a wet or damp area.
•
Do not install in any outdoor or sheltered outdoor
location or direct sunlight.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor. If
required, adjust the leveling legs to compensate for
the unevenness of the floor. Leveling legs can be
turned easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to the right
to lower it.
NOTE
•
Installing on carpeting, soft tile surfaces, a platform
or weakly supported structure is not recommended.
Ambient Temperature
Install this appliance in an area where the temperature
is between 55 °F(13 °C) and 110 °F (43 °C).
If the temperature around the appliance is too low or
high, cooling ability may be adversely affected.
13INSTALLATION
ENGLISH
Turning on the Power
•
After installing, plug the refrigerator’s power cord
into a 3-prong grounded outlet and push the
refrigerator into the nal position.
CAUTION
•
Connect to a rated power outlet.
•
Have a certied electrician check the wall outlet
and wiring for proper grounding.
•
Do not damage or cut off the ground terminal of
the power plug.
14 OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
•
Do not scratch the refrigerator with a sharp object or use a detergent that contains
alcohol, a ammable liquid or an abrasive when removing any tape or adhesive from
the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish
detergent.
•
Do not peel off the model or serial number label or the technical information on the
rear surface of the refrigerator.
Open refrigerator door to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from
inside the refrigerator and open the refrigerator doors for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food in it. Check
the flow of cold air in the compartments to ensure proper cooling.
CAUTION
•
Putting food in the refrigerator before it has cooled could cause the food to spoil, or a
bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
OPERATION
15OPERATION
ENGLISH
Control Panel
Depending on the model, some of the following functions may not be available.
•
Before storing or fermenting kimchi, use this section to become more familiar with the parts and functions of
the control panel.
•
Before using the LG kimchi refrigerator, press and hold the Lock button for 3 seconds to unlock the display.
Control Panel Features
6 2 4 3 1 2 5 3 6
NOTE
•
Depending on the model, the appearance of the display and the Left/Right compartment doors may vary.
•
After 60 seconds of idle time, all lights on the display except the Lock icon (
) are turned off to save power.
This is normal operation. Press any button to wake the display and show current settings.
•
Before using functions, you must press and hold the Lock button for 3 seconds to unlock the display. Place
items for storage or fermenting in the left or right compartments.
1
The Lock function prevents children or
others from accidentally changing settings.
•
Before changing settings, press and hold Lock
for 3 seconds to unlock the display.
•
After changing settings, press and hold Lock
for 3 seconds to lock the display and prevent
accidental changes.
※
The Lock function locks all display functions
except for the Lock button. If a button is
pressed, the Lock icon will blink 3 times. The
Lock function is automatically turned on after
60 seconds if the control panel remains idle.
※
The display turns on automatically when the
refrigerator is plugged in.
2
Press to select a temperature for storing
kimchi. The left compartment also has a
Storage setting for long-term storage of kimchi.
Kimchi: M→H → L → Storage (left
compartment only)
•
Select the appropriate temperature for the type
and salinity of kimchi.
•
L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)
3
Press to set up either compartment for
refrigerating food.
Storage: Produce → Meat/Fish
•
Select the appropriate temperature for the type
of food being stored.
4
Press to set up the left compartment for
fermenting kimchi or for Fast Chill.
Ferment: Fer. → Fast Chill
•
After fermentation is complete (about 6 days),
Fer. Com. is displayed.
5
Press to set up the right compartment for
normal kimchi fermentation or for Kimchi+
fermentation.
Ferment: Fer. → Kimchi+
•
When set to Kimchi+, the bars light up as
the fermentation progresses.
16 OPERATION
6
The left and right compartments turn off and
on independently.
•
To turn off only one compartment, press and
hold the Lock button for 3 seconds, until the
Unlock (
) icon lights up. Then press and
hold the left or right Power button for 3 seconds
until the selected compartment turns off and
the Off icon turns on.
•
To turn the power back on, press and hold the
Lock button for 3 seconds until the Unlock
(
) icon turns on. Then briey press the
Power button.
CAUTION
Display Mode (For Store Use Only)
•
After 60 seconds of idle time, all lights on the
display except the Lock icon (
) are turned off
to save power. This is normal operation. Press
any button to wake the display and show current
settings.
17OPERATION
ENGLISH
Storing Kimchi
Once the appliance is connected to power, the display is activated. If desired, the product can be used to store
kimchi at the default settings without setting up additional refrigerator functions.
•
The display turns on automatically when the refrigerator is plugged in.
•
Turning on the refrigerator automatically turns on the left and right compartments.
2 1 3 2
1
Unlock the display.
•
Press and hold the Lock button for
approximately 3 seconds to unlock the display.
•
The display must be unlocked before settings
can be changed.
2
Press the Kimchi button for the desired
compartment.
•
Press the button repeatedly to cycle through
the settings for that compartment.
•
As the button is pressed, the settings
change in the order shown.
Kimchi: M→H → L → Storage (left
compartment only)
•
L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)
3
Lock the display.
•
Press and hold the Lock button for 3 seconds
to lock the display.
18 OPERATION
Fermenting Kimchi
Kimchi ferments more quickly at the Fermentation setting than at the Storage setting.
•
The display turns on automatically when the refrigerator is plugged in.
•
Turning on the refrigerator automatically turns on the left and right compartments.
2 1 3 2
1
Unlock the display.
•
Press and hold the Lock button for
approximately 3 seconds to unlock the display.
•
The display must be unlocked before settings
can be changed.
2
Press the Ferment button for the desired
compartment.
•
Press the button repeatedly to cycle through
the settings for that compartment.
•
As the button is pressed, the settings change
in the order shown.
Left: Fer. → Fast Chill
Right: Fer. → Kimchi+
NOTE
•
Once fermentation is complete, Fer. Com.
lights up. Fermentation time depends on the
season and the room temperature.
3
Lock the display.
•
Press and hold the Lock button for 3 seconds
to lock the display.
Canceling Fermentation
•
To cancel fermentation, unlock the display and
select a different setting for that compartment.
Storing Fermented Kimchi
•
When fermentation is complete, the Fer. Com.
(Fermentation Complete) text lights up and
Kimchi M appears in the temperature display.
•
Unlock the display to turn off the Fer. Com.
indicator and change settings.
19OPERATION
ENGLISH
1
Unlock the display.
•
Press and hold the Lock button for
approximately 3 seconds to unlock the display.
•
The display must be unlocked before settings
can be changed.
2
Press the Storage button for the desired
compartment.
•
Press the button repeatedly to cycle through
the settings for that compartment.
•
As the button is pressed, the settings change
in the order shown.
Storage: Produce → Meat/Fish
3
Lock the display.
•
Press and hold the Lock button for 3 seconds
to lock the display.
Using the Produce and Meat/Fish Settings
•
Produce setting: Designed to keep vegetables and fruit fresh for a long time.
•
Meat/Fish setting: Designed to keep meat and sh fresh.
•
The display turns on automatically when the refrigerator is plugged in.
•
Turning on the refrigerator automatically turns on the left and right compartments.
NOTE
•
If kimchi is stored at the Meat/Fish setting, it may freeze.
2 1 3 2
20 OPERATION
Using the Kimchi+ or Storage Setting
•
The display turns on automatically when the refrigerator is plugged in.
•
Turning on the refrigerator automatically turns on the left and right compartments.
Storage
•
This setting uses the Smart Cold Shock function to slow down fermentation and store kimchi at the lowest
temperature. This is ideal for kimchi which will be stored for a long period before being consumed.
Kimchi+
•
Use this setting to rapidly cool cabbage kimchi and encourage lactic acid fermentation to keep kimchi fresher
longer.
※
Use this setting only for freshly prepared cabbage kimchi. Less salty types of kimchi may freeze if stored at
this setting.
※
Using the setting twice may over-ferment the kimchi. Use it only once.
※
The light bars in the display indicate the fermentation process. The kimchi is ready to eat when all the bars
are lit (approximately 6 days).
2 1 3 2
1
Unlock the display.
•
Press and hold the Lock button for
approximately 3 seconds to unlock the display.
•
The display must be unlocked before settings
can be changed.
2
Press the Kimchi button on the left
compartment or the Ferment button on the
right compartment.
•
Press the button repeatedly to cycle through
the settings for that compartment.
•
As the button is pressed, the settings change
in the order shown.
Left (Kimchi): M → H → L → Storage
Right (Ferment): Fer. → Kimchi+
•
Select the appropriate temperature for the food
being stored.
•
Vegetables and fruit may freeze if stored at the
Storage setting.
•
L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)
3
Lock the display.
•
Press and hold the Lock button for 3 seconds
to lock the display.
21OPERATION
ENGLISH
Using the Fast Chill Setting
•
The display turns on automatically when the refrigerator is plugged in.
•
Turning on the refrigerator automatically turns on the left and right compartments.
Fast Chill
•
Use this setting to store commercially prepared kimchi. Kimchi purchased in a store has already been
fermented, so it is best to cool it as rapidly as possible.
NOTE
•
When using the Fast Chill function, be sure to separate purchased kimchi from kimchi already being stored.
•
Using this setting with kimchi that has already been cooled may freeze the kimchi.
2 1 3
1
Unlock the display.
•
Press and hold the Lock button for
approximately 3 seconds to unlock the display.
•
The display must be unlocked before settings
can be changed.
2
Press the Ferment button on the left
compartment.
•
Press the button repeatedly to cycle through
the settings for that compartment.
•
As the button is pressed, the settings change
in the order shown.
Ferment: Fer. → Fast Chill
3
Lock the display.
•
Press and hold the Lock button for 3 seconds
to lock the display.
Canceling Fast Chill
Once commercially prepared kimchi has been
chilled, Fast Chill can be canceled by unlocking
the display and changing the settings for the
compartment.
NOTE
•
Allow 48 hours before using the Fast Chill
setting again.
•
To prevent kimchi from freezing, the Fast Chill
setting cannot be reset within 48 hours of rst
being set.
22 OPERATION
Food Storage Guide
Food Storage Tips
Storing Vegetables and Fruit
•
The moisture left on vegetables after washing can
make them spoil faster. Wait to wash vegetables
until just before use.
•
Leafy greens like kale or lettuce have a limited
storage life. Wrap them in newspaper or in sealed
containers to help them stay fresh longer.
•
Do not store tropical fruits in the refrigerator.
•
Bananas or uncut pineapples are damaged by cold
temperatures.
Kimchi Storage Tips
Do not overfill the kimchi containers.
•
Allow space for the kimchi to expand as it ferments
or the contents may overow the container. Close
the container lids completely to prevent the kimchi
from fermenting too quickly or developing yeast
mold. Fill the container with kimchi up to the ll line
and make sure the lid is tightly closed before
storing. Cover the surface of the kimchi with plastic
wrap to extend the storage time.
Do not place kimchi directly into the refrigerator
compartment or store it in a plastic bag.
•
Use the kimchi container provided to store kimchi.
Kimchi placed directly into the refrigerator
compartment may freeze and taste off. Do not block
the air outlet inside the refrigerator with food. Doing
so could cause the food to freeze, affect product
performance, or result in electric shock or injury.
For best results, check on kimchi within 3 to 4
days of storing it.
•
If the kimchi has overowed from the container, it
may ferment too quickly and not store well.
Be sure to use enough salt when preparing kimchi
for longer storage.
•
The rate of fermentation is mostly determined by the
amount of salt in the kimchi. Small batches of mild
kimchi can be successfully stored for short periods,
but add more salt if storing large amounts for use
over an extended period.
Use care when placing kimchi containers in the
refrigerator.
•
Lift the container by the handles and avoid impacts
to the bottom of the container.
(The appearance of kimchi containers may vary by
model.)
Do not place foods that require different storage
conditions in the same compartment.
•
Select the appropriate settings for the food being
stored.
A Guide to Kimchi
The first step in fermenting kimchi is salt pickling.
•
The salt reacts with enzymes in the cabbage to
break down proteins and begin fermentation
immediately. This process continues even at cold
temperatures. Traditionally, kimchi was allowed to
ferment slowly during the cold winter weather.
The taste of kimchi also depends on the
seasonings used.
•
Typical seasonings include green onion, garlic,
ginger, salted sh, and chili powder. The
combination of spices chosen determines the
overall taste of the kimchi.
Fermentation Rates for Kimchi
•
Adding a lot of garlic, seafood, onions, chili powder,
cucumber or green onions makes kimchi ferment
more quickly. Adding salted oysters, salted shrimp
or persimmon sauce really speeds up fermentation.
On the other hand, adding leeks, mustard or
ginseng slows down fermentation.
Kimchi begins fermenting as soon as it is prepared.
•
Contact with air will make kimchi sour. If the kimchi
is not covered in sauce or has too little salt, a thin
skin of yeast will form on its surface. Keep air away
from the vegetables by covering them in sauce or
placing the kimchi in a plastic bag or covering it with
plastic wrap.
How Temperature Affects Kimchi
•
Temperature affects the fermentation rate of kimchi.
When preparing kimchi for long-term storage, keep
the temperature below 50°F (10°C).
Long-Term Storage of Kimchi
•
Like cheese, kimchi is a living organism and will
change over time. To keep kimchi fresh for long
periods, increase the salt content and store at a low
temperature, near 32°F (0°C). Press vegetables
down so they are covered with sauce and cover the
container with plastic wrap or a layer of cabbage
leaves to keep air out and keep kimchi fresh longer.
Choosing the Right Cabbage for Kimchi
•
There are many different kinds of cabbage available.
For kimchi, choose a medium sized cabbage which
is rounded rather than long and thin. The inner
leaves should be sweet and paler than the outer
leaves. Outer leaves should be thin and light green.
Selecting Radishes for Kimchi
•
There are many types of radish kimchi, and different
radishes are used for different types of kimchi.
•
For radish kimchi, use Korean radishes that have
pale green tops and well-spread leaves.
•
For chonggak (young radish) kimchi, use Seoul
radishes that have round, thick bottoms.
•
For kkakdugi (cubed radish kimchi), try to nd
radishes with white rather than green tops.
•
For dongchimi, use radishes with soft leaves and
white rather than green tops.
23OPERATION
ENGLISH
Proper Food Storage Techniques
Store kimchi in the kimchi container.
•
Fill the container with kimchi only up to the ll line
and make sure the lid is tightly closed before
storing.
•
If the lid is not closed properly, a thin lm of yeast
can form on the surface of the kimchi or the kimchi
may ferment too quickly. Cover the surface of the
kimchi with plastic wrap or a layer of cabbage
leaves before storing it to prevent yeast from
forming.
Store vegetables or fruit in the designated
container.
•
Some vegetables and fruits are damaged by cold
air.
•
Vegetables which are damp from being washed
tend to spoil more quickly. For best results, don’t
wash vegetables before storing them.
•
Do not refrigerate tropical fruits like bananas or
pineapples, which are damaged by cold
temperatures.
Allow hot food to cool to room temperature before
refrigerating it.
•
Placing hot food directly into the refrigerator can
raise the temperature of surrounding food items,
leading to spoilage and higher utility bills.
Long-Term Storage of Kimchi
•
Place newly prepared kimchi into the refrigerator
and select the Storage setting.
•
Depending on the type and saltiness of the kimchi,
select the Low, Medium, or High setting.
•
For best long-term storage, make sure the
vegetables are completely submerged in the sauce
and cover the kimchi with plastic wrap.
Storing Purchased Kimchi
•
If kimchi will be consumed within a short time, select
the Fast Chill setting. If kimchi will be stored for a
long time, select the Storage setting.
Before storing vegetable oils in the refrigerator,
read the storage instructions on the container.
•
Vegetable oil bottles can become messy with use.
•
Place oil bottles in disposable or left over plastic
containers to avoid having to clean refrigerator
shelves.
Select the appropriate temperature for the food
being stored.
•
Storing kimchi at the Fermentation setting may
cause it to spoil.
•
Some types of kimchi may freeze if stored at the
High setting. Check on kimchi often when using the
High setting.
•
Storing other food along with kimchi in a storage
container may result in the other food freezing.
Using the Different Containers
•
For best results when using the Refrigeration
setting, store containers which are similar in size,
smaller containers, or bottles.
※
Storing kimchi in the provided kimchi container in
the designated position makes the most delicious
kimchi.
※
Do not store kimchi in glass bottles. The kimchi will
expand when frozen and the bottle may break,
causing a risk of injury.
※
Do not place containers near the air outlet in the
refrigerator. The food may freeze.
Fermenting Kimchi
•
Avoid opening the compartment door while kimchi is
fermenting.
•
Allowing the warmer outside air in during
fermentation can affect the taste of the kimchi.
Getting Rid of Food Odors
•
Cover open food containers with plastic wrap before
storing to prevent transfer of odors inside the
refrigerator.
After installation, allow the refrigerator to cool
completely before storing food.
•
Food may spoil and cause odors to linger if it is
stored before the refrigerator has been allowed to
reach the set temperature.
NOTE
•
If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
•
If you are leaving the refrigerator turned off for an
extended period, remove all food and unplug the
power cord. Clean the interior, and leave the door
open to prevent fungi from growing in the
refrigerator.
•
Food packaging should be wiped down to prevent
adjacent foods from being contaminated.
CAUTION
•
Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
24 OPERATION
•
If the refrigerator is kept in a hot and humid place,
frequent opening of the door or storing a lot of
vegetables in the refrigerator may cause
condensation to form. Wipe off the condensation
with a clean cloth or a paper towel.
•
If the refrigerator door is opened or closed too often,
warm air may penetrate the refrigerator and raise its
temperature. This can increase the running costs of
the unit.
25SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG SmartThinQ Application
The LG SmartThinQ application allows you to
communicate with the appliance using a smartphone.
Installing the LG SmartThinQ
Application
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.
NOTE
•
If you choose the simple login to access the LG
SmartThinQ application, you must go through the
appliance registration process each time you
change your smartphone or reinstall the application.
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG Smart
ThinQ application.
Smart Diagnosis™ through the
Customer Information Center
•
For appliances with the or logo
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Hold the Lock button for three seconds.
•
If the display has been locked for over one
minute, you must deactivate the lock and then
reactivate it.
3
Press and hold the Ferment button for the right
compartment until the display screen turns off.
4
As soon as the display turns off, hold the
microphone on your phone next to the display
screen.
•
The microphone on the phone must face the
speaker opening on the refrigerator.
5
Keep the phone in place until the data
transmission has finished.
•
The transmission sounds last from 3 to 15
seconds.
6
After the data transfer is complete, the service
agent will explain the result of the Smart
Diagnosis™.
26 SMART FUNCTIONS
NOTE
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
•
The Smart Diagnosis™ function depends on the
local call quality.
•
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
LG SmartThinQ Smart Diagnosis™
•
For appliances with the or logo
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing issues
with the appliance without the assistance of the LG
Customer Information Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using your
smartphone.
27MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
WARNING
•
Use non-ammable cleaner. Failure to do so can
result in re, explosion, or death.
CAUTION
•
Do not use an abrasive cloth or sponge when
cleaning the interior and exterior of the
refrigerator.
•
Do not place your hand on the bottom surface of
the refrigerator when opening and closing the
doors.
General Cleaning Tips
•
Both compartments defrost automatically; however,
clean both sections once a month to prevent odors.
•
Wipe up spills immediately.
•
Unplug the refrigerator or disconnect power before
cleaning.
•
Remove all removable parts, such as shelves.
•
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
•
Hand wash, rinse and dry all surfaces thoroughly.
Interior
If frost buildup inside the refrigerator makes it difficult
to remove the kimchi containers, empty the affected
compartment and turn it off. Leaving the compartment
door open will speed up defrosting. After ice has
melted, wipe the interior of the compartment with a
dry cloth. Do not attempt to defrost the refrigerator
using other means or appliances. Doing so could
cause a fire.
Exterior
Waxing external painted metal surfaces helps provide
rust protection. Do not wax plastic parts. Wax painted
metal surfaces at least twice a year using appliance
wax (or auto paste wax). Apply wax with a clean, soft
cloth.
For products with black stainless steel exterior, spray
glass cleaner on a clean, microfiber cloth and rub in
direction of grain. Do not spray glass cleaner directly
at the display panel. Do not use harsh or abrasive
cleaners.
For products with a standard stainless steel exterior,
use a damp microfiber cloth and rub in the direction
of the grain. Dry with a paper towel to avoid streaks.
For stubborn stains and fingerprints, use a few drops
of liquid dish soap in water, and rinse with hot water
before drying. Do not use abrasive or harsh cleaners.
Inside Walls
•
Allow compartments to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
water (26 g soda to 1 liter water.) Be sure the baking
soda is completely dissolved so it does not scratch
the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use cleaning waxes,
concentrated detergents, bleaches, or cleaners
containing petroleum on plastic refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use glass cleaners, abrasive
cleansers, or flammable fluids. These can scratch or
damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and vents. Do
not remove the panel covering the condenser coil area.
28 MAINTENANCE
Maintaining Kimchi Containers
Containers and bins can easily become dirty from
spilled food. Remove them occasionally and rinse
them out to avoid odors.
Cleaning Kimchi Container Lids
Before cleaning the container lids, remove the rubber
packing from inside the lid. Remember to replace the
rubber packing once the lids are clean.
Do not clean the containers and lids in water hotter
than 122°F (50°C).
Gently clean the containers with a soft sponge to
avoid scratching the surface.
29TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
FAQs
Q: Why is my kimchi freezing?
A: Kimchi’s storage temperature is around 32°F (0C°). The exact freezing point of kimchi varies
depending on the type of kimchi, seasoning, and the amount of salt. If kimchi is freezing, change the
storage temperature.
• If the storage temperature is (H), change it to (M) or (L).
• If the storage temperature is (M), change it to (L).
• L=Low Cooling (cold)
M=Medium Cooling (colder)
H=High Cooling (coldest)
Q: Why is my kimchi fermenting too quickly?
A: Storing kimchi at the Fast Chill setting will speed up the fermentation process.
To avoid this, cancel the Fast Chill setting and select Storage.
If the storage temperature is too high, kimchi will turn sour quickly. To avoid this, change the storage
temperature. The storage temperature settings change in the order of (L) → (M) → (H). Kimchi may
ferment at different speeds depending on the type of kimchi, seasoning, and temperature at which it is
made. Cover kimchi containers with plastic wrap or tightly-fitting lids before storing them to keep
kimchi fresh longer.
Q: Why is my kimchi wilted or mushy?
A: Adding too little salt will result in kimchi that looks okay at first but wilts and turns mushy as it
ferments. Adding salty seafood can also cause kimchi to ferment more quickly and become mushy.
Q: Why is my kimchi turning dark?
A: If you store kimchi for a long time, contact with the air will cause it to oxidize and become dark.
Cover the inside of the kimchi container with plastic wrap to prevent kimchi from becoming dark.
Q: There is white mold on the surface of the Kimchi and the cabbage has dried out. What did I do
wrong?
A: If the lid of the kimchi container is not completely closed, the kimchi will come into contact with air,
resulting in white yeast forming on the surface of the kimchi or cabbage drying out. Cover containers
with plastic wrap before storing to prevent yeast from forming on kimchi.
Q: Is it normal for ice to form on the lid of the kimchi container?
A: When kimchi is stored at the best temperature for long-term storage, it is normal for some frost to form
on the lid of the container.
30 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator
compartments are
not cooling.
The refrigerator control is set
to OFF (some models).
Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is in the defrost
cycle.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
confirm the proper temperature has been restored
once the defrost cycle has completed.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently
relocated.
If the refrigerator was stored for a long period of time
or moved on its side, it is necessary for the refrigerator
to stand upright for 24 hours before connecting it to
power.
Cooling system
runs too much.
Refrigerator is replacing an
older model.
Modern refrigerators require more operating time but
use less energy due to more efficient technology.
Refrigerator was recently
plugged in or power
restored.
The refrigerator will take up to 24 hours to cool
completely.
The door is opened often or
a large amount of food / hot
food was added.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run longer in
order to cool the refrigerator back down. In order to
conserve energy, try to get everything you need out of
the refrigerator at once, keep food organized so it is
easy to find, and close the door as soon as the food is
removed. (Refer to the Food Storage Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all the
way, see the "Doors will not close correctly or pop
open" section.
Refrigerator is installed in a
hot location.
The compressor will run longer under warm
conditions. At normal room temperatures (70 °F)
expect your compressor to run about 40% to 80% of
the time. Under warmer conditions, expect it to run
even more often. The refrigerator should not be
operated above 110 °F.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to clean
the condenser cover and vents. Do not remove the
panel covering the condenser coil area.
31TROUBLESHOOTING
ENGLISH
Cooling
Problem Possible Cause Solutions
Interior moisture
buildup.
Doors are opened often or
for long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Doors are not closed
correctly.
See the "Doors will not close correctly or pop open"
section.
Weather is humid.
Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level
of humidity in the home will help to control the amount
of moisture that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm
that the proper temperature has been restored once
the defrost cycle has completed.
Food is not packaged
correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within
each compartment. Wipe all containers dry and store
food in sealed packaging to prevent condensation and
frost.
Food is freezing in
the refrigerator
compartment.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away from
air vents.
Refrigerator temperature
control is set incorrectly.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel section for more
information.
Refrigerator is installed in a
cold location.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated
in temperature below 55°F (13°C).
Refrigerator or
Freezer section is
too warm.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
The air vents are blocked.
Cold air circulates from the
freezer to the fresh food
section and back again
through air vents in the wall
dividing the two sections.
Locate air vents by using your hand to sense airflow
and move all packages that block vents and restrict
airflow. Rearrange items to allow air to flow throughout
the compartment.
32 TROUBLESHOOTING
Cooling
Problem Possible Cause Solutions
Refrigerator or
Freezer section is
too warm.
Doors are opened often or
for long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Unit is installed in a hot
location.
The refrigerator should not be operated in
temperatures above 110 °F.
A large amount of food or hot
food was added to the
compartment.
Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to
room temperature before putting it in the refrigerator
will reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not
set correctly.
If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm
the proper temperature has been restored once the
defrost cycle has completed.
Refrigerator is too
cold.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel for more
information.
Frost or ice
crystals form on
frozen food (inside
of sealed
package).
Condensation from food with
a high water content has
frozen inside of the food
package.
This is normal for food items with a high water
content.
Food has been left in the
freezer for a long period of
time.
Do not store food items with high water content in the
freezer for a long period of time.
Frost or ice
crystals form on
frozen food
(outside of
package).
Door is opened frequently or
for long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
33TROUBLESHOOTING
ENGLISH
Parts & Features
Problem Possible Cause Solutions
Doors will not
close correctly or
pop open.
Food packages are blocking
the door open.
Rearrange food containers to clear the door and door
shelves.
Refrigerator is not leveled
properly.
See Door Alignment in the installation instructions to
level refrigerator.
Door is difficult to
open.
The gaskets are dirty or
sticky.
Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute
to allow the air pressure to equalize, then see if it
opens more easily.
Refrigerator
wobbles or seems
unstable
Leveling legs are not
adjusted properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the leveling
legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
The interior of the
refrigerator is
covered with dust
or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney, or candle.
Make sure that the refrigerator is not located near a
fire source, such as a fireplace, chimney or candle.
34 TROUBLESHOOTING
Noises
Problem Possible Cause Solutions
Clicking
The defrost control will click when the
automatic defrost cycle begins and
ends. The thermostat control (or
refrigerator control on some models)
will also click when cycling on and off.
Normal Operation
Rattling
Rattling noises may come from the flow
of refrigerant, the water line on the back
of the unit, or items stored on top of or
around the refrigerator.
Normal Operation
Refrigerator is not resting solidly on the
floor.
Floor is weak or uneven or leveling legs
need to be adjusted. See the Leveling and
Door Alignment section.
Refrigerator with linear compressor
was jarred while running.
Normal Operation
Whooshing
Evaporator fan motor is circulating air
through the refrigerator compartment.
Normal Operation
Air is being forced over the condenser
by the condenser fan.
Normal Operation
Gurgling
Refrigerant flowing through the cooling
system.
Normal Operation
Popping
Contraction and expansion of the inside
walls due to changes in temperature.
Normal Operation
Sizzling
Water dripping on the defrost heater
during a defrost cycle.
Normal Operation
Vibrating
If the side or back of the refrigerator is
touching a cabinet or wall, some of the
normal vibrations may make an audible
sound.
To eliminate the noise, make sure that the
sides and back cannot vibrate against any
wall or cabinet.
Dripping
Water running into the drain pan during
the defrost cycle.
Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed to run
more efficiently to keep your food items
at the desired temperature. The high
efficiency compressor may cause your
new refrigerator to run longer than your
old one, but it is still more energy
efficient than previous models. While
the refrigerator is running, it is normal
to hear a pulsating or high-pitched
sound.
Normal Operation
35LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace
the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only
when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/
Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from
the date of original
retail purchase
Five (5) years from the date
of original retail purchase
Five (5) years from
the date of original
retail purchase
Linear / Inverter Compressor Only :
Parts Only for years 6-10 from the date
of original retail purchase (Consumer will
be charged for labor)
Parts and Labor
(internal/ functional
parts only)
Parts and Labor Parts and Labor
•
Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
•
Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
•
Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty
gives you specific legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
•
Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
•
Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service.
•
Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air.
•
Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s
manual.
•
Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of
God, or any other causes beyond the control of LG.
36 LIMITED WARRANTY
•
Damage or failure caused by unauthorized modication or alteration, or if used for other than the intended
purpose.
•
Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not authorized by LG. Improper installation or maintenance includes installation or
maintenance contrary to the Product owner’s manual.
•
Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
•
Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the nish of the Product, unless such damage is reported within one (1) week of delivery.
•
Damage or missing items to any display, open box, or discounted Product.
•
Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
•
Products with original serial numbers that have been removed, altered, or cannot be readily determined.
•
Increases in utility costs and additional utility expenses.
•
Any noises associated with normal operation.
•
Use of accessories (e.g., water lters, etc.), components, or consumable cleaning products that are not
authorized by LG.
•
Replacement of light bulbs, lters, or any consumable parts.
•
When Product is used for other than normal and proper household use (e.g. commercial or industrial use,
ofces, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s
manual.
•
Costs associated with removal and reinstallation of your Product for repairs.
•
Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this
limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com.
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or
controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.
37LIMITED WARRANTY
ENGLISH
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim.
More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and
will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the
time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section.
The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set
forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the
Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction.
All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the
arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by
the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be
determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal
judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
38 LIMITED WARRANTY
LIMITED WARRANTY
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option,
repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid
only to the original retail purchaser of the Product and applies only to a Product distributed, purchased and used
within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin
sixty (60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer, Connecting Tube
and Evaporator)
Linear / Inverter
Compressor
One (1) year from the
date of original retail
purchase
One (1) year from the
date of original retail
purchase
Seven (7) years from the
date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor
Parts only (Consumer will
be charged for labor)
Part only (Consumer will be
charged for labor)
•
Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
•
Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured,
all at the sole discretion of LGECI.
•
Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON
LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER
WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT
ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET
OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF
THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT,
PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST
PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to
province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with such provincial law without
affecting the remainder of this warranty’s terms.
39LIMITED WARRANTY
ENGLISH
THIS LIMITED WARRANTY DOES NOT COVER:
•
Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
•
Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service;
•
Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air;
•
Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product’s owner’s manual;
•
Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of
God, or any other causes beyond the control of LGECI or the manufacturer;
•
Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product.
Improper repair includes use of parts not authorized or specied by LGECI. Improper installation or
maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
•
Damage or failure caused by unauthorized modication or alteration of the Product, or if used for other than
the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due
to improper installation of the Product;
•
Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
•
Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial ofces or recreational facilities, or as otherwise
outlined in the Product’s owner’s manual;
•
Damage or failure caused by the use of any accessories, components or cleaning products, including, without
limitation, water lters, that are not approved/authorized by LGECI;
•
Replacement of the water lter cartridge due to water pressure that is outside the specied operating range or
due to excessive sediment in the water supply;
•
Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the nish of the Product, unless such damage results from defects in materials or workmanship
and is reported to LGECI within one (1) week of delivery of the Products;
•
Damage or missing items to any display, open box, refurbished or discounted Product;
•
Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
•
Products with original serial numbers that have been removed, altered or cannot be readily determined at the
discretion of LGECI;
•
Increases in utility costs and additional utility expenses in any way associated with the Product;
•
Any noises associated with normal operation of the Product;
•
Replacement of light bulbs, lters, fuses or any other consumable parts;
•
Replacement of any part that was not originally included with the Product;
•
Costs associated with removal and/or reinstallation of the Product for repairs; and
•
Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
•
Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km
radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is
located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to
bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or.
Visit our website at http://www.lg.com
40 LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR
RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or
controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in
good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s
receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the
procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any
amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and
LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a
jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case
if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted
by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute
involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing,
except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under
any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may
bring an individual action in small claims court, but that small claims court action may not be brought on a class
or representative basis except to the extent this prohibition is not permitted at law in your province or territory of
jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand
for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and
rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG
Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6.
This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to
the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
41LIMITED WARRANTY
ENGLISH
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in
which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise
provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG
will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for
an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a
court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is
frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a
hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at
the nearest, most mutually-convenient arbitration location available within the province or territory in which you
reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of
this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.
lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or
inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of
the courts of the province or territory of your residence for the resolution of the claim, action, dispute or
controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
42 MeMo
MEMO
