User’s Guide
M10002100 EN
Contents
Before use
Manuals for This Product.................... 4
Downloading the Latest Version............. 4
Viewing the Online Video Manual............ 5
Symbols Used in This Guide................ 6
Product and Driver Versions.................. 7
How to Check the Product Version........... 7
How to Check the Printer Driver Version....... 7
Screens in This Manual...................... 7
Safety Precautions.......................... 8
Cautions on Installation................... 8
Cautions on Handling..................... 8
Cautions on Power Supply.................. 9
Cautions on Ink Cartridges................ 11
Cautions on the Maintenance Box........... 13
Caution Label.......................... 14
Supported Paper.......................... 15
Paper Shape/Form/Size................... 15
Paper That Cannot Be Used................ 17
Part Names and Functions................... 19
Front................................ 19
Inside................................ 20
Rear................................. 21
Connectors............................ 22
Operation Panel........................ 23
Basic Operation
Turning On or Off......................... 25
Turning the Power On.................... 25
Turning the Power Off.................... 25
Checking the Printer Status.................. 26
Checking the Paper Information............ 26
Checking the Status of Consumables......... 27
Printing Nozzle Check Patterns............. 27
Printing Status Sheet..................... 28
Checking Network Connection and Settings. . . . 28
Replacing the Ink Cartridges................. 29
Checking Amount of Ink Remaining......... 29
How to Replace the Ink Cartridges........... 29
Replacing the Maintenance Box............... 32
Checking the Amount of Empty Space in the
Maintenance Box....................... 32
How to Replace the Maintenance Box......... 32
Printer Driver Settings...................... 35
Media Definition........................ 35
Media Name........................... 35
Width................................ 36
Length............................... 36
Gap Between Labels..................... 36
Media Form........................... 36
Media Saving.......................... 37
Media Coating Type..................... 37
Print Quality........................... 37
Color Correction........................ 38
Spot Color Setting....................... 38
Settings For Paper Handling After Print. . . . . . . 38
Notification........................... 38
Pause................................ 39
Media Detection…...................... 39
Loading and Replacing Paper................. 40
Loading Roll Paper...................... 41
Loading Fanfold Paper................... 46
Adjusting the Shutters.................... 51
How to Remove Paper.................... 53
Maintenance
Cleaning the Exterior...................... 55
Cleaning the Platen........................ 56
Cleaning the Auto Cutter.................... 58
Cleaning the Print Head.................... 59
Printing Nozzle Check Patterns............. 59
Head Cleaning......................... 61
Troubleshooting
A Message is Displayed on the Operation Panel. . . 63
Problems with Print Quality................. 67
Horizontal White Banding................. 67
White or Black Banding................... 67
White or Black Banding near the Edges....... 67
Printed Colors Are Wrong................. 67
Printed Characters Look Blurred............ 68
Print Position Shifts...................... 68
Paper is Smeared or Smudged with Ink........ 68
Paper is Fed and Ejected, and an Error Occurs. . 68
Printing from a computer is impossible or
becomes suddenly impossible. . . . . . . . . . . . . . . . 69
Checking Whether the Printer Driver Is
Installed.............................. 69
The printer does not turn on............... 69
Print Job is Canceled on PC but “Printing”
Message on Printer Does Not Disappear....... 69
CW-D3800 Series User’s Guide
Contents
2
Roll Paper is Jammed...................... 70
Fanfold Paper is Jammed.................... 72
Specifications
Product Specifications...................... 75
Electrical Specifications................... 76
Overall Dimensions...................... 77
Environmental Specifications................. 78
Paper Specifications....................... 79
Ink Cartridge............................ 80
Maintenance Box......................... 81
Appendix
Consumables and Options................... 82
Ink Cartridge.......................... 82
Maintenance Box....................... 83
OT-PT40............................. 84
Restriction of Use......................... 86
CAUTIONS............................. 87
Trademarks............................. 87
CW-D3800 Series User’s Guide
Contents
3
Before use
This chapter describes information you should know before using the product.
Manuals for This Product
Paper manual
Start Here
Guides you through basic setup steps from unpacking to loading paper.
Manual viewable
with PC
User’s Guide (This Manual)
Describes details about the functions and operating procedures of the product, maintenance
information, and troubleshooting.
Manual viewable
with PC
CW-D3800 Series Technical Reference Guide
Provides information necessary for installing the product, performing daily tasks, and developing a
system using the product.
Download this document from the following URL.
<https://epson.sn>
Manual viewable
with PC
Online Video Manual
The videos provides a clear description of the setup procedure. Download this document from the
following URL.
<https://support.epson.net/p_doc/af2/>
The contents of videos are subject to change without notice.
Downloading the Latest Version
The latest versions of the printer driver, utilities, and manuals can be downloaded from the following URL.
For customers in North America, go to the following web site:
<https://www.epson.com/support/>
For customers in other countries and regions, go to the following web site:
<https://epson.sn>
CW-D3800 Series User’s Guide
Before use
4
Symbols Used in This Guide
The following symbols are used in this guide to indicate important information.
Symbols for Safety
The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to
prevent danger to you and other persons, and property damage. Be sure that you completely understand their
meanings before reading this manual.
!
War ni ng
Handling the product improperly by ignoring this symbol can lead to death or serious
injury.
!
Caution
Handling the product improperly by ignoring this symbol can lead to injury and property
damage.
Symbols for General Information
c
Important
Indicates information with which you must comply when using the product. Mishandling
due to ignoring this information may cause the product to fail or malfunction.
Note
Indicates supplementary explanations and information you should know.
U
Indicates a reference page containing related information.
CW-D3800 Series User’s Guide
Before use
6
Product and Driver Versions
Use the product with a combination of latest versions of the product firmware, printer driver, and utility.
U “Downloading the Latest Version” on page 4
How to Check the Product Version
You can check the version of your product firmware by printing the status sheet. Check the results of status sheet
printing.
U “Printing Status Sheet” on page 28
You can also check the version on the operation panel.
Menu - Printer Status/Print - Firmware Version
How to Check the Printer Driver Version
You can check the version in the printer driver screen.
A: Printer driver version
Screens in This Manual
The screens in this manual and the screens actually displayed in Windows may differ depending on the product
used and operating system. Unless otherwise specified, the screens in this manual are those when using
Windows 11.
CW-D3800 Series User’s Guide
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7
Safety Precautions
To ensure safe use of the product, be sure to read this manual and the other instruction manuals supplied with the
product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the
product at any time.
Cautions on Installation
!
War ning
Do not cover the product with a cloth or install it in a poorly-ventilated location. Doing so can result in heat
accumulated in the product causing a fire.
!
Caution
o Do not install/store the product in an unstable location or in a location subject to vibration from other devices.
Equipment may fall or collapse, causing breakage and possible injury.
o Do not install the product in a location exposed to oily smoke or dust, or in a humid location. Otherwise
electric shock or fire may occur.
o When lifting the product, perform the work with the correct posture. Lifting the product with an
inappropriate posture may cause injury.
o Do not put a heavy object (of 10 kg or more {22.05 lb or more}) or an object that vibrates on the printer. If put
a heavy object on the printer, please check the operation by yourself.
Cautions on Handling
!
War ning
o Do not use the product in a location with volatile substances such as alcohol or paint thinner present, or near
fire. Otherwise electric shock or fire may occur.
o Shut down the product immediately if it produces smoke, a strange odor, or unusual noise. Otherwise electric
shock or fire may occur. If an abnormality occurs, immediately turn off the power and remove the plug from
the outlet, and then contact qualified service personnel for advice.
o Shut down the product immediately if a foreign object or water or other liquid gets inside the product.
Otherwise electric shock or fire may occur. Immediately turn off the power and remove the plug from the
outlet, and then contact qualified service personnel for advice.
o Do not disassemble the areas other than those mentioned in this manual.
o Never repair the product yourself as doing so is dangerous.
o Do not use the product in a location where inflammable gas, explosive gas, etc. is present in the atmosphere.
Furthermore, do not use aerosol sprayers containing flammable gas inside or around the product. Doing so
may cause fire.
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o Do not connect cables in ways other than those mentioned in this manual. Doing so may cause fire. It may
also damage the other connected devices.
o Do not touch the areas inside the product other than those mentioned in this manual. Doing so may cause
electric shock or burns.
o Do not insert metal or flammable materials, or allow them to fall into the product. Otherwise electric shock or
fire may occur.
o If the screen of the printer is damaged, handle the liquid crystal inside it very carefully. Should any of the
following situations arise, take emergency measures.
o When any part gets onto your skin, wipe off the deposit, and wash the area properly with soap and
water.
o When any part gets into your eyes, flush them with clean water for at least 15 minutes, and thereafter,
consult with a doctor.
o When a part gets into your mouth, immediately consult with a doctor.
!
Caution
o Do not allow anyone to stand or place heavy objects on top of the product. In particular, be careful in the case
of a household with children. Equipment may fall or collapse, causing breakage and possible injury.
o Install the cables and optional products in the proper direction according to the proper procedures. Otherwise
fire or injury is possible. Follow the instructions in this manual to install them properly.
o Before moving the product, shut down and unplug the product, and make sure that all the cables are
disconnected. Failure to do so may damage a cable, causing electric shock or fire.
o Do not subject the product to vibration or shock while the power is on. Doing so may cause printing
malfunction.
o Do not store or transport the product while it is tilted, standing, or upside down. Doing so may cause the ink
to leak.
Cautions on Power Supply
!
War ning
o Be sure to use the specified AC adapter (AC ADAPTER,K1 (Model: M248B)) only. In addition, do not use the
specified adapter with another device. Otherwise electric shock or fire may occur.
o Observe the following points when handling the AC adapter. Otherwise electric shock or fire may occur.
o Do not use in a location where rain or water will get on the AC adapter.
o Do not suspend the product by the power cord.
o Do not allow a clip or other metal object to touch the connectors.
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o Do not cover with bedding.
o Do not allow dust or other foreign material to adhere to the power plug. Otherwise electric shock or fire may
occur.
o Insert the power plug securely all the way into the outlet. Otherwise electric shock or fire may occur.
o Do not use a power cord other than that supplied with the product. In addition, do not use the supplied power
cord with another device. Otherwise electric shock or fire may occur.
o Do not use a damaged power cord. Otherwise electric shock or fire may occur. Contact qualified service
personnel for advice if the power cord is damaged. Furthermore, observe the following points so as not to
damage the power cord.
o Do not modify the power cord.
o Do not place heavy objects on the power cord.
o Do not forcibly bend, twist, or pull the power cord.
o Do not lay the power cord near a heating appliance.
o Do not insert or remove the power plug with a wet hand. Doing so may cause electric shock.
o Do not connect many power cords to one outlet. Doing so may cause fire. Supply power directly from a power
outlet.
o Regularly disconnect the power plug from the outlet and clean the base of the prongs and between the prongs.
Leaving the power plug connected to the outlet for a long period of time may cause dust to accumulate on the
base of the power plug prongs, resulting in a short and fire.
o Hold the plug and do not pull the cord when disconnecting the power plug from the outlet. Pulling the cord
may damage the cord or deform the plug, causing electric shock or fire.
o Do not remove and insert the power plug from/to the outlet while the printer is powered on. Doing so may
cause electric shock.
!
Caution
To ensure safety, unplug the product before leaving it unused for an extended period.
CW-D3800 Series User’s Guide
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10
Cautions on Ink Cartridges
!
Caution
o The ink cartridges that can be used differ depending on the model number of the product. Use ink cartridges
suitable for the model number of your printer.
U “Ink Cartridge” on page 80
o Shake new ink cartridges well before installing them.
o Do not touch the IC chip on an ink cartridge. Doing so may result in normal operation and printing becoming
no longer possible.
o The product uses ink cartridges equipped with IC chips to manage the amount of ink used and other
information so ink cartridges are usable even if they are removed and reinstalled. However, if an ink cartridge
with not much ink remaining is removed and reinstalled, it may not be usable. Some ink is consumed each
time cartridges are installed because the product automatically checks their reliability.
o Install ink cartridges of all colors. Printing is not possible if even only one ink cartridge is missing.
o Since ink cartridges are designed to stop the operation before ink runs out completely to maintain the quality
of the print head, some ink remains in the used ink cartridges.
o All the ink colors are consumed also for the maintenance operations when an ink cartridge is replaced and for
print head cleaning.
o Do not turn off the power or open the ink cartridge cover during ink charging (while the
(power) LED
lamp is flashing). Opening the cover may cause the ink to be recharged, resulting in more ink being consumed.
Also, it may result in normal printing becoming no longer possible.
o Even for monochrome printing, all the ink colors are used in an operation designed to maintain the printing
and print head quality.
o Do not disassemble an ink cartridge. Doing so may cause ink to get into eyes or onto skin.
o Do not disassemble or modify an ink cartridge. Doing so may cause printing malfunction.
o Use of old ink cartridges may result in reduced print quality. Use ink cartridges up within six months after
opening the packages. The usage period for ink cartridges is printed on the packaging of the individual ink
cartridges.
o If ink contacts your skin, eyes, or mouth, take the following actions.
o When ink gets onto your skin, immediately wash the area with soap and water.
o When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may result in
bloodshot eyes or mild inflammation. If something is wrong, immediately consult with a doctor.
o When ink gets into your mouth, immediately spit it out and consult with a doctor.
o There may be some ink around the ink supply port on a removed ink cartridge. Take care so that it does not
stain the desk or other surface.
o Do not open an ink cartridge package until you are ready to install the ink cartridge in the product.
CW-D3800 Series User’s Guide
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11
o Do not shake an ink cartridge too hard. The ink cartridge may leak if you shake it around too much or push
the sides strongly.
o Do not allow foreign objects to fall into the cartridge installation section. Doing so may result in normal
printing becoming no longer possible. Remove any object that falls into the installation section, taking care not
to damage the section.
o When ink is charged the first time (right after purchase), ink is consumed for filling the print head nozzles
(ink discharge holes) to get ready for printing. Therefore, the number of the sheets that can be printed may be
fewer than for cartridges installed later.
o When the printer is powered off with the
(power) button, the print head is automatically capped to prevent
the ink from drying. When you will not use the printer after installing the ink cartridges, be sure to turn the
power off with the
(power) button. Do not pull out the power plug or turn off the breaker while the power
is on.
o Printing on water-repellent paper such as art paper, which is slow-drying, may cause print stains. Also, if you
print on glossy paper, fingerprints may get on the paper or ink may adhere to your fingers when you touch the
print surface. Select and use paper that will not cause print stains.
o Store the ink cartridges in a place out of reach of children.
o Epson recommends storing ink cartridges in a cool and dark place.
o If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for
at least 3 hours in a place that is at room temperature before use.
o Do not remove the ink cartridges from the product when storing or transporting the product.
CW-D3800 Series User’s Guide
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12
Cautions on the Maintenance Box
!
Caution
o Store in a place out of reach of children. Do not drink any adhered ink.
o Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin.
o Do not touch the IC chip on the maintenance box.
o If a maintenance box that can still be used has been removed and left detached for a long period of time, do
not reuse it.
o Do not peel off the film from the top surface of the maintenance box.
o If ink contacts your skin, eyes, or mouth, take the following actions.
o When ink gets onto your skin, immediately wash the area with soap and water.
o When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may result in
bloodshot eyes or mild inflammation. If something is wrong, immediately consult with a doctor.
o When ink gets into your mouth, immediately spit it out and consult with a doctor.
o Do not shake a used maintenance box too hard. The ink may leak from the maintenance box if you swing or
shake it too hard.
o Avoid storing the maintenance box under high temperatures or in a frozen state.
o Keep it away from direct sunlight.
CW-D3800 Series User’s Guide
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13
Caution Label
The labels affixed to the product indicate the following cautions.
!
Caution
Do not touch the blade of the auto cutter with a hand. Doing so may cause injury.
!
Caution
To prevent fingers from being trapped, the lock mechanism is activated to stop the cover closing if the
unit is raised up from the installation surface. When using the product, install it on a level surface.
CW-D3800 Series User’s Guide
Before use
14
Supported Paper
This section describes about shape, form, size and type of paper that can be used by this printer, and paper that
cannot be used.
For more details, see the CW-D3800 Series Technical Reference Guide.
Paper Shape/Form/Size
Forms of paper Paper shapes Paper
width
(mm)
Backing
paper
width
(mm)
Label
width
(mm)
Gap
between
labels
(mm)
Continuous plain paper
with black marks
*1
Roll paper
25.4 to 108
{1.00 to 4.25}
--- --- ---
Continuous plain paper
with black marks
*1
Fanfold paper
50 to 108
{1.97 to 4.25}
--- --- ---
Continuous plain paper
(without black marks)
Roll paper
25.4 to 108
{1.00 to 4.25}
--- --- ---
Die-cut label
(Gap
*2
)
Roll paper
---
25.4 to 112
{1.00 to 4.41}
21.4 to 108
{0.84 to 4.25}
2.0 to 6.0
{0.08 to 0.24}
Die-cut label
without black marks
*1
Fanfold paper
---
50 to 112
{1.97 to 4.41}
46 to 108
{1.81 to 4.25}
2.0 to 6.0
{0.08 to 0.24}
CW-D3800 Series User’s Guide
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15
Forms of paper Paper shapes Paper
width
(mm)
Backing
paper
width
(mm)
Label
width
(mm)
Gap
between
labels
(mm)
Wristband paper
without black marks
*1
Roll paper
Contact
qualified
service
personnel
for advice.
--- --- ---
*1: The print position is detected based on the black marks printed on the back of the paper.
*2: The print position is detected based on the gaps between labels.
Note
o When labels less than 10 mm {0.39 in.} in length are cut automatically, the printed label may
adhere to the cutter blade and become difficult to remove.
o Depending on shape, thickness, and stiffness of die-cut labels, the labels may peel off their
backing paper inside the printer. When you want to use die-cut labels that do not meet the paper
specifications, contact qualified service personnel for advice.
CW-D3800 Series User’s Guide
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16
Paper That Cannot Be Used
Do not load paper like the following. Such paper will cause paper jams and print stains.
o Thermal paper
o Paper joined together by tape, etc.
o Paper joined to the core by tape, etc.
o Paper of A size, B size, etc.
CW-D3800 Series User’s Guide
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o Paper with transparent backing paper
CW-D3800 Series User’s Guide
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Part Names and Functions
This section describes the main operation parts.
Front
No
.
Name Description
1 Release lever Pull this lever towards you to open the front cover.
2
Lock lever (paper ejection guides) Press down this lever to enable adjustment of the paper ejection guides.
Pull up this lever until it clicks into place to lock the paper ejection guides.
3
Maintenance box cover Open this cover to install or replace the maintenance box.
U “Replacing the Maintenance Box” on page 32
4 Front cover Open this cover to load or replace paper.
5
Ink cartridge cover Open this cover to install or replace the ink cartridge.
U “Replacing the Ink Cartridges” on page 29
6
Paper ejection guides These guides are for preventing the paper from getting out of position
when ejected. Adjust them to match the paper width.
CW-D3800 Series User’s Guide
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Inside
No
.
Name Description
1
Lock lever (roll paper guides) Pull up this lever to enable adjustment of the roll paper guides.
Push down this lever to lock the roll paper guides.
2
Roll paper guides These guides are for fixing the roll paper in place. Adjust them to match
the paper width.
3
Shutter Adjust this to match the paper width.
U “Adjusting the Shutters” on page 51
CW-D3800 Series User’s Guide
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Rear
No
.
Name Description
1
Lock lever (fanfold paper guides) Pull up this lever to enable adjustment of the fanfold paper guides.
Pull down this lever to lock the fanfold paper guides.
2
Fanfold paper guides These guides are for preventing the paper from getting out of position
when fed into the printer. Adjust them to match the paper width.
3 Paper feed guide Attach this guide inside the front cover when using fanfold paper.
4
Rear cover Open this cover to load or replace the fanfold paper.
U “Loading Fanfold Paper” on page 46
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21
Connectors
No
.
Name Description
1
Wire saddle Pass the USB cable through this saddle to prevent disconnection of the
cable.
2 Power connector Connect the power cable.
3 LAN port Connect a LAN cable.
4 USB B port Connect a USB Type B cable.
5
USB A port (for connecting an optional
device)
Connect the optional Wireless LAN Unit (OT-WL06). In some countries and
regions, the wireless LAN unit option is not sold. Please contact qualified
service personnel for details.
CW-D3800 Series User’s Guide
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Operation Panel
No
.
Name Description
1
LED The status of the printer can be checked from the flashing of the LEDs.
For more details, see the CW-D3800 Series Technical Reference Guide.
o
(power) LED
Stays on while the printer is on. Flashes during printing or charging
ink.
o Status LED
Stays on or flashes while an error or problem is occurring.
o
(pause) LED
Stays on or flashes while the printer is paused.
2
(power) button Turns on or off the printer.
3
(home) button Displays the Home screen.
4
(back) button Use to return to the previous screen.
5
(cut) button Use to cut paper.
6
(arrows) buttons and OK
button
Use the buttons to select a menu item, and then press the
OK button to activate the selected menu or setting.
7
(feed) button Press this briefly to feed paper by one page.
Hold down to feed paper continuously.
CW-D3800 Series User’s Guide
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No
.
Name Description
8
(cancel) button Cancels printing. Press the button while the printer is paused, and
select Next label format or All label formats on the Cancel Selection
screen to cancel printing.
9
(pause) button o If pressed while printing is in progress
When the printer finishes printing the page being printed, it pauses
and the
(pause) LED lights up. Press again to resume printing and
the
(pause) LED will turn off.
o If pressed while the printer is ready to print
The printer goes into a pause state and the
(pause) LED lights up.
Press again to return the printer to the standby state and the
(pause) LED will turn off.
o If pressed while the printer is paused due to an error
The printer is released from pause and the
(pause) LED turns off.
10 Screen Status of the printer, menus, and error messages are displayed.
CW-D3800 Series User’s Guide
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24
Basic Operation
This chapter describes the basic operating procedures of the printer.
Turning On or Off
Turning the Power On
Hold down the (power) button until the (power) LED lights up.
Turning the Power Off
Hold down the (power) button until a power-off confirmation message is displayed. Then select Ye s on the
confirmation screen. The
(power) LED goes out and the printer is turned off.
CW-D3800 Series User’s Guide
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25
Checking the Printer Status
The status of the printer can be checked from the lighting and flashing of the LEDs, and from the printer screen.
Also, by printing the status sheet, you can check the printer settings and condition of the nozzles.
U “Printing Status Sheet” on page 28
Checking the Paper Information
Information of currently loaded paper; paper type and paper source setting is displayed on the home screen.
Note
Select this area to directly access the Media Settings menus.
You can also make the paper settings using the printer driver.
U “Printer Driver Settings” on page 35
If the settings differ between the operation panel and the printer driver, the settings of the printer
driver are applied.
CW-D3800 Series User’s Guide
Basic Operation
26
Checking the Status of Consumables
The status of the ink cartridges and the maintenance box can be checked on the screen.
Printing Nozzle Check Patterns
By printing the nozzle check patterns, you can check the print head nozzles for clogging.
U “Printing Nozzle Check Patterns” on page 59
CW-D3800 Series User’s Guide
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27
Printing Status Sheet
By printing the status sheet, you can check the firmware version and printer settings such as the print mode and
media detection settings. The following types of status sheets can be printed from the operation panel.
Menu - Printer Status/Print - Print Status Sheet
Note
When printing status sheets, it is recommended to use paper that exceeds 108.0 mm (4.25 in.) in
width. See the CW-D3800 Series Technical Reference Guide for more information.
Status sheet print sample Status sheet (network settings) print sample
Note
o You can also print a list of the fonts and bar codes that are already registered in the printer, or the
newly registered images and templates.
o If the Wireless LAN Unit has been connected to the printer, wireless network status and settings
are printed on the Network Settings section of the status sheet.
Checking Network Connection and Settings
You can check the network connection status and settings by printing a network connection check report.
For more details, see the CW-D3800 Series Technical Reference Guide.
Note
When printing network connection check reports, it is recommended to use paper that exceeds 108.0
mm (4.25 in.) in width. See the CW-D3800 Series Technical Reference Guide for more information.
CW-D3800 Series User’s Guide
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28
Replacing the Ink Cartridges
This section describes how to replace the ink cartridges.
!
Caution
Carefully read the cautions on handling before installing the ink cartridges.
U “Cautions on Ink Cartridges” on page 11
Checking Amount of Ink Remaining
You can check approximate remaining amount of ink on the operation panel or a computer.
Note
Even when the printer is low on ink, you can print until you are prompted to replace the ink cartridge.
Replace the ink cartridge as necessary.
How to Replace the Ink Cartridges
The procedure below is for replacing the BK cartridge. Follow the same procedure for replacing the other color
cartridges.
c
Important
Shake new ink cartridges well before installing them.
A
Open the ink cartridge cover.
B
Press the lever down to remove the used ink cartridge.
CW-D3800 Series User’s Guide
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29
C
Shake the ink cartridge.
As shown in the figure below, shake the cartridge horizontally. Move the cartridge by about 5 cm to both
directions, and repeat it about 15 times for about 5 seconds.
D
Take out the new ink cartridge from the bag.
U “Cautions on Ink Cartridges” on page 11
!
Caution
Do not touch the areas shown in the figure.
E
Install the ink cartridge.
Press the Push mark on the ink cartridge with your fingertip until it clicks into place.
CW-D3800 Series User’s Guide
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30
F
Close the ink cartridge cover.
CW-D3800 Series User’s Guide
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31
Replacing the Maintenance Box
This section describes how to replace the maintenance box.
!
Caution
Carefully read the cautions on handling before setting the maintenance box.
U “Cautions on the Maintenance Box” on page 13
Checking the Amount of Empty Space in the Maintenance Box
You can check approximate amount of empty space in the maintenance box on the operation panel or a computer.
Note
Even if the maintenance box is running low on space, you can still print until you are prompted to
replace it. Replace the maintenance box with a new one as necessary.
How to Replace the Maintenance Box
A
Open the maintenance box cover.
B
Take out the maintenance box.
When disposing of the used maintenance box, put it in a plastic bag that came with the new maintenance
box.
U “Disposal of Maintenance Box” on page 83
C
Take out a new maintenance box from the bag.
U “Cautions on the Maintenance Box” on page 13
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!
Caution
Do not touch the areas shown in the figure.
D
Insert the new maintenance box all the way in.
E
Close the maintenance box cover.
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F
Press the (Pause) button.
Check that the printer is ready for printing by checking the home screen.
Note
It is recommended to clean the platen at the same time you replace the maintenance box.
U “Cleaning the Platen” on page 56
The non-woven cloth and cotton swabs used for cleaning are included in the replacement
maintenance box.
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Basic Operation
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Printer Driver Settings
Set the basic items required for printing such as the size and form of media.
The printer driver is equipped with a help function. Right-click an item and then click Help to display an
explanation on the item.
You can also learn how to configure the printer driver with videos. Access the videos from the following URL.
<https://support.epson.net/p_doc/af2/>
Note
If the settings on the printer (settable using the operation panel, CW-D3800 Series PrinterSettings, or
Web Config) differ from the printer driver settings, printing is performed by applying the printer driver
settings.
Media Definition
The size, form, type, and other settings of frequently used paper can be registered as a media definition. The set
media definition can be selected from the Media Name pull-down menu. This is convenient because you will not
need to set the paper settings of the driver when printing from an application if you register a media definition in
advance.
If you wish to set the paper size and other settings every time without registering a media definition, select Custom
from the Media Name pull-down menu on the General tab. The various settings on the General tab will become
available so that you can set the paper size and other settings.
Media Name
o Media Size Reduction
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o 108 x 174.8 mm {4.25 to 6.88 in.} - Die-cut Label* (Initial setting)
o Custom
*: This setting is suitable for printing the roll paper included with the product.
Width
When Media Form is other than Continuous paper or Wristband Paper
21.4 to 108.0 mm {0.84 to 4.25 in.}
Initial setting: 108.0 mm {4.25 in.}
When Media Form is Continuous paper or Wristband Paper
25.4 to 108.0 mm {1.00 to 4.25 in.}
Initial setting: 108.0 mm {4.25 in.}
Length
Can be specified from 8 to 406.4 mm {0.31 to 16 in.}
Initial setting: 174.8 mm {6.88 in.}
Gap Between Labels
When Media Form is Die-cut Label
2 to 6 mm {0.08 to 0.24 in.}
Initial setting: 3 mm {0.12 in.}
When Media Form is other than Die-cut Label
0 to 6 mm {0 to 0.24 in.}
Initial setting: 3 mm {0.12 in.}
Media Form
o Die-cut label (gap detection) (Initial setting)
o Die-cut label (black mark detection)
o Continuous paper (black mark detection)
o Continuous paper (no detection)
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o Wristband (black mark detection)
Media Saving
Enabled only when Continuous paper (no detection) is selected as the Media Form.
o Eliminate Lower Margin
o Eliminate Lower And Upper Margin
o No Saving (Initial setting)
Media Coating Type
o Plain Paper
o Matte Paper
o Synthetic
o Wristband Paper
o Glossy Paper (Initial setting)
o Glossy Film
Print Quality
When Media Coating Type is Plain Paper
o Max Speed
o Speed (Initial setting)
o Normal
o Quality
When Media Coating Type is Matte Paper or Synthetic
o Max Speed
o Speed
o Normal (Initial setting)
o Quality
When Media Coating Type is Glossy Paper or Glossy Film
o Normal
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o Quality (Initial setting)
When Media Coating Type is Wristband Paper
o Max Speed
o Speed (Initial setting)
o Normal
Note
If you change the Media Coating Type, the Print Quality will be automatically set to the initial
setting suitable for the selected paper type.
Color Correction
o Epson Vivid Color
o Epson Preferred Color (Initial setting)
o ICM
o None
Spot Color Setting
No Spot Color (Initial setting)
Settings For Paper Handling After Print
o Cut (after printing last label)
o Cut (at specified label)
o Cut (after last page of collate page)
o Do not cut (stop at peel position)
o Do not cut (stop at cut position) (Initial setting)
o Do not cut (stop at the print end position)
Notification
o None (Initial setting)
o Beep at Cut
o Beep at Job End
o Beep at Collate End
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Note
Regardless of the printer driver setting described above, the buzzer will not sound if the buzzer setting
of the printer is disabled.
Pause
o None (Initial setting)
o Pause at Cut
o Pause at Job End
o Pause at Collate End
Media Detection…
The initial setting of Media Source and Media Detection will change depending on the settings of the printer.
Media Source
o Internal (Roll)
o Rear Feed (Fanfold)
o Rear Feed (Roll)
Media Detection
o Gap detection
o Black mark detection
o No detection
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Loading and Replacing Paper
This section describes how to load and replace paper. The procedure differs depending on whether to supply paper
from inside or outside the printer. Videos that show the procedure are also available.
Click the URL below to view the videos.
<https://support.epson.net/p_doc/af2/>
Supply from Inside (Internal) Supply from Outside (Rear Feed)
Paper is supplied from inside the printer. Set roll paper into
the printer.
Paper is supplied from outside the printer. Place fanfold
paper behind the printer.
c
Important
o To supply roll paper from outside the printer, prepare an external paper feeder and paper
rewinder by yourself. For more details, contact qualified service personnel for advice.
o When replacing paper with a different shape, form, or type of paper, change the paper settings
either from the operation panel or on the printer driver before loading the paper.
U “Checking the Paper Information” on page 26
U “Printer Driver Settings” on page 35
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Loading Roll Paper
!
Caution
After turning on the printer, wait until the home screen is displayed, and then open the front cover. If
you open the cover before the home screen is displayed, the printer may fail to load the paper
correctly.
A
Turn the printer on.
B
Open the front cover.
C
If the paper feed guide has been attached, remove it.
D
Raise the lock lever of the roll paper guides.
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E
Slide the roll paper guides outward as far as they go.
F
Lower the lock lever of the roll paper guides.
G
Insert paper with the printable side face up.
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L
Lower the lock lever of the paper ejection guides.
M
Slide the paper ejection guides outward.
N
Pull out the paper as shown.
O
Hold down the paper by hand, and slide the paper ejection guides against the paper.
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P
Raise the lock lever of the paper ejection guides until it clicks into place.
Q
Pull out the leading edge of the roll paper, and then close the front cover.
R
Press the (Pause) button.
Check that the printer is ready for printing by checking the home screen.
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Loading Fanfold Paper
!
Caution
After turning on the printer, wait until the home screen is displayed, and then open the front cover. If
you open the cover before the home screen is displayed, the printer may fail to load the paper
correctly.
A
Turn the printer on.
B
Open the front cover.
C
Open the rear cover.
D
Remove the paper feed guide, and then close the rear cover.
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I
Raise the lock lever of the paper ejection guides until it clicks into place.
J
Close the front cover.
K
Open the rear cover.
L
Raise the lock lever of the fanfold paper guides.
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M
Slide the fanfold paper guides against the paper.
N
Lower the lock lever of the fanfold paper guides.
O
Insert the leading edge of the paper with the printable side face up.
When you insert about 100 mm {3.94 in.} of the paper, the paper is automatically fed further into the
printer.
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P
Close the rear cover.
Q
Place the fanfold paper behind the printer.
o Place the fanfold paper at least 40 mm {1.57 in.} away from the printer.
o Make sure the paper is vertical in relation to the paper feed slot.
40mm {1.57 in.}
R
Press the (Pause) button.
Check that the printer is ready for printing by checking the home screen.
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Adjusting the Shutters
Inside the front cover, there are shutters for adjusting paper suction for during printing.
The shutters need to be correctly opened/closed to match the paper width used. To open/close them, move them
with a finger. Furthermore, the paper width can be checked on the label at the top of the main unit.
!
Caution
If the shutters are not correctly opened/closed, paper may be jammed or smudged with ink.
Paper width / Backing paper width Shutter state
25.4 to 43.8 mm {1.00 to 1.72 in.}
Close all the shutters.
43.9 to 58.4 mm {1.73 to 2.30 in.} Open the innermost shutters.
58.5 to 73.0 mm {2.30 to 2.87 in.} Open the inner four shutters.
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Paper width / Backing paper width Shutter state
73.1 to 87.6 mm {2.88 to 3.45 in.}
Open the inner six shutters.
87.7 to 102.2 mm {3.45 to 4.02 in.} Open the inner eight shutters.
102.3 mm or longer {4.03 in. or longer} Open all the shutters.
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How to Remove Paper
A
Check that the printer has been turned on.
B
Open the front cover.
C
Remove roll paper or paper core from the printer.
D
Close the front cover.
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Maintenance
This chapter describes how to carry out maintenance of the printer.
Cleaning the Exterior
A
Turn the printer off and then disconnect the power cable from the outlet.
B
Wipe off any dirt with a dry cloth or cloth that has been slightly dampened.
See the Technical Reference Guide for cleaning precautions.
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Cleaning the Platen
If there is ink adhered to the platen, hands or paper may become dirty. Furthermore, if the holes in the platen
become blocked by dirt, ink soiling inside the platen may occur.
If labels, paper dust, or adhesive has adhered to the platen, paper may get jammed, or printing position may
become incorrect.
Use the non-woven fabric or cotton swabs to clean the platen by following the steps below.
!
Caution
o Do not use water or alcohol.
o Take care not to change the position of the shutters on the platen. If the shutters are opened or
closed incorrectly, paper may get jammed or be smudged with ink.
o Take care not to deform or damage the four sensors.
A
Turn the printer off and then disconnect the power cable from the outlet.
B
Open the front cover.
C
Remove the roll paper or fanfold paper.
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D
Use the non-woven fabric for platen cleaning to clean the platen.
E
Use cotton swabs to clean the holes and around the holes. If the holes are blocked, be sure to remove the dirt
to unblock the holes.
F
Close the front cover.
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Cleaning the Auto Cutter
The fixed blade of the auto cutter may become unable to cut cleanly due to the adhesive of label paper adhering to
it.
Perform cleaning by following the steps below.
A
Turn the printer off and then disconnect the power cable from the outlet.
B
Open the front cover and remove the paper.
C
Remove the adhesive adhered to the fixed blade of the auto cutter on the front cover side.
Remove it with a cotton swab or the like dampened with alcohol.
!
Caution
o Do not directly touch the fixed blade of the auto cutter. Doing so may cause injury to a finger.
o Do not use benzine, thinner, trichloroethylene, or ketone solvents. Doing so may damage or
break the parts made of plastic and rubber.
o Do not spray alcohol directly onto the cutter blade or use a cotton swab or cloth from which
alcohol is dripping. If alcohol get inside the printer, it can cause electronic components to
short-circuit, or deteriorate or damage the components.
o Be careful not to allow alcohol to adhere to areas other than the cleaning area.
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Cleaning the Print Head
If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print quality
problems occur, print nozzle check patterns and check for nozzle clogging.
Example of the nozzle check patterns
Normal Clogging
When the printed patterns show the nozzle clogging state, run a head cleaning.
Printing Nozzle Check Patterns
Clogged nozzles cause blurred or streaky printing or printing in unintended colors. If you are experiencing print
quality problems, print a nozzle check pattern to see if the nozzles are clogged.
c
Important
When printing a nozzle check pattern, load a sheet of paper at least 21.5 mm (0.85 in.) wide and 38.6
mm (1.52 in.) long.
Remaining paper required for nozzle check pattern printing
Continuous plain paper
o When the paper width is between 21.4 mm (0.84 in.) and 39.0 mm (1.54 in.)
273.5 mm (10.77 in.) is required
o When the paper width is 39.1 mm (1.54 in.) or more
197.4 mm (7.77 in.) is required
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Note
Printing the nozzle check pattern with black mark detection enabled may increase the amount of
remaining paper required. It is recommended to disable the black mark detection even when printing
the pattern on paper with black marks.
Die-cut label (included roll paper)
When printing the pattern on the included roll of paper, the nozzle check pattern is printed using two labels.
The sizes of the included roll paper are as follows.
Paper width is 108.0 mm (4.25 in.), paper length is 174.8 mm (6.88 in.), and gap between labels is 3.0 mm (0.12
in.)
Note
When printing nozzle check patterns on die-cut labels, the amount of remaining paper required
depends on the paper width, paper length, and gap between labels. Since some combinations require
a maximum paper length of 531 mm (20.9 in.), it is recommended to use continuous paper or the
included roll paper.
Using the Operation Panel
Menu - Maintenance - Print Head Nozzle Check
Using the Printer Driver
Click Nozzle Check on the Printer Utilities tab.
Using the Web Config
Select Print Nozzle Check Pattern on the Maintenance window, and then click Start.
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Note
For information about Web Config, see the CW-D3800 Series Technical Reference Guide.
Head Cleaning
If nozzles are clogged, run a Print Head Cleaning. Run Power Cleaning only when nozzle clog is not cleared by
running Print Head Cleaning. To run a print head cleaning, select the menu as described below.
c
Important
o Do not turn off the power or open the covers during head cleaning. Doing so may cause printing
malfunction.
o Do not run the head cleaning more than necessary. Ink is consumed because ink is discharged
from the head to clean it.
o If there is not much ink remaining, head cleaning may not be possible. Replace the ink cartridges
and then try again.
U “Replacing the Ink Cartridges” on page 29
o The [Power Cleaning] consumes ink more than [Print Head Cleaning].
Using the Operation Panel
Menu - Maintenance - Print Head Cleaning
Menu - Maintenance - Power Cleaning
Using the Printer Driver
Click Print Head Cleaning or Power Cleaning on the Printer Utilities window.
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Using the Web Config
Select Print Head Cleaning on the Maintenance window. Then select the cleaning type from Auto or Power
Cleaning, and then click Start.
Note
For information about Web Config, see the CW-D3800 Series Technical Reference Guide.
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Troubleshooting
This chapter describes how to resolve problems. For troubleshooting information that is not described here, see the
CW-D3800 Series Technical Reference Guide.
A Message is Displayed on the Operation Panel
Message Solution and Reference
Information
Paper feed error.
Load the paper or change the media
source setting.
Use paper that matches the Media Source and Media Form settings. Or
change the Media Source and Media Form settings to match them with the
loaded paper.
U “Printer Driver Settings” on page 35
Information
Cannot detect the paper specified by the
Media Detect setting.
Load paper that matches the setting or
change the setting.
Use paper that matches the Media Detect settings. Or change the Media
Detect settings to match them with the loaded paper.
U “Printer Driver Settings” on page 35
(On the home screen)
Load paper.
Load paper.
U “Loading and Replacing Paper” on page 40
Information
The paper size set in the printer may
differ from the print setting.
Load media that matches the print area size. Or change the print area to match
it with the media size.
U “Loading and Replacing Paper” on page 40
Paper Out
The roll paper is not loaded.
Load roll paper.
U “Loading and Replacing Paper” on page 40
Paper Out
The fanfold paper is not loaded.
Load fanfold paper.
U “Loading and Replacing Paper” on page 40
Information
Paper jam.
Remove the jammed paper and then load paper.
U “Roll Paper is Jammed” on page 70
U “Fanfold Paper is Jammed” on page 72
Information
The paper is not loaded correctly. Reload
the paper.
Remove the paper, and then load the paper again.
U “How to Remove Paper” on page 53
U “Loading and Replacing Paper” on page 40
Information
Calibration failed.
Press the OK button. Then reload or
replace the paper.
Make sure that the paper loaded in the printer matches the paper detection
method (gap or black mark), and reset the paper.
U “Loading and Replacing Paper” on page 40
Calibration is impossible if Gap Between Labels exceeds 6 mm {0.24 in.}.
U “Supported Paper” on page 15
If the error still occurs, the detector cannot handle the paper. Replace the
paper.
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Message Solution and Reference
Information
The paper has already been cut and
cannot be cut.
This error occurs when you press the Cut button at the position where the
paper is already cut.
Feed the paper by printing or pressing the Feed button to enable the Cut
button.
Maintenance Error
The ink cartridge is not installed correctly.
Install an ink cartridge with a sufficient amount of ink remaining.
U “How to Replace the Ink Cartridges” on page 29
(On the home screen, an exclamation
mark on the ink levels)
Prepare a new ink cartridge to be replaced with the low-ink-level cartridge.
If you continue to use the low-ink-level cartridge, you may be required to
replace it during printing.
If you replace the cartridge during printing, you may see a difference in color
between colors printed by the old cartridge and colors printed by the new one
due to a difference in ink drying status.
If it is not acceptable for you, replace the ink cartridge with a new one before
starting printing.
U “How to Replace the Ink Cartridges” on page 29
The removed ink cartridge can be installed again and used until you are
prompted to replace it.
Information
You need to replace the following ink
cartridge(s).
Install an ink cartridge with a sufficient amount of ink remaining.
U “How to Replace the Ink Cartridges” on page 29
Maintenance Error
Cannot recognize the ink cartridge.
Select “Next” to clear the error.
Reinstall the ink cartridge.
If the error reoccurs, replace the ink cartridge with a new one.
U “How to Replace the Ink Cartridges” on page 29
Information
You have not installed genuine Epson ink
cartridges.
For the best performance of the printer, it is recommended to use genuine
Epson ink cartridges.
Use of non-genuine Epson ink cartridges can adversely affect the printer and
print quality and prevent the printer from realizing its maximum performance.
Epson cannot guarantee the quality and reliability of non-genuine Epson
products.
Repairs for any damage or breakdown of this product due to the use of
non-genuine Epson products will not be free of charge even if the warranty
period is still valid.
Information
These ink cartridges are not compatible.
Because the installed ink cartridges are not the ones for this printer, an error
such as a cartridge detection error may occur.
Maintenance Error
Maintenance Box not installed.
Product Number: SJMB4000
Install a new maintenance box.
U “How to Replace the Maintenance Box” on page 32
Maintenance Error
Cannot recognize the Maintenance Box.
Product Number: SJMB4000
Reinstall the maintenance box.
If the error reoccurs, replace the maintenance box with a new one.
U “How to Replace the Maintenance Box” on page 32
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Message Solution and Reference
(On the home screen)
The Maintenance Box is nearing end of its
service life.
Prepare a new maintenance box to be replaced with the near-full maintenance
box.
When a message saying “The Maintenance Box is at the end of its service life.
You need to replace it.” is displayed, replace the maintenance box.
U “How to Replace the Maintenance Box” on page 32
Maintenance Error
The Maintenance Box is at the end of its
service life.
You need to replace it.
Product Number: SJMB4000
Replace the maintenance box with a new one.
U “How to Replace the Maintenance Box” on page 32
Information
Memory Full. Document was not printed.
Contact your system administrator and delete unnecessary files.
Printer Error
Turn on the printer again.
See your documentation for more details.
XXXXXX
1. Turn off the printer.
2. Check that there is no paper jam or foreign materials near the ejection slot.
3. Turn the printer on.
If the printer error still occurs, contact qualified service personnel for advice.
When contacting, tell the person the “XXXXXXXX” (a 6- or 8-digit alphanumeric
code).
Information
Cannot start cleaning because ink is low.
Printer features except cleaning are
available.
When running the cleaning, install ink cartridges with a sufficient amount of ink
remaining.
U “How to Replace the Ink Cartridges” on page 29
Information
Paused
The print quality may decrease because
the nozzles are clogged.
The print quality may decrease because the nozzles are clogged. If it is not
acceptable, run a print head cleaning.
U “Cleaning the Print Head” on page 59
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Message Solution and Reference
Error
The connection between your network
and the printer is unstable.
You may be able to solve this problem by
disabling the IEEE802.3az (Energy
Efficient Ethernet) function.
See your documentation for more details.
When connecting to a wired LAN using a device that supports IEEE802.3az
(Energy Efficient Ethernet), the connection may become unstable, the
connection may not be possible, or the communication speed may slow down.
Follow the steps below to disable the IEEE802.3az function on your computer
and printer.
1. Disconnect the LAN cables from the computer and printer respectively.
2. If the IEEE802.3az function has been enabled on your computer, disable it.
3. Connect the computer and printer directly with a LAN cable.
4. On the printer, select Menu - General Settings - Network Settings -
Connection Check to check the IP address of the printer.
5. Start Web Config on the computer.
Start your web browser and enter the IP address of the printer.
6. Select the Network Settings tab, then Wired LAN.
7. Set IEEE 802.3az to Off.
8. Click Next.
9. Click Apply.
10. Disconnect the LAN cable from the computer and printer.
11. If you disabled IEEE802.3az on your computer in step 2, enable it.
12. Connect the LAN cables you disconnected in step 1 to the computer and
printer.
If the problem still occurs, a device other than the printer may be causing the
problem.
The printer can’t connect to cloud
service.
Please check the connection status and
settings with the cloud service.
Please contact your administrator for
details.
The printer is failing to connect to the Loftware Cloud.
Contact your system administrator for more information.
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Problems with Print Quality
Horizontal White Banding
Cause Solution and Reference
The nozzles are clogging. Print the nozzle check patterns to check the nozzles for clogging.
U “Printing Nozzle Check Patterns” on page 59
If the nozzles are clogging, run a print head cleaning.
U “Cleaning the Print Head” on page 59
White or Black Banding
Cause Solution and Reference
The paper is not loaded correctly. Reload the paper.
U “Loading and Replacing Paper” on page 40
The paper being used and the Media
Coating Type setting differ.
Check the paper being used and the Media Coating Type setting of the printer
driver.
U “Printer Driver Settings” on page 35
White or Black Banding near the Edges
Cause Solution and Reference
The outside shutters on the platen, which
are not needed to be opened for the
paper, are open.
Air flow from the outside shutters adversely affect the printing operation and
may cause white banding on printouts.
Set the shutters on the platen according to the instructions on the label
attached to the printer.
U “Adjusting the Shutters” on page 51
Printed Colors Are Wrong
Cause Solution and Reference
If the printer is moved after initial
charging, the specified colors may not be
output (colors may be mixed) due to
vibrations and impacts.
Run a head cleaning and check that colors are no longer mixed.
U “Cleaning the Print Head” on page 59
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Printed Characters Look Blurred
Cause Solution and Reference
The outside shutters on the platen, which
are not needed to be opened for the
paper, are open.
Air flow from the outside shutters adversely affect the printing operation and
may cause blurred print.
Set the shutters on the platen according to the instructions on the label
attached to the printer.
U “Adjusting the Shutters” on page 51
Print Position Shifts
Cause Solution and Reference
The edge guide is not set along the paper
edge.
Check that the edge guide is properly set at the paper width position.
U “Loading and Replacing Paper” on page 40
The paper is not loaded centrally. If the paper is offset from the center when loaded, print position may be
laterally shifted at the beginning of printing.
Use the paper guides to load the paper centrally or feed the paper before
starting printing.
The trailing edge of the paper is
approaching.
When the trailing edge of the paper approaches, print position may be laterally
shifted, or blurred print may occur.
Replace the paper with a new one.
Paper is Smeared or Smudged with Ink
Cause Solution and Reference
The paper being used and the Media
Coating Type setting differ.
Check the paper being used and the Media Coating Type setting of the printer
driver.
U “Printer Driver Settings” on page 35
If foreign matter is adhered to the head,
the paper may be smeared with ink.
Run a print head cleaning.
U “Cleaning the Print Head” on page 59
The paper width and the shutters on the
platen do not match.
If the paper width and shutters on the platen do not match, rising up of the
paper may cause the paper and print head to rub against each other, leading to
the paper becoming dirty. Set the shutters on the platen according to the
instructions on the label attached to the printer.
U “Adjusting the Shutters” on page 51
Paper is Fed and Ejected, and an Error Occurs
Cause Solution and Reference
The paper being used differs from that of
Media detection settings.
Check the paper being used and Media detection settings of the printer.
U “Printer Driver Settings” on page 35
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Printing from a computer is impossible or becomes
suddenly impossible
Checking Whether the Printer Driver Is Installed
Check whether or not the required software and applications are installed on the computer.
To print with this printer, a printer driver is required. Check whether or not the printer driver is installed by
following the steps below.
A
Display Devices and Printers on the computer.
B
Check that the printer name is displayed.
If not, the printer driver is not installed.
C
Install the printer driver.
U “Downloading the Latest Version” on page 4
The printer does not turn on
Check that the power cable is connected to the printer and outlet properly.
U “Connectors” on page 22
Print Job is Canceled on PC but “Printing” Message on Printer Does
Not Disappear
If you cancel printing in printer queue on the computer, it may cause the print data to break up and “Printing” may
be kept displayed on the operation panel of the printer.
To cancel the status, press the
(cancel) button on the operation panel, and then select All label formats.
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C
Pull out the leading edge of the roll paper, and then close the front cover.
D
Press the (Pause) button.
Check that the printer is ready for printing by checking the home screen.
Note
After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If
you use the printer without removing them, it leads to frequent paper jams, or may cause poor print
quality.
If paper jams occur frequently, clean the inside of the printer following the instructions in the
CW-D3800 Series Technical Reference Guide.
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C
Open the rear cover and then remove the jammed paper.
D
Close the rear cover.
E
Close the front cover.
F
Press the (Pause) button.
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Note
After removing jammed paper, make sure that there is no labels or adhesive left inside the printer. If
you use the printer without removing them, it leads to frequent paper jams, or may cause poor print
quality.
If paper jams occur frequently, clean the inside of the printer following the instructions in the
CW-D3800 Series Technical Reference Guide.
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Specifications
This chapter describes the specifications of the printer.
Product Specifications
Item Specifications
Printing method Serial inkjet, dot matrix method
Four-color printing
Paper feed method Forward and reverse friction feed
Cutting type of the auto cutter Full cut (cuts paper completely)
Print resolution 300 × 600 dpi
600 × 600 dpi
600 × 1200 dpi
Print speed Print quality setting:
Max Speed
300 × 600 dpi
(width × height)
Printing width:
25.4 mm {1.00 in.}
124 mm/s {4.88 in/s}
Printing width:
101.6 mm {4.00 in.}
100 mm/s {3.94 in/s}
Print quality setting:
Speed
600 × 600 dpi
(width × height)
Printing width:
25.4 mm {1.00 in.}
111 mm/s {4.37 in/s}
Printing width:
101.6 mm {4.00 in.}
70 mm/s {2.76 in/s}
Print quality setting:
Normal
600 × 600 dpi
(width × height)
Printing width:
25.4 mm {1.00 in.}
63 mm/s {2.48 in/s}
Printing width:
101.6 mm {4.00 in.}
48 mm/s {1.89 in/s}
Print quality setting:
Quality
600 × 1200 dpi
(width × height)
Printing width:
25.4 mm {1.00 in.}
27 mm/s {1.06 in/s}
Printing width:
101.6 mm {4.00 in.}
18 mm/s {0.71 in/s}
Interface Wired LAN 1000BASE-T/100BASE-TX/10BASE-T
Wireless LAN Available by connecting the optional Wireless
LAN Unit (OT-WL06).
USB USB2.0 High-Speed
Weight Approx. 13 kg {28.66 lb}
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Electrical Specifications
Item Specifications
Power supply Dedicated AC adapter (AC ADAPTER, K1, Model number: M248B)
Rated voltage 42 V DC
Rated current 1.38 A
Power
consumption
Operating
*
Approx. 28.2 W on average
Standby Approx. 2.6 W on average
Power off Approx. 0.13 W on average
*Based on Epson evaluation conditions
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Overall Dimensions
Item Specifications
Height 285 mm {11.22 in.}
Width 310 mm {12.20 in.}
Depth 283 mm {11.14 in.}
Unit: mm
With OT-PT40 Installed
*1
*2
Unit: mm
*1: When paper tray is extended
*2: When paper tray is retracted
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Environmental Specifications
Temperature
/humidity
Printing 5 to 35°C {41 to 95 °F}, 20 to 80%RH without condensation (the blue-colored range in
the graph)
Barcode printing 15 to 35°C {59 to 95 °F}, 20 to 80% RH without condensation
Storage When packed
(Ink not charged)
-20 to 60°C {-4 to 140°F}, 5 to 85% RH without
condensation
(When -20°C or 60°C {-4 to 140°F}, within 120
hours)
With ink charged -10 to 40°C {14 to 104°F}
(Within 6 months at 0 to 25°C {32 to 77°F})
(Within 1 month at 40°C {104°F})
Elevation 3,000 m or less
Noise 58 dB or less
Based on Epson evaluation conditions.
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Paper Specifications
The following types of paper can be used with the printer.
o Plain Paper
o Matte Paper
o Synthetic
o Wristband Paper
o Glossy Paper
o Glossy Film
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Ink Cartridge
Model
number
CW-D3800u SJIC56P-BK, SJIC56P-C, SJIC56P-M, SJIC56P-Y
SJIC56P-BK-I, SJIC56P-C-I, SJIC56P-M-I, SJIC56P-Y-I
CW-D3800e SJIC57P-BK, SJIC57P-C, SJIC57P-M, SJIC57P-Y
SJIC57P-BK SETUP, SJIC57P-C SETUP, SJIC57P-M SETUP, SJIC57P-Y SETUP
Type 4 individual color cartridges
Ink colors Black (BK), cyan (C), magenta (M), yellow (Y)
Ink type Dye ink
Expiration date 6 months after installation in the printer, 3 years after manufacture including
the period of use
Storage
temperature
Transporting (without
unpacking)
-20 to 60°C {-4 to 140°F} (within 5 days at 60°C {140°F})
Storage (without
unpacking)
-20 to 40°C {-4 to 104°F} (within 1 month at 40°C {104°F})
Installed -20 to 40°C {-4 to 104°F} (within 1 month at 40°C {104°F})
!
Caution
The ink inside the ink cartridge may freeze if stored in environments at 0˚C {32°F} or lower.
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Maintenance Box
Model number SJMB4000
Type Maintenance box with integrated waste ink absorbing material
Storage
temperature
Transporting (without
unpacking)
-20 to 60°C {-4 to 140°F} (within 5 days at 60°C {140°F})
Storage (without
unpacking)
-20 to 40°C {-4 to 104°F} (within 1 month at 40°C {104°F})
Installed -20 to 40°C {-4 to 104°F} (within 1 month at 40°C {104°F})
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Appendix
Consumables and Options
Consumables and options for this product are available. They can be purchased from sales representatives.
Ink Cartridge
Four ink cartridge colors are used. Black ink can be selected from gloss black and matte black.
For the ink cartridges that can be used with this product, refer to “Ink Cartridge” on page 80.
Genuine Ink Cartridges Recommended
o For the best performance of the printer, it is recommended to use genuine Epson ink cartridges. Use of
non-genuine Epson ink cartridges can adversely affect the printer and print quality and prevent the printer
from realizing its maximum performance. Epson cannot guarantee the quality and reliability of non-genuine
Epson products. Repairs for any damage or breakdown of this product due to the use of non-genuine Epson
products will not be free of charge even if the warranty period is still valid.
o Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine ink
cartridges may result in reduced print quality. Epson recommends the use of genuine Epson ink cartridges.
Disposal of Ink Cartridges
Dispose of the ink cartridges properly following the law or regulations of your country and area.
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Maintenance Box
The maintenance box is a box used to collect waste ink. The maintenance box available for this product is:
Model number: SJMB4000
Genuine Maintenance Box Recommended
For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a
non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its
maximum performance. Repairs for any damage or breakdown of this product due to the use of non-genuine
Epson products will not be free of charge even if the warranty period is still valid. Epson cannot guarantee the
quality and reliability of non-genuine Epson products.
Disposal of Maintenance Box
Dispose of the maintenance box properly following the law or regulations of your country and area.
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OT-PT40
OT-PT40 is a paper tray that allows you to temporarily collect printed labels.
OT-PT40 can hold the paper of the following sizes.
Maximum paper size: 105 x 148 mm {4.13 x 5.83 in.} (width x length)
Minimum paper size: 76 x 54 mm {2.99 x 2.13 in.} (width x length)
Note
o In the case of roll paper, the paper is curled so if multiple labels or sheets are printed and ejected,
they may overflow the tray.
o Depending on the printer model, OT-PT40 comes with the printer.
Attach the tray by following the steps below.
A
Attach the tray by hooking it onto the hooks on the under side of the paper ejection guides.
B
Pull the lever at the bottom right of the OT-PT40 to release the lock.
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C
Extend the tray until the paper length indication matches with the length of your paper.
D
Push in lever at the bottom right of the OT-PT40 to lock it in place.
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Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation devices related to
aviation, rail, marine, automotive etc.; medical equipment; disaster prevention devices; various safety devices etc.;
or functional/precision devices etc., you should use this product only after giving consideration to including fail
safes and redundancies into your design to maintain safety and total system reliability. This product is not intended
for use in applications requiring an extremely high level of reliability and safety, such as in aerospace instruments,
main communication equipment, nuclear power control equipment, etc. Please make your own judgment on this
product’s suitability after a full evaluation.
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CAUTIONS
(1) No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.
(2) The contents of this document are subject to change without notice. Please contact us for the latest
information.
(3) While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
(4) Neither is any liability assumed for damages resulting from the use of the information contained herein.
(5) Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance
instructions.
(6) Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options
or any consumable products other than those designated as Genuine Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Trademarks
Microsoft, Windows are trademarks of the Microsoft group of companies.
YouTube is a trademark of Google LLC.
All other trademarks are the property of their respective owners and used for identification purpose only.
©Seiko Epson Corporation 2026
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