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Defender DPHD2C-64 PHOENIXHD Plug-in Power Security System

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Phoenix HD - Quick Start Guide

This is the main product document for model DPHD2C-64. Additionally, the document applies to other Defender models: 842751008696

The file format is pdf, 36 pages, you can download this manual here .

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PHOENIX
HD
QUICK START GUIDE
ATTENTION
For Returns or Support you MUST contact:
DefenderCameras.com/Support
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TABLE OF CONTENTS
WHAT’S INCLUDED ..................................................................................................4
WHAT YOU’LL NEED ................................................................................................6
REGULATORY INFORMATION ................................................................................. 6
GET TO KNOW YOUR DEVICE .................................................................................. 7
10.1″TouchscreenMonitor .....................................................................................7
Camera ......................................................................................................................8
LIVE VIEW .................................................................................................................9
MultiviewMode ........................................................................................................9
SingleViewMode ...................................................................................................10
BASIC SYSTEM SETUP.............................................................................................11
ProperCameraInstallationAndPlacement ........................................................12
CameraSettings......................................................................................................13
CameraSetup-Pairing ..........................................................................................13
CameraOn/O ......................................................................................................14
CameraBrightness ................................................................................................15
CameraResolution .................................................................................................16
NightVisionSetup ..................................................................................................17
RecordingSetup .....................................................................................................18
ScheduleRecording................................................................................................19
SettingaSchedule ..................................................................................................19
DeletingaRecordingSchedule .............................................................................20
FileOverwrite ..........................................................................................................21
AudioOn/O ..........................................................................................................22
SYSTEM SETTINGS .................................................................................................. 23
TimeSetup ..............................................................................................................23
Language ................................................................................................................24
DefaultSettings .....................................................................................................25
FormatMemoryCard.............................................................................................26
FirmwareUpgrade .................................................................................................27
MOTION DETECTION SETTINGS ............................................................................ 28
Sensitivity.................................................................................................................28
MaskArea ................................................................................................................29
AdvancedSensitivitySettings................................................................................30
AlertSettings ...........................................................................................................31
MonitorAlert ...........................................................................................................31
CameraAlert ...........................................................................................................33
PLAYBACK ..............................................................................................................34
FREQUENTLY ASKED QUESTIONS ......................................................................... 35
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3
ACTIVATE YOUR WARRANTY
EXTEND YOUR WARRANTY
PROTECT
Coveredforthe
unexpected
SUPPORT
Receivevideos,tips&
updatesforyourproduct
VALUE
Exclusiveaccessto
specialoers
Don’tforgettoprotectyourpurchaseandeaseyourmindbyextendingyour
included1yearmanufacturerwarrantyto2or3years.Ifsomethinggoeswrong,
ourteamofSecurityExpertswillgetyoubackupandrunningfast!
ExtendedWarrantiescanbepurchasedupto60daysafteryourproduct’spurchase.
2 YEAR WARRANTY
Extendyourpeaceofmindtotwoyears
◊ Product Defects
◊ Advanced Replacements
◊ Free Return Shipping
3 YEAR WARRANTY
Extendyourpeaceofmindtothreeyears
◊ Product Defects
◊ Advanced Replacements
◊ Free Return Shipping
Openyourcamera&scanthisQRcode,or
visit:DefenderCameras.com/Warranty
Openyourcamera&scanthisQRcode,orvisit:
DefenderCameras.com/pages/extended-warranties
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4
WHAT’S INCLUDED
PHOENIXHD2C
1x10.1”FullHDMonitor 2x7.6ftCameraPower
Adapters
1x5.8ftMonitorPower
Adapter
1xWarrantyRegistration
Insert
Camera&Monitor
MountingHardware
1xWindowWarningSticker
1xQuickStartGuide
2xDrillingTemplates
Lifetime Support
2x1080PHDWireless
Cameraswith7ftPower
CableCord&pre-installed
64GBMicroSDCard
ACTIVATE YOUR
WARRANTY
Open camera and scan this QR code or visit:
DefenderCameras.com/Warranty
PROTECT
Covered for the
unexpected
VALUE
Exclusive access to
special offers
SUPPORT
Receive videos, tips & updates
for your product
24/7 VIDEO
SECURITY SYSTEM
DefenderCameras.com
PHOENIX HD
QUICK START GUIDE
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PHOENIXHD4C
1x10.1”FullHDMonitor 4x7.6ftCameraPower
Adapters
1x5.8ftMonitorPower
Adapter
1xWindowWarningSticker 4xDrillingTemplates
4x1080PHDWireless
Cameraswith7ftPower
CableCord&pre-installed
64GBMicroSDCard
24/7 VIDEO
SECURITY SYSTEM
DefenderCameras.com
1xWarrantyRegistration
Insert
Camera&Monitor
MountingHardware
1xQuickStartGuide
Lifetime Support
ACTIVATE YOUR
WARRANTY
Open camera and scan this QR code or visit:
DefenderCameras.com/Warranty
PROTECT
Covered for the
unexpected
VALUE
Exclusive access to
special offers
SUPPORT
Receive videos, tips & updates
for your product
PHOENIX HD
QUICK START GUIDE
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WHAT YOU’LL NEED
• DrillandorPhillips#2screwdriver
• 1/4”drillbitforpilotholes
• 1/4”drillbitforwallanchors
• 15/64”(6mm)longdrillbit(Choosetherightdrillbitbasedonthe
surfacematerial)
REGULATORY INFORMATION
FCC STATEMENT: Thisdevicecomplieswithpart15oftheFCCRules.Operation
issubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmful
interference.(2)Thisdevicemustacceptanyinterferencereceived,includinginter-
ferencethatmaycauseundesiredoperation.ThisequipmentcomplieswithFCC
radiationexposurelimitssetforthforanuncontrolledenvironment.Thisequip-
mentshouldbeinstalledandoperatedwithaminimumdistanceof20cmbetween
theradiatorandanypartofyourbody.
FCC WARNING: Thisequipmenthasbeentestedandfoundtocomplywiththelim-
itsforaClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsare
designedtoprovidereasonableprotectionagainstharmfulinterferenceinaresi-
dentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,thereisnoguaranteethat
interferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescause
harmfulinterferencetoradioortelevisionreception,whichcanbedetermined
byturningtheequipmentoandon,theuserisencouragedtotrytocorrectthe
interferencebyoneormoreofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandthereceiver.
•Connecttheequipmentintoanoutletdierentfromthattowhichthe
receiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
IC STATEMENT: Thisdevicecontainslicence-exempttransmitter(s)/receiver(s)that
complywithInnovation,ScienceandEconomicDevelopmentCanada’slicence-ex-
emptRSS(s).Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemay
notcauseinterference.(2)Thisdevicemustacceptanyinterference,includinginter-
ferencethatmaycauseundesiredoperationofthedevice.Thisequipmentcomplies
withICRSS-102radiationexposurelimitssetforthforanuncontrolledenvironment.
Thisequipmentshouldbeinstalledandoperatedwithminimumdistance20cm
betweentheradiatorandyourbody.
Changesormodicationsnotexpresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser’sauthoritytooperatetheequipment.
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GET TO KNOW YOUR DEVICE
ThissystemdoesnotconnecttotheInternetoramobileapp.Withyourprivacyin
mind,footageissavedonthelocalmicroSDcard.
10.1″ TOUCHSCREEN MONITOR
Microphone
Antenna
(For optimal performance and to avoid range and
connection issues, always keep your antenna lifted)
MountingHole MountingHole
Sleep
VolumeUpPlayback
VolumeDown
StandSpeaker
MicroSDor
TFCard
PowerPort
PowerIndicator
Light
PowerSwitch
PLEASE NOTE: When Sleep button is pressed the monitor screen will turn o until
motion is detected in front of the camera(s). Once motion is no longer detected
the monitor will turn back o.
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CAMERA
1
5 6 9
2
7
8
3
4
1. Microphone-Capturesthesoundoncamerasideandtransmitsthe
soundfromcameratomonitor.
2. Lens-Capturestheviewinthecameraseldofviewandtransmits
videofromthecameratothemonitor.
3. IR LED-InfraredLEDsprovideviewinginno/lowlightconditions.
4. Deterrent Light-Flasheswhenmotionisdetected.
5. PIR Sensor-Detectsmotionwithinthecamera’seldofview.
6. Speaker-Outputssoundfromthemonitorwhenmanualtalkis
enabled.
7. Camera Antenna-Receives&sendssignalstoorfromthemonitor.
8. Pair Button-Whileinpairingmode,pressandholdthepairing
buttontopairthecameratoasinglemonitor.
9. Camera Base-Usethecamerabasetomountthecameraonawall
orotheratsurfaces.
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LIVE VIEW
MULTIVIEW MODE
NoMicroSDcardinserted
Camerachannel
Cameravolumemuted
Cameravolumeon
MotionRecordingActivated
Overwriterecordings
Newrecordingssavedto
MicroSDcard.
Cameraisrecording
Entersequencemode(audio
willonlyplayfromtheactive
camera)
OpenQuickAccessMenu
Open Menu
Manuallystartrecording
on all cameras
Manualrecordingonall
camerasin-progress
Enterplaybackmenu
PLEASE NOTE: Cameras can be muted and unmuted in multiview by tapping
When more than one camera is paired, your monitor will only provide sound from
the active camera. All cameras will continue to record audio, even if the camera is
muted in live view mode.
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SINGLE VIEW MODE
Camerasignalstrengthto
themonitor
Switchcamerachannel
Monitorvolumemuted
Tapandholdtoturnon
sirenonthecamera
Zoominoncameraview
Manuallystartrecording
ontheselectedchannel
Enterplaybackmenu
Pressandholdtotalk
PLEASE NOTE: In single view, to turn the volume on or o, use the volume buttons
at the top of the monitor.
Manualrecordingonthe
selectedchannelin-progress
Toentersequencemode
frommultiviewmodetap
Toexitsequencemodetap
andreturntomultiviewmode,
tapthescreen.
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BASIC SYSTEM SETUP
PLEASE READ FIRST!
Verifyallaccessoriesandcompletethemonitorandcamerasetupbeforeinstalling
thecameras.
1. Foroptimalperformanceand
range,lifttheantenna.
2. ConnectthemonitortotheAC
poweradapter,thenconnect
theotherendoftheadapterto
astandardoutletandconrm
thepowerbutton,locatedonthe
right-handsideofthemonitor,is
intheONposition.
3. ConnecteachcameratotheAC
adapter,thenconnecttheother
endoftheadaptertoastandard
outletandextendthecamera’s
antennaintotheuprightposition.
4. Completecameraandmonitor
setup.
IMPOTRANT: The camera power
supply is not waterproof.
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PROPER CAMERA INSTALLATION AND PLACEMENT
PLEASE NOTE: Installing your camera indoors pointing outside through a window,
will result in a glare or reection when “auto” is selected in the night vision
settings. This will also disable the cameras PIR sensor and will not be able to detect
motion outdoors.
IMPORTANT: To achieve the best signal transmission, angle the camera antenna
and the monitor antenna such that they are parallel to each other.
DefenderPhoenixHDsupportsmotiondetection.Motiondetectionisinuencedby
multiplefactorssuchasdistancefromthecamera,thesizeoftheobject,theheight,
angle,anddirectionofthecamera,andyournightvisionsettings.Glasswillalso
disablemotiondetectionaccuracyasthesensorcannotfunctionthroughglass.
1. Anglethecamerasothatobjectsinthecamera’seldofviewappearinthe
bottom2/3ofthecameraimage.
2. Choosealocationwhereobjectsofinterestwillbenofurtherthan33ft(10m)
fromthecamera.
3. Ensurethecameraantennaisplacedinanuprightposition.
8-11 ft
(2.5-3.5 m)
Optimal Motion
Detection Zone
15°
Camera Field
Of View
Up to 33 ft (10 m)
OPTIMAL SIGNAL TRANSMISSION
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CAMERA SETTINGS
CAMERA SETUP - PAIRING
Yourcamerascomepre-pairedtoyourmonitor.Ifyouhavepurchasedanadditional
cameraorwanttoassignthecamera(s)toadierentchannel,completethefollowing
steps.
1. Select
3. Select Camera Setup
5.Selectachanneltopairthe
camera.
2. Select
4.SelectPairing
6.Pressthepairingbuttonfor3seconds
andrelease.Waitupto1minforyour
camerastosynctoyourmonitorand
displayyourfootage.
TIP: To unpair a camera(s), press and hold the pairing button on the camera until
the appears.
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CAMERA ON/OFF
Yoursystemhasaprivacyfeaturebuiltintoallowyoutostoprecordingfromthe
selectedcamerawithoutunpairing.
PLEASE NOTE: If you turn your camera o you will not be able to live view or record
footage until the camera is turned back on.
1. Select
3. Select Camera Setup
5.Toggleonorothecamera(s)
basedonyourpreference.
2. Select
4.SelectCameraOn/O
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CAMERA BRIGHTNESS
Selectyourcamera’slevelofbrightnessbasedonyourpreference.Testingeach
optionafterinstallingthecameraisrecommended.
1. Select
3. Select Camera Setup
5.SelectyourpreferredBrightness.
Selectlow,med,orhighforeach
camera.
2. Select
4.SelectBrightness
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CAMERA RESOLUTION
Thecamera’sdefaultresolutionisHD1080P.
TIP: Reducing the camera’s resolution to 720P, will extend your recording storage
capacity up to 50%.
1. Select
3. Select Camera Setup
5.Selectyourpreferredresolution
foreachcamera.
2. Select
4.SelectResolution
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NIGHT VISION SETUP
Your camera’s default night vision is set to auto.
Auto:Thecamerawillrecordfullcolorduringthedayandblackandwhiteatnight.
O:Thecamerawillrecordincolorduringtheday.Atnight,thecamera’srecording
colorwillbedependentonambientlighting.
PLEASE NOTE: When Installing your camera indoors pointing outside through a win-
dow, select O to avoid a glare or reection in your live view and recorded footage.
1. Select
3. Select Camera Setup
5.Selectyourpreferrednightvision
settingforeachcamera.
2. Select
4.SelectNightVisionSetup
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RECORDING SETUP
Duration: Selectthelengthoftimethecamerawillrecordwhenmotionisnolonger
detected.Thedefaultsettingis15seconds.
1. Select
3.SelectRecordingSetup
5.Selectthedurationoftimethe
camerawillrecordwhenmotionis
nolongerdetected.
2. Select
4.SelectDuration
IMPORTANT: By default, the system is set to record on motion only. Make all neces-
sary changes based on your preference. Please note, when setting a manual recording
or scheduled recording, this will override all motion recording settings.
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SCHEDULE RECORDING
IMPORTANT: When a recording schedule is set, your camera(s) will record
continuously during that period and override any motion detection settings.
SETTING A SCHEDULE
1. Select
3.SelectRecordingSetup
5.SelectModify 6.Selectthecamera(s)andday(s)
youwanttosetarecordingorand
adjustthestartandendtime.Click
Savetoapplythechanges.
TIP: You can create as many recording schedules as desired. A recording schedule
can be continuous or blocks of time during the day.
2. Select
4.SelectScheduleRecording
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DELETING A RECORDING SCHEDULE
1. Select
3.SelectRecordingSetup
5.SelectModify 6.Selectthecamera(s),day(s)of
theweekandinputthestartand
endtimeofapreviousrecording
schedule.SelectDelete.
*Repeat to delete additional
recording schedules.
2. Select
4.SelectScheduleRecording
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FILE OVERWRITE
RecordingtimevariesdependingonthesizeoftheMicroSDcardinserted.Once
yourcardisfull,oldfootagewillbeoverwrittentoensureyouneverstoprecording.
Thedefaultsettingsaresettooverwrite.Ifyoudonotwishtooverwriteolder
footage,turnothissetting.
1. Select
3.SelectRecordingSetup
5. Select No (X)
2. Select
4.SelectFileOverwrite
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AUDIO ON/OFF
Yourcameraisdefaultedtorecordaudio.Toadjustthissetting,followthesteps
below.
PLEASE NOTE: This function only turns o audio recording only. Audio will be
played in live view. To turn o audio in live view mode, refer to “ LIVE VIEW “ to
turn o monitor audio.
1. Select
3.SelectRecordingSetup
5.Turnon/oaudiorecordingforeach
camerabasedonyourpreference.
2. Select
4.SelectAudioOn/O
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SYSTEM SETTINGS
TIME SETUP
1. Select
3.SelectSystemSettings
5.Enteryourcurrentdateandtime.
2. Select
4.SelectTimeSetup
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LANGUAGE
Selectyourpreferredmonitorlanguage.DefaultisEnglish.
1. Select
3.SelectSystemSettings
5.Selectyourpreferredlanguage.
2. Select
4.SelectLanguage
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DEFAULT SETTINGS
Toreturnyoursystembacktofactorysettings,restoredefaultsettings.
PLEASE NOTE: All custom settings will be lost however, all previously recorded
footage will remain on the Micro SD card.
1. Select
3.SelectSystemSettings
5. Select Yes
2. Select
4.SelectDefaultSettings
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FORMAT MEMORY CARD
IMPORTANT: Formatting your MicroSD card will delete all recordings. This cannot
be reversed.
FormattingyourSDcardmaybenecessarywhenyoureceiveanerrorindicatingthe
SDcardiscorruptedorwhenswappingSDcards.ToformatyourSDcardplease
followthestepsbelow.
1. Select
3.SelectSystemSettings
5. Select Yes 6.Systemwillconrmwhenformatting
iscomplete
2. Select
4.SelectFormatMemoryCard
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FIRMWARE UPGRADE
PLEASE NOTE: Only complete a rmware upgrade when recommended by Customer
Support. Once completed, your monitor will restart.
1. Select
3.SelectSystemSettings
5.Selectthedevicestoupdate,and
clickYestoconrm.
6.Waitforthesystemtonishupdating.
Oncecompletethemonitorwillreboot.
2. Select
4.SelectFirmwareUpgrade
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MOTION DETECTION SETTINGS
Customizeyourmotiondetectionsensitivitylevelandmaskareaforeachcamera.
Defaultsensitivityissettomedium.
SENSITIVITY
1. Select
3.SelectMotionDetectionSettings
5.Selectyourpreferredmotion
detectionsensitivitylevelandclick
toreturntothepreviousscreen.
*Repeat for each camera
2. Select
4.SelectSensitivityforthecamera
youwanttoadjustthesettingsfor
TIP: Refer to page 30 for Advanced Sensitivity Settings.
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MASK AREA
1. Select
3.SelectMotionDetectionSettings
5.Bydefault,yourcamerawilldetect
motionintheentireeld-of-view.Ifthisis
yourpreferredsetting,skipthisstep.To
lteroutunwantedmotiondetection,tap
thegridtomaskoverareaswhereyoudo
notwishtodetectmotion.Maskedareas
wilappearwhite.
*Repeat for each camera.
2. Select
4.TapMaskArea
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ADVANCED SENSITIVITY SETTINGS
IMPORTANT: These settings are based on the average home and environment.
Typically, no setting change is required. If you are experiencing a signicant
amount of inaccurate motion notications, based on your environment, you can
customize this setting.
VMD:VideoMotionDetectionAlgorithm,optimizesmotiondetectionatawider
rangeandlongerdistances.
HMD/PIR:PassiveInfraredSensor,optimizesmotiondetectioninshortdistances
triggeredbylargeobjectssuchascarsandhumans.
TIP: Shadows will trigger motion alerts if you select VMD or PIR. To avoid alerts
from shadows, select both VMD and PIR. The default setting for medium, is to
reduce false alerts.
1. Select
3.SelectMotionDetectionSettings
5.SelectAdvancedSensitivitySettings 6.Selectyourpreferredsettings.
*Repeat for each camera.
2. Select
4.SelectSensitivityforthecamera
youwanttoadjustthesettingsfor.
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ALERT SETTINGS
TherearetwotypesofAlerts-MonitorandCamera(s)
MONITOR ALERT
Whenmotionisdetectedononeormorecameras,themonitorwillbeep.
1. Select
3.SelectAlertSettings
5.SelectAlertVolumetoadjustthe
levelofsoundonyourmonitorusing
the–and+symbols,select once
complete.
6.SelectChannelAlertOn/Otoselect
whichcamera(s)willtriggeranalerton
themonitor,select once complete.
2. Select
4.SelectAlertonMonitor
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7.SelectAlertMuteScheduletoset
ascheduleofwhenyouDONOT
wantthemonitortoalertyouto
motion.
9.Selectthecamera(s)youwishto
setaschedulefor.
11.Adjustthestartandendtimesto
mutenoticationsformotionalerts.
12.ClickSavetosaveyourschedule.
8.SelectModifytosetaschedule.
10.Selectthedaysoftheweekyou
wishthescheduletoapplyto.
TIP: To remove the schedule, select the camera(s) and dates you wish to delete the
schedule for, put the times you wish to delete and select Delete.
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CAMERA ALERT
Therearetwotypesofcameraalerts.
Voice Message:Thecamerawillmakeanannouncement“Thisareaisunder24-hour
surveillance.“
Light: Thedeterrentlightisaredashinglightinfrontofthecamera.
1. Select
3.SelectAlertSettings
5.Selectthecamera(s)youwishto
haveanaudioalertand/ordeterrent
light.
2. Select
4.SelectAlertonCamera
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PLAYBACK
1. Select
3.Selectthecameraanddayyou
wishtoplaybackrecordingsfrom.
Dayswithrecordingswillbe
highlightedingreen.
2.Selecttoaccessthe
RecordingFileList.
4.Taptherecordingtoplayback.
1. Playandpauserecording
2. Stopplayback
3. Rewindplaybackupto16x
timesspeed
4. Fast-forwardplaybackup
to16xtimesspeed
5. Gotopreviousrecording
6. Gotonextrecording
7. Deleterecording
8. Returntoliveview
9. Returntorecordinglelist
10. Taptominimizethemenu
1 32 4 5 6 7 8 9
10
TIP: To delete all recordings,
format the SD Card.
TIP: Playback can also be accessed by pressing the Playback button on the top of
the monitor.
PLEASE NOTE: In playback mode,
to turn the volume on or o, use
the volume buttons at the top of
the monitor.
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FREQUENTLY ASKED QUESTIONS
WHAT TO DO WHEN A CAMERA DOES NOT PAIR SUCCESSFULLY TO THE
PHOENIX HD MONITOR.
Ifyourcamera(s)donotpairautomaticallyafterfollowingthepairingsteps,unplug
yourcamera(s)frompowerforoneminute.Plugthecamera(s)backinandrepeat
thepairingsteps.
WHAT IS THE MAXIMUM SIZE MIRCOSD CARD THAT CAN BE USED IN THE
PHOENIX HD?
ThemaximumsizemircoSDcardis512GB.
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QuickStartGuide,pleasevisitdefendercameras.com.
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beexactlyasshown.
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Defender DPHD2C-64 Questions and Answers

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