Electric Cooktop
User manual
NZ36FG5332RKAA
• Your cooktop's model number is located on the bottom or side of the cooktop.
To nd out if your model is ENERGY STAR Certied
go to www.energystar.gov/productnder
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Contents
Important safety instructions
Read and follow all instructions before using your cooktop
to prevent the risk of re, electric shock, personal injury, or
damage when using the cooktop. This guide does not cover
all possible conditions that may occur. Always contact your
service agent or the manufacturer about problems that you
do not understand.
WHAT YOU NEED TO KNOW ABOUT
SAFETY INSTRUCTIONS
Warnings and Important safety instructions in this manual do
not cover all possible conditions and situations that may occur.
It is your responsibility to use common sense, caution, and care
when installing, maintaining, and operating your cooktop.
Important safety symbols and precautions
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe
personal injury or death.
CAUTION
Hazards or unsafe practices that may result in minor personal
injury or property damage.
Contents
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Important safety instructions 2
What you need to know about safety instructions 2
For your safety 3
Surface cooking units 5
Electrical safety 6
Child safety 7
Ventilating hood 7
Glass/ceramic cooking surfaces 7
Critical installation warnings 8
Critical usage warning 9
Usage cautions 11
Critical cleaning warnings 12
California Proposition 65 Warning 12
Before you start 13
About surface cooking 13
Initial cleaning 14
Operations 15
How to set the appliance for surface cooking 15
Using the proper cookware 17
Choosing the proper cookware 17
Protecting the cooktop 18
Maintenance 18
Care and cleaning of the glass cooktop 18
Troubleshooting 20
Technical data 21
Warranty (U.S.A) 22
Warranty (CANADA) 23
Appendix 25
Model name & serial number 25
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Important safety instructions
CAUTION
To reduce the risk of re, explosion, electric shock, or personal
injury when using your cooktop, follow these basic safety
precautions.
Do NOT attempt.
Do NOT disassemble.
Do NOT touch.
Follow directions explicitly.
Unplug the power plug from the wall socket.
Make sure the machine is grounded to prevent electric
shock.
Call a Samsung service center for help.
Note
These warning signs are here to prevent injury to you and
others.
Please follow them explicitly.
After reading this section, keep it in a safe place for future
reference.
FOR YOUR SAFETY
When using electrical appliances, you should follow basic
safety precautions, including the following:
CAUTION
• Use this appliance only for its intended purpose as
described in this Owner’s Manual.
• Potentially hot surfaces include the cooktop, the cooktop
facing, and areas near the cooktop.
User servicing - Do not repair or replace any part of the
appliance unless specically recommended in this manual. All
other servicing should be referred to a qualied technician.
Always disconnect the power to the appliance before servicing
by removing the fuse or switching off the circuit breaker.
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Important safety instructions
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Important safety instructions
• Do not store items of interest to children in cabinets above
the cooktop surface. Children climbing on the cooktop to
reach items could be seriously injured.
• Do not leave children alone. Never leave children alone or
unattended in an area where this appliance is in use. They
should never be allowed to sit or stand on any part of the
appliance.
• Never use your appliance for warming or heating the room.
• Do not use water on grease res. Turn off the cooktop to
avoid spreading the ames. Smother the re or ames or use
a dry chemical, baking soda, or foam-type extinguisher.
• Storage in or on the appliance. Do not store ammable
materials near the surface units. Be sure all packing
materials are removed from the appliance before operating
it. Keep plastics, clothes, and paper away from parts of the
appliance that may become hot.
• Wear proper apparel. Never wear loose-tting or hanging
garments while using the appliance.
• Use only dry potholders. Placing moist or damp potholders
on hot surfaces may result in burns from steam. Do not let
the potholder touch hot heating elements. Do not use a towel
or other bulky cloth.
• Teach children not to play with the controls or any other part
of the cooktop.
• Be sure your appliance is properly installed and grounded by
a qualied technician.
• Avoid scratching or striking the cooktop. Doing so may lead
to glass breakage. Do not cook on a cooktop with broken
glass. Shock, re, or cuts may occur.
• For your safety, do not use high-pressure water cleaners or
steam jet cleaners to clean any part of the cooktop.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent, or similarly qualied persons
to avoid creating a hazard.
• The appliance is not intended for use by people (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of
the appliance by a person responsible for their safety.
• Do not lean on the cooktop as you may turn the control knobs
inadvertently.
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Important safety instructions
SURFACE COOKING UNITS
• Never leave surface units unattended at high heat settings.
Boilovers cause smoking and greasy spillovers that may
ignite.
• Protective Liners – Do not use aluminum foil to line surface
unit drip bowls or oven bottoms, except as suggested in the
manual. Improper installation of these liners may result in a
risk of electric shock or re.
• Do not lift the cooktop. Lifting the cooktop can damage the
cooktop and cause the cooktop to malfunction.
• Never use the glass cooktop surface as a cutting board.
• Use care when touching the cooktop. The glass surface of the
cooktop will retain heat after the controls have been turned
off.
• Use proper pan sizes. This appliance is equipped with surface
units of different size. Select pots and pans that have at
bottoms large enough to cover the surface area of the
heating element. Using undersized cookware will expose
a portion of the heating element to direct contact and may
result in the ignition of clothing. Matching the size of the pot
or pan to the burner will also improve efciency.
• Cookware Handles Should Be Turned Inward and Not
Extend Over Adjacent Surface Units – To reduce the risk of
burns, ignition of ammable materials, or spillage due to
unintentional contact with cookware, position cookware
handles so that they are turned inward and do not extend
over adjacent surface units.
• Glazed cookware. Only certain types of glass, glass/ceramic,
ceramic, earthenware, or other glazed cookware can be used
for rangetop service without breaking due to sudden changes
in temperature.
• Always turn the surface units off before removing cookware.
• Keep an eye on foods being fried at high or medium high heat
settings.
• To avoid oil spillover and re, use a minimum amount of oil
when shallow pan-frying and avoid cooking frozen foods that
have excessive amounts of ice.
• Do not operate the cooktop without cookware. If the cooktop
operates without cookware, the control knobs will become
hot.
• Do not move the container and bowl in a horizontal position
on cooktop surface.
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Important safety instructions
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Important safety instructions
• Be careful when placing spoons or other stirring utensils on
the glass cooktop surface when it is in use. They may become
hot and could cause burns.
• Cleaning. Read and follow all instructions and warnings on
the cleaning cream labels.
• Be sure you know which control knob operates each surface
unit. Make sure you have turned on the correct surface unit.
• When preparing aming foods under the hood, turn the fan
on.
• Do not store heavy items above the cooktop surface that
could fall and damage it.
• Do not Use Decorative Surface Element Covers – If an
element is accidentally turned on, the decorative cover
will become hot and possibly melt. Burns will occur if the
hot covers are touched. Damage may also be done to the
cooktop.
ELECTRICAL SAFETY
Use factory installed exible cord to connect to power supply
only, do not use power supply cord kit.
• The cooktop should be serviced only by qualied
service personnel. Repairs carried out by unqualied
individuals may cause injury or a serious malfunction.
If your appliance is in need of repair, contact Samsung
Customer Service. Failure to follow these instructions
may result in damage and void the warranty.
• Flush - mounted appliances may be operated only after
they have been installed in cabinets and workplaces
that conform to the relevant standards. This ensures
that the appliances are installed in compliance with the
appropriate safety standards.
• If your appliance malfunctions or if fractures, cracks, or
splits appear:
- switch off all cooking zones
- unplug the cooktop from the AC wall outlet
- contact your local Samsung service center.
WARNING
If the surface is cracked, turn off and unplug the appliance
to avoid the possibility of electrical shock. Do not use your
cooktop until the glass surface has been replaced.
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Important safety instructions
CHILD SAFETY
WARNING
• This appliance is not intended for use by young children
or inrm persons without the adequate supervision of a
responsible adult.
• Young children should be supervised to ensure that they do
not play with the appliance.
• The cooking zones will become hot when you cook. To keep
small children from being burned, always keep them away
from the appliance while you are cooking.
WARNING
Accessible parts may become hot during use. To avoid burns,
young children should be kept away.
VENTILATING HOOD
• Clean ventilating hoods frequently. Do not let grease
accumulate on the hood or lter.
• When aming foods under the hood, turn the fan on.
GLASS/CERAMIC COOKING SURFACES
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR
UNITS.
Surface units may be hot even though they are dark
in color. Areas near surface units may become hot
enough to cause burns. During and after use, do not
touch, or let clothing or other ammable materials
contact the surface units or areas near the units until
they have had sufcient time to cool. Among these
areas are the cook-top and the facing of the cooktop.
• Do not cook on a broken cooktop. If the cooktop
is broken, cleaning solutions and spillovers may
penetrate the broken cooktop and create a risk of
electric shock. If your cooktop breaks, contact an
authorized Samsung service center immediately.
Clean the cooktop with caution. If a wet sponge or cloth
is used to wipe spills on a hot cooking area, be careful to
avoid steam burns. Some cleaners can produce noxious
fumes if applied to a hot surface.
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Important safety instructions
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Important safety instructions
CRITICAL INSTALLATION WARNINGS
WARNING
• This appliance must be installed by a qualied technician or
service company.
- Failing to have a qualied technician install the cooktop
may result in electric shock, re, an explosion, problems
with the product, or injury.
• Unpack the cooktop, remove all packaging material and
examine the cooktop for any damage such as dents. If there
is any damage, do not operate the cooktop and notify your
dealer immediately.
• Plug the power cord into a properly grounded outlet with the
proper conguration. Your cooktop should be the only item
connected to this circuit.
• Keep all packaging materials out of the reach of children.
Children may use them for play and injure themselves.
• Install the cooktop on a sturdy, level cabinet that can support
its weight.
- Failing to do so may result in problems with the cooktop.
• This appliance must be properly grounded.
• Do not ground the appliance near a gas pipe, plastic water
pipe, or telephone line.
- This may result in electric shock, re, an explosion, or
problems with the product.
• Do not cut or remove the grounding prong from the power
cord under any circumstances.
• Connect the cooktop to a circuit that provides the correct
amperage.
• Do not install this appliance in a humid, oily or dusty location,
or in a location exposed to direct sunlight or water (rain
drops).
- This may result in electric shock or re.
• Do not use a damaged power cord or loose wall socket.
- This may result in electric shock or re.
• Do not pull or bend the power cord excessively.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a
heavy object on the power cord, or insert the power cord
between objects.
- This may result in electric shock or re.
If the power cord is damaged, contact your nearest Samsung
service center.
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Important safety instructions
CRITICAL USAGE WARNING
CAUTION
• If the appliance is ooded by any liquid, please contact your
nearest Samsung service center. Failing to do so may result
in electric shock or re.
• If the appliance produces a strange noise, a burning smell, or
smoke, unplug the power plug immediately and contact your
nearest Samsung service center.
- Failing to do so may result in electric shock or re.
• In the event of a gas leak (such as propane gas, LP gas, etc.),
ventilate the area immediately. Do not touch the power cord.
Do not touch the appliance.
- A spark may result in an explosion or re.
• Take care not to contact the cooktop surface with your body
while cooking or just after cooking.
- Failing to do so may result in burns.
• Always observe safety precautions when using your cooktop.
Never try to repair the cooktop on your own - there is
dangerous voltage inside. If the cooktop needs to be repaired,
contact an authorized Samsung service center near you.
• If you use the appliance when it is contaminated by foreign
substances such as food waste, it may result in a problem
with the appliance.
• Do not attempt to repair, disassemble, or modify the
appliance yourself.
- Since a high voltage current enters the product chassis, it
may result in electric shock or re.
- When a repair is needed, contact your nearest Samsung
service center.
• If any foreign substance such as water has entered the
appliance, contact your nearest Samsung service center.
- Failing to do so may result in electric shock or re.
• Do not touch the power cord with wet hands.
- This may result in electric shock.
• Do not turn the appliance off while an operation is in
progress.
- This may cause a spark and result in electric shock or re.
• Keep all packaging materials well out of the reach of
children, as packaging materials can be dangerous to
children.
- If a child places a plastic bag over his or her head, the child
can suffocate.
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Important safety instructions
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Important safety instructions
• Do not let children or any person with reduced physical,
sensory, or mental capabilities use this appliance
unsupervised.
• Keep pets away from the appliance because pets may step on
the controls of the appliance, causing a malfunction.
• Make sure that the appliance’s controls and cooking areas are
out of the reach of children.
- Failing to do so may result in electric shock, burns, or
injury.
• Do not use or place ammable sprays or objects near the
cooktop.
- Flammable items or sprays can cause res or an explosion.
• Do not insert ngers, foreign substances, or metal objects
such as pins or needles into inlets, outlets, or holes. If foreign
substances are inserted into any of these holes, contact your
product provider or nearest Samsung service center.
• Never use this appliance for purposes other than cooking.
- Using the appliance for any purpose other than cooking
may result in re.
• Never heat plastic or paper containers and do not use them
for cooking.
- Failing to do so may result in a re.
• Do not heat food wrapped in paper from magazines,
newspapers, etc.
- This may result in a re.
• Do not hold food in your bare hands during or immediately
after cooking.
- Use cooking gloves. The food may be very hot and you
could burn yourself.
- As the handle and cooktop surfaces may be hot enough to
cause burns after cooking, use cooking gloves to protect
your hands from burns.
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Important safety instructions
USAGE CAUTIONS
CAUTION
• If the surface is cracked, turn the appliance off.
- Failing to do so may result in electric shock.
• Dishes and containers can become hot. Handle with care.
• Hot foods and steam can cause burns. Carefully remove
container coverings, directing the steam away from your
hands and face.
• Remove lids from baby food jars before heating. After
heating baby food, stir well to distribute the heat evenly.
Always test the temperature by tasting before feeding the
baby. The glass jar or the surface of the food may appear to
be cooler than the interior, which can be hot enough to burn
an infant’s mouth.
• Take care as beverages or food may be very hot after heating.
- Especially when feeding a child, make sure that the food
or beverage has cooled sufciently.
• Take care when heating liquids such as water or other
beverages.
- Make sure to stir during or after cooking.
- Avoid using a slippery container with a narrow neck.
- Wait at least 30 seconds after heating before removing
the heated liquid.
- Failing to do so may result in an abrupt overow of the
contents and cause burns.
• Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
- This may result in electric shock, re, problems with the
product, or injury.
• Do not operate the appliance with wet hands.
- This may result in electric shock.
• Do not spray volatile substances such as insecticide onto the
surface of the appliance.
- As well as being harmful to humans, it may also result in
electric shock, re, or problems with the product.
• Do not put your face or body close to the appliance while
cooking.
- Take care that children do not come too close to the
appliance.
- Failing to do so may result in children burning themselves.
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Important safety instructions
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Important safety instructions
• Do not scratch the glass of the cooktop with a sharp object.
- This may result in the glass being damaged or broken.
• Do not store anything directly on top of the appliance when it
is in operation.
• Do not over-heat food.
- Overheating food may result in a re.
CRITICAL CLEANING WARNINGS
CAUTION
• Do not clean the appliance by spraying water directly on to it.
• Do not use benzene, thinner, or alcohol to clean the
appliance.
- This may result in discoloration, deformation, damage,
electric shock, or re.
• Take care not to hurt yourself when cleaning the appliance
(externally or internally).
- You may hurt yourself on the sharp edges of the
appliance.
• Do not clean the appliance with a steam cleaner.
- This may result in corrosion.
• Keep the cooktop surface clean. Food particles or spattered
oils stuck to the cooktop surface can cause paint damage and
reduce the efciency of the cooktop.
CALIFORNIA PROPOSITION 65 WARNING
WARNING
Cancer and Reproductive Harm - www.P65Warnings.ca.gov
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Before you start
Before you start
About surface cooking
CAUTION
BEFORE COOKING
• Do not use the glass cooktop surface as a cutting board.
• Do not place or store items that can melt or catch re on the glass cooktop, even when it
is not being used.
• Turn the surface units on only after placing cookware on them.
• Do not store heavy items above the cooktop surface. They could fall and damage it.
CAUTION
DURING COOKING
• Do not place aluminum foil or plastic items such as salt and pepper shakers, spoon
holders, or plastic wrappings on the cooktop when it is in use.
• Make sure the correct surface unit is turned on.
• Never cook directly on the glass. Always use cookware.
• Always place the pan in the center of the surface unit you are cooking on.
• Never leave surface units unattended while using a high heat setting. Boilovers cause
smoking and greasy spillovers that may catch on re.
• Turn the surface units off before removing cookware.
• Do not use plastic wrap to cover food. Plastic may melt onto the surface and be very
difcult to remove.
CAUTION
AFTER COOKING
• Do not touch the surface units until they have cooled down.
• The surface may be still be hot and burns may occur if you touch the glass surface before
it has cooled down sufciently.
• Immediately clean spills on the cooking area to prevent a tough cleaning chore later.
• If cabinet storage is located directly above the cooking surface, make sure that the
items in it are infrequently used and can be safely stored in an area subjected to heat.
Temperatures may be unsafe for items such as volatile liquids, cleaners, or aerosol sprays.
About the radiant surface elements
The temperature rises gradually and evenly. As the temperature rises, the radiant element
will glow red. To maintain the selected setting, the element will cycle on and off. The heating
element retains enough heat to provide a uniform and consistent heat during the off cycle.
For efcient cooking, turn off the element several minutes before cooking is complete. This
will allow residual heat to complete the cooking process.
NOTE
Radiant elements have a limiter that allows the element to cycle ON and OFF, even at the
HI setting. This helps to prevent damage to the ceramic cooktop. Cycling at the HI setting is
normal and can occur if the cookware is too small for the radiant element or if the cookware
bottom is not at.
CAUTION
If the cooktop is installed above an oven, do not use the cooktop while the oven’s Self-
cleaning function is on.
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Before you start
Before you start
Location of the surface elements and controls
01
02
03
04
07
06
05
01 Left Rear
(Warming Center, 100 W)
02 Center
(9”/12”, 3000 W)
03 Right Rear
(6”, 1200 W)
04 Left Front
(7”, 1500 W)
05 Right Front
(9”, 2500 W)
06 Control Knob
07 Hot Surface indicator
Knob operation
Off
Lo
Hi
Med
Press and turn the knob to a desired setting.
Hot surface indicator
• Comes on when the unit is turned on or hot to the touch.
• Stays on even after the unit is turned off.
• The hot surface indicator turns off only when the cooking zone has cooled down to
approximately 150 °F.
Cooking areas
• The cooking areas on your cooktop are identied by permanent circles on the glass
cooking surface. For the most efcient cooking, t the pan size to the element size.
• Pans should not extend more than ½˝ to 1˝ beyond the cooking area.
• When a control is turned on, you can see a glow through the glass cooking surface.
The element will cycle on and off to maintain the preset heat setting, even at high
settings.
• For more information on selecting proper types of cookware, refer to the section “Using
the proper cookware”.
Initial cleaning
Wipe the ceramic glass surface with a damp cloth and ceramic cooktop glass cleaner.
WARNING
Do not use caustic or abrasive cleaners. You can damage the surface.
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Operations
Operations
How to set the appliance for surface cooking
CAUTION
• The surface elements may be hot even when off and burns can occur. Do not touch the
surface elements until they have cooled down sufciently.
• At high or medium-high settings, never leave food unattended. Boilovers cause smoking
and greasy spillovers may catch on re.
• Be sure you turn the control knob to Off when you nish cooking.
Single surface unit control knob
Off
Lo
Hi
Med
1
2
1. Push the knob in.
2. Turn in either direction to the setting you
want.
• At both the off and high settings, the knob
clicks into position.
Dual surface unit control knob (Center)
The dual surface unit features an inner and outer element. You can select 1 or 2 elements
(Single or Dual) depending on the size of the pot or pan you are using.
[
] indicates the single power zone, and [ ] indicates dual power.
HiHi
Off
Lo
1
2
1. Push the knob in.
2. Turn in either direction to the setting you
want.
• To use the single surface unit, turn the
control knob to the [ ] single element
setting.
• To use the Dual surface unit, turn the
control knob to the [
] dual element
setting.
NOTE
If you remove the knobs for cleaning, make sure to re-attach them in the correct orientation.
(Refer to the illustrations on the previous page.)
CAUTION
• Please note: The operation of a control knob may not synchronize with the actual
operation of the radiant element if there is a problem with the cooktop.
• The area on the knob between the high and off settings is not appropriate for cooking.
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Operations
Operations
Recommended settings
The power levels in the table below are guidelines. The power settings required for various
cooking methods depend on a number of variables, including the quality of the cookware
being used and the type and amount of food being cooked.
SETTING TYPE OF COOKING
HIGH
• Starting to cook most foods
• Bringing water to a boil
• Quickly searing meat
• Pan boiling
MEDIUM HIGH
• Continuing a rapid boil
• Deep fat frying, pan frying, stir frying
MEDIUM
• Maintaining a slow boil
• Thickening sauces and gravies
• Steaming vegetables
MEDIUM LOW • Keeping foods cooking, poaching, stewing
LOW
• Melting chocolate or butter
• Keeping foods warm
• Simmering
NOTE
• The power settings indicated in the table above are provided only as guidelines for your
reference.
• You will need to adjust the power settings according to the cookware you are using and
the food you are cooking.
Using the warming center
The warming center, located in the left-rear of the glass surface, will keep hot, cooked food
at serving temperature.
NOTE
The surface warmer will not glow red like the cooking elements.
CAUTION
• Do not warm food on the warming center for more than two hours.
• Use only cookware and dishes recommended as safe for oven and cooktop use.
• Always use potholders or oven mitts when removing food from the warming center as
cookware and plates will be hot.
• When warming pastries and breads, use covers that have an opening to allow moisture to
escape.
• Do not use plastic wrap to cover foods. Plastic may melt onto the surface and be very
difcult to clean off.
• Ensure food is fully cooked or hot before placing on the warming center. Eating uncooked
or cold food placed on the warming center could result in illness.
• For best results, all foods on the warming center should be covered with a lid or
aluminum foil. When warming pastries or breads, the lid or foil should be vented to allow
moisture to escape.
Recommended settings
LEVEL TYPE OF FOOD
LOW Breads/pastries, casseroles, gravies, eggs
MEDIUM
Dinner plate with foods, soups (cream), vegetables, sauces,
stews, meats
HIGH Fried foods, soups (liquid), hot beverages
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Operations
Using the proper cookware
Using the right cookware can prevent many problems, such as uneven cooking or extended
cooking times. Using the proper pots and pans will reduce cooking times and cook food more
evenly.
Check for atness by rotating a ruler across the
bottom of the cookware.
CORRECT INCORRECT
Flat bottom and straight sides.
• Tight tting lids.
• Weight of handle does not tilt pan.
• Pan is well balanced.
• Pan size matches the amount of food to
be prepared and the size of the surface
element.
• Made of a material that conducts heat
well.
Always match pot diameter to element
surface diameter.
Curved and warped pan bottoms.
Pan overhangs element by more than one-
half inch.
Pan is smaller than element.
Pan tilts due to heavy handle.
Choosing the proper cookware
What your cookware is made of determines how evenly and quickly heat is transferred from
the surface element to the pan bottom.
• ALUMINUM - Excellent heat conductor. Some types of food will cause the aluminum to
darken. (Anodized aluminum cookware resists staining & pitting.). If aluminum pans are
slid across the ceramic cooktop, they may leave metal marks that resemble scratches.
Remove these marks as soon as the cooktop cools down.
• COPPER - Excellent heat conductor but discolors easily. May leave metal marks on
ceramic glass (To remove, see above.)
• STAINLESS STEEL - Slow heat conductor with uneven cooking results. Is durable, easy to
clean, and resists staining.
• CAST IRON - A poor conductor; retains heat very well. Cooks evenly once cooking
temperature is reached. Not recommended for use on ceramic cooktops.
• ENAMELWARE - Heating characteristics will vary depending on the base material.
Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops.
• GLASS - Slow heat conductor. Not recommended for ceramic cooktop surfaces because it
may scratch the surface.
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Maintenance
Operations Maintenance
Care and cleaning of the glass cooktop
Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective.
By following these steps, you can maintain and protect the surface of your glass cooktop.
1. Before using the cooktop for the rst time, clean it with a ceramic cooktop cleaner.
• This helps protect the top and makes cleanup easier.
• Daily use of a ceramic cooktop cleaner will help keep the cooktop looking new.
2. Shake the cleaning cream well. Apply a few drops of cleaner directly to the cooktop.
3. Use a paper towel or a cleaning pad for ceramic cooktops to clean the entire cooktop
surface.
4. Use a dry cloth or paper towel to remove all cleaning residue. No need to rinse.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those
recommended.
Removing burned-on residue
1. Allow the cooktop to cool.
2. Spread a few drops of ceramic cooktop
cleaner on the entire burned residue area.
3. Using a cleaning pad for ceramic cooktops, rub
the residue area, applying pressure as needed.
4. If any residue remains, repeat the steps listed
above as needed.
5. For additional protection, after all residue
has been removed, polish the entire surface
by applying ceramic cooktop cleaner with a
paper towel.
Protecting the cooktop
Cleaning
• Clean the cooktop before using it for the rst time.
• Clean your cooktop daily or after each use. This will keep your cooktop looking good and
can prevent damage.
• If a spillover occurs while you are cooking, immediately clean the spill from the cooking
area while it is hot to prevent a tough cleaning chore later. Using extreme care, wipe the
spill with a clean, dry towel.
• Do not allow spills to remain on the cooking area or the cooktop trim for a long period of
time.
• Do not use abrasive cleansing powders or scouring pads which will scratch the cooktop.
• Do not use chlorine bleach, ammonia, or other cleansers not specically recommended
for use on a glass-ceramic surface.
Preventing marks and scratches
• Do not use glass cookware. It may scratch the cooktop.
• Do not place a trivet or wok ring between the cooktop and the pan. These items can mark
or scratch the cooktop.
• Make sure the cooktop and the pan bottom are clean.
• Do not slide metal pans across the cooktop.
Preventing stains
• Do not use a soiled dish cloth or sponge to clean the cooktop surface. A lm will remain,
which may cause stains on the cooking surface after the area is heated.
• Continuously cooking on a soiled surface can result in a permanent stain.
Preventing other damage
• Do not allow plastic, sugar, or foods with high sugar content to melt onto the hot cooktop.
Should this happen, clean immediately.
• Do not let a pan boil dry as this will damage the cooktop and the pan.
• Do not use the cooktop as a work surface or cutting board.
• Do not cook food directly on the cooktop. Always use the proper cookware.
English 19
Maintenance
Removing heavy, burned-on residue
1. Allow the cooktop to cool.
2. Use a single-edge razor-blade scraper at
approximately a 45° angle against the glass
surface and scrape the soil. It will be necessary
to apply pressure to remove the residue.
3. After scraping with the razor scraper, spread
a few drops of ceramic cooktop cleaner on the
entire burned residue area. Use a cleaning pad
to remove any remaining residue.
(Do not scrape the seal around the edges of
the cooktop.)
4. For additional protection, after all residue
has been removed, polish the entire surface
by applying ceramic cooktop cleaner with a
paper towel.
Removing metal marks and scratches
1. Be careful not to slide pots and pans across your cooktop. It will leave marks on the
cooktop surface. You can remove these marks by applying ceramic cooktop cleaner with a
cleaning pad for ceramic cooktops.
2. If pots with a thin overlay of aluminum or copper are allowed to boil dry, the overlay
may leave black discoloration on the cooktop. You should remove this discoloration
immediately or it may become permanent.
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
Cleaning the cooktop seal
To clean the seal around the edges of the glass,
lay a wet cloth on it for a few minutes, then wipe
clean with a nonabrasive cleaner.
Potential for permanent damage to the glass surface
• Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause
pitting of the surface of your cooktop. This is not covered under the warranty. You should
clean the spill while it is still hot. Take special care when removing hot substances. Refer
to the section below.
• When using a scraper, be sure it is new and the razor blade is still sharp. Do not use a dull
or nicked blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade scraper to move the spill to a cool
area of the cooktop. Remove the spill with paper towels.
3. Any remaining spillover should be left until the surface of the cooktop has cooled.
4. Don’t use the surface units again until all of the residue has been completely removed.
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop glass will
have to be replaced. In this case, service will be necessary.
20 English
Troubleshooting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new cooktop. If
you run into unexpected trouble, look rst for a solution in the tables below. If you’re still
having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG
(1-800-726-7864).
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using inappropriate
cookware.
Use pans which are at and
match the diameter of the surface
unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until the
desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may be
blown or a circuit breaker may
have tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is set
for the surface unit you are using.
Areas of
discoloration on
the cooktop.
Food spillover was not cleaned.
Refer to the section on the care
and cleaning of the glass cooktop
on page 18.
The surface is hot and the model
features a light-colored cooktop.
This is normal. The surface may
appear discolored when it is
hot. This is temporary and will
disappear as the glass cools.
The surface unit
frequently cycles
on and off.
The element will cycle on and off
to maintain the power setting.
This is normal operation, and not
a system failure. Cycling at the
high power setting is normal and
can occur if the cookware is too
small for the cooktop element or
if the cookware bottom is not at.
Use the cooktop as usual.
Problem Possible cause Solution
The surface unit
stops glowing
when changed to
a lower setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning.
Use ceramic glass top cleaning
cream. Do not use chemical or
corrosive agents. These agents
may damage the surface of the
product.
Cookware with rough bottoms
was used on the cooktop or there
were coarse particles (eg. salt
or sand) present between the
cookware and the surface of the
cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure cookware
bottoms are clean before use,
and use cookware with smooth
bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked onto
the surface.
• Wait until the surface cools
down. Then, use a single-
edge razor-blade scraper at
approximately a 45° angle
against the glass surface to
remove the soil.
• See the section on the care
and cleaning of the glass
cooktop on page 18.
English 21
Technical data
Problem Possible cause Solution
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
• Remove using a ceramic-glass
cooktop cleaning cream.
• Use cookware with clean, dry
bottoms. Clean the cooktop
with a ceramic cleaning agent
regularly every week.
Cracking or
"popping" sound.
This is the sound of the metal
heating and cooling during
cooking.
This is normal operation and not
a system failure. Use the cooktop
as usual.
Technical data
Appliance dimensions
Width 36” (914 mm)
Depth 21
1
/4” (540 mm)
Height 5
1
/4” (134.6 mm)
Worktop cut - out
dimensions
Width 33
7
/8” - 34” (860 mm - 864 mm)
Depth 19
1
/8” - 19
3
/16” (485.6 mm - 487.6 mm)
Height 5
1
/4” (134.6 mm)
Maximum connected load power
240 V, 60 Hz : 8.3 kW
208 V, 60 Hz : 6.2 kW
Weight
Net 19.0 kg
Gross 21.3 kg
22 English
Warranty (U.S.A)
Warranty (U.S.A)
During the applicable warranty period, a product will be repaired, replaced, or the purchase
price refunded, at the sole option of Samsung. Samsung may use new or reconditioned
parts in repairing a product, or replace the product with a new or reconditioned product.
Replacement parts and products are warranted for the remaining portion of the original
product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products
are the property of Samsung and you must return them to Samsung.
This limited warranty covers manufacturing defects in materials or workmanship
encountered in normal household, noncommercial use of this product and shall not cover
the following: damage that occurs in shipment, delivery, installation, and uses for which this
product was not intended; damage caused by unauthorized modication or alteration of the
product; product where the original factory serial numbers have been removed, defaced,
changed in any way, or cannot be readily determined; cosmetic damage including scratches,
dents, chips, and other damage to the product’s nishes; damage caused by abuse, misuse,
pest infestations, accident, re, oods, or other acts of nature or God; damage caused by
use of equipment, utilities, services, parts, supplies, accessories, applications, installations,
repairs, external wiring or connectors not supplied or authorized by Samsung; damage
caused by incorrect electrical line current, voltage, uctuations and surges; damage caused
by failure to operate and maintain the product according to instructions; in-home instruction
on how to use your product; and service to correct installation not in accordance with
electrical or plumbing codes or correction of household electrical or plumbing (i.e., house
wiring, fuses, or water inlet hoses). In addition, damage to the glass cooktop caused by (i) use
of cleaners other than the recommended cleaners and pads or (ii) hardened spills of sugary
materials or melted plastic that are not cleaned according to the directions in the use and
care guide are not covered by this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be the
customer’s responsibility.
Visits by an authorized servicer to explain product functions, maintenance or installation
are not covered by this limited warranty. Please contact Samsung at the number below for
assistance with any of these issues.
PLEASE DO NOT DISCARD. THE PAGE REPLACES THE WARRANTY PAGE IN THE USE &
CARE GUIDE
Samsung ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE
This Samsung brand product, as supplied and distributed by Samsung ELECTRONICS
AMERICA INC. (Samsung) and delivered new, in the original carton to the original consumer
purchaser, is warranted by Samsung against manufacturing defects in materials or
workmanship for the limited warranty period, starting on the date of delivery to the original
consumer purchaser, of:
One (1) Year Parts and Labor
This limited warranty is valid only on products purchased and used in the United States
that have been installed, operated, and maintained according to the instructions attached
to or furnished with the product. To receive warranty service, the purchaser must contact
Samsung at the address or phone number provided below for problem determination and
service procedures. Warranty service can only be performed by a Samsung authorized
service center. The original dated bill of sale and/or proof of delivery must be presented upon
request as proof of purchase to Samsung or Samsung’s authorized service center to receive
warranty service.
Samsung will provide in-home service within the contiguous United States during the
warranty period at no charge, subject to availability of Samsung authorized servicers within
the customer’s geographic area. If in-home service is not available, Samsung may elect, at
its option, to provide transportation of the product to and from an authorized service center.
If the product is located in an area where service by a Samsung authorized servicer is not
available, you may be responsible for a trip charge or required to bring the product to a
Samsung authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the service
agent.
English 23
Warranty (CANADA)
EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or
exclusions may not apply to you. This warranty gives you specic rights, and you may also have other
rights, which vary from state to state.
LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF
THE PURCHASE PRICE AT Samsung’s OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. Samsung
SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT
NOT LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING
EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF Samsung HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusions may not apply
to you. This warranty gives you specic rights, and you may also have other rights, which vary from
state to state.
Samsung does not warrant uninterrupted or error-free operation of the product. No warranty or
guarantee given by any other person, rm, or corporation with respect to this product shall be binding
on Samsung.
To obtain warranty service, please contact Samsung at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgeeld Park, NJ 07660
1-800-SAMSUNG (726-7864) and www.samsung.com/us/support
Registration
Please register your product online at www.samsung.com/register.
Questions
For questions about features, operation/performance, parts, accessories, or service, call
1-800-SAMSUNG (726-7864), or visit our Web site at www.samsung.com/us/support.
Model # Serial #
Please attach your receipt (or a copy) to this manual. You may need it, along with your model and
serial number, when calling for assistance.
Warranty (CANADA)
PLEASE DO NOT DISCARD. THIS PAGE REPLACES THE WARRANTY PAGE IN THE USE & CARE
GUIDE
Samsung ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER
This Samsung brand product, as supplied and distributed by Samsung ELECTRONICS
CANADA, INC. (Samsung) and delivered new, in the original carton to the original consumer
purchaser, is warranted by Samsung against manufacturing defects in materials and
workmanship for a limited warranty period of:
One (1) Year Parts and Labor, One (1) Year Parts Warranty
For Glass Cooktop and Radiant Heater
This limited warranty begins on the original date of purchase, and is valid only on products
purchased and used in the CANADA. To receive warranty service, the purchaser must contact
Samsung for problem determination and service procedures. Warranty service can only be
performed by a Samsung authorized service center. The original dated bill of sale must be
presented upon request as proof of purchase to Samsung or Samsung’s authorized service
center. Samsung will provide in-home service during the warranty period at no charge
subject to availability within the contiguous CANADA. In home service is not available in all
areas. To receive in home service, the product must be unobstructed and accessible to the
service agent. If service is not available Samsung may elect to provide transportation of the
product to and from an authorized service center.
24 English
Warranty (CANADA)
Warranty (CANADA)
Samsung will repair or replace this product, at our option and at no charge as stipulated
herein, with new or reconditioned parts or products if found to be defective during the
limited warranty period specied above. All replaced parts and products become the
property of Samsung and must be returned to Samsung. Replacement parts and products
assume the remaining original warranty, or ninety (90) days, whichever is longer. This
limited warranty covers manufacturing defects in materials and workmanship encountered
in normal, noncommercial use of this product and shall not apply to the following: damage
which occurs in shipment; delivery and installation; applications and uses for which this
product was not intended; altered product or serial numbers; cosmetic damage or exterior
nish; accidents, abuse, neglect, re, water, lightning or other acts of nature; use of products,
equipment, systems, utilities, services, parts, supplies, accessories, applications, installations,
repairs, external wiring or connectors not supplied or authorized by Samsung which damage
this product or result in service problems; incorrect electrical line voltage, uctuations and
surges; customer adjustments and failure to follow operating instructions, maintenance
and environmental instructions that are covered and prescribed in the instruction book;
product removal and reinstallation; problems caused by pest infestations, and overheating
or overcooking by user. This limited warranty shall not cover cases of incorrect electric
current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for
instructions, or xing installation errors. Furthermore, damage to the glass cooktop caused
by the use of cleaners other than the recommended cleaners and pads, damage to the glass
cook top caused by hardened spills of sugary materials or melted plastic that are not cleaned
according to the directions in the use and care guide are not covered. Samsung does not
warrant uninterrupted or error-free operation of the product.
Warranty (CANADA)
EXCEPT AS SET FORTH HEREIN THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER
EXPRESS OR IMPLIED AND Samsung DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS
FOR A PARTICULAR PURPOSE. NO WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM
OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON Samsung.
Samsung SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE
SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS
OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF Samsung HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY
KIND AGAINST Samsung BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT SOLD BY Samsung AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY
TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY
ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT. THIS LIMITED
WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF
THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential damages, so the above limitations or exclusions
may not apply to you. This warranty gives you specic legal rights, and you may also have
other rights which vary from state to state.
To obtain warranty service, please contact Samsung at:
Samsung Electronics Canada Inc.
2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada
1-800-SAMSUNG (726-7864) and www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
English 25
Appendix
Appendix
Model name & serial number
Both the model name and the serial number are labeled on the side of the cooktop.
For later use, write down the information onto the current page.
Model Name
Serial Number
Memo
Scan the QR code* or visit
www.samsung.com/spsn
to view our helpful
How-to Videos and Live Shows
* Requires reader to be installed on your smartphone
Scan this with your smartphone
Please be advised that the Samsung warranty does NOT cover service calls to explain product operation, correct improper installation, or perform normal cleaning or maintenance.
QUESTIONS OR COMMENTS?
COUNTRY CONTACT CENTER WEB SITE
U.S.A
Consumer Electronics
1-800-SAMSUNG (726-7864) www.samsung.com/us/support
CANADA 1-800-SAMSUNG (726-7864)
www.samsung.com/ca/support (English)
www.samsung.com/ca_fr/support (French)
NZ36FG5332RKAA-00
