User Manual
VE012W
Model No.
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Tutorial Video
Content
01
At a Glance
12
How to Lock / Unlock
02
App Pairing
App Guide
02
Step 1: Register Your Account
03
Step 2: Pair Your Lock
08
18
Programming Guide 15
FAQ
Exterior Assembly Interior Assembly
At a Glance
01
Thumb Turn
Battery Cover
Keypad
Fingerprint
Keyhole
Multi-function
Button
02
Step 1: Register Your Account
2
Tap on “Sign Up”.
3
Scan the QR code to
download “KK Home” App.
1
Search and download “KK Home” in
or
Complete the register information and tap “Get Code”,
you will receive a Verification code in the mailbox you
entered to Create.
App Pairing
NOTE: If you’ve already downloaded the App,
ensure it’s updated to the latest version.
03
Step 2: Pair Your Lock
1
Bring your phone close to the lock, enable
Location and Bluetooth permissions, then
scan the QR code on the Battery Cover to
add it.
NOTE: If the lock is not listed, please check the
following:
Make sure App permissions for Location and
Bluetooth are both enabled for pairing.
Wake up the Keypad by pressing any button
and keep it on during pairing.
App Pairing
04
Step 2: Pair Your Lock
2
Start pairing.
Press and hold the RES
button for 5 seconds to
start setup.
App Pairing
VE012W
05
Step 2: Pair Your Lock
3
Set a new Master Code.
4
Pairing successful.
App Pairing
06
Step 2: Pair Your Lock
5
Choose your home Wi-Fi and enter the
password to connect.
6
Wi-Fi connection successful.
App Pairing
07
Step 2: Pair Your Lock
NOTE: If the Wi-Fi connection fails, please follow these tips:
Check if the Wi-Fi connection is stable.
Ensure the network is 2.4GHz. The lock only supports 2.4GHz.
Keep the router and lock within 65ft (20m). Avoid walls and keep away from interfer-
ence sources like microwaves.
Too many devices connected to Wi-Fi may affect the lock's connection.
Ensure the lock's firmware and App are up-to-date. If an update is available, please
upgrade promptly.
Call us at
+1(855)400-3853
(Monday-Friday 9:00am-5:00pm PST),
if you have any questions.
App Pairing
08
Lock Page Overview
App Guide
Tap the icon to lock or unlock the door.
Activities
View records of unlocks, locks, and alerts.
PIN Code
Create four types of passwords and manage
the list.
Fingerprint
Add and manage fingerprints.
Settings
Access basic lock information and adjust
settings.
09
App Guide
A total of 100 PIN Codes can be set and stored.
Password Types and Definitions:
Recurring
Permanent
Active during specific hours
on a weekly schedule.
Duration
Active for a predefined
duration.
One-Time
Multiple One-time Codes
can be generated at once
in the App and auto-deleted
after use.
Valid indefinitely.
PIN Code
10
Change Master Code
App Guide
11
NOTE:
Away Mode
App Guide
PIN Codes and Fingerprints unlocking will be disabled.
You can unlock your door with the App, Mechanical
Key, or Master Code.
Tap the icon to
enable Away Mode.
When you unlock using
the App or Master
Code, the Away Mode
will be disabled.
12
How to Unlock
1. Unlock from outside.
1
Rotate the thumb turn
User the Mechanical Key
4
2. Unlock from inside.
NOTE: It requires to pair the lock with KK Home first.
1
Tap once in KK Home App
NOTE: It requires to add your fingerprint first.
2
Use your Fingerprint
(Green light flashes)
3
Enter Master / PIN Code, press
13
How to Lock
1. Lock from outside.
Press and hold Any button on
the Keypad for more than 1
second
2. Lock from inside.
Rotate the thumb turn
1
Use the Mechanical Key
4
NOTE: It requires to pair the lock with KK Home first.
1
Tap once in KK Home App
NOTE: It requires to add your fingerprint first.
2
Use your Fingerprint
(Red light flashes)
3
14
NOTE: Auto Lock is disabled by default, it needs to be enabled manually. The lock doesn’t have a
built-in door sensor, if the Auto Lock is enabled, it will lock automatically whether your door is closed
or open.
30 seconds later
Auto Lock
Auto Lock
In Auto Lock mode, your smart lock will automatically lock the door after
30 seconds.
You can customize the Auto Lock delay to 10–180 seconds via KK
Home App.
15
Programming Guide
Change Master Code
Press twice, then enter the Default Master Code (12345678),
press once.
1
Important:
If you are not using KK Home App, you can program the lock directly by
following the Programming Guide.
The default Master Code is 12345678. Please set a new Master Code
before programming.
After pairing with the App, the Master or PIN Code programmed on the
lock will sync with KK Home App, allowing you to view code records
directly in the App.
Default Master Code
x2 x1
16
When green light flashes, press on the Keypad.
2
Then enter your New Master Code, and then press .
3
Enter your New Master Code again, and then press .
4
Congratulations! The programming is complete when the green indicator
light flashes. You can now use your New Master Code to configure the
following settings.
5
Programming Guide
1
New Master Code
x1
New Master Code
x1
17
Delete PIN Code
Press
3
Succeed
Green light flashes
Add PIN Code
New
PIN Code
Press
2
New PIN Code
Succeed
Green light flashes
Programming Guide
Unwanted PIN Code
Scan Fingerprint 8 times
(Each time succeed along with a short beep)
Succeed
Green light flashes
Add Fingerprint
Press
4
Master Code
Master Code
Master Code
FAQ
Why am I unable to check the latest
records in the App?
If the Wi-Fi connection is unavailable, records won't
update in real time. Please check your Wi-Fi network
to ensure it's functioning properly.
How to edit, delete, or create custom
codes remotely?
You can edit, delete, or add custom codes remotely
only when the Wi-Fi network is working properly.
How to add fingerprints?
Fingerprints must be added directly at the lock.
Ensure you are near the lock.
Can I add multiple locks to one
account?
Yes, it is able to add multiple locks in KK Home App.
Can I add a lock to two accounts?
No, you can't add locks to two accounts, but you can
share your access to the other account. Please do as
follows:
1. Open KK Home App and navigate to User.
2. Select Add user.
3. Choose the device you want to share.
4. Opt for sharing as Family (full permissions)
or Guest (limited permissions).
5. Share with a specific user via Email or an
invitation code (the user must be registered in
KK Home App).
Why I failed to lock / unlock in
KK Home App?
First, verify the door lock is installed correctly
and ensure the key and password can unlock
the door manually.
If they work but the App still can't lock /
unlock the door, check that the Wi-Fi
connection is stable and functioning.
Why can't the lock connect to
Wi-Fi after changing the
batteries?
To restore the Wi-Fi connection after chang-
ing the batteries, follow these steps:
1. Ensure the batteries are alkaline AA
batteries and the lock is powered on.
2. Verify if the Wi-Fi password has changed;
if so, reconfigure the Wi-Fi connection.
18
FAQ
3. Check the Wi-Fi network status for stability.
4. Reconfigure the Wi-Fi settings in the App's
Settings menu.
5. Unbind the device in the App and rebind it to
reconnect.
How to change the email address
in KK Home App?
We regret to inform you that KK Home App
currently does not support email address changes.
How to connect with Alexa?
To enable Alexa features, ensure the lock is
connected to Wi-Fi. Then, follow these steps:
1. Make sure your devices are connected properly.
2. Navigate to "My" → "The Third Party Voice
Services" → "Alexa" icon in KK Home App.
3. Select "Agree and link" to initiate the linking
process. Follow the prompts to link your account
and Skill in Alexa App.
4. Locate your device on the Alexa "Home" page
or under "Devices." Click on the settings icon in
the top right corner. In the settings, enable "Unlock
by App" and "Unlock by voice." Create your voice
code as prompted. Once configured, your device
is ready for Alexa control.
How to add Google Assistant
to KK Home App?
To enable Google Assistant features, ensure
the lock is connected to Wi-Fi. Then, follow
these steps:
1. Open KK Home App > My > Works with.
2. Click 'Google Assistant' > Click 'Agree and
link'.
(Note: You need to download 'Google Home'
App in advance and redirect to 'Google
Home' App for authorization)
3. Sign in your Google account. If not signed
in, create a Google account.
4. Discover KK Home devices in Google
Home App and add them to the correspond-
ing Home.
5. Back to KK Home App, view the link
status: linked with Google Assistant.
6. Control KK Home devices via Google
Assistant.
19
Need Help? Contact Us!
If you have any questions, please contact us at
[email protected] iveise.com
(Monday-Friday 9:00am-5:00pm PST)
+1(855)400-3853
If you have your order ID, videos or images of your problem
(if necessary) ready before contacting Customer Support,
we will solve your problem faster and better.
V1.0
