Roborock Q5 Max+
Read this user manual with diagrams carefully before using
this product and store it properly for future reference.
Robotic Vacuum Cleaner User Manual
03
English 04
Français 14
Deutsch 23
Italiano 32
Español 41
Nederlands 50
Polski 59
Norsk 68
Svenska 77
Português 86
04
Contents
05 Safety Information
07 Product Overview
08 Installation
09 Connecting to the App
09 Instructions for Use
10 Routine Maintenance
11 Basic Parameters
12 Common Issues
05
Restrictions
• Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, or on top of furniture.
• To prevent blocking the product and to avoid damage to valuables, remove lightweight items (such as plastic bags) and fragile objects
(such as vases) from the floor before cleaning.
• Do not place any object (including children and pets) on the product, whether it is in operation or not.
• Do not use the product on burning objects (such as cigarette butts).
• Do not use the product to clean hard or sharp objects (such as decoration wastes, glass and nails).
• The product must be switched off and the plug must be removed from the socket outlet when not in use, before cleaning or maintaining
the product.
• Do not place any object near the suction inlet of the dock.
• Do not put fingers into the seam of the dock to avoid possible injury.
• Do not operate the product in a room where an infant or child is sleeping.
• Do not carry the product using a dock base or dustbin.
• Make sure the robot is compatible with the dock, otherwise emptying or charging may fail.
• Do not use the dock to pick up stones, paper scraps, or other objects that may block the air duct. If the air duct gets blocked, clean it immediately.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in air.
• Do not place any object (including children and pets) on the dock or cover it with any item (including dust-proof cover), whether it is in
operation or not.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ash.
• Do not use the dock to pick up flammable or explosive objects such as fire lighter, gasoline, and toner used in printers or copiers.
• The docking station can only be used to charge the robotic vacuum cleaner equipped with a 14.4 V/5200 mAh (TYP) lithium-ion battery.
Safety Information
06
• For the purposes of recharging the battery, only use the detachable docking station roborock CDZ12RR, CDZ20RR, AED06HRR or AED07HRR
provided with this product.
• If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to
prevent the battery over discharging.
• In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external
switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
• Be sure that the supply voltage meets the requirements listed on the dock.
• Only use the power cable provided with the product to prevent potential smoke, heat or fire.
• Do not use the product with any type of power adapter, as this may cause danger and void the warranty.
• If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
• Unplug the power cable before placing the dock into storage.
Battery and Charging
WARNING
07
Product Overview
A
A1
Robot (Top View)
Press any button to stop the robot during
cleaning or docking.
Note:
A1-1—Vertical Bumper
A1-2—LiDAR Sensor
A1-3—Wall Sensor
A3
Robot (Dustbin Removed)
A3-1—Reset Button
A3-2—Air Inlet
A3-3—Air Outlets
Spot Clean/Child Lock
• Press to spot clean
• Press and hold for 3 seconds to
turn on/off the child lock
A2
Robot (Bottom View)
A2-1—Cliff Sensors
A2-2—Omnidirectional Wheel
A2-3—Charging Contacts
A2-4—Side Brush
A2-5—Main Brushes
A2-6—Main Brush Cover
A2-7—Main Wheels
• White: Battery level ≥ 20%
• Red: Battery level < 20%
• Breathing: Charging or starting up
• Flashing red: Error
Power Indicator
Power/Clean
• Press and hold to turn the robot
on or off
• Press to start cleaning
• Flashing blue slowly: Waiting for
connection
• Flashing blue quickly: Connecting
• Steady blue for five seconds: WiFi
connected
WiFi Indicator Light
Dock
• Press to return to dock/start
emptying
A5
Power Cable
A4
Dustbin
A4-1—Dustbin Latch
A4-2—Washable Filter
A4-3—Air Inlet
A6
Dustbin (Disposable Dust Bag
Pre-Installed)
A7
Dustbin Cover
A8
Disposable Dust Bag
A9
Dock Base
A9-1—Air Duct Cover Screws (10)
A9-2—Air Duct Cover
A9-3—Screwdriver
A9-4—Base Fastening Screws (6)
A10
Auto-Empty Dock
A10-1—Dustbin Cover
A10-2—Dustbin
A10-3—Dock Base
A10-4—Status Indicator Light
• Steady white: Waiting for orders
• Flashing white: Emptying
• Steady red: Dock error
• Light off: Charging robot/Not
power on
A11
Auto-Empty Dock (Dustbin
Cover Removed)
A11-1—Dust Bag Slot
A11-2—Filter
A10-5—Dock Location Beacon
A10-6—Charging Contacts
A10-7—Suction Inlet
A10-8—Electrode Brushes
A1-4—Dock Locator
A1-5—Bumper
Note:
Power cable can be pulled out at both sides.
A12
Power Cable Storage
A12-1—Power Cable Storage Slot
A12-2—Cable Outlet
A12-3—Power Port
08
Take the screwdriver from its storage
bin at the bottom of the base.
B1-1—
Place dock upside down on a soft,
flat surface (carpet/towel/ cloth) and
attach the base by using the six screws
provided.
B1-2—
Installation
B
Connect the power cable to the dock,
and keep the excess cable inside the
storage slot.
B1-3—
Place the dock on a hard and flat
floor (wood/tile/concrete etc.), flat
against a wall. Keep at least 0.3 m
(1 ft) of clearance on either side and
1 m (3 ft) both in front and above.
Make sure the location has good
WiFi for a better experience with the
mobile app, and then plug it in.
B1-4—
B1
Position the Charging Dock
Note: Hold the dustbin cover securely when upside
down to prevent damage from falling.
B1-4-1—more than 0.3 m (1 ft)
B1-4-2—more than 1 m (3 ft)
Notes:
• The status indicator light turns off automatically when
the robot is charging.
• The status indicator light turns red if an error occurs.
• Do not use without a dustbin cover or dust bag.
Important Information
When using the robot for the first time, follow
it throughout its whole cleaning route and watch for
potential problems. The robot will be able to clean by
itself in future uses.
Note:
1. Tidy cables and loose items from the
ground and move any unstable, fragile,
precious, or dangerous items to prevent
personal injury or property damage due to
items becoming tangled in, struck by, or
knocked over by the robot.
2. When using the robot in a raised area,
always use a secure physical barrier to
prevent accidental falls that may result in
personal injury or property damage.
Press and hold the
button to power on the
robot. When the power light goes on, place
the robot on the dock to charge. Make sure
the status indicator light turns off and a
“charging” voice message sounds. To
maintain the performance of the high-
performance lithium-ion rechargeable
battery pack, keep the robot charged.
Powering on & Charging
B2
Note: The robot may not turn on when the battery is
low. In this case, place the robot directly onto the dock
to charge.
• Place the dock on a flat floor away from fire, heat, and
water. Avoid narrow spaces or locations where the
robot may be suspended in the air.
• Placing the dock on a soft surface (carpet/mat) may
cause the dock to tilt over and cause problems
docking and departing.
• Keep excess power cable inside the storage slot so
that the robot will not get tangled in the cables, and
the dock will not be dragged away or disconnect from
the power supply.
• Keep the dock away from direct sunlight or anything
that may block the dock location beacon; otherwise,
the robot may fail to return to the dock.
• The Auto-Empty Dock recharges and empties. Store
the standard robot dock before use. Failure to do so
may cause issues returning to dock.
• Maintain the dock according to the maintenance
instructions. Do not clean the dock with a wet cloth.
09
Connecting to the App
Search for “Roborock” in the App Store or
Google Play or scan the QR code to
download and install the app.
1. Download App
2. Reset WiFi
If you cannot connect to the robot due to your
router configuration, a forgotten password, or any
other reason, reset the WiFi and add your robot as a
new device.
Note:
Press and hold the and buttons until
you hear the “Resetting WiFi” voice alert. The
reset is complete when the WiFi indicator
flashes slowly. The robot will then wait for a
connection.
Note: The robot cannot be turned off when it is being
charged.
Instructions for Use
Press and hold to turn on the robot. The
power indicator light will come on, and the
robot will wait for orders. Press and hold
the
button to turn off the robot and
complete the cleaning cycle.
On/Off
Notes:
• The actual process may vary due to ongoing app
updates. Follow the instructions provided in the app.
• Only 2.4 GHz WiFi is supported.
3. Add Device
Press
to start cleaning. The robot will plan
its cleaning route and in each room, it firstly
draws out edges and then fills the room in a
zigzag pattern. In so doing, the robot cleans
all rooms one by one, thoroughly and
efficiently.
Starting Cleaning
Open the Roborock app, tap the “Add
Device” or “+” button and add your device
following the in-app guide.
Note: After spot cleaning, the robot will automatically
return to the starting point and wait for orders.
Press the button to start spot cleaning.
Cleaning range: The robot cleans a 1.5 m
(4.9 ft) × 1.5 m (4.9 ft) square area centered
on itself.
Spot Cleaning
Auto-emptying will begin when the robot
returns to the dock after cleaning. Press the
button to trigger emptying manually.
Press any button to stop emptying.
Emptying
Notes:
• To allow the robot to automatically vacuum and return
to the dock, start the robot from the dock. Do not move
the dock during cleaning.
• Cleaning cannot start if the battery level is too low.
Allow the robot to charge before starting the cleanup.
• If cleaning is completed in less than 10 minutes, the
area will be cleaned twice.
• If the battery runs low during the cleaning cycle, the
robot will automatically return to the dock. After
charging, the robot will resume where it left off.
Note: Placing a paused robot on the dock manually will
end the current cleanup.
Note: Avoid frequent manual emptying.
When the robot is running, press any button
to pause it, press the
button to resume
cleaning, and press the
button to send it
back to the dock.
Pause
If the robot is paused for over 10 minutes, it
will go to sleep, and the power indicator will
flash every few seconds. Press any button
to wake the robot up.
Sleep
Notes:
• The robot will not go to sleep when it is charging.
• The robot will automatically shut down if left in sleep
mode for more than 12 hours.
The default Do Not Disturb (DND) period is
from 22:00 to 08:00. You can use the app to
disable the DND mode or modify the DND
period. When DND mode is activated, the
robot will not automatically resume cleanup,
the power indicator light will dim, and the
volume of the voice prompts will lower.
DND Mode
10
Charging
After cleaning, the robot will automatically
return to the dock to charge. In pause mode,
press the
button to send the robot back
to the dock. The power indicator will breath
as the robot charges.
Resetting the System
If the robot does not respond when a button
is pressed or cannot be turned off, reset the
system. Press the Reset button, and the
robot will reset automatically.
Error
If an error occurs, the power indicator light
on the robot will flash red or status indicator
light on the dock will be steady red. A pop-up
notification will receive in the app and a
voice alert may sound.
Notes:
• The robot will go to sleep automatically if left in a
malfunctioning state for over 10 minutes.
• Placing a malfunctioning robot on the dock manually
will end the current cleanup.
Note: If the robot fails to find the dock, it will automatically
return to its starting location. Place the robot on the
dock manually to recharge.
C1-1—Main Brush Cover
C1-2—Latches
C1-3—Main Brush Bearings
C1-4—Main Brush Caps
C1-5—Main Brushes
Deactivating WiFi
Restoring Factory Settings
To disconnect the robot from WiFi, press the
Reset button until you hear a voice message.
Then wait for 5 minutes and the WiFi will be
automatically deactivated. If you want to
reconnect, please follow the related
connecting instructions.
If the robot does not function properly after a
system reset, switch it on. Press and hold the
button and at the same time, press the
Reset button until you hear the “Restoring
factory settings” voice prompt. The robot will
then be restored to factory settings.
Note: After resetting the system, scheduled cleaning,
WiFi, etc. will be restored to factory settings.
Routine Maintenance
C
*
Clean every 2 weeks and replace every 6-12 months.
C1
Main Brushes
C1-6—Turn over the robot and press the
latches to remove the main brush cover.
Pull out the main brush caps.C1-8—
After removing the tangled hair or dirt
at both ends of the main brushes,
reinstall them, press the main brush
cover to lock it in place until hear a
click. Make sure that the main brush
cover has been properly attached.
C1-9—
Notes:
• Main brushes should be wiped down with a wet cloth
and left to dry away from direct sunlight.
• Do not use corrosive cleaning fluids or disinfectants to
clean the main brushes.
1. Unscrew the side brush screw.
2. Remove and clean the side brush.
Reinstall the brush and tighten the screw.
The omnidirectional wheel bracket cannot be removed.
Note:
Use a tool, such as a small screwdriver, to
pry out the axle and take out the wheel.
C3-1—
Remove the main brush and pull out
the main brush bearing.
C1-7—
*
Clean monthly and replace every 3-6 months.
C2
Side Brush
*
Clean as required.
C3
Omnidirectional Wheel
Rinse the wheel and the axle with
water to remove any hair and dirt. Dry
and reattach the wheel, pressing it
firmly in place.
C3-2—
Note: The frequency of replacement may vary with the
actual situation. If abnormal wear occurs, replace the
parts immediately.
Clean the main wheels with a soft, dry cloth.
* Clean as required.
C4
Main Wheels
Child Lock
Press and hold the button to enable/
disable the child lock. You can also set it in
the app. Once enabled, the robot will not
react to button presses when it is stationary.
When the robot is cleaning or docking,
press any button to stop it.
11
C5
Dustbin and Washable Filter
* Clean every week and filter should be replaced every
6-12 months.
C5-1—
Press the dustbin latch and slide the
dustbin backwards.
C5-2—
Remove the washable filter and empty
the dustbin.
C5-3—
Fill the dustbin with clean water.
Gently shake the dustbin, and then
pour out the dirty water.
Note: To prevent blockage, only use clean water without
any cleaning liquid.
Note: Purchase an additional filter and alternate if
necessary.
Note: Do not touch the surface of the filter with your
hands, brush, or hard objects to avoid potential damage.
C5-4—
Rinse the washable filter repeatedly
and tap it to remove as much dirt as
possible.
C5-5—
Allow at least 24 hours for the
dustbin and washable filter to dry
thoroughly before reinstalling them.
C8
Air Duct
*
Clean as required.
C8-1—Unscrew the screws (10) and remove
the cover.
C7
Dust Bag Replacement
*
Replace as required.
Note: The dust bag handle seals the bag on removal to
prevent dust leakage.
C7-1— Remove the dustbin cover vertically
as shown.
C7-2— Lift the dust bag out of the dustbin
and discard it.
C7-3— Clean the filter with a dry cloth.
C7-4—Install a new dust bag in place along
the slot and put the dustbin cover
back.
C8-2—Wipe the air duct and cover with a
dry cloth.
C8-3—Reinstall the cover and screw it back
in place.
C6
Robot Sensors
* Clean as required.
C6-1—Dock Locator
C6-2—Wall Sensor
C6-3—Four Cliff Sensors
Use a soft, dry cloth to wipe all sensors,
including:
Use a soft, dry cloth to wipe the charging
contacts on the robot. Clean the dock
location beacon, charging contacts, and
electrode brushes on the dock.
C9
Charging Contacts
*
Clean as required.
The robot is equipped with a high-
performance lithium-ion rechargeable
Battery
Note: If the robot will be left unused for a long period,
turn it off and charge it at least every three months to
avoid battery damage caused by over-discharge.
Basic Parameters
Robot
Note: The serial number is on a sticker on the underside
of the robot.
Auto-Empty Dock
20VDC 1.2A
50-60Hz
5A
Rated Input
(Dust Collection)
Rated Output
Rated Input (Charge)
AED06HRR, AED07HRRModel
220-240VAC
Rated Input Voltage
Rated Frequency
0.5A
Q50ULEModel
14.4V/5200mAh (TYP)
lithium-ion battery
Battery
< 6 hoursCharging Time
Rated Input 20VDC 1.2A
battery pack. To maintain battery
performance, keep the robot charged
during normal use.
12
Issue Solution
Unable to
power on
• Battery low. Put the robot on the dock and
charge it before use.
• Battery temperature too low or too high.
Only use the robot within the range of 4-40°C
(39-104°F).
Unable to
charge
• Check that both ends of the power cable are
properly connected and confirm that the
status indicator light is on.
• If the contact is poor, clean the charging
contacts of the dock and the robot.
Slow charging
speed
• To maintain the battery life, the robot
automatically reduces the charging speed
when it is charged in an environment at a
high or low temperature.
• Charging contacts dirty. Clean them with a
dry cloth.
Unable to
return to dock
• There are too many obstacles near the dock.
Move it to an open area.
• The robot is too far from the dock. Place it
closer and retry.
Abnormal
behavior
• Restart the robot.
Noise during
cleaning
• The main brushes, side brush, or main
wheels may be jammed. Turn off the robot
and clean them.
• The omnidirectional wheel is jammed. Use a
screwdriver to remove it for cleaning.
Common Issues
Issue Solution
Poor cleaning
performance
and/or leaking
dust
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brushes are tangled up and need
cleaning.
Unable to
connect to
WiFi
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area
with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi,
download the latest mobile app, and retry.
• Unable to connect to WiFi abruptly. There may
be an error with your router settings. Contact
Roborock Customer Service for help with
troubleshooting.
Scheduled
Cleaning is
not working
• Battery low. Scheduled Cleaning can only
begin when the battery level is above 20%.
Is power
always being
drawn when
the robot is on
the dock?
• The robot will draw power while it is docked to
maintain battery performance, but the power
consumption is extremely low.
Does the
robot need to
be charged
for at least 16
hours for the
first three
uses?
• No. The lithium-ion battery has no memory
effect. The robot can be used any time after it
has been fully charged once.
13
Common Issues
Issue Solution
Cleaning does
not resume
after
recharging
• Make sure that the robot is not in DND mode.
DND mode will prevent auto top-up. If the
robot is placed manually on the dock before it
is recharged automatically, it will not be able
to continue cleanup.
The robot
cannot return
to the dock
after spot
cleaning or
when it has
been moved
manually
• After spot cleaning or a significant position
change, the robot will re-generate the map.
If the dock is too far away, the robot may not
be able to return for recharging and must be
placed on the dock manually.
The robot
begins to miss
certain spots
• The wall sensor or cliff sensors may be dirty.
Clean them with a soft, dry cloth.
Red LED
indicator on
the Auto-
Empty Dock
• The fan is not operating properly. Potentially
due to overheating protection resulting from
frequent starting and stopping. Unplug the
power cable and try again after 30 minutes.
• Voltage error. Check that local voltage meets
the requirements listed on the dock.
Reduced
emptying
performance
or unusual
noise when
emptying
• The main brushes or main brush cover is
not properly installed. Check and correct
installation.
• The filter, air duct, suction inlet, air inlet,
or dustbin is blocked. Clean to remove
blockages.
Issue Solution
Auto-emptying
does not start
when the
robot returns
to the dock
• Auto-emptying is disabled. Check in-app
settings.
• Dustbin cover is not in place. Check and
install.
• Auto-emptying will not be triggered if the robot
is moved to the dock manually. Start emptying
manually.
• Auto-emptying will not be triggered if the
robot returns to the dock without cleaning.
• The robot will not auto-empty after returning
to the dock in Do Not Disturb (DND) mode.
Adjust cleaning or DND duration, or start
emptying manually.
• The battery level is lower than 10%. Charge
the robot until the battery reaches 10%.
