NINJA® FRENCH DOOR PREMIER
FO100 Series | Owner’s Guide
1 Read all instructions prior to using the oven and its accessories.
2 This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience
and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved.
3 If food contents catch fire during cooking, DO NOT open the oven door. If you can safely do so, unplug the oven
immediately. DO NOT throw water onto the fire. Food contents may contain grease and water may cause fire growth. If
fire emits from the oven door, call the fire department immediately. DO NOT use the oven after it has experienced a fire,
as it may have been damaged and present a risk of fire or shock.
4 To eliminate a choking hazard for young children, discard all packaging materials immediately upon unpacking.
5 To reduce the risk of fire, DO NOT place appliance on stovetops or hot surfaces or in a heated oven.
6 Take inventory of all contents to ensure you have all parts needed to properly and safely operate your oven.
7 DO NOT use an extension cord. A short power-supply cord is used to reduce the risk of children grabbing the cord or
becoming entangled and to reduce the risk of people tripping over a longer cord.
8 NEVER use outlet below counter level.
9 Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. Close
supervision is necessary when used near children.
10 DO NOT let cord hang over edges of tables or counters or touch hot surfaces, including stoves and other heating ovens.
11 NEVER leave the oven unattended while in use.
12 DO NOT place any object directly onto the heating elements and DO NOT cover crumb tray or any part of the oven with
aluminum foil. This will cause the oven to overheat or cause a fire.
13 DO NOT use the oven with crumb tray incorrectly installed. Crumb tray must ALWAYS be placed below lower heating
elements.
14 To protect against electrical shock, DO NOT immerse cord, plugs, or main unit housing in water or other liquid.
15 DO NOT use the oven with damage to the power cord or plug. Regularly inspect the oven and power cord. If the oven
malfunctions or has been damaged in any way, immediately stop use and call Customer Service.
Read and review instructions to understand operation and use of product.
Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the
warning included with this symbol is ignored.
Avoid contact with hot surface. Always use hand protection to avoid burns.
For indoor and household use only.
IMPORTANT SAFETY INSTRUCTIONS
INDOOR HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
WARNING
When using electrical appliances, basic safety precautions should always be followed, including the following:
SharkNinja Operating LLC
US: Needham, MA 02494
1-877-646-5288
ninjakitchen.com
Illustrations may dier from actual product. We are constantly striving to improve our products, therefore
the specifications contained herein are subject to change withoutnotice.
NINJA is a registered trademark of SharkNinja Operating LLC.
This product may be covered by one or more U.S. patents. For more information,
see sharkninja.com/uspatents.
© 2025 SharkNinja Operating LLC.
FO100Series_IB_MP_Mv10
THANK YOU
for purchasing the Ninja® French Door Premier
TECHNICAL SPECIFICATIONS
Voltage: 120V~ 60Hz
Watts: 1800W
RECORD THIS INFORMATION
Model Number: __________________________
Serial Number: ___________________________
Date of Purchase: _________________________
(Keep receipt)
Store of Purchase: ________________________
REGISTER YOUR PURCHASE
registeryourninja.com
Scan QR code using mobile device
@ninjakitchen
TIP: You can find the model and serial numbers on the QR code label on the
base of the unit.
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16 DO NOT cover the air intake vents or air outlet vents while unit is operating. Doing so will prevent even cooking and
may damage the unit or cause it to overheat.
17 DO NOT insert anything in the ventilation slots and do not obstruct them.
18 DO NOT place items on top of surface while unit is operating except for authorized recommended Ninja® accessories.
19 Before placing any accessories in the oven, ensure they are clean and dry.
20 Intended for countertop use only. DO NOT place the oven near the edge of a countertop on or near a hot gas or electric
burner. Ensure the surface is level, clean, and dry.
21 This oven is for household use only. DO NOT use this oven for anything other than its intended use. Misuse may cause injury.
22 DO NOT store any materials, other than supplied accessories, in this oven when not in use.
23 DO NOT use outdoors. DO NOT use in moving vehicles or boats.
24 DO NOT use accessory and attachments not recommended or sold by SharkNinja.
25 When using this oven, provide adequate space (at least 1 inch above and on all sides) for air circulation.
26 A fire may occur if the oven is covered or touching flammable material, including curtains, draperies, walls, or the like
when in operation.
27 This oven has a tempered glass door and is more resistant to breakage. Avoid scratching door surface or nicking edges.
28 DO NOT place anything directly on heating elements and DO NOT use the oven without a wire rack or air fry basket installed.
29 DO NOT spray any type of aerosol spray or flavoring inside the oven while cooking.
30 Use caution when inserting and removing anything from the oven, especially when hot.
31 Outlet voltages can vary, affecting the performance of the oven. To prevent possible illness, use a thermometer to
check that your food is cooked to food-safe temperatures.
32 Prevent food contact with heating elements. Excessive food loads may cause personal injury or property damage or
affect the safe use of the oven.
33 Oversize foods or metal utensils must not be inserted in the oven, as they may create a fire or risk of electric shock.
34 With the exception of parchment paper, DO NOT place any of the following materials in the oven: paper, cardboard,
plastic, roasting bags, and the like.
35 Extreme caution should be exercised when using containers constructed of any materials other than metal or glass.
36 DO NOT touch hot surfaces. Oven surfaces and glass door are hot during and after operation. To prevent burns or
personal injury, ALWAYS use protective hot pads or insulated oven mitts and use available handles.
37 Spilled food can cause serious burns. Extreme caution must be used when the oven contains hot food. Improper use
may result in personal injury.
38 Please refer to the Cleaning & Maintenance section for regular maintenance of the oven.
39 Cleaning and user maintenance shall not be done by children.
40 Allow to cool completely before cleaning and moving for storage.
41 When not in use, turn oven off, then unplug. Grasp the plug by the body and pull from the outlet. Never unplug by
grasping and pulling flexible cord.
42 DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, causing a risk of
electrical shock.
43 DO NOT use the oven as a source of heat or for drying.
44 This appliance has important markings on the plug blade. The entire supply cord is not suitable for replacement. If
damaged, please contact SharkNinja for service.
IMPORTANT SAFETY INSTRUCTIONS
INDOOR HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE
SAVE THESE INSTRUCTIONS
WARNING
When using electrical appliances, basic safety precautions should always be followed, including the following:
PARTS & ACCESSORIES
Main Unit
(attached power cord not shown)
Removable Crumb Tray
(already installed in unit)
Must remain installed when the oven is
in use for all functions. Hand-wash only.
Wire Rack
Use on its own or place the sheet pan
on top. Hand-wash recommended.
Sheet Pan
Place on top of the wire rack.
Hand-wash only.
Air Fry Basket
Install on top of sheet pan,
when using the Air Fry function.
Hand-wash recommended.
Broil Rack
Fits on top of the sheet pan to
elevate foods for better browning
and doubles as a cooking rack.
Hand-wash only.
IMPORTANT: Place crumb tray below lower heating elements. DO NOT slide into any rack positions.
NOTE: Accessories vary by model.
COMMON–SENSE PRACTICES/GOOD HABITS:
• DO NOT leave your oven unattended while making food. If possible, unplug the oven while not in
use to eliminate the possibility of accidents occurring.
• Have a fire extinguisher or fire containment blanket handy in a safe, known location. If you don’t have a
fire extinguisher, douse the flames with baking soda until they are put out.
• If a fire occurs and the food in the oven is not greasy, immediately unplug the unit and douse the
flames with water until the fire is extinguished. DO NOT use water if grease is present, since it could
make the fire worse. Use baking soda instead.
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1 (POWER) button: Press to turn the unit on
and o.
2 Time display: Shows the cook time. The time
will count down while cooking is in progress.
3 PREHEAT: Flashes when oven is preheating.
If oven is already up to temp from using
a previous cooking function, it will skip
preheating.
4 SLICES: Illuminates when using the Toast or
Bagel function to designate number of slices.
5 Temperature display: Shows the cook temp.
6 MODE button: To select a cook function, press
MODE button to scroll through functions
(FO100), or press MODE button then use the
dial to scroll through functions (FO101).
7 TIME/SLICES:
FO100: Press TIME/SLICES up and down
arrows to adjust cook time or number of slices
when using Toast or Bagel function.
FO101: Press TIME/SLICES button, then use
dial to adjust cook time or number of slices
when using Toast or Bagel function.
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USING THE CONTROL PANEL
WHOLE ROAST: Simultaneously roast larger
proteins, like a 5-lb chicken, and sides for a
complete meal. Or cook a larger protein, like a
12-lb turkey, on its own.
AIR ROAST: Achieve a crispy outside and
perfectly cooked inside for full-sized sheet pan
meals, thicker proteins, and roasted veggies.
AIR FRY: Cook foods that would traditionally be
fried—such as chicken wings, French fries, and
chicken nuggets—with little to no added oil.
BAKE: Evenly bake everything from your favorite
cookies to cakes.
DEHYDRATE: Dehydrate meats, fruits,
and vegetables for healthy snacks.
8 TEMP/SHADE:
FO100: Press TEMP/SHADE up and down
arrows to adjust cook temp or shade level
when using Toast or Bagel function (1:
lightest–7: darkest).
FO101: Press TEMP/SHADE button, then use
dial to adjust cook temp or shade level when
using Toast or Bagel function (1: lightest–7:
darkest).
Temp will change in 5-degree increments.
Hold the up or down arrow (PC100) for
2 seconds to activate faster scrolling in
10-degree increments.
9 START/STOP button (FO100) or dial/button
(FO101): Turn to scroll through settings
(FO101). Press to start or stop cooking.
10 SHADE: Illuminates when using the Toast or
Bagel function to designate desired shade.
11
(LIGHT) button: Press to turn the oven’s
interior light on and o.
NOTE: The Dehydrate and Reheat functions
are not included on all models.
NOTE: The cook time and temperature may be
adjusted at any time during cooking.
NOTE: The oven’s technology leads to faster cooking. Always monitor food to prevent overcooking.
Refer to cook charts in the Quick Start Guide for more guidance on cook times and temperatures.
BROIL: Evenly broil meats, fish, and brown the
tops of casseroles.
TOAST: Toast up to 9 slices of bread to your
desired level of darkness.
BAGEL: Perfectly toast up to 9 bagel halves when
they’re placed cut-side up on the wire rack.
PIZZA: Cook frozen or homemade
pizzas evenly.
REHEAT: Heat leftovers without over cooking.
CONTROL PANEL DISPLAY & OPERATING BUTTONS
COOK FUNCTION BUTTONS
Once you’ve selected a function below, you can change temperature/shade and time/slices.
NOTE: As you scroll through the functions, the
best rack level for each function will illuminate.
NOTE: The light will automatically turn on
when 1 minute of cook time remains and when
door is open while cooking.
2
3
4
1
5
117
9
10
68
2
5
3
4
117 9
10
1 6
8
FO101 FO100
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BEFORE FIRST USE
1 Remove and discard any packaging material, promotional labels, and tape from the oven.
2 Remove all accessories from the package and read this manual carefully. Please pay particular
attention to operational instructions, warnings, and important safeguards to avoid any injury or
property damage.
3 Wash the air fry basket, sheet pan, wire rack, and removable crumb tray in warm, soapy water,
then rinse and dry thoroughly. DO NOT put sheet pan, broil rack, or removable crumb tray in the
dishwasher. Finishes may degrade. NEVER submerse the main unit in water.
ACCESSORY PLACEMENT
NOTE: All accessories are hand-wash recommended.
The oven has 2 positions where the wire racks and accessories can be inserted (see image above).
Make sure a wire rack and crumb tray is always installed under any accessory you’re using.
We recommend placing all accessories inside the oven and running it on the Air Roast function
at 450°F for 20 minutes without adding food. This removes any residues. This is
completely safe and not detrimental to the performance of the oven.
USING THE COOKING FUNCTIONS WITH RACK LEVELS
The chart below outlines the recommended rack levels along with the suggested accessories for cook
functions. For best results, use only the recommended accessories for a given function and remove
others from the oven.
1
2
NOTE: When cooking greasy, drippy foods on one level, place the sheet pan on the wire rack below
to catch the drippings. Alternatively, use the broil rack on top of the sheet pan.
HOW TO REDUCE SMOKE
Follow the guidelines below for the best oils to use to reduce the chance of smoke.
Recommended:
Canola
Refined coconut
Avocado
Vegetable
Grapeseed
Not recommended:
Olive oil
Butter
Margarine
The unit may produce smoke when cooking on a hotter setting than what is recommended.
NOTE: For more cooking charts, refer to your Quick Start Guide or visit ninjakitchen.com.
ACCESSORY PLACEMENT
Sheet Pan on
Wire Rack on
Bottom Level
Sheet Pan on
Wire Rack on
Bottom Level
Air Fry Basket
on Sheet Pan on
Wire Rack on
Bottom Level
Sheet Pan on
Wire Rack on
Bottom Level
Air Fry Basket
on Sheet Pan on
Wire Rack on
Bottom Level
WHOLE ROAST AIR ROAST AIR FRY BAKE DEHYDRATE
BROIL TOAST BAGEL PIZZA REHEAT
Broil Rack in
Sheet Pan on
Wire Rack on
Top Level
OR
Wire Rack on Top
Level
Wire Rack on Top
Level
Wire Rack on Top
Level
Wire Rack on
Bottom Level
Sheet Pan on
Wire Rack on
Bottom Level
NOTE: Crumb tray must be installed for all functions. Functions vary by model.
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Air Roast
1 To select the function, press the MODE button
(FO100), or press the MODE button and turn
the dial (FO101) until AIR ROAST brightly
illuminates.
2 Press the TIME/SLICES button (FO100),
or press the TIME/SLICES button and turn
the dial (FO101) to select a cook time up
to 2 hours.
3 Press the TEMP/SHADE button (FO100), or
press the TEMP/SHADE button and turn the
dial (FO101) to select a temperature between
250°F and 450°F.
4 Press START/STOP to begin preheating.
5 Place ingredients on the sheet pan. When
the unit beeps to signify it has preheated,
immediately place the sheet pan on the wire
rack on the bottom rail. Close oven door.
6 When cook time is complete, the unit will
beep and “END” will appear on the display.
USING THE COOKING FUNCTIONS
To turn on the unit, plug the power cord into an
outlet and press the
(POWER) button. The unit
will automatically shut o after 10 minutes
of inactivity.
Whole Roast
1 To select the function, press the MODE button
(FO100), or press the MODE button and turn
the dial (FO101) until WHOLE ROAST brightly
illuminates.
2 Press the TIME/SLICES button (FO100),
or press the TIME/SLICES button and
turn the dial (FO101) to select a cook time
up to 2 hours.
3 Press the TEMP/SHADE button (FO100),
or press the TEMP/SHADE button and turn
the dial (FO101) to select a temperature
between 250°F and 450°F.
4 Press START/STOP to begin preheating.
5 Place ingredients on the sheet pan (or in the
air fry basket nested in the sheet pan). When
the unit beeps to signify it has preheated,
immediately place the sheet pan on the wire
rack on the bottom rail. Close oven door.
6 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: If cooking for 1 hour or less, the clock
will count down by minutes and seconds. If
cooking for more than 1 hour, the clock will
count down by hours and minutes.
NOTE: The timer will start counting down as
soon as the oven has preheated. If ingredients
are not ready to go into the oven, simply turn
dial to add more time.
USING YOUR FRENCH DOOR PREMIER
Bake
1 To select the function, press the MODE
button (FO100), or press the MODE button
and turn the dial (FO101) until BAKE brightly
illuminates.
2 Press the TIME/SLICES button (FO100),
or press the TIME/SLICES button and turn
the dial (FO101) to select a cook time up to
2 hours.
3 Press the TEMP/SHADE button (FO100), or
press the TEMP/SHADE button and turn the
dial (FO101) to select a temperature between
250°F and 450°F.
4 Press START/STOP to begin preheating.
5 Place ingredients on the sheet pan. When
the unit beeps to signify it has preheated,
immediately place the pan on the wire rack.
Close oven door.
6 During cooking, you can turn on the light to
check on progress.
7 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: If cooking for 1 hour or less, the clock
will count down by minutes and seconds. If
cooking for more than 1 hour, the clock will
count down by hours and minutes
NOTE: The timer will start counting down as
soon as the oven has preheated. If ingredients
are not ready to go into the oven, simply add
more time.
NOTE: For best results with baked goods
such as cookies, line the sheet pan with
parchment paper.
Air Fry
1 To select the function, press the MODE
button (FO100), or press the MODE button
and turn the dial (FO101) until AIR FRY
brightly illuminates.
2 Press the TIME/SLICES button (FO100), or
press the TIME/SLICES button and turn the
dial (FO101) to select a cook time up to
2 hours.
3 Press the TEMP/SHADE button (FO100),
or press the TEMP/SHADE button and turn
the dial (FO101) to select a temperature
between 250°F and 450°F.
4 Press START/STOP to begin preheating.
5 Place ingredients in the air fry basket. If
ingredients are fatty, oily, or marinated, place
the basket on the sheet pan.
6 When the unit beeps to signify it has
preheated, immediately place the sheet pan
(if using) and air fry basket on the wire rack on
the bottom rail. Close oven door.
7 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: The timer will start counting down as
soon as the oven has preheated. If ingredients
are not ready to go into the oven, simply add
more time.
NOTE: Food cooks faster when using the Air
Fry function. Refer to the cooking charts in
the Quick Start Guide for more guidance on
cook times and temperatures.
NOTE: If cooking for 1 hour or less, the clock
will count down by minutes and seconds. If
cooking for more than 1 hour, the clock will
count down by hours and minutes.
NOTE: The timer will start counting down as
soon as the oven has preheated. If ingredients
are not ready to go into the oven, simply add
more time.
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Toast
1 To select the function, press the MODE button
(FO100), or press the MODE button and
turn the dial (FO101) until TOAST brightly
illuminates.
2 Press the TIME/SLICES button (FO100), or
press the TIME/SLICES button and turn the
dial (FO101) to select the number of bread
slices. You may toast up to 6 slices at once.
3 Press the TEMP/SHADE button (FO100), or
press the TEMP/SHADE button and turn the
dial (FO101) to select a darkness level from
shade 1–7.
4 Place bread slices directly on the wire rack.
Close oven door and press START/STOP to
begin toasting.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: There is no temperature adjustment
available for the Toast function. It is very
important to select the exact number of slices
to avoid over- or under-toasting.
Dehydrate
1 To select the function, press the MODE button
(FO100), or press the MODE button and turn
the dial (FO101) until DEHYDRATE brightly
illuminates.
2 Press the TIME/SLICES button (FO100),
or press the TIME/SLICES button and turn the
dial (FO101) to select a dehydrate time up to
12 hours.
3 Press the TEMP/SHADE button (FO100), or
press the TEMP/SHADE button and turn the
dial (FO101) to select a temperature between
100°F and 200°F.
4 Place ingredients in the air fry basket on the
sheet pan on the wire rack. Close oven door
and press START/STOP to begin dehydrating.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
Broil
1 To select the function, press the MODE
button and turn the dial until BROIL brightly
illuminates.
2 Press the TIME/SLICES button and turn dial to
select a cook time up to 30 minutes.
3 Press the TEMP/SHADE button and turn the
dial to select either HI (450°F) or LO (400°F).
4 Place ingredients on the broil rack nested in
the sheet pan. Place the sheet pan on the wire
rack. Close oven door and press START/STOP
to begin cooking.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: For best results, lay ingredients flat
in one layer.
NOTE: The unit does not preheat in Dehydrate
mode.
NOTE: The unit does not preheat in Broil mode.
NOTE: You can also manually adjust the time
once cooking has started to better choose
your preferred shade.
USING YOUR FRENCH DOOR PREMIER – CONT.
Pizza
1 To select the function, press the MODE
button (FO100), or press the MODE button
and turn the dial (FO101) until PIZZA brightly
illuminates.
2 Press the TIME/SLICES button (FO100),
or press the TIME/SLICES button and turn
the dial (FO101) to select a cook time up to
2 hours.
3 Press the TEMP/SHADE button (FO100),
or press the TEMP/SHADE button and turn
the dial (FO101) dial to select a temperature
between 250°F and 450°F.
4 Press START/STOP to begin preheating.
5 When the unit beeps to signify it has
preheated, place pizza directly on the wire
rack. Close oven door and press START/
STOP to begin cooking.
6 When cook time is complete, the unit will
beep and “END” will appear on the display.
Reheat
1 To select the function, press the function
MODE button (FO100), or press the MODE
button and turn the dial (FO101) until
REHEAT brightly illuminates.
2 Press the TIME/SLICES button (FO100), or
press the MODE button and turn the dial
(FO101) to select a reheat time up to 2 hours.
3 Press the TEMP/SHADE button (FO100), or
press the TEMP/SHADE button and turn the
dial (FO101) to select a temperature between
100°F and 450°F.
4 Place food on the sheet pan and place the
pan on the wire rack. Close oven door and
press START/STOP to begin reheating.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
Bagel
1 To select the function, press the MODE button
(FO100), or press the MODE button and
turn the dial (FO101) until BAGEL brightly
illuminates.
2 Press the TIME/SLICES button (FO100), or
press the TIME/SLICES button and turn the
dial (FO101) to select the number of slices.
You may toast up to 6 bagel slices at once.
3 Press the TEMP/SHADE button (FO100), or
press the TEMP/SHADE button and turn the
dial (FO101) to select a darkness level from
shade 1–7.
4 Place bagel slices, cut-side up, directly on the
wire rack. Close oven door and press START/
STOP to begin toasting.
5 When cook time is complete, the unit will
beep and “END” will appear on the display.
NOTE: You can also manually adjust the time
once cooking has started to better choose
your preferred shade.
NOTE: There is no temperature adjustment
available for the Bagel function, and the unit
does not preheat in Bagel mode. It is very
important to select the exact number of slices
to avoid over- or under-toasting.
NOTE: The timer will start counting down as
soon as the oven has preheated. If ingredients
are not ready to go into the oven, simply add
more time.
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EVERYDAY CLEANING
The unit should be cleaned thoroughly after
every use.
1 Unplug the unit from the outlet and allow it to
cool down before cleaning.
2 Empty crumb tray by sliding it out of the oven.
3 After every use, wipe away any food splatter on
the interior walls and glass door of the unit with
a soft, damp sponge.
4 To clean the exterior of the main unit and
the control panel, wipe them clean with a
damp cloth. A non-abrasive liquid cleanser or
mild spray solution may be used. Apply the
cleanser to the sponge, not the oven surface,
before cleaning.
5 When using accessories, we recommend
greasing them with recommended cooking
oil, or covering them with parchment paper or
aluminum foil before placing food on top.
DEEP CLEANING
1 Unplug the unit from the outlet and allow it to
cool down before cleaning.
2 Remove all accessories from the unit,
including the crumb tray, and wash separately.
Use a non-abrasive cleaning brush to
more thoroughly wash the air fry basket.
Accessories are hand-wash recommended.
DO NOT place sheet pan or crumb tray in
dishwasher.
3 Use warm, soapy water and a soft cloth
to wash the oven’s interior and glass door,
DO NOT use abrasive cleaners, scrubbing
brushes, or chemical cleaners, as they will
damage the oven.
CAUTION: NEVER put the main unit in the
dishwasher or immerse it in water
or any other liquid.
4 To remove tough grease, let sheet pan soak
overnight in warm, soapy water, then wash
with a non-abrasive sponge or brush.
5 Thoroughly dry all parts before placing them
back in the oven.
CLEANING & MAINTENANCE
NOTE: Empty crumb tray frequently.
Hand-wash when necessary.
IMPORTANT: Place crumb tray below lower
heating elements. DO NOT slide into any rack
positions.
TROUBLESHOOTING & FAQ
ERROR MESSAGES
“CALL CUSt SrVC” followed by “Er0,” “Er1,” “Er2,” “Er3,” “Er4,” “Er5,” or “Er6”
Power o the unit and call Customer Service at 1-877-646-5288. So we may better assist you, please
register your product online at registeryourninja.com and have the product on hand when you call.
FAQ
Why won’t the oven turn on?
• Make sure the power cord is securely plugged into the outlet.
• Insert the power cord into a dierent outlet.
• Reset the circuit breaker if necessary.
• Press the power button.
Can I use the sheet pan instead of the air fry basket with Air Fry function?
• Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
• For best results, keep an eye out on your food while cooking. Refer to cooking charts in the Quick
Start Guide for more information on cook times and temperatures.
Can I restore the unit to its default settings?
• The oven will remember the last setting used for each function, even if you unplug it. To restore the
oven’s default settings for each function, press the
(LIGHT) button for 5 seconds.
Why do the heating elements appear to be turning on and o?
• This is normal. The oven is designed to control temperature precisely for every function by adjusting
the heating elements’ power levels.
Why does the oven have a dierent temperature reading with an external thermometer?
• Convection ovens circulate air dierently than traditional ovens, so when the door is opened, more
heat will escape. This may aect any external temperature reading of the unit’s interior temperature.
• Since this is a convection oven, it can cook more quickly than a traditional oven. Convection cooking
includes a fan that helps speed up cook time by circulating hot air and can aect temperatures within
the cavity. The time it takes the unit to heat up to the set temperature will vary based on the amount
of food being cooked, the function being used, and the cook temperature and time. The oven features
an algorithm that ensures temperature and time settings work with most traditional oven recipes. As
a result, the temperature inside the oven may dier from the set temperature. This does not impact
cooking quality. Refer to the Quick Start Guide to learn more about recommended cook times and
temperatures.
Why is my unit not fully preheated when the preheat cycle is completed?
• During preheating, the unit will not reach the intended cooking temperature, but it will preheat to
a level that will start cooking your ingredients. As the cook cycle continues, the oven will continue
to heat up and cook your food to doneness. It may take up to 10 minutes for the unit to reach the
intended cook temperature. This does not aect the cooking quality of most recipes.
Why is steam coming out from the oven door?
• This is normal. Foods with a high moisture content may release steam around the door.
Why is water dripping onto the counter from under the door?
• This is normal. The condensation created by foods with a high moisture content
(such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is the unit generating smoke?
• Cleaning the oven consistently and using recommended oils and temperatures to mitigate smoke.
• If problem persists, run a Toast cycle on shade 7 with accessories removed; this will burn o any
additional grease on the heating elements that are causing smoke.
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• Cutting Board • 9" Round Neverstick Bakeware
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We oer a suite of accessories custom made for your Ninja® French Door Premier.
pVisit ninjaaccessories.com to expand your capabilities and take your cooking to the next level.
ACCESSORIES FOR PURCHASE
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
REPLACEMENT PARTS
TROUBLESHOOTING & FAQ – CONT.
How can I clean the sheet pan?
• For stuck-on food, let the sheet pan soak before cleaning.
• Line the sheet pan with parchment paper when cooking to make cleanup easier.
Why did a circuit breaker trip while using the unit?
• The unit uses 1800 watts of power, so it must be plugged into an outlet on a 15-amp circuit breaker.
It is also important that the unit be the only appliance plugged into an outlet when in use. To avoid
tripping a breaker, make sure the unit is the only appliance plugged into an outlet on a 15-amp
breaker.
Why does the unit sound like it is still running even though the power is o?
• The cooling fan may continue to run even after the unit has been turned o. This is a normal function
and should not be a source of concern. The cooling fan will stop after the temperature of the unit
reaches below 95°F.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product
only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
California Residents Only: The One (1) Year Limited Warranty period begins on the original date of
delivery or pickup.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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