Canon S500 User Manual

S500

™

Color Bubble Jet

™

Printer

Quick Start Guide

S500_Front Matter.QXD 5/12/01 1:49 PM Page 1

Canon S500 Color Bubble JetPrinter Quick StartGuide.

CCooppyyrriigghhtt

Thismanualis copyrighted byCanon U.S.A. Inc. with allrights reserved. Under the copyright laws, this

manualmaynotbe reproduced in anyform, in whole or in part, withoutthe prior written consentofCanon

U.S.A. Inc.

DDiissccllaaiimmeerr

Canon U.S.A. Inc. hasreviewed thismanualthoroughlyin order thatitwillbe an easyto use guide to your

Canon S500 Color Bubble JetPrinter. Allstatements, technicalinformation and recommendationsin this

manualand in anyguides or related documentsare believed reliable, but the accuracyand completeness

thereofare notguaranteed or warranted, and they are notintended to be, nor should theybe understood to

be, representation or warrantiesconcerning the productsdescribed.

Specificationsare subject to change withoutnotice.

Allprint speedsbased on draftmode. Printspeed willvarydepending on system configuration, software,

documentcomplexity, printmode and page coverage.

Asan

EnergyStar partner, Canon U.S.A. Inc., hasdetermined thatthisproductmeetsthe

EnergyStar guidelinesfor energyefficiency.

Allinformation regarding non-Canon productswascompiled from publiclyavailable information. No

representation is made regarding the accuracythereof.

TTrraaddeemmaarrkkss

Canon and BJ are registered trademarksand Bubble Jetand S500 are trademarks ofCanon Inc.

Canon U.S.A. Inc.

DigitalHome and Personal SystemsDivision

2995 Redhill Avenue

Costa Mesa, CA 92626

PRINTED IN THAILAND

Partnumber 6861A002AA

S500_Front Matter.QXD 5/12/01 1:49 PM Page 2

CCoonntteennttss

Chapter 1: BasicPrinting

Turning Your Printer On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

WhatIs a Printer Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Selecting the S500 Printer for Use . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Recommended Paper Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Loading Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Cancelling a PrintJob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Advanced PrintFeatures

Improving Printed Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting PrintQuality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Adjusting Color Balance, Intensity and Brightness . . . . . . . . . . . . . 12

Changing the Page Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Saving and Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3: Printing Maintenance

Monitoring Ink Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing InkTanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Printing a Nozzle CheckPattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Aligning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 4: Troubleshooting

Tipsfor Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Customer Care Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 5: The BJ Solution Software–Downloading Images

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing the BJ Solution Software . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Accessing the Online Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

WindowsUsers: Using Your Software . . . . . . . . . . . . . . . . . . . . . . . . .36

WindowsUsers: Uninstalling the Software . . . . . . . . . . . . . . . . . . . .38

Macintosh Users: Using Your Software . . . . . . . . . . . . . . . . . . . . . . . .38

Macintosh Users: Uninstalling the Software . . . . . . . . . . . . . . . . . . .40

iii

S500_TOC.QXD 5/12/01 1:51 PM Page iii

Appendix

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Uninstalling the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Registering Your Canon Product . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

SafetyInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

RegulatoryInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Limited Warranty—U.S. Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Contents

S500_TOC.QXD 5/12/01 1:51 PM Page iv

CChhaapptteerr 11:: BBaassiicc PPrriinnttiinngg

Congratulationson purchasing your new Canon

S500 Color Bubble Jet

™

Printer!

With this printer, you can print basicbusiness documents in color or black and

white, as well asprinton a varietyofspecialtymedia, such asCanon High

Resolution Paper (idealfor businessdocumentssuch aspresentationsthat

include large numbersofcolor illustrations), Canon GlossyPhoto Paper or

Canon Photo Paper Pro (for digitalphotographs) and Canon Transparencies (for

presentations). For a fulllistofthe Canon specialtymedia that can be used with

your S500 printer, see “SpecialtyMedia” on page 3.

Thisquickstartguide describessome ofthe featuresofyour S500

printer and how to use them. For more information, view and/or

printthe S500 User’sGuideon the Setup Software & User’sGuide

CD-ROM.

Driver featuresand screen shotsdescribed in this guide reflect

Windows

98 and may be differentfor WindowsNT

4.0 and

Windows 2000 users.

TTuurrnniinngg YYoouurr PPrriinntteerr OOnn aanndd OOffff

To turn your printer on or off, pressthe

POWER button.

The POWER lamp willflash green when

warming up or when a print job is

being sentto the printer. It will glow a

steady(non-flashing) green when the

printer is readyfor use or when the

printjob iscomplete.

Ifthe POWER lamp

flashes orange, see

“Handling Error

Messages” beginning

on page 30.

S500_Chapter1.QXD 5/12/01 1:55 PM Page 1

BasicPrinting

WWhhaatt IIss aa PPrriinntteerr DDrriivveerr??

Mostcomputersrequire specialsoftware to link the software applicationsyou

use to create documentsor imageswith your printer. This software, called a

printerdriver, convertsinformation from the application into a formatthatthe

printer can understand. The Canon S500 printer driver also providesother

featuressuch as monitoring the printer’s paper supplyand ink levels.

SSeelleeccttiinngg tthhee SS550000 PPrriinntteerr ffoorr UUssee

Ifthe S500 isthe onlyprinter connected to your computer, it willautomatically

be setas the default(main) printer. However, if your computer hasaccess to

multiple printers, you can setthe S500 asthe defaultprinter.

TToo sseett tthhee SS550000 aass tthhee ddeeffaauulltt pprriinntteerr iinn WWiinnddoowwss

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

2. Right-clickthe Canon S500 printer icon, then click

SSeett aass DDeeffaauulltt

. The Canon

S500 printer icon willdisplaya check markindicating itisthe default

printer.

TToo sseelleecctt tthhee SS550000 ffrroomm wwiitthhiinn aa WWiinnddoowwss aapppplliiccaattiioonn::

Even if another printer issetasthe defaultprinter, you can still selectthe Canon

S500 for a specific printjob from within most Windowsapplications.

Menus varybetween applications. Consult your application user

documentation if the Printoption isnotlisted.

1. From the

FFiillee

menu, click

PPrriinntt

2. Select

CCaannoonn SS550000

from the Name drop-down list, then click

OOKK

TToo sseelleecctt tthhee SS550000 iinn MMaacc

OOSS::

1. Click

AAppppllee

, then

CChhoooosseerr

2. Clickthe

SS550000

printer icon. The S500 willremain the defaultprinter until

another isselected.

S500_Chapter1.QXD 5/12/01 1:55 PM Page 2

RReeccoommmmeennddeedd PPaappeerr UUssee

There are two stepsrecommended for getting the bestoutput for your printed

documents:

• Setthe printer thicknesslever for the media used. (See “Load Limitand

Paper Thickness Lever Position” on page 4.)

• Selectthe correctmedia setting in the printer driver. (See “Chapter 2:

Advanced PrintFeatures” on page 9.)

GGeenneerraall BBuussiinneessss PPrriinnttiinngg

For everydaypaper printing, use plain paper (17 to 28 lb.). Use standard #10

envelopeswith your S500 printer.

SSppeecciiaallttyy MMeeddiiaa

For optimum results, Canon recommendsthatyou use genuine Canon media

with your S500 printer. Follow the instructionsthatcome with any specialty

media on storing, handling and printing.

The specialty media available for use with the S500 include:

• Canon High Resolution Paper

• Canon Transparencies

• Canon Banner Paper

• Canon GlossyPhoto Paper

• Canon Photo Paper Pro

• Canon GlossyPhoto Cards

• Canon High GlossPhoto Film

• Canon T-ShirtTransfers

For instructionson loading and handling specialtymedia, see the

instructionsthat come with thatmedia type or see the S500

User’sGuide on the Setup Software & User’sGuide CD-ROM.

Handle media carefullybyitsedges. Dirtor fingerprints on the

printsurface will adverselyaffect printquality.

BasicPrinting

S500_Chapter1.QXD 5/12/01 1:55 PM Page 3

MMeeddiiaa ttoo AAvvooiidd

Do notuse the following typesofmedia with your S500 astheycould produce

poor qualityprintimages, or jam or damage the printer:

• Paper that is folded, excessivelycurled, wrinkled or wrapped

• Damp paper

• Excessively thin or thickpaper

• Paper with pasted photos, stickers, etc.

• Envelopes with overlapping flapsor self-sealing flaps

• Tractor feed paper, perforated paper or 3-hole punched paper, or paper with

anytype of attached fasteners, ribbons, etc.

LLooaaddiinngg PPaappeerr aanndd OOtthheerr MMeeddiiaa

LLooaadd LLiimmiitt aanndd PPaappeerr TThhiicckknneessss LLeevveerr PPoossiittiioonn

BasicPrinting

PPaappeerr TThhiicckknneessss

LLeevveerr PPoossiittiioonn

up to to 100 sheets(17 lbs.)

High Resolution Paper

Photo Paper Pro

Photo Paper Pro (4 x 6)

High GlossPhoto Film

GlossyPhoto Paper

GlossyPhoto Cards

Transparencies

#10 envelopes

Banner paper

T-ShirtTransfers

MMeeddiiaa TTyyppee PPaappeerr RReesstt LLooaadd LLiimmiitt

Plain paper Left

up to 10 sheets Left

up to 80 sheets Left

Left

up to 20 sheets Left

1 sheet

1 sheet Left

up to 20 sheets Left

up to 30 sheets

up to 10 envelopes

1 sheet(printup to 6 connected sheets)

1 sheet

Left

Right

S500_Chapter1.QXD 5/12/01 1:55 PM Page 4

The S500 can printon paper ranging from

standard copier paper (usually17–28 lb.)

to specialtymedia paper and envelopes.

The paper thicknesslever islocated inside

the frontcover, on the printhead holder. It

controls the paper feed for the type and

weightof the media on which you are

printing.

For envelopes(see “To load

envelopes:” on page 6), bannersand

T-ShirtTransfers.

For regular paper and other media with a leftposition in the table (see

“Load Limit and Paper ThicknessLever Position” on page 4).

Use the charton the previouspage to ensure thatthe paper thicknesslever is

setcorrectlyfor the type of media you are using.

TToo llooaadd ppaappeerr oorr ootthheerr mmeeddiiaa::

1. Make sure the paper thicknesslever is

setcorrectlyfor the media used.

2. Slide the paper guide completely to the left.

3. Fan the edgesofthe sheets to remove

static cling and avoid paper jams, then

tap the edgesofthe stack againsta flat

surface so the stack isaligned.

4. Insertthe media into the paper rest,

with the printside facing up.

Some papers, especially

specialty media, have

specific sides for printing. The printside isusuallythe glossier

side or the brighter white side. When using specialtymedia,

do nottouch the printside.

5. Slide the paper guide to the edge of the media until itisfirmlyin place.

You can load up to 100 sheets ofplain (17 lb.) paper or 80

sheetsofCanon High Resolution Paper in the paper restatone

time. Never load the paper above the load limitmark.

BasicPrinting

Printside

Load limit mark

S500_Chapter1.QXD 5/12/01 1:55 PM Page 5

TToo llooaadd eennvveellooppeess::

1. Liftthe cover and setthe paper thicknesslever to the envelope mark. Close

the cover.

2. Slide the paper feed guide to the left.

3. Press down on the corners

and sides ofthe envelopes

to make them asflat as

possible byexpelling all of

the air.

To avoid paper jams, make

sure envelopes are flat

before you load them into

the paper tray.

Make sure that none ofthe flapsoverlap. Ifthe envelope

edges are notflat, crease them with the side ofa pen.

Do notallow more than 10 envelopesto stackon the paper

outputtray.

4. With the address side facing

up and pointed in the

direction shown in the

illustration, align the stack

with the rightside ofthe

paper rest, then insertthe

stackinto the printer.

5. Slide the paper guide to the

edge ofthe envelopesuntilit

isfirmly in place.

BasicPrinting

Flap side ofenvelope facesdown

S500_Chapter1.QXD 5/12/01 1:55 PM Page 6

CCaanncceelllliinngg aa PPrriinntt JJoobb

There are several waysto cancela printjob in progress:

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm tthhee pprriinntteerr::

While a job isprinting, pressthe

RREESSUUMMEE//CCAANNCCEELL

button on the printer. The printjob willbe cancelled

and the paper ejected.

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm tthhee SS550000 pprriinntt

ddiiaalloogg bbooxx::

When a job is printing on the S500, a printstatus

dialog box displays on your screen.

Click

CCaanncceell

atany time while this dialog boxis

open to cancelthe currentprint job. The printjob

willbe cancelled and the paper ejected.

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm tthhee PPrriinntteerr SSttaattuuss MMoonniittoorr::

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

2. Right-click

CCaannoonn SS550000

, then click

PPrrooppeerrttiieess

3. Selectthe

MMaaiinntteennaannccee

tab, then clickthe

SSttaarrtt SSttaattuuss MMoonniittoorr

button.

4. Click

CCaanncceell PPrriinnttiinngg

The printjob willbe cancelled and the paper

ejected.

TToo ccaanncceell aa pprriinntt jjoobb ffrroomm WWiinnddoowwss::

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

2. Double-click

CCaannoonn SS550000,,

clickthe printjob, then pressthe

DDeelleettee

key.

The printjob willbe cancelled and the paper ejected.

BasicPrinting

RESUME/CANCEL button

S500_Chapter1.QXD 5/12/01 1:55 PM Page 7

TToo ccaanncceell aa pprriinntt jjoobb iinn MMaacc OOSS wwhheenn uussiinngg ffoorreeggrroouunndd pprriinnttiinngg::

On your keyboard, pressthe Apple

™

CCoommmmaanndd

key ( ) and the period key ( . )

atthe same time.

The printjob willbe cancelled and the paper ejected.

TToo ccaanncceell aa pprriinntt jjoobb iinn MMaacc OOSS wwhheenn uussiinngg bbaacckkggrroouunndd pprriinnttiinngg::

1. While a job isprinting, go

to the BJ PrintMonitor

window (click

FFiinnddeerr

, then

BBJJ PPrriinntt MMoonniittoorr

2. Highlightthe job to be

cancelled.

3. Clickthe

SSttoopp PPrriinnttiinngg

icon

in the PrintQueue dialog

box.

The printjob willbe cancelled

and the paper ejected.

BasicPrinting

S500_Chapter1.QXD 5/12/01 1:55 PM Page 8

CChhaapptteerr 22:: AAddvvaanncceedd PPrriinntt

FFeeaattuurreess

IImmpprroovviinngg PPrriinntteedd IImmaaggeess

Two importantfactorscontrol the quality and outputof your printed images:

PPaappeerr aanndd IInnkk

Using recommended paper or specialtymedia for printing

graphicimagesor photographs can significantlyimprove the quality ofyour

printout. (See “Recommended Paper Use” on page 3.) Also, alwaysuse the

specific Canon inks for your S500 printer, as noted on the inside backcover.

PPrriinntteerr DDrriivveerr SSeettttiinnggss

There is a varietyof settingsyou can use to enhance

the qualityofthe print, the colorsand the way in which the document

comes outofthe printer.

Manyof these features are covered in thischapter. For more

information, see the S500 User’s Guideon the Setup Software

& User’sGuide CD-ROM, or accessthe online help:

While in the Propertieswindow, pressthe

FF11

key, or click in

the upper rightcorner then click the feature you wantto know

more about, or clickthe button when displayed.

Turn Bubble Help on byselecting

HHeellpp

, then

SShhooww BBuubbbbllee

HHeellpp

AAddjjuussttiinngg PPrriinntt QQuuaalliittyy

Two ofthe featuresthat affectthe appearance and quality ofyour printed

documentscan be controlled with the printer driver.

MMeeddiiaa TTyyppee

The S500 automaticallyadjustsprinter settingsto improve

printqualitybased on the media type (plain paper, GlossyPhoto Paper, etc.)

you select.

PPrriinntt QQuuaalliittyy

When you select a media type, printqualityis automatically

setfor thatmedia. You can change printquality settingsifdesired.

S500_Chapter 2.QXD 5/12/01 1:53 PM Page 9

Advanced PrintFeatures

1100

TToo mmaannuuaallllyy aaddjjuusstt pprriinntt qquuaalliittyy sseettttiinnggss iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

2. With

CCaannoonn SS550000

asthe selected printer, click

PPrrooppeerrttiieess

. The S500

Propertieswindow willopen to the Main tab.

3. Selectthe appropriate

MMeeddiiaa

TTyyppee

from the drop-down

menu.

4. Each media type hasa default

quality, butyou can selecta

different

PPrriinntt QQuuaalliittyy

HHiigghh

For high qualitywhen

printing a color document.

SSttaannddaarrdd

For high quality

when printing text.

DDrraafftt

For printing textdrafts

ata faster speed.

CCuussttoomm

Allowsfor more precise control.

Ifyou select

CCuussttoomm

, the Set button becomesactive. Click

SSeett

to open the

SetPrintQuality dialog box. There are two features you can control:

PPrriinntt QQuuaalliittyy

The printer driver

providesfive settingsfor custom

printquality, ranging from

FFaasstt

atthe far left(printsat 600 dpi,

which means faster printing and

lessink) to

FFiinnee

, which printsat

2400 x1200 dpi.

HHaallffttoonniinngg

Thiscontrolsthe

pattern in which the inkislaid

down during printing for

graphicimages.

5. When done, click

OOKK

S500_Chapter 2.QXD 5/12/01 1:53 PM Page 10

TToo mmaannuuaallllyy aaddjjuusstt pprriinntt qquuaalliittyy

sseettttiinnggss iinn MMaacc OOSS::

1. Make sure thatthe

SS550000

isthe

selected printer (from the

AAppppllee

menu, select

CChhoooosseerr

, then

SS550000

2. From an application

FFiillee

menu, click

PPrriinntt

3. Clickthe

MMaannuuaall

printmode icon,

then click the

DDeettaaiillss

button. The

Detailed Setting dialog boxwillopen.

Make sure

QQuuaalliittyy

isselected.

4. Click and drag the

PPrriinntt QQuuaalliittyy

slide

bar to select your preferred output

quality.

5. When done, click

OOKK

, then

PPrriinntt

TToo sseelleecctt bbeesstt pprriinntt qquuaalliittyy wwiitthh tthhee PPrriinntt AAddvviissoorr wwiizzaarrdd::

PrintAdvisor isa wizard that helpsyou selectthe mostoptimum media type and

printqualityfor your printjob.

1. From an application

FFiillee

menu, select

PPrriinntt

2. With

CCaannoonn SS550000

asthe

selected printer, click

PPrrooppeerrttiieess

. The S500

Propertieswindow willopen

to the Main tab.

3. Clickthe

PPrriinntt AAddvviissoorr

button.

The wizard dialog boxwill

open.

4. Follow the on-screen

instructionsto select the

optimum outputtype, media

and settingsfor your print job.

5. Click

OOKK

to save the setting and close the S500 Propertieswindow.

Advanced PrintFeatures

1111

S500_Chapter 2.QXD 5/12/01 1:53 PM Page 11

TToo aauuttoommaattiiccaallllyy mmaakkee iimmaaggeess mmoorree ssmmooootthh iinn WWiinnddoowwss::

Image Optimizer smoothesjagged edgesformed when enlarging a photo or

graphicfrom itsoriginal size. It ismost effective when used with low-resolution

images.

1. From an application

FFiillee

menu,

select

PPrriinntt

2. With

CCaannoonn SS550000

asthe

selected printer, click

PPrrooppeerrttiieess

3. Clickthe

EEffffeeccttss

tab, then click

the

IImmaaggee OOppttiimmiizzeerr

checkbox.

4. Click

OOKK

to save thissetting

and close the S500 Properties

window.

AAddjjuussttiinngg CCoolloorr BBaallaannccee,, IInntteennssiittyy aanndd BBrriigghhttnneessss

You can enhance color printing by adjusting the color balance, intensity

(saturation) and brightness.

For more information on these settings, see the S500 User’sGuide

on the Setup Software & User’s Guide CD-ROM, or accessthe

online help (press

FF11

or click in Windows; turn on Bubble Help in

Mac) while in the printer driver interface.

TToo mmaannuuaallllyy aaddjjuusstt ccoolloorr

sseettttiinnggss iinn WWiinnddoowwss::

1. From an application

FFiillee

menu,

select

PPrriinntt

2. With

CCaannoonn SS550000

asthe

selected printer, click

PPrrooppeerrttiieess

3. On the

MMaaiinn

tab, under

CCoolloorr

AAddjjuussttmmeenntt

, select

MMaannuuaall

The Set button willbecome active.

4. Click

SSeett

, and the Manual

Color Adjustmentdialog box

willopen.

Advanced PrintFeatures

1122

S500_Chapter 2.QXD 5/12/01 1:53 PM Page 12

5. Click and drag the

CCoolloorr BBaallaannccee

slide

bar for each color to adjustthe color

settings. The resultswillpreview.

6. Click and drag the

IInntteennssiittyy

slide bar to

change the intensity(saturation) for the

image. The resultswillpreview.

IImmaaggee CCoolloorr MMaannaaggeemmeenntt ((IICCMM))

is a

feature that automaticallyadjuststhe

image colors. (Thisfeature isonly available in Windows98, Me and 2000).

To use ICM for automaticcolor adjustment, clickthe

EEnnaabbllee

IICCMM

checkbox. Allother featureson thistab (exceptIntensity)

willbecome inactive.

8. Under

PPrriinntt TTyyppee

, select

PPhhoottoo

when printing photographs. Thisallowsfor a

wider range oftones. Setto

GGrraapphhiicc

when printing graphic imagesfor

crisper, cleaner graphic images.

9. Selecta

BBrriigghhttnneessss

setting to determine how light or darkthe image will

appear when printed.

10.When done, click

OOKK

To printin black only, check the

GGrraayyssccaallee PPrriinnttiinngg

box. This

willconvertcolor imagesto grayscale when printing, without

changing the originalcolorsin the document.

TToo mmaannuuaallllyy aaddjjuusstt ccoolloorr sseettttiinnggss iinn MMaacc OOSS::

1. Make sure thatthe

SS550000

isthe selected printer. (From the

AAppppllee

menu,

select

CChhoooosseerr

, then

SS550000

2. From an application

FFiillee

menu, click

PPrriinntt

3. Clickthe

MMaannuuaall

printmode icon,

then click

DDeettaaiillss

4. Clickthe

CCoolloorr

icon.

5. Adjustthe

CCoolloorr CCoorrrreeccttiioonn

PPrriinntt

TTyyppee

GGaammmmaa CCoorrrreeccttiioonn

CCoolloorr

BBaallaannccee

and

IInntteennssiittyy

settingsfor

your image.

6. When done, click

OOKK

, then

PPrriinntt

Advanced PrintFeatures

1133

S500_Chapter 2.QXD 5/12/01 1:54 PM Page 13

TToo aauuttoommaattiiccaallllyy ooppttiimmiizzee tthhee iimmaaggee iinn WWiinnddoowwss::

Photo Optimizer PRO automaticallyadjusts a photographicimage created with a

digitalcamera. Use this feature to compensate for unsatisfactorycolor balance and

over- or under-exposure before printing.

1. From an application

FFiillee

menu, select

PPrriinntt

2. With

CCaannoonn SS550000

asthe selected printer, click

PPrrooppeerrttiieess

3. Selectthe

EEffffeeccttss

tab.

4. Click to checkthe

PPhhoottoo

OOppttiimmiizzeerr PPRROO

checkbox.

When

PPhhoottoo OOppttiimmiizzeerr PPRROO

ischecked, the

AAppppllyy

TThhrroouugghhoouutt PPaaggee

option

becomes active. Ifthisboxis

leftunchecked, the S500 will

optimize each image

individually. Ifchecked, all

imageswillbe automatically

corrected with the same

settings.

5. When done, click

OOKK

CChhaannggiinngg tthhee PPaaggee SSeettuupp

You can change how the image isprinted withoutaffecting the originalimage

file.

TToo cchhaannggee ppaaggee sseettuupp iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

2. With

CCaannoonn SS550000

asthe selected printer, click

PPrrooppeerrttiieess

3. Clickthe

PPaaggee SSeettuupp

tab.

4. From this tab, you can change the following options:

PPaaggee SSiizzee

Defaultsto the page size setin the originaldocument, butcan

be changed.

OOrriieennttaattiioonn

Lets you selecteither portraitor landscape orientation.

Advanced PrintFeatures

1144

S500_Chapter 2.QXD 5/12/01 1:54 PM Page 14

PPrriinntteerr PPaappeerr SSiizzee

The page

size used by the printer. This

defaults to match the page

size. However, a different

printer paper size can be

selected ifa Printing Type

other than normal isselected

(see below).

PPrriinnttiinngg TTyyppee

Defaultsto

Normal-size Printing. Click the

drop-down arrow to selecta

different

PPrriinnttiinngg TTyyppee

SSccaalleedd PPrriinnttiinngg

With this option you can setthe scale ofthe printed

image down to 20% or up to 400% of the original.

PPaaggee LLaayyoouutt PPrriinnttiinngg

Lets you setthe number ofpages to printon a

single sheet. Click

SSppeecciiffyy

to setthe number of pagesto a sheet of

paper (1 to 16), the printorder for those pages(leftto rightor rightto

left) and whether you want to printa border around each page.

PPoosstteerr PPrriinnttiinngg

Lets you printan oversized image on multiple pages that

can then be manuallyjoined together. Click

SSppeecciiffyy

to setthe image

divisions(how manytiles the image willbreak up into).

BBaannnneerr PPrriinnttiinngg

Used for printing bannerson specialbanner paper.

5. When done, click

OOKK

For more feature descriptions, see the S500 User’sGuideon the Setup Software

& User’sGuide CD-ROM or accessthe online help.

TToo cchhaannggee ppaaggee sseettuupp iinn MMaacc OOSS::

1. Make sure that

SS550000

isthe selected printer (from the

AAppppllee

menu, select

CChhoooosseerr

, then

SS550000

2. From an application

FFiillee

menu,

click

PPaaggee SSeettuupp

. The Page

Setup dialog boxwillopen.

3. From this dialog box, you can

change the following:

Advanced PrintFeatures

1155

S500_Chapter 2.QXD 5/12/01 1:54 PM Page 15

• Selecta paper size from the

PPaappeerr SSiizzee

drop-down list. (Ifprinting a

banner, clickto check the

BBaannnneerr PPrriinnttiinngg

checkbox, then follow the on-

screen instructions.)

• Seta

SSccaallee

percentage value between 50% and 200% to printthe image

in a size differentfrom the originaldocument.

• Clickan

OOrriieennttaattiioonn

icon to change the page orientation.

4. To save these settings for the nextprintjob, click the

SSaavvee SSeettttiinnggss

check

box.

5. When done, click

PPrriinntt

TToo cchhaannggee ppaaggee llaayyoouutt aanndd pprriinntt oorrddeerr iinn MMaacc OOSS::

1. Make sure that

SS550000

isthe selected

printer (from the

AAppppllee

menu, select

CChhoooosseerr

, then

SS550000

2. From an application

FFiillee

menu, click

PPrriinntt

. The Print window willappear.

3. Click

OOppttiioonnss

. The Optionsdialog

boxwillopen.

4. From the Options dialog box, you can

enter or change the following:

• To printin reverse order, check

the

PPrriinntt iinn rreevveerrssee oorrddeerr

box.

• Ifyou are printing more than one copy, check the

PPrriinntt ccoollllaatteedd ppaaggeess

box to collate each copyinstead ofprinting allof page 1, then all ofpage

2, etc.

• Under

LLaayyoouutt

, click the

drop-down arrow to

change the number of

pages to printon a sheet

(1 Page up to 16 Page).

• Ifthe page layoutisother

than 1 Page, you can

selecta different

PPaaggee

OOrrddeerr

specificto the

selected page layout.

Advanced PrintFeatures

1166

S500_Chapter 2.QXD 5/12/01 1:54 PM Page 16

• Ifthe page layoutisother than 1 Page/SheetPrinting, you can also

selectwhether to print a

BBoorrddeerr

around each page.

5. When done, click

OOKK

, then

PPrriinntt

For more information on printer driver features, see the

S500 User’sGuideon the Setup Software & User’sGuide

CD-ROM, or use the MacBubble Help.

SSaavviinngg aanndd RReeccaalllliinngg DDrriivveerr SSeettttiinnggss

When you change printer driver settingsfor a specificprintjob, such asprinting

black and white photos, or printing documentswith a specialbackground, you

can save and name these settingsfor future use on other similar printjobs.

TToo ssaavvee ddrriivveerr sseettttiinnggss iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

2. With

CCaannoonn SS550000

asthe selected printer, click

PPrrooppeerrttiieess

3. Make the desired printer

driver setting changes.

4. Withoutexiting the Properties

window, selectthe

PPrrooffiilleess

tab.

5. Click

AAdddd ttoo PPrrooffiilleess

, then

type a name for your settings

in the

NNaammee

field. You can

also selectan icon for this

profile.

6. Type a description of your

settings.

7. Click

SSaavvee

TToo ssaavvee ddrriivveerr sseettttiinnggss iinn MMaacc OOSS::

1. From an application

FFiillee

menu, select

PPrriinntt

. The Print window willappear.

2. Make the desired printer driver setting changes.

3. From the Printwindow, click

AAppppllyy

. The Register Settingsdialog willopen.

Advanced PrintFeatures

1177

S500_Chapter 2.QXD 5/12/01 1:54 PM Page 17

4. Click

AAppppllyy

again, then type a name for the

settings.

5. Click

OOKK

. The Register Settingswindow will

reappear.

To save the new settings as

your defaultsettingsfor the

Manualicon, click the name in the

SSeettttiinnggss

list, then click

DDeeffaauulltt

See the S500 User’sGuideon the Setup Software & User’s

Guide CD-ROM for instructionson removing manual settings

and restoring defaultsettings.

6. When done, click

CClloossee

TToo rreettrriieevvee aa ssaavveedd sseettttiinngg pprrooffiillee iinn WWiinnddoowwss::

1. From an application

FFiillee

menu, select

PPrriinntt

2. With

CCaannoonn SS550000

asthe

selected printer, click

PPrrooppeerrttiieess

3. Selectthe

PPrrooffiilleess

tab.

4. Highlightthe saved setting

profile you wantto use.

5. Click

RReettrriieevvee ffrroomm PPrrooffiilleess

then click

OOKK

to confirm the

profile change. The profile

settingswillbecome active.

6. Click

OOKK

again to close the window.

TToo rreeccaallll ddrriivveerr sseettttiinnggss iinn MMaacc OOSS::

1. From an application

FFiillee

menu, select

PPrriinntt

2. Click

AAppppllyy

, then selectthe name of your saved settings.

3. Click

DDeeffaauullttss

, then

OOKK

4. Click

IImmppoorrtt

, then

CClloossee

Advanced PrintFeatures

1188

S500_Chapter 2.QXD 5/12/01 1:54 PM Page 18

CChhaapptteerr 33:: PPrriinnttiinngg

MMaaiinntteennaannccee

MMoonniittoorriinngg IInnkk LLeevveellss

The printdriver allows you to monitor the level ofink in each ink tank.

TToo cchheecckk iinnkk lleevveellss iinn WWiinnddoowwss::

1. With the printer on, click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

2. Right-clickthe

CCaannoonn SS550000

icon, then

select

PPrrooppeerrttiieess

3. Selectthe

MMaaiinntteennaannccee

tab, then click

SSttaarrtt SSttaattuuss MMoonniittoorr

. The Canon S500

Status Monitor window willappear.

The Ink paneldisplaysthe ink levelsfor

each tank.

The following iconsappear when an ink

tank islow or hasrun outof ink:

Ink low. Replace inktankas

soon aspossible.

Ink out. Replace inktank

immediately.

4. Click on the top rightof the window to close the StatusMonitor, then

click

OOKK

to close the Propertieswindow.

TToo cchheecckk iinnkk lleevveellss iinn MMaacc OOSS::

The S500 Print Monitor can display inklevelswhen they are running low if you

have enabled backgrounding printing in the Choose option. See the S500 User’s

1199

S500_Chapter3.QXD 5/12/01 1:52 PM Page 19

Printing Maintenance

2200

Guideon the Setup Software and User’s Guide CD-ROM for more information

aboutthisfeature.

Bydefault,

BBaacckkggrroouunnddiinngg

OOffff

RReeppllaacciinngg IInnkk TTaannkkss

TToo rreeppllaaccee aann eemmppttyy iinnkk ttaannkk::

1. With the printer on, open the front cover. The

printhead holder willautomaticallymove to the

center.

2. Press the tab on the frontof the emptyink tank,

then remove and discard the emptytank.

3. Remove the new ink tank from itspackage. Pull the

orange tape up, remove the wrapper and twistoff

the orange protective cap.

To avoid spilling ink, never press on

the sides ofan ink tank.

4. Holding the new ink tank ata slightangle, align it

with the correctcolor slot, then gentlyinsertit.

Do notforce an inktankinto the

printhead. If the inktank doesnotgo

in smoothly, realign it, then tryagain.

5. Press down on the inktankuntilitclicksinto place.

6. Close the front cover.

PPrriinnttiinngg aa NNoozzzzllee CChheecckk PPaatttteerrnn

The printhead dischargesink through nozzles—tiny openingsfrom which the ink

issprayed. If faded or streaked colorsand textappear on your outputwhen you

print, some ofthe nozzlesmaybe clogged. You can check for this problem by

printing a nozzle check pattern.

TToo pprriinntt aa nnoozzzzllee cchheecckk ppaatttteerrnn iinn WWiinnddoowwss::

1. Make sure the printer is on and paper loaded.

S500_Chapter3.QXD 5/12/01 1:52 PM Page 20

2. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

3. Right-clickthe

CCaannoonn SS550000

printer icon, then select

PPrrooppeerrttiieess

4. Clickthe

MMaaiinntteennaannccee

tab,

then click the

NNoozzzzllee CChheecckk

button.

5. Click

OOKK

to startthe nozzle

test. The nozzle test pattern

will print.

The Maintenance tab may varyfor WindowsNT 4.0 and

Windows2000.

6. Check the printed nozzle check pattern. Ifpartofthe top pattern ismissing,

see “Cleaning the Printhead” on page 22 for procedures.

TToo pprriinntt aa nnoozzzzllee cchheecckk ppaatttteerrnn iinn MMaacc OOSS::

1. Make sure the printer is on and paper

loaded.

2. In a software application, click

FFiillee

then

PPaaggee SSeettuupp

3. Click

UUttiilliittiieess

. The Canon S500 Printer

Utilitywindow willappear.

4. Select

TTeesstt PPrriinntt

from the drop-down

menu.

5. Clickthe

NNoozzzzllee CChheecckk

button. When

prompted, click

OOKK

. The nozzle testpattern willprint.

6. When done, click

CClloossee

7. Check the printed nozzle check pattern. Ifpartofthe top pattern ismissing,

see “Cleaning the Printhead” on page 22 for procedures.

Printing Maintenance

2211

S500_Chapter3.QXD 5/12/01 1:52 PM Page 21

CClleeaanniinngg tthhee PPrriinntthheeaadd

Ifyour printed outputappears faded, streaked or scratchy, the printhead may

need to be cleaned or aligned. See the S500 User’sGuideon the Setup

Software & User’s Guide CD-ROM for additionalcorrective actions.

Printhead cleaning consumesink. Avoid unnecessarycleaning.

TToo cclleeaann tthhee pprriinntthheeaadd iinn

WWiinnddoowwss::

1. With the printer on, click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

2. Right-clickthe

CCaannoonn SS550000

printer icon, then select

PPrrooppeerrttiieess

3. Clickthe

MMaaiinntteennaannccee

tab,

then click the

CClleeaanniinngg

button. The printer willclean

the printhead.

The Maintenance tab and proceduresmayvaryfor WindowsNT

4.0 and Windows2000. Follow the instructionswhen

prompted.

4. Click

OOKK

to close the window.

5. After the cleaning, printa nozzle check pattern to check the results. See

“Printing a Nozzle CheckPattern” on page 20.

6. Ifthere isno change after cleaning, check the amount ofink remaining. Ifan

ink tank isempty, replace it. See “Monitoring Ink Levels” on page 19.

TToo cclleeaann tthhee pprriinntthheeaadd iinn MMaacc OOSS::

1. Make sure the printer is on.

2. In a software application, click

FFiillee

, then

PPaaggee SSeettuupp

3. Click

UUttiilliittiieess

. The Canon S500 Printer Utility window willappear.

4. Clickthe

CClleeaanniinngg

button.

Printing Maintenance

2222

S500_Chapter3.QXD 5/12/01 1:52 PM Page 22

5. Selectthe colorsto be cleaned, then

click

OOKK

. The printer willclean the

printhead.

6. When done, click

CClloossee

7. After the cleaning, printa nozzle check

pattern to check the results. See

“Printing a Nozzle CheckPattern” on

page 20.

8. Ifthere isno change after cleaning, check the amount ofink remaining. Ifan

ink tank isempty, replace it. See “Monitoring Ink Levels” on page 19.

AAlliiggnniinngg tthhee PPrriinntthheeaadd

Sometimesprinted outputcan be faded or unclear because the printhead needs

to be aligned.

TToo aalliiggnn tthhee pprriinntthheeaadd iinn WWiinnddoowwss::

1. Make sure the printer is on

and paper loaded.

2. Click

SSttaarrtt

, then

SSeettttiinnggss

then

PPrriinntteerrss

3. Right-clickthe

CCaannoonn SS550000

printer icon, then select

PPrrooppeerrttiieess

4. Clickthe

MMaaiinntteennaannccee

tab,

then click the

PPrriinntt HHeeaadd

AAlliiggnnmmeenntt

button.

5. When asked to start

printhead alignment,

click

OOKK

6. Follow the on-screen instructionsto complete printhead alignment.

The Maintenance tab and proceduresmayvaryfor WindowsNT

4.0 and Windows2000. Follow the instructionswhen

prompted.

7. When printhead alignment iscomplete, click

OOKK

to close the window.

Printing Maintenance

2233

S500_Chapter3.QXD 5/12/01 1:53 PM Page 23

TToo aalliiggnn tthhee pprriinntthheeaadd iinn MMaacc OOSS::

1. Make sure the printer is on and paper loaded.

2. From the

FFiillee

menu in a software application, click

PPaaggee SSeettuupp

3. Clickthe

UUttiilliittiieess

button.

4. Clickthe down-arrow to select

TTeesstt

PPrriinntt

5. Clickthe

PPrriinntt HHeeaadd AAlliiggnnmmeenntt

icon.

6. Follow the on-screen instructionsto

complete printhead alignment.

7. After each printhead alignmentpattern

check, click

SSeenndd

8. When printhead alignment iscomplete, click

CClloossee

Printing Maintenance

2244

S500_Chapter3.QXD 5/12/01 1:53 PM Page 24

CChhaapptteerr 44::

TTrroouubblleesshhoooottiinngg

TTiippss ffoorr TTrroouubblleesshhoooottiinngg

Troubleshooting usuallyfallsinto one ofthe following categories:

IInnssttaallllaattiioonn

The printer driver willnot installproperly.

PPrriinntteerr HHaarrddwwaarree

The printer is notworking or notworking asexpected.

PPrriinntteedd OOuuttppuutt

The printed outputisnotcoming out asexpected.

EErrrroorr MMeessssaaggee

You are getting an error message from the software (displayed

on the screen) or the printer (indicated bya flashing lamp).

CCuussttoommeerr CCaarree CCeenntteerr

Canon offersa full range ofcustomer technicalsupportoptions.

Ifyou encounter difficulties during installation or operation ofyour Canon S500

printer, quicklyscan alltopicsuntilyou find a description that approximates

your difficulty. Go through the related solutionsuntilyou find one that works.

TTrroouubblleesshhoooottiinngg IInnssttaallllaattiioonn

TryThisPossible CauseProblem

Cannot

installthe

printer driver

Procedure not

followed correctly

See “Installing the Printer Driver” on page 41.

2255

S500_Chapter4.QXD 5/12/01 1:51 PM Page 25

Troubleshooting

Problem Possible Cause TryThis

Always uninstall the previousversion ofthe printer driver before

installing the new version. See “Uninstalling the Printer Driver” on

page 43.

Previousor same

printer driver

version already

installed

Other

applications

running in the

background

Other open applications on your computer can interfere with the

installation routine. Close allopen software applicationsbefore

reinstalling the printer driver. See “Installing the Printer Driver” on

page 41.

Installation not

starting

automatically

when CD is

inserted into

drive

IINNDDOOWWSS

Ifprinter driver installation did notstartautomaticallywhen

you loaded the CD-ROM:

1. Double-click

MMyy CCoommppuutteerr

on the Windows desktop, then

double-clickthe

CCDD--RROOMM ddrriivvee

2. Double-click

mmsseettuupp..eexxee

Ifyou installthe printer driver byclicking

SSttaarrtt

, then

RRuunn

specifythe correctCD-ROM drive and file name

(

xx::\\mmsseettuupp..eexxee

, where

isthe CD-ROMdrive).

AACC

OOSS

Double-clickthe

CCDD--RROOMM

icon on your desktop.

CD-ROM drive not

specified

Normally, after you insertthe S500 CD-ROM, the setup window

displaysautomatically. Ifit doesnot:

IINNDDOOWWSS

1. Double-click

MMyy CCoommppuutteerr

on the Windows desktop, then

double-clickthe

CCDD--RROOMM ddrriivvee

2. Double-click

mmsseettuupp..eexxee

AACC

OOSS

Double-clickthe

CCDD--RROOMM

icon on your desktop.

CD-ROM drive not

working properly

IINNDDOOWWSS

Use WindowsExplorer to confirm thatthe CD-ROMisoperating

normally:

1.From the desktop, double-click

MMyy CCoommppuutteerr

, then

CCDD--RROOMM

2.Ifthe filesdo notappear, refer to your Windows

documentation for more information.

AACC

OOSS

Open the

AAppppllee SSyysstteemm PPrrooffiilleerr

, click

DDeevviicceess

and

VVoolluummeess

then open the CD-ROM.

Cannot

installthe

printer driver

(continued)

2266

S500_Chapter4.QXD 5/12/01 1:51 PM Page 26

Troubleshooting

2277

Possible Cause

Problem

TryThis

Cannot

installthe

printer driver

(continued)

Computer cannot

detecta printer

port

Verifythatthe correctcable (USB or parallel) isconnected to both

your printer and your computer, and thatthe connection issecure.

Verifythatthe computer isturned on and the POWER lamp is a steady

(non-flashing) green.

Ifthisdoes notsolve the problem, exitthe installation procedure,

turn offthe printer, restartthe computer and reinstall the software.

The installer will promptyou when to turn the printer backon.

Problem Possible Cause TryThis

Paper jamsin

the printer

Media jammed

during paper feed

1. Gentlypullthe jammed paper outofthe paper output trayor the

paper rest, whichever iseasier.

Ifthe paper tearsand some isleftin the printer, turn the printer

off, open the frontcover, and remove the pieces. Ifyou cannot

reach or remove the torn paper, do notattemptto disassemble the

printer yourself. Contactthe Customer Care Center.

2. Reload paper into the paper rest, then press the RESUME/CANCEL

button on the printer.

You willneed to reprint the page thatjammed.

Ifyou turn the printer off, your printjob data will be lost. Printthe job

again.

Use a standard paper size whenever possible to preventjams.

Printer isnot

responding

Power cord not

securely

connected

Verifythatthe power cord issecurelyconnected to the printer and

plugged into a working outlet.

Printer isnotset

asdefault, isnot

turned on, or is

notready

Verifythatthe Canon S500 printer isthe default printer.

Verifythatthe printer ison. Ifthe POWER lamp is off, pressthe

POWER button. The lamp willflash green asthe printer warmsup,

then go to a steady (no flash) green when the printer isready.

Flashing green can also indicate the printer is processing a print job.

Ifthe POWER lamp flashesorange, or green and orange alternately,

see “Handling Error Messages” on page 30.

Printer/computer

incorrectly

connected

Reconnect the printer cable to the correct port, with the correctcable.

TTrroouubblleesshhoooottiinngg PPrriinntteerr HHaarrddwwaarree

S500_Chapter4.QXD 5/12/01 1:51 PM Page 27

Troubleshooting

2288

Printer isnot

responding

(continued)

Problem Possible Cause TryThis

Bad cable Replace the printer cable.

Computer and/or

printer needsto

be reset

Rebootthe computer and/or resetthe printer.

1. To rebootthe computer, close allopen applications, then restart.

2. To resetthe printer, turn it off, then on again.

Inktanksare not

seated properly

Printer tried

to printbut

no inkon

paper

Check the inktanks, and reseatthem ifnecessary. See “Replacing Ink

Tanks” on page 20.

Printhead

clogged

Verifythatthe printhead isworking properly. See “Printing a Nozzle

Check Pattern” on page 20 or “Cleaning the Printhead” on page 22.

Ifnecessary, perform multiple printhead cleanings. Ifprintquality

doesnotimprove, trydeep cleaning. Perform printhead deep

cleaning from the printer driver.

Inktanksmay

need to be

replaced

Verifythat you have sufficientink in the inktanks. See “Monitoring

InkLevels” on page 19.

Ifnecessary, replace the inktanks. See “Replacing Ink Tanks” on

page 20.

Printhead may

need to be

replaced

Verifythatthe printhead isworking properly. See “Printing a Nozzle

Check Pattern” on page 20 or “Cleaning the Printhead” on page 22.

Ifnecessary, perform multiple printhead cleanings. See “Cleaning the

Printhead” on page 22. If the printhead isstill notworking properly,

contact the Customer Care Center.

Problem

Possible Cause TryThis

Printed

colors are

incorrect

One or more ink

tanksinstalled in

the wrong

position

Verifythateach inktank islined up with the correct color labelin

the printhead. For more information, see “Replacing Ink Tanks” on

page 20.

Ifink tankswere placed in the incorrectcolor slots in the printhead,

after switching the tanksto their correct slots, perform atleasttwo

printhead cleanings to remove the incorrectresidualcolorsfrom the

printhead. For procedures, see “Cleaning the Printhead” on page 22.

IncorrectColor

Adjustment

setting

IINNDDOOWWSS

1.On the

MMaaiinn

tab ofthe S500 Propertieswindow, confirm

thatColor Adjustmentissetto

AAuuttoo

2. If

MMaannuuaall

isset, clickthe

DDeeffaauullttss

button on the Manual

Color Adjustmentwindow.

TTrroouubblleesshhoooottiinngg PPrriinntteedd OOuuttppuutt

S500_Chapter4.QXD 5/12/01 1:51 PM Page 28

Troubleshooting

2299

TryThisProblem Possible Cause

Printed

colors are

incorrect

(continued)

PrintMode is

improperlyset

AACC

OOSS

In the Printdialog box, select the appropriate

PPrriinntt MMooddee

setting.

Incorrectmedia

type

IINNDDOOWWSS

On the

MMaaiinn

tab ofthe S500 Propertieswindow, confirm that

the

MMeeddiiaa TTyyppee

selected matchesthe paper loaded.

AACC

OOSS

In the Printdialog box, confirm thatthe

MMeeddiiaa TTyyppee

selected

matchesthe paper loaded.

PrintQualityis

improperlyset

IINNDDOOWWSS

On the

MMaaiinn

tab ofthe S500 Propertieswindow, select the

appropriate PrintQualitysetting:

HHiigghh

SSttaannddaarrdd

DDrraafftt

CCuussttoomm

AACC

OOSS

In the

PPrriinntt

dialog box, selectthe

MMaannuuaall

icon, then clickthe

DDeettaaiillss

button. In the Detailed Setting window, slide the

PPrriinntt

QQuuaalliittyy

bar to selectyour preferred outputquality.

Printed

outputis

faded or

unclear

Media notloaded

printside up

Check thatyour media isplaced in the printer facing in the correct

direction. See “Loading Paper and Other Media” on page 4.

Low ink Verifythat you have sufficientink in the inktanks. See “Monitoring

InkLevels” on page 19.

Verifythatthe printhead isworking properly. See “Printing a Nozzle

Check Pattern” on page 20 and “Cleaning the Printhead” on page 22.

Ifnecessary, perform multiple printhead cleanings. See the S500

User’sGuideon the Setup Software & User’sGuide CD-ROM for more

information.

Printhead nozzles

clogged or

damaged

Inktanksare not

seated properly

Check the inktanks, and reseatthem ifnecessary. See “Replacing Ink

Tanks” on page 20.

Printhead needs

to be aligned

Perform printhead alignment. See "Aligning the Printhead" on

page 23.

1. Turn the printer offto clear the printer buffer.

2. Cancel the printjob from the computer. See “Cancelling a Print

Job” on page 7.

3. Turn the printer on again.

Meaningless

characters

printed

Corrupted print

instructionsare

stored in the

printer buffer

Printer/computer

notsecurely

connected

Check the cable connectionsbetween the printer and the computer to

verifythattheyare securelyconnected.

S500_Chapter4.QXD 5/12/01 1:51 PM Page 29

Troubleshooting

3300

Meaningless

characters

printed

(continued)

TryThis

Previousprintjob

paused before it

wasfinished

Ifa previousprint job waspaused before it wasprinted, turn the

printer and the computer off, then backon again, or

IINNDDOOWWSS

1. Click

SSttaarrtt

, then

SSeettttiinnggss

, then

PPrriinntteerrss

2. Double-click

CCaannoonn SS550000

and cancelanyunfinished print

jobs.

AACC

OOSS

On your keyboard, pressthe Apple Command key ( ) and

the period key(.) at the same time. The print job willbe

cancelled and the paper ejected.

Check the Printer window to verifythatthe correctprinter driver is

selected.

Incorrectprinter

driver selected

Bad (corrupted)

file

Create the document again and printit. Ifitprintssuccessfully, the

originalfile wascorrupted.

Extended Capabilities(Parallel) Port, or ECP, providesfaster data

transfer between the computer and the printer. Ifthe ECP setting is

incorrect, itcould resultin incorrectprintinformation going to the

printer. See the S500 User’sGuideon the Setup Software & User’s

Guide CD-ROM for instructions on how to check ECP settingsand

reconfigure ifneeded.

ECPmode notset

Problem Possible Cause

Problem

When a printer error occurs, the POWER lamp flashes orange between green flashes. Count

the number oforange flashesto determine and resolve the problem:

Printer does

notprint/

flashing lamp

on printer

Possible Cause TryThis

Alternately

flashesgreen and

orange (service

error)

1. Remove the paper from the printer, switch the printer off, then

unplug it.

2. Reconnectthe printer power and turn itback on.

Ifthe same error message persistsafter restarting the printer, contact

the Customer Care Center.

2 orange flashes

(paper isoutor

notfeeding

correctly)

Ifno paper isloaded in the paper rest, or ifpaper isnotloaded

correctly, reload the paper correctlythen pressthe RESUME/CANCEL

button on the printer. See “Loading Paper and Other Media” on page

4 for how to load differenttypesofmedia.

HHaannddlliinngg EErrrroorr MMeessssaaggeess

S500_Chapter4.QXD 5/12/01 1:51 PM Page 30

Troubleshooting

3311

Problem

Printer does

notprint/

flashing lamp

on printer

(continued)

3 orange flashes

(paper jam)

See the troubleshooting topic“Paper jamsin the printer” on page 27.

7 orange flashes

(defective

printhead)

Remove and re-install the printhead.

Also ensure that the protective tape hasbeen removed.

Ifre-installing the printhead doesnotresolve the problem, contact

the Customer Care Center to replace itwith a new one.

8 orange flashes

(waste tank

almostfull)

The printer hasa built-in waste inktankto hold the ink consumed

during printhead cleaning. Pressthe RESUME/CANCEL button to

restartprinting, then contactthe Customer Care Center to have the

waste ink tank replaced immediately.

Printer flashes

green only

When the lamp flashes green, the printer iswarming up or is

receiving printdata from the computer. Thisisnotan error condition.

Possible Cause

TryThis

When Backgrounding is turned on, you can confirm the low inkalert

in the BJ PrintMonitor. See the S500 User’sGuideon the Setup

Software & User’sGuide CD-ROM for more information on using the

BJ PrintMonitor.

After the alertdisplays, you can continue printing for a shorttime,

buthave a replacementreadyto install.

IINNDDOOWWSS

The low inkalertdisplaysin the BJ StatusMonitor. Clickthe

InkInformation tab to determine which ink tankis low.

AACC

OOSS

The low inkalertdisplays in a statusdialog before a printjob

starts.

One or more of

the inktanksis

low

Error

message

displaysin

the BJ Status

Monitor

Printer isoutof

paper

Inkislow

Paper jam

Printhead

installed

incorrectly

IINNDDOOWWSS

The BJ StatusMonitor opensand displaysa message when an

error occurs.

Read the error message, then click the

GGuuiiddee

tab to display

more information aboutsolving the problem.

AACC

OOSS

IfBackgrounding isturned on with the Chooser, the BJ Print

Monitor displaysan error.

Follow the instructionsin the message to resolve the problem.

See the S500 User’sGuideon the Setup Software & User’s

Guide CD-ROM for more information on error messages.

One ofthe ink tanksis empty. Replace it. See “Monitoring InkLevels”

on page 19 and “Replacing Ink Tanks” on page 20 for more

information.

4 orange flashes

(emptyinktank)

Low ink alert

displaysin

the BJ Print

Monitor

S500_Chapter4.QXD 5/12/01 1:51 PM Page 31

CCuussttoommeerr CCaarree CCeenntteerr

Canon offersa fullrange of customer technicalsupport* options:

• For e-mail support, the latestdriver downloads and answersto frequently

asked questions(

wwwwww..uussaa..ccaannoonn..ccoomm

)

• 24-hour, 7-day-a-weekautomated supportfor troubleshooting issues on

mostcurrentproducts(

11--880000--442233--22336666

)

• 24-hour, Fax-On-Demand System for productspecificationsand technical

information (

11--880000--552266--44334455

)

• Free technicalsupportMonday–Saturday (excluding holidays) for products

still under warranty** (

11--775577--441133--22884488

)

• Technicalsupport7 days a week(excluding holidays) for products no longer

under warranty, at$9.99 per call(

11--775577--441133--22884488

)

Within Canada, callfor technical support24 hoursa day, 7

daysa week (

11--880000--OOKK--CCAANNOONN

* Supportprogram specifics are subjectto change withoutnotice.

** Refer to the productinformation starting on page 49 for warrantydetails.

Troubleshooting

3322

Problem

Possible Cause

TryThis

System error

message

displays

System error

occurred

Ifa system error occurs, printing stops.

IINNDDOOWWSS

A window displaysthe error message. System errorsmay

include problemswriting to LPT1 or USBPRN, application

errors, or generalprotection faults. Make sure thatthe printer

isturned on, the printer and computer are connected securely,

and thatthe printer portis operating correctly.

AACC

OOSS

The error message containsan error code *XXX, where * isa

letter and XXXisa number, which representsthe cause ofthe

error. Make sure thatthe printer isturned on, the printer and

computer are connected securely, and thatthe printer portis

operating correctly.

S500_Chapter4.QXD 5/12/01 1:51 PM Page 32

CChhaapptteerr 55::

TThhee BBJJ SSoolluuttiioonn SSooffttwwaarree––

DDoowwnnllooaaddiinngg IImmaaggeess

The BJ Solution software—a fun wayto view, organize, adjust, and print

images—includes ZoomBrowser EXand PhotoRecord (for Windows) and

ImageBrowser (for Macintosh) and PhotoStitch (for Windows/Macintosh).

EEaassyy--ttoo--uussee ffeeaattuurreess iinncclluuddee::

• Move, copy, or delete imagesstored on computer disks.

• Crop imagesand adjust colorswith simple editing tools.

• View allfileswithin a specified folder simultaneously; zoom in and outfor

easier visual searches.

• View your files in chronologicalordervia the “time tunnel” window.

• Displayimagesone-by-one at full-screen size using the slide show function.

• Merge a seriesofimagesinto a panoramicviewusing the PhotoStitch

feature.

• Produce photo-like printsusing Canon Photo Paper Pro or Canon Specialty

Paper. (See “Recommended Paper Use” on page 3.) Printmultiple imageson

a single sheet, and add customized bordersand background designs. Even

add titles and inserttextin imagesand on pages. Or use a printing utility,

PhotoRecord, to create your own personalalbum.

3333

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 33

Chapter 5

3344

MMiinniimmuumm SSyysstteemm RReeqquuiirreemmeennttss

WWiinnddoowwss

• Pentium 133 MHz, Windows 95/98 (32 MB RAM), Windows 2000/Windows

NT 4.0 (64 MB RAM)

MMaacciinnttoosshh

• MacOS8.1 or higher, 20 MB RAM

IInnssttaalllliinngg tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree

TToo IInnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn WWiinnddoowwss::

Driver featuresand screen shotsdescribed in this chapter, reflect

Windows 98 and maybe different for Windows 2000 and Windows

NT 4.0 users.

1. Close anyopen software applications.

2. Insertthe BJ Solution CD in the CD-ROM drive. The Choose Destination

Location dialog boxwillopen. Click Next. To choose another installation

folder, click Browse, then OK.

Ifthe setup program doesnotrun automatically, click Cancel,

then Exit. Click Start, then Run, and type x:\setup.exe, where

xisyour CD-ROM drive.

3. Selectthe software to be installed. Click Next. Follow the on-screen instructions.

4. When the Setup Complete dialog box appears, click Finish.

TToo IInnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn MMaacciinnttoosshh::

1. Close anyopen software applicationsand insertthe BJ Solution CD in the

CD-ROM drive.

2. Double-click the CanonBJSD iconon your desktop. Double-click Install.

3. Select the software to be installed, then click Install. The Choose a Folder

dialog box will open.

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 34

4. Select the destination folder, then click Choose. Follow the

on-screen instructions.

5. When the Installation HasFinished dialog box appears, click OK.

AAcccceessssiinngg tthhee OOnnlliinnee MMaannuuaall

The BJ Solution CD includesan electronicmanualthat isviewable with Adobe

AcrobatReader 4.0. Follow the instructionsbelow to installAcrobatReader,

which willenable you to view or printthe BJ Solution User’s Manual.

TToo iinnssttaallll AAddoobbee AAccrroobbaatt RReeaaddeerr iinn WWiinnddoowwss::

1. On your computer, insertthe BJ Solution CD in the CD-ROM drive. The

BJ Solution installer program willbegin. Click Cancel, then ExitSetup.

2. Click Start, then Run, then type x:\readme\english\acrobat\ar405eng.exe,

where x is your CD-ROM drive. Follow the on-screen instructions.

TToo vviieeww tthhee mmaannuuaall iinn WWiinnddoowwss::

1. Insertthe CD in the CD-ROM drive.

2. The BJ Solution installer program willbegin. Click Cancel, then ExitSetup.

3. ClickStart, then Run, then type x:\readme\english\bj_solution_disk_manual.pdf,

where xisyour CD-ROM drive. Click OK.

TToo iinnssttaallll AAddoobbee AAccrroobbaatt RReeaaddeerr iinn MMaacciinnttoosshh::

1. On your computer, insertthe BJ Solution CD in the CD-ROM drive.

2. From your desktop, double-click the CanonBJSDicon, then clickReadme,

English, Acrobat, Reader Installer. Follow the on-screen instructions.

TToo vviieeww tthhee mmaannuuaall iinn MMaacciinnttoosshh::

1. Insertthe CD in the CD-ROM drive.

2. From your desktop, double-click the CanonBJSDicon. Double-clickReadme,

English, BJ_Solution_Disk-Manual.pdf.

Chapter 5

3355

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 35

WWiinnddoowwss UUsseerrss:: UUssiinngg YYoouurr SSooffttwwaarree

IInn tthhiiss sseeccttiioonn yyoouu’’llll lleeaarrnn hhooww ttoo::

• Start ZoomBrowser EX

• Print on Canon Photo Paper Pro

• Merge photosto create a panoramicview

SSttaarrttiinngg ZZoooommBBrroowwsseerr EEXX

TToo SSttaarrtt ZZoooommBBrroowwsseerr EEXX::

1. Make sure the images are on your hard drive or other accessible media.

2. Double-click the Canon ZoomBrowser EXicon on the desktop to start

the program.

Ifthe Canon ZoomBrowser EXicon does notappear on the

desktop, click Start, Programs, Canon Utilities, ZoomBrowser EX,

then ZoomBrowser EX.

3. From the File menu, selectAdd

Image Library. Identifywhere the

imagesare stored, and click OK.

The imageswilldisplayas

thumbnails.

PPrriinnttiinngg oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo

TToo pprriinntt oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo::

1. Select a folder or imagesfor printing from the ZoomBrowser EXDisplay

window and click Print Layout to startthe PhotoRecord program. The

selected imageswill display automatically.

Chapter 5

3366

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 36

2. From the PhotoRecord window, you can drag

imagesto change the layout, inputdescriptive

textor captions, or add images.

3. Click Album Settings. The Album Settings dialog

boxwillappear.

4. Make sure the Canon S500 isthe selected printer.

5. Under Album Type, selectCanon perforated paper

printing. Canon Photo Paper Pro 4 x6 will become

the default media. The resultswillpreview,

clickOK.

6. Load a sheetof Canon Photo Paper Pro into the

paper tray, then click Instant Print.

When using Canon Photo Paper Pro 4 x6, insert

the sheetsin the direction shown and print on

the glossier side. When finished, remove

perforated edges. The resultslook justlike a

photograph.

Remember, when handling specialty media

papers, alwaysfollow the instructions

included with the media for the bestprinting

results. See page 3 for a list ofother fun-to-

use Canon SpecialtyPapers.

MMeerrggiinngg PPhhoottooss ttoo CCrreeaattee aa PPaannoorraammiicc VViieeww

You can merge a series ofoverlapping imagesinto a seamless panoramicview.

TToo ccrreeaattee aa ppaannoorraammiicc vviieeww::

1. Select the imagesin the ZoomBrowser window, then click SelectAll.

The imageswillhighlight. From the Edit menu, selectPhotoStitch. The

PhotoStitch program will start.

Chapter 5

3377

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 37

2. Follow the on-screen instructions to arrange,

stitch, rotate, enlarge, or reduce your image.

WWiinnddoowwss UUsseerrss:: UUnniinnssttaalllliinngg tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree

TToo uunniinnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn WWiinnddoowwss::

• ClickStart, Programs. ClickCanon Utilities,ZoomBrowser EX, then

ZoomBrowser Uninstall, and follow the on-screen instructions.

• ClickStart, Programs. ClickCanon Utilities, PhotoStitch, thenPhotoStitch

Uninstall,and follow the on-screen instructions.

MMaacciinnttoosshh UUsseerrss:: UUssiinngg YYoouurr SSooffttwwaarree

IInn tthhiiss sseeccttiioonn yyoouu’’llll lleeaarrnn hhooww ttoo::

• Start ImageBrowser

• Printon Canon Photo Paper Pro

• Merge photosto create a panoramic view

SSttaarrttiinngg IImmaaggeeBBrroowwsseerr

TToo SSttaarrtt IImmaaggeeBBrroowwsseerr EEXX::

1. Make sure the images are on your hard drive or other

accessible media.

2. Double-click the Canon ImageBrowsericon on the desktop

to startthe program.

Chapter 5

3388

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 38

3. Double-click the folder for the device

containing your imagesin the

Browser window. The imageswill

display asthumbnails.

PPrriinnttiinngg oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo

TToo pprriinntt oonn CCaannoonn PPhhoottoo PPaappeerr PPrroo::

1. Select the images you desire to print, then click PrintLayout. The selected

imageswilldisplay automatically.

2. From the Browser window, you can drag images to change the layout, input

descriptive textor captions, or add images.

3. Click LayoutOptionsin the Printwindow.

The Layout Optionsdialog boxwillopen.

4. Under LayoutType, selectCanon perforated

paper. Canon Photo Paper Pro 4 x6 will

become the defaultmedia. Resultswill

preview, then click OK.

5. The Paper Registration dialog box willopen.

ClickOK.

6. In the Page Setup dialog box, select the Paper

Sizemenu and selectCustom 1 - 3.

7. Click Custom. The Custom dialog boxwillopen.

Type the Photo Paper Pro valuesfound in the

Paper Registration dialog box. Click Apply. Make

sure to save your setting for future use.

8. Click OK in the Page Setup dialog box.

The paper size isregistered.

Chapter 5

3399

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 39

Now that Canon Photo Paper Pro hasbeen registered, you can

simply selectthiscustom paper size in the Page Setup dialog box

for future use.

9. Click Print. The printer driver setup screen willopen.

10.Load a sheetofCanon Photo Paper Pro into the paper tray. Click Print.

When using Canon Photo Paper Pro 4 x6, insertthe sheetsin the direction

shown and printon the glossier side. When finished, remove perforated

edges. The resultslook just like a photograph.

Remember, when handling specialty media

papers, alwaysfollow the instructions

included with the media for the bestprinting

results. See page 3 for a list ofother fun-to-

use Canon SpecialtyPapers.

MMeerrggiinngg PPhhoottooss ttoo CCrreeaattee aa PPaannoorraammiicc VViieeww

You can merge a series ofoverlapping imagesinto a seamless panoramicview.

TToo ccrreeaattee aa ppaannoorraammiicc vviieeww::

1. Select the imagesin the Browser window, then click SelectAll. The images

willhighlight. In the Edit menu, selectPhotoStitch. The PhotoStitch

program willstart.

2. Follow the on-screen instructions to arrange,

stitch, rotate, enlarge, or reduce your image.

MMaacciinnttoosshh UUsseerrss:: UUnniinnssttaalllliinngg tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree

TToo uunniinnssttaallll tthhee BBJJ SSoolluuttiioonn SSooffttwwaarree iinn MMaacciinnttoosshh::

• Drag itsfoldersto the Trash icon located on your desktop.

Chapter 5

4400

S500_Chapter 5.QXD 5/12/01 1:49 PM Page 40

AAppppeennddiixx

IInnssttaalllliinngg tthhee PPrriinntteerr DDrriivveerr

Ifyou are re-installing the printer driver, firstfollow the uninstallprocedureson

page 43 to remove the existing printer driver before you re-install.

TToo iinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn WWiinnddoowwss::

For WindowsNT 4.0 or Windows2000, refer to the README.TXT file

on the S500 Setup Software & User’sGuide CD-ROM.

1. Turn the printer off.

2. Make sure the cable between the printer and computer (USB or parallel) is

securelyconnected.

3. Turn the computer on, and close anyopen software applications. Insertthe

S500 Setup Software & User’s Guide CD-ROM in the CD-ROM drive. The

setup program should run automatically.

Ifthe printer wason when the setup program started, the Add

New Hardware Wizard willappear. Do NOT use the wizard—

click

CCaanncceell

to close the window and continue.

4. Ifthe setup program doesnotrun automatically, click

SSttaarrtt

, then

RRuunn

, then

type

xx::\\mmsseettuupp..eexxee

(where

isthe CD-ROM drive).

5. Read the Welcome screen, then click

NNeexxtt

. Read the License Agreement,

then click

YYeess

. When the main menu appears, click

IInnssttaallll SSooffttwwaarree

6. Ifa message promptsyou to restart Windows, remove the CD-ROM, then

click

OOKK

. After the computer restarts, re-insertthe CD-ROM and continue.

7. Click

SSttaarrtt

. (Ifthe Printer Driver button is notred, select

PPrriinntteerr DDrriivveerr

, then

click

SSttaarrtt

.) The printer driver willstartloading automatically.

8. TURN THE PRINTER ON so the printer portcan be automaticallydetected. The

software willbegin identifying the printer portbeing used.

4411

S500_Appendix.QXD 5/12/01 1:56 PM Page 41

Appendix

4422

Ifyour computer cannot detecta printer port, see the tip,

“Computer cannotdetect a printer port” on page 27.

9. When the Terminate Installation window appears, click

OOKK

. Ifyou are

prompted to restartthe computer, click

YYeess

. When the installation process

hascompleted, click

EExxiitt

10.Align the printhead. (See “Aligning the Printhead” on page 23.)

TToo iinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn MMaacc OOSS::

1. Insertthe S500 Setup Software & User’s Guide CD-ROM in the CD-ROM

drive.

2. Open the Printer Driver folder on the CD-ROM, then double-click the

IInnssttaalllleerr

icon.

3. Read the License Agreement, then click

AAcccceepptt

4. Click

IInnssttaallll

. The printer driver willload automatically.

Ifthe message “No other applications can be running...” displays,

click

CCoonnttiinnuuee

5. When the installation process iscomplete, click

RReessttaarrtt

6. After the computer restarts, TURN THE PRINTER ON.

7. Selectthe

AAppppllee

menu, then

CChhoooosseerr

8. Clickthe

SS550000

icon in the Chooser.

To use the BJ PrintMonitor, click the

BBaacckkggrroouunnddiinngg

button to

the

OOnn

position. For instructionson using this feature, see

the S500 User’sGuideon the Setup Software & User’s Guide

CD-ROM.

9. Close the Chooser.

10.Align the printhead. (See “Aligning the Printhead” on page 23.)

S500_Appendix.QXD 5/12/01 1:56 PM Page 42

UUnniinnssttaalllliinngg tthhee PPrriinntteerr DDrriivveerr

TToo uunniinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn WWiinnddoowwss::

1. Click

SSttaarrtt

, then

PPrrooggrraammss

, then

CCaannoonn SS550000

2. Click

UUnniinnssttaallll

3. Click

YYeess

to confirm thatyou want to uninstallthe printer driver.

4. Restartyour computer.

TToo uunniinnssttaallll tthhee pprriinntteerr ddrriivveerr iinn MMaacc OOSS::

1. Insertthe S500 Setup Software & User’s Guide CD-ROM in the CD-ROM

drive, then click the

CCDD--RROOMM

icon.

2. Double-click

IInnssttaalllleerr

3. Read the License Agreement, then click

AAcccceepptt

4. Select

UUnniinnssttaallll

from the drop-down listat the top leftofthe dialog box,

then click the

UUnniinnssttaallll

button on the bottom right.

5. Follow the on-screen instructions.

6. When the uninstall iscomplete, click

QQuuiitt

7. Click

RReessttaarrtt

when prompted to restartyour computer.

RReeggiisstteerriinngg YYoouurr CCaannoonn PPrroodduucctt

TToo rreeggiisstteerr yyoouurr CCaannoonn PPrroodduucctt iinn WWiinnddoowwss::

1. Insertthe S500 Setup Software & User’s Guide CD-ROM in the

CD-ROM drive.

2. When the Canon installation screen launches, click

IInnssttaallll SSooffttwwaarree

3. Click

UUttiilliittiieess

, then

PPrroodduucctt RReeggiissttrraattiioonn

4. Click

PPrroodduucctt RReeggiissttrraattiioonn

5. Follow the on-screen instructionsto register your product. Note that

the serialnumber islocated on the inside ofthe printer, to the rightof

the printhead.

Appendix

4433

S500_Appendix.QXD 5/12/01 1:56 PM Page 43

TToo rreeggiisstteerr yyoouurr CCaannoonn PPrroodduucctt iinn MMaacciinnttoosshh::

1. Insertthe S500 Setup Software & User’sGuide CD-ROM in the CD-ROM drive.

2. From the Canon BJ window, double-click the ProductRegistrationicon.

3. Click the Register Nowbutton and follow the on-screen instructionsto

printer, to the rightof the printhead.

SSaaffeettyy IInnffoorrmmaattiioonn

WWaarrnniinnggss aanndd CCaauuttiioonnss

Thisguide usesthe following iconsto indicate situations thatcould cause damage or injury:

Always follow the instructionsprovided in Warnings to preventpotentialor seriouspersonal

injuryor death asa resultofcarelessoperation ofthe equipment.

Always follow the instructions provided in Cautions to preventminor injuriesto yourself or

damage to the equipment asa resultofcarelessoperation ofthe equipment.

Read and follow allofthese cautionsand warningsto ensure the safe use ofthe printer. To avoid the hazards

offire, personalinjury, or damage to the printer, never attemptto use the printer in any wayother than the

methodsdescribed in this guide.

CChhoooossiinngg aa LLooccaattiioonn

Never place the printer near flammable solventssuch asalcohol, thinner, etc. To avoid the

hazards offire or electricshock, keep allflammable liquids awayfrom the printer.

• Never setthe printer on a surface thatisunstable or subjectto excessive vibration. The printer could tip or

fall and cause injury.

• Never use the printer in a location thatissubjectto high humidity, dust, high temperatures, or direct

sunlight.

• Setup and use the printer in a location where ambienttemperature iswithin 41°F–95°F(5°C–35°C) and

10%–90% humiditywith no condensation.

Never place the printer on a thickcarpet or rug. Fibersor dustentering the printer could cause

a fire.

Keep the power outlet for the printer free ofallobstaclesso you can unplug the power cord at

anytime. Such obstaclescould preventyou from unplugging the printer when a printer fault

occurs and cause a fire or electricshock. The socket-outletshall be installed near the

equipmentand shall be easily accessible.

• Alwayscarrythe printer with both handsholding both endsofthe printer. To avoid dropping the printer

and causing injury, alwayscarryitcarefullywhen moving itto another location.

Appendix

4444

S500_Appendix.QXD 5/12/01 1:56 PM Page 44

PPoowweerr SSuuppppllyy

Never attemptto plug the power cord into a power outletwhen your handsare wet. To avoid

electricshock, make sure thatyour handsare dry.

• Alwayspush the plug completelyinto the power outlet. A loose or poorlyconnected plug could cause a fire

or electricshock.

Never cut, modify, stretch, bend, or twistthe power cord, and never place heavyobjectson the

power cord. A power leak from a damaged power cord could cause a fire or electric shock.

Never plug the printer power cord into a power outlet(power board, double adapter, etc.) that

isshared byother devicesor office equipment. To preventthe hazardsof fire or electricshock,

avoid overloading power points.

• Never use the printer ifthe power cord is bundled or knotted. To preventthe hazardsoffire or electric

shock, make sure the power cord isstraight.

Ifyou detect smoke, unusualodors, or strange noisesaround the printer, immediatelypress

the POWER button to turn offthe printer and disconnectthe power plug. To avoid fire or electric

shock, never use the printer under these conditions. Callthe Customer Care Center.

• Alwaysgrasp the plug when you unplug the power cord. Pulling on the power cord could damage the cord

and cause a fire or electricshock.

Never use an extension cord. To avoid a fire or electricshock, alwaysplug the power cord

directlyinto the power outlet.

Never use a power supplyvoltage other than thatsupplied in the countrywhere you purchased

the printer. Using incorrectvoltage could cause a fire or electricshock. The correctpower

supplyvoltage for thisprinter is AC120V, 60 Hz.

CClleeaanniinngg aanndd MMaaiinnttaaiinniinngg tthhee PPrriinntteerr

Use onlya slightly damp cloth to clean the printer. Never use flammable solventslike alcohol,

benzene, thinner, etc. Ifa flammable solventcontacts an electricalcomponent inside the

printer, a fire or electricshockcould result.

Always unplug the printer power cord before you clean the printer. If you mistakenlyturn on

the printer while cleaning it, you could touch moving componentsinside the printer and suffer

injury.

Never attemptto disassemble or modifythe printer. The printer containshigh voltage

componentswhich could cause a fire or seriouselectric shock.

WWoorrkkiinngg AArroouunndd tthhee PPrriinntteerr

Never use flammable spraysnear the printer. Gasesin the spraycould cause a fire or electric

shock iftheycome in contactwith electrical componentsinside the printer.

Never insertyour fingersor handsinside the printer while itisprinting. The printer contains

moving partswhich could cause injury.

Never place anything on top of the printer, especiallymetalobjects(paper clips, staples, etc.),

or containers with flammable solvents(alcohol, thinners, etc.) Objectsfalling into the printer

could cause a fire or electric shock.

Appendix

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S500_Appendix.QXD 5/12/01 1:56 PM Page 45

Ifanyforeign object, especially a piece ofmetalor liquid, fallsinto the printer, immediately

pressthe POWER button to turn offthe printer, unplug the power cord, then call the Customer

Care Center. Continuing to use the printer after a foreign objecthasfallen into itcould cause a

fire or electricshock.

PPrriinntthheeaadd aanndd IInnkk TTaannkkss

For safety, alwaysstore printhead and inktanksout ofthe reach of smallchildren. Ifa child

accidentallylicks or ingestsanyink, consulta physician immediately.

Never subjecta printhead or ink tank to shocks or excessive vibration. Shaking could cause ink

to leak and stain clothing.

Never touch the printhead or electricalcontactson a printhead immediatelyafter removing it

from the printer. These metalpartsbecome veryhotduring printing and could cause minor

burns.

TTuurrnniinngg tthhee PPrriinntteerr OOffff

• To avoid printer malfunction alwaysuse the POWER button to turn the printer on and off. Never remove the

power cord from the power outlet untilyou have turned offthe printer bypressing the POWER button. After

the POWER lamp goes out, you can unplug the power cord from the power outlet.

UUssiinngg tthhee PPrriinntteerr NNeeaarr AApppplliiaanncceess aanndd FFlluuoorreesscceenntt LLaammppss

• Allow atleast6 inchesclearance between the printer and another appliance or a fluorescentlamp.

Electricalnoise generated by a fluorescentlamp placed too close to the printer could cause the printer to

malfunction.

RReegguullaattoorryy IInnffoorrmmaattiioonn

CCoolloorr PPrriinntteerr MMooddeell KK1100220066 ((SS550000))

Thisdevice complieswith Part15 ofthe FCCRules. Operation issubjectto the following two conditions: (1)

Thisdevice maynotcause harmfulinterference, and (2) thisdevice mustaccept anyinterference received,

including interference thatmaycause undesired operation.

Note: Thisequipment hasbeen tested and found to complywith the limitsfor a ClassB digitaldevice,

pursuantto Part15 ofthe FCCRules. These limits are designed to provide reasonable protection against

harmfulinterference in a residentialinstallation. Thisequipmentgenerates, usesand can radiate radio

frequencyenergyand, ifnotinstalled and used in accordance with the instructions, maycause harmful

interference to radio communications. However, there isno guarantee thatinterference willnot occur in a

particular installation. Ifthisequipmentdoescause harmfulinterference to radio or television reception,

which can be determined byturning the equipmentoffand on, the user is encouraged to tryto correctthe

interference byone or more of the following measures:

• Reorientor relocate the receiving antenna.

• Increase the separation between the equipmentand receiver.

• Connect the equipmentinto an outleton a circuitdifferent from thatto which the receiver isconnected.

• Consultthe dealer or an experienced radio/TVtechnician for help.

Appendix

4466

S500_Appendix.QXD 5/12/01 1:56 PM Page 46

Use ofa shielded cable is required to complywith ClassB limits in SubpartB ofPart15 ofthe FCCRules.

Do notmake anychanges or modificationsto the equipment unlessotherwise specified in the manual. Ifsuch

changesor modificationsshould be made, you could be required to stop operation ofthe equipment.

Canon U.S.A. Inc.

DigitalHome and PersonalSystemsDivision

2995 Red HillAvenue

Costa Mesa, CA 92626

1-800-423-2366

CCaannaaddiiaann RRaaddiioo IInntteerrffeerreennccee RReegguullaattiioonnss

Thisdigitalapparatusdoesnot exceed ClassB limitsfor radio noise emissionsfrom a digitalapparatusasset out

in the interference-causing equipmentstandard entitled “DigitalApparatus”, ICES-003 ofthe IndustryCanada.

Cet appareilnumérique respecte leslimitesde bruits radio éléctiquesapplicablesaux appareilsnumériques

de Classe B prescritesdansla norme sur le matérielbrouilleur: “AppareilsNumériques”, NMB-003 édictée par

l’Industrie Canada.

PPrroodduucctt SSppeecciiffiiccaattiioonnss

SSyysstteemm RReeqquuiirreemmeennttss

WWiinnddoowwss 9955//9988::

486 processor; 16 MB RAM; 40 MB free hard disk space

WWiinnddoowwss MMee::

Pentium

processor, 150MHz; 32 MB RAM; 40 MB free hard diskspace

WWiinnddoowwss 22000000::

Pentium processor, 133MHzor faster; 32 MB RAM for Professional, 64MB RAM

for Server; 25 MB free hard disk space

WWiinnddoowwss NNTT 44..00::

Pentium processor; 16 MB RAM; 25 MB free hard disk space

MMaacciinnttoosshh::

OS8.5-9.x; USB port; 12 MB RAM; 30 MB free hard disk space

The BJ StatusMonitor cannotbe used when the printer is

used in a networkoperating environment.

PPrriinnttiinngg mmeetthhoodd::

Bubble Jeton-demand

PPrriinnttiinngg rreessoolluuttiioonn::

PrintQuality(media) Horizontalx Vertical

High (specialtymedia) 2400 x 1200 dpi

PPrriinntt ssppeeeedd::

(Allprintspeedsare based on draft mode. Printspeedswill varydepending on

system configuration, software, document complexity, printmode and page

coverage.):

Black printing, high: 12 ppm

Color printing, high: 8 ppm

PPrriinntt ddiirreeccttiioonn::

Bi-directional

PPrriinntt wwiiddtthh::

8.0 inches max. (203 mm)

IInntteerrffaaccee ((ppaarraalllleell))::

IEEE1284-compatible

IInntteerrffaaccee ((UUSSBB))::

USB 1.1-compatible

IInntteerrffaaccee ccoonnnneeccttoorr ((ppaarraalllleell))::

Amphenol57-40360 or equivalent

IInntteerrffaaccee ccoonnnneeccttoorr ((UUSSBB))::

USB standard Series B receptacle

RReeccoommmmeennddeedd pprriinntteerr ccaabbllee ((ppaarraalllleell))::

MMaatteerriiaall::

AWG28 or larger

TTyyppee::

Twisted-pair shielded cable

LLeennggtthh::

Up to 6.5 feet(2.0 m)

CCoonnnneeccttoorrss::

Amphenol30360 or equivalent

Appendix

4477

S500_Appendix.QXD 5/12/01 1:56 PM Page 47

RReeccoommmmeennddeedd pprriinntteerr ccaabbllee ((UUSSBB))::

MMaatteerriiaall::

AWG28 (data wiring pair) or AWG20 to 28 (distribution pair)

TTyyppee::

Twisted-pair shielded cable

LLeennggtthh::

Up to 16.4 feet(5.0 m)

CCoonnnneeccttoorrss::

USB standard Series B pluggable

AAccoouussttiicc nnooiissee lleevveell::

Approx. 43 dB in the best printqualitymode (per ISO 9296)

OOppeerraattiinngg eennvviirroonnmmeenntt::

Temperature: 41°Fto 95°F (5°C to 35°C)

Humidity: 10% to 90% (no condensation)

SSttoorraaggee eennvviirroonnmmeenntt::

Temperature: 32°Fto 95°F (0°C to 35°C)

Humidity: 5% to 90% (no condensation)

PPoowweerr ssuuppppllyy::

AC120 V, 60 Hz

PPoowweerr ccoonnssuummppttiioonn::

Off: Approx. 1.5 W(to shutdown completely, disconnect power cord)

Standby: Approx. 3 W

Printing: Approx. 25 W

DDiimmeennssiioonnss::

(with paper restand paper output trayretracted)

16.9" (W) x 11.6" (D) x7" (H)

WWeeiigghhtt::

Approx. 11 lb. (5 kg)

FFeeeedd mmeetthhoodd::

Continuous feed through auto sheetfeeder for High Resolution Paper, plain

paper, envelopes, Transparencies, GlossyPhoto Paper, GlossPhoto Film,

GlossyPhoto Cards, Banner Paper, T-ShirtTransfers

SShheeeett ffeeeeddeerr ccaappaacciittyy::

PPllaaiinn ppaappeerr ((1177 llbb..))

100 sheetsmax.

HHiigghh RReessoolluuttiioonn PPaappeerr

80 sheetsmax.

EEnnvveellooppeess

10 envelopesmax.

TTrraannssppaarreenncciieess

30 sheetsmax.

GGlloossssyy PPhhoottoo PPaappeerr

10 sheetsmax.

HHiigghh GGlloossss PPhhoottoo FFiillmm

1 sheet

GGlloossssyy PPhhoottoo CCaarrddss

20 sheetsmax.

BBaannnneerr PPaappeerr

1 sheet(can print up to 6 connected sheets)

PPhhoottoo PPaappeerr PPrroo

1 sheet

TT--SShhiirrtt TTrraannssffeerrss

1 sheet

OOrrddiinnaarryy pprriinntt mmeeddiiaa::

Weight: 17–28 lb.

Regular size: Letter, Legal, and standard #10 envelopes

Custom size: 3.54" to 8.5" (W) x4.72" x 23" (H)

GGrraapphhiicc iimmaaggee pprriinnttiinngg::

Data format: Canon extended mode; raster image format

Resolution: Canon extended mode; 600, 1200, 2400 dpi

PPrriinntthheeaadd::

Black nozzles: 320 (600 dpi)

Color nozzles: 256 (1200 dpi)

IInnkk TTaannkk BBCCII--33ee::

Inkcolors: Black, Cyan, Magenta, Yellow

BBllaacckk iinnkk ttaannkk ccaappaacciittyy::

Approx. 695 sheets(1500 charactersper page, normaltext)

IInnkk ttaannkk ccaappaacciittiieess::

(Based on ISO JIS-SCID No. 5 Pattern on plain paper with Plain Paper selected

for the Media Type in the WindowsME, Windows98 and Windows95 printer

driver for thisprinter)

Black: Approx. 1250 sheets

Cyan: Approx. 460 sheets

Magenta: Approx. 395 sheets

Yellow: Approx. 300 sheets

RReessiiddeenntt pprriinntt ccoonnttrrooll mmooddee::

Canon extended mode

RReecceeiivveerr bbuuffffeerr::

62KB

Appendix

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S500_Appendix.QXD 5/12/01 1:56 PM Page 48

LLiimmiitteedd WWaarrrraannttyy——UU..SS.. OOnnllyy

The limited warrantyset forth below isgiven byCanon U.S.A. Inc. (“Canon”) with respectto the Canon brand

computer peripheral product(the “product”) thatyou have purchased, when purchased and used in the United

States. The productthat you have purchased isthe onlyproductto which thiswarranty card and the limited

warrantyprovided byCanon and stated on the card apply.

Your product, when delivered to you in new condition in its originalcontainer, iswarranted againstdefectsin

materialsor workmanship asfollows: for a period ofone (1) year from the date oforiginalpurchase, defective

partsor a defective productreturned to a Canon repair facilityor a Canon Authorized Service Facility(“ASF”)

for such product, asapplicable, and proven to be defective upon inspection, willbe exchanged for new or

comparable rebuiltparts, or a refurbished product, as determined bythe Canon repair facilityor the ASF.

Warrantyrepair or replacementshallnotextend the originalwarrantyperiod ofthe defective product. This

limited warrantydoes notcover any suppliesor accessories, including withoutlimitation, ink tanks, asto

which there shallbe no warrantyor replacement.

Thislimited warrantyshallonlyapply ifthe productisused in conjunction with compatible computer

equipmentand compatible software, as to which itemsCanon shallhave no responsibility.

Non-Canon brand equipment and software thatmay be distributed with the productare sold “as is,” without

warrantyof anykind byCanon, including anyimplied warrantyregarding merchantabilityor fitnessfor a

particular purpose, and allsuch warrantiesare disclaimed. The sole warranty, ifany, with respectto such non-

Canon brand items isgiven bythe manufacturer or producer thereof.

Thislimited warrantycoversall defectsencountered in normal use ofthe product, and doesnotapplyin the

following cases:

(a)Loss ofor damage to the productdue to abuse, mishandling, improper packaging byyou, alteration,

accident, electricalcurrentfluctuations, failure to follow operating, maintenance or environmental

instructions prescribed in Canon’sinstruction manual, or service performed byother than a Canon repair

facility or an ASF.

(b) Use ofpartsor supplies(other than those sold byCanon) thatcause damage to the productor cause

abnormallyfrequent service callsor service problems.

NO IMPLIED WARRANTY, INCLUDING ANYIMPLIED WARRANTYOFMERCHANTABILITYOR FITNESS FOR A

PARTICULAR PURPOSE, APPLIES TO THEPRODUCT AFTER THEAPPLICABLEPERIOD OF THEEXPRESSLIMITED

WARRANTY STATED ABOVE, AND NO OTHER EXPRESSWARRANTY OR GUARANTY, EXCEPT ASMENTIONED ABOVE,

GIVEN BYANY PERSON OR ENTITYWITH RESPECT TO THEPRODUCT SHALLBIND CANON. (SOME STATESDO NOT

ALLOWLIMITATIONSON HOW LONG AN IMPLIED WARRANTYLASTS, SO THEABOVE LIMITATION MAYNOT APPLY

TO YOU.) CANON SHALLNOT BELIABLEFOR LOSSOF REVENUESOR PROFITS, INCONVENIENCE, EXPENSEFOR

SUBSTITUTEEQUIPMENT OR SERVICE, STORAGE CHARGES, LOSSOR CORRUPTION OFDATA, OR ANYOTHER

SPECIAL, INCIDENTALOR CONSEQUENTIAL DAMAGESCAUSED BYTHE USEOR MISUSEOF, OR INABILITY TO USE

THEPRODUCT, REGARDLESS OFTHELEGALTHEORYON WHICH THECLAIM IS BASED, AND EVEN IF CANON HAS

BEEN ADVISED OF THEPOSSIBILITY OFSUCH DAMAGES. IN NO EVENT SHALLRECOVERYOFANYKIND AGAINST

CANON BEGREATER IN AMOUNT THAN THEPURCHASE PRICEOF THEPRODUCT SOLD BYCANON WHICH CAUSED

THEALLEGED DAMAGE.

WITHOUT LIMITING THEFOREGOING, YOU ASSUMEALLRISKAND LIABILITYFOR LOSS, DAMAGEOR INJURY TO

YOU AND YOUR PROPERTYAND TO OTHERSAND THEIR PROPERTYARISING OUT OFUSEOR MISUSEOF, OR

INABILITY TO USE THEPRODUCT NOT CAUSED DIRECTLYBY THENEGLIGENCEOFCANON. (SOME STATESDO NOT

ALLOWTHEEXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THEABOVE

EXCLUSION OR LIMITATION MAYNOT APPLYTO YOU.) THISLIMITED WARRANTYSHALL NOT EXTEND TO ANYONE

OTHER THAN THEORIGINALPURCHASER OFTHEPRODUCT, OR THEPERSON FOR WHOM IT WASPURCHASED AS

A GIFT, AND STATESYOUR EXCLUSIVEREMEDY.

Appendix

4499

S500_Appendix.QXD 5/12/01 1:56 PM Page 49

Canon offersa fullrange ofcustomer technicalsupport* options:

For e-mailtechnicalsupport, the latestdriver downloadsand answersto frequentlyasked questions

((wwwwww..uussaa..ccaannoonn..ccoomm))

24-hour, 7-day-a-week, automated supportfor troubleshooting issueson mostcurrent products

((11--880000--442233--22336666))

24-hour, Fax-On-Demand System for productspecificationsand technicalinformation

((11--880000--552266--44334455))

Free technicalsupportMonday—Saturday(excluding holidays) for productsstillunder warranty

((11--775577--441133--22884488))

Technicalsupport7 daysa week (excluding holidays) for productsno longer under warranty, at$9.99 per call

((11--775577--441133--22884488))

Ifthe problem can’tbe corrected byusing one of the above technicalsupportoptions, you willbe asked to

follow the applicable proceduresfor warrantyservice.

NNoottee tthhaatt aa ddaatteedd pprrooooff ooff ppuurrcchhaassee ((bbiillll ooff ssaallee)) iiss

rreeqquuiirreedd ttoo vveerriiffyy eelliiggiibbiilliittyy aatt tthhee ttiimmee ooff sseerrvviiccee.. TThhiiss rreeqquuiirreemmeenntt wwiillll bbee ssaattiissffiieedd bbyy pprroovviiddiinngg aa ccooppyy ooff

yyoouurr ddaatteedd bbiillll ooff ssaallee.. YYoouu wwiillll aallssoo nneeeedd ttoo ssuuppppllyy tthhee pprroodduucctt sseerriiaall nnuummbbeerr..

CCaarrrryy--IInn//MMaaiill--IInn

Carry-In/Mail-In is a service program bywhich your defective product isrepaired byan ASF. The name and

telephone number ofthe ASF(s) nearestto your location maybe obtained from our Web site at:

www.usa.canon.com, or bycalling the Canon Customer Care Center at1-800-423-2366. Ifshipping isinvolved,

itis your responsibility to properlypackage and send your defective product, together with your dated proofof

purchase, a complete explanation ofthe problem and a return address, to the ASFatyour expense. Do not

include anyother itemswith your product. The repair(s) covered bythislimited warrantywillbe made and the

productwillbe returned to you withoutcharge bythe ASF. Repairsnotcovered under this limited warrantywill

be charged to you atsuch costsaseach ASF maygenerallyestablish from time to time.

IInnssttaannttEExxcchhaannggee††

InstantExchange isa warrantyprogram thatexpedites, usuallyby the nextbusinessday,†† the exchange ofa

defective productwith a refurbished product. The refurbished productyou receive willbe covered by the

balance ofthe period remaining on your originallimited warranty.

NNoottee tthhaatt bbyy uussiinngg tthhiiss sseerrvviiccee yyoouu wwiillll kkeeeepp

tthhee rreeppllaacceemmeenntt pprroodduucctt tthhaatt iiss sseenntt ttoo yyoouu,, aanndd yyoouurr oorriiggiinnaallllyy ppuurrcchhaasseedd pprroodduucctt sshhaallll bbeeccoommee tthhee pprrooppeerrttyy

ooff CCaannoonn

. InstantExchange warrantyprogram service isavailable onlyduring the expresslimited-warranty

period for your productand onlyin the continentalUnited States, Alaska and Hawaii during such period.

Ifthe Canon Customer Care Center representative cannotcorrect the problem with your productover the

telephone, and you elect InstantExchange warrantyprogram service, the representative willissue you a

reference number upon verification of warrantyeligibility. You willbe asked for information pertaining to your

defective productand for a ship-to location for the replacementproduct (streetaddressonly). You mustalso

provide a major creditcard number thatwillbe pre-authorized byCanon in an amountup to the costofa new

productatthe time you electInstantExchange warrantyprogram service.

YYoouurr ccrreeddiitt ccaarrdd nnuummbbeerr wwiillll bbee

cchhaarrggeedd iinn aann aammoouunntt uupp ttoo tthhee ccoosstt ooff aa nneeww pprroodduucctt

(i) ifyou do not return your defective productto a Canon

repair facilitybythe date specified byCanon and in the manner described below; (ii) if the defect(s) in the

productis/are notcovered bythislimited warranty; or (iii) ifthe warrantyperiod on the producthasexpired or

hasnot been sufficientlyestablished byyour supplying the appropriate documentation.

The Canon repair facilitywillship out the replacementproduct via overnightcourier, prepaid byCanon. After

receipt ofthe replacementproduct (with instructionsand a pre-paid return waybill), follow the instructionsto

ship the defective productto a Canon repair facility. You mustreturn the defective product in the shipping

carton in which the replacementproductwas packed (be sure to retain your printhead and inktanks), and you

mustinclude the reference number,

aa ccooppyy ooff yyoouurr ddaatteedd pprrooooff ooff ppuurrcchhaassee

(billofsale) and a complete

explanation ofthe problem.

DDoo nnoott iinncclluuddee aannyy ootthheerr iitteemmss iinn tthhee rreettuurrnn sshhiippppiinngg ccoonnttaaiinneerr

Appendix

5500

S500_Appendix.QXD 5/12/01 1:56 PM Page 50

Thislimited warrantygivesyou specific legalrights, and you mayalso have other rights thatvaryfrom state

to state.

* Supportprogram specificsare subject to change without notice.

† InstantExchange warrantyprogram service issubjectto availabilityofrefurbished replacementunits.

†† 9 a.m.–5 p.m. (local), Monday–Friday(excluding holidays). The Canon Customer Care Center must receive pertinent

information by3 p.m. (E.S.T.) to ensure next-business-dayInstantExchange warranty program service (two-business-day

InstantExchange warrantyservice for Alaska and Hawaii). Canon doesnotguarantee next-business-dayservice in the event

offactorsbeyond Canon’sreasonable control.

Appendix

5511

S500_Appendix.QXD 5/12/01 1:56 PM Page 51

Appendix

5522

S500_Appendix.QXD 5/12/01 1:56 PM Page 52

adjusting

brightness . . . . . . . . . . . . . . . . . . . . . . . . . . .12

color balance . . . . . . . . . . . . . . . . . . . . . . . . .12

color saturation . . . . . . . . . . . . . . . . . . . . . . .12

paper thicknesslever . . . . . . . . . . . . . . . . . . .4

printquality . . . . . . . . . . . . . . . . . . . . . . . . . . .9

advanced printfeatures . . . . . . . . . . . . . . . . . . .9

aligning the printhead . . . . . . . . . . . . . . . . . . .23

auto feed paper limits . . . . . . . . . . . . . . . . . . . .4

auto sheetfeeder . . . . . . . . . . . . . . . . . . . . . . . .5

avoiding paper jams . . . . . . . . . . . . . . . . . . . . . .5

BJ Solution Software . . . . . . . . . . . . . . . . . . . . .33

brightness, adjusting . . . . . . . . . . . . . . . . . . .12

cancelling printjobs . . . . . . . . . . . . . . . . . . . .7-8

checking ink levels . . . . . . . . . . . . . . . . . . . . . .19

cleaning the printhead . . . . . . . . . . . . . . . . . . .22

color balance, adjusting . . . . . . . . . . . . . . . . . .12

color saturation, adjusting . . . . . . . . . . . . . . . .12

customer care center, contacting . . . . . . . . . . .32

default printer, setting . . . . . . . . . . . . . . . . . . . .2

driver

definition of . . . . . . . . . . . . . . . . . . . . . . . . . . .2

installing . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

recalling saved settings . . . . . . . . . . . . .17, 18

removing . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

saving settings for future use . . . . . . . . . . . .17

troubleshooting installation of . . . . . . . . . . .25

uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . .43

edges, smoothing . . . . . . . . . . . . . . . . . . . . . . .12

envelopes, how to load . . . . . . . . . . . . . . . . . . .6

error messages . . . . . . . . . . . . . . . . . . . . . .30-32

fixing problems, how to . . . . . . . . . . . . . . . . . .25

graphics, improving quality . . . . . . . . . . . .10-14

grayscale . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

ImageBrowser . . . . . . . . . . . . . . . . . . . . . . . . . .38

Image Color Management(ICM) . . . . . . . . . . . .13

Image Optimizer . . . . . . . . . . . . . . . . . . . . . . . .12

improving enlarged graphics . . . . . . . . . . . . . .12

improving print quality . . . . . . . . . . . . . . . . . . . .9

inktanks

monitoring levelsin . . . . . . . . . . . . . . . . . . . .19

replacing . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

installing the BJ Solution Software . . . . . . . . . .34

installing the printer driver . . . . . . . . . . . . .41-42

loading envelopes . . . . . . . . . . . . . . . . . . . . . . .6

loading paper and other media . . . . . . . . . . . . .5

manually adjusting color settings . . . . . . . . . .12

media

loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

typesof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

monitoring ink levels . . . . . . . . . . . . . . . . . . . .19

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5544

nozzle check pattern, printing . . . . . . . . . . . . .20

online manual/BJ Solution Software . . . . . . . . .35

online productregistration . . . . . . . . . . . . .43-44

panoramic view . . . . . . . . . . . . . . . . . . . . . .37, 40

page setup . . . . . . . . . . . . . . . . . . . . . . . . .14, 15

paper

how manysheetscan be used in auto feeder . . . 4

loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

paper jams, avoiding . . . . . . . . . . . . . . . . . . . . .5

paper thicknesslever . . . . . . . . . . . . . . . . . . .4, 5

paper typesto avoid . . . . . . . . . . . . . . . . . . . . . .4

perforated paper . . . . . . . . . . . . . . . . . .37, 39, 40

photos, improving quality when printing . .13, 14

Photo Paper Pro . . . . . . . . . . . . . . . . . . .33, 36-40

POWERbutton . . . . . . . . . . . . . . . . . . . . . . . . . .1

POWERlamp . . . . . . . . . . . . . . . . . . .1, 25, 30-31

powering up the printer . . . . . . . . . . . . . . . . . . .1

printjob, cancelling . . . . . . . . . . . . . . . . . . . .7-8

printquality

adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

controlling . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

printer

choosing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

setting asdefault . . . . . . . . . . . . . . . . . . . . . . .2

printer driver, definition of . . . . . . . . . . . . . . . . .2

printhead alignment . . . . . . . . . . . . . . . . .22, 23

printhead cleaning . . . . . . . . . . . . . . . . . . . . . .22

printing

adjusting brightness . . . . . . . . . . . . . . . . . . .12

adjusting color balance . . . . . . . . . . . . . . . . .12

adjusting color saturation . . . . . . . . . . . . . . .12

nozzle check pattern . . . . . . . . . . . . . . . . . . .20

smoothing rough edges . . . . . . . . . . . . . . . .12

troubleshooting . . . . . . . . . . . . . . . . . . . .27-30

printing color imagesin grayscale . . . . . . . . . .13

problems, what to do to fix . . . . . . . . . . . . . . .25

productregistration . . . . . . . . . . . . . . . . . . . . .43

qualityofprinting . . . . . . . . . . . . . . . . . . . . . . . .9

registering your product . . . . . . . . . . . . . . . . . .43

replacing emptyink tanks . . . . . . . . . . . . . . . .20

safetyinformation . . . . . . . . . . . . . . . . . . . .44-46

scaled printing . . . . . . . . . . . . . . . . . . . . . .16, 17

smoothing rough edgesin images . . . . . . . . . .12

stopping a printjob, how to . . . . . . . . . . . . . .7-8

support . . . . . . . . . . . . . . . . . . . . . . . . . . .32, 50

system requirements . . . . . . . . . . . . . . . . .34, 47

tech support, how to contact . . . . . . . . . . .32, 50

thick paper, lever position for . . . . . . . . . . . . . .5

troubleshooting

error messages . . . . . . . . . . . . . . . . . . . .30-32

installation . . . . . . . . . . . . . . . . . . . . . . . .25-27

installing the printer driver . . . . . . . . . . .41-42

printer hardware . . . . . . . . . . . . . . . . . . .27-28

software installation problems . . . . . . . .25-27

turning your printer on and off . . . . . . . . . . . . . .1

uninstalling the BJ Solution Software . . . . .38, 40

uninstalling the printer driver . . . . . . . . . . . . .43

warranty . . . . . . . . . . . . . . . . . . . . . . . . . . .49-51

ZoomBrowser EX . . . . . . . . . . . . . . . . . . . . . . . .36

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Canon S500

Product's Documents

S500 Quick Start Guide

Specifications

Canon S500 Questions and Answers