DOUBLESTACK™ XL SMART 2-BASKET
AIR FRYER
SL451 | Owner’s Guide
1 This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved.
2 Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. Close
supervision is necessary when used near children.
3 Children should not play with the appliance.
4 DO NOT place or store anything on top of product when in use.
5 To prevent fire, DO NOT place appliance on or near a gas or electric hob, or in a heated oven.
6 NEVER use electrical socket below counter.
7 NEVER connect this appliance to an external timer switch or separate remote-control system.
8 DO NOT use an extension cord. A short power-supply cord is used to reduce the risk of children less than 8 years
grabbing the cord or becoming entangled and to reduce the risk of people tripping over a longer cord.
9 To protect against electrical shock DO NOT immerse cord, plugs, or main unit housing in water or other liquid. Cook
only in the basket provided.
10 Regularly inspect the appliance and power cord. DO NOT use the appliance if there is damage to the power cord or
plug. If the appliance malfunctions or has been damaged in any way, immediately stop use and call Customer Service.
11 ALWAYS ensure the appliance is properly assembled before use.
12 DO NOT cover the air intake vent or air outlet while unit is operating. Doing so will prevent even cooking and may
damage the unit or causeit to overheat.
13 Before placing removable basket into the main unit, ensure basket and unit are clean and dry by wiping with a soft
cloth.
14 This appliance is for household use only. DO NOT use this appliance for anything other than its intended use. DO NOT
use in moving vehicles or boats. DO NOT use outdoors. Misuse may cause injury.
15 Intended for worktop use only. Ensure the surface is level, clean and dry. DO NOT move the appliance when in use.
16 DO NOT place the appliance near the edge of a worktop during operation.
17 DO NOT use accessory attachments not recommended or sold by SharkNinja. Do not place accessories in a microwave,
toaster oven, convection oven, or conventional oven or on a ceramic cooktop, electric coil, gas burner range or outdoor
grill. The use of accessory attachments not recommended by SharkNinja may cause fire, electric shock or injuries.
Read and review instructions to understand operation and use of product.
Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if
the warning included with this symbol is ignored.
Avoid contact with hot surface. Always use hand protection to avoid burns.
For indoor and household use only
IMPORTANT SAFETY INSTRUCTIONS
INDOOR HOUSEHOLD USE ONLY. READ ALL INSTRUCTIONS BEFORE USE
WARNING
Failure to follow these instructions could result in electric shock, fire or burn hazard which could cause
property damage, personal injury, or death. When using electrical appliances, basic safety precautions
should always be followed, including the following:
SharkNinja Operating LLC
US: Needham, MA 02494
1-877-646-5288
ninjakitchen.com
Illustrations may dier from actual product. We are constantly striving to improve our products,
therefore the specifications contained herein are subject to change withoutnotice.
NINJA, MATCH COOK, and SMART FINISH are registered trademarks of SharkNinja Operating LLC.
DOUBLESTACK is a trademark of SharkNinja Operating LLC.
© 2024 SharkNinja Operating LLC
SL451_IB_MP_Mv3
THANK YOU
for purchasing the Ninja® DoubleStack
™
XL Smart 2-Basket Air Fryer
TECHNICAL SPECIFICATIONS
Voltage: 120V~ 60Hz
Watts: 1690W
RECORD THIS INFORMATION
Model Number: _________________
Serial Number: __________________
Date of Purchase: ________________
(Keep receipt)
Store of Purchase: _______________
REGISTER YOUR PURCHASE
registeryourninja.com
Scan QR code using mobile device
@ninjakitchen
TIP: You can find the model and serial
numbers on the QR code label on the
back of the unit by the power cord.
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18 ALWAYS ensure basket is properly closed before operating.
19 DO NOT use the appliance without the removable basket installed.
20 DO NOT use this appliance for deep-frying.
21 Prevent food contact with heating elements. DO NOT overfill when cooking. Overfilling may cause personal injury or
property damage or affect the safe use of the appliance.
22 Socket voltages can vary, affecting the performance of your product. To prevent possible illness, use a thermometer to
check that your food is cooked to the temperatures recommended.
23 Should the unit emit black smoke, unplug immediately. Wait for smoking to stop before removing any cooking
accessories.
24 DO NOT touch hot surfaces. Appliance surfaces are hot during and after operation. To prevent burns or personal injury,
ALWAYS use protective hot pads or insulated oven mitts and use available handles.
25 Extreme caution must be used when the appliance contains hot food. Improper use may result in personal injury.
26 Spilled food can cause serious burns. Keep appliance and cord away from children. DO NOT let cord hang over edges of
tables or counters or touch hot surfaces.
27 The basket and crisper plate become extremely hot during the cooking process. Avoid physical contact while removing
the basket or plate from the appliance. ALWAYS place basket or plate on a heat-resistant surface after removing. DO
NOT touch accessories during or immediately after cooking.
28 Cleaning and user maintenance should not be carried out by children.
29 To disconnect, turn off any control to OFF, then unplug from socket when not in use and before cleaning. Allow to cool
before cleaning, disassembly, putting in or taking off parts and storage.
30 DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating the risk of
electric shock.
31 Please refer to the Cleaning & Maintenance section for regular maintenance of the appliance.
32 DO NOT place any of the following materials in the unit: paper, cardboard, plastic, roasting bags and the like. They may
cause fire.
33 Extreme caution should be exercised when using containers constructed of any materials other than metal or glass.
34 This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is
intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it
still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.
IMPORTANT SAFETY INSTRUCTIONS
INDOOR HOUSEHOLD USE ONLY. READ ALL INSTRUCTIONS BEFORE USE
SAVE THESE INSTRUCTIONS
WARNING
Failure to follow these instructions could result in electric shock, fire or burn hazard which could cause property damage, personal
injury, or death. When using electrical appliances, basic safety precautions should always be followed, including the following:
PARTS
Control Panel
Air Outlet
Main Unit
Nonstick
Crisper Plates (x 2)
(one for each basket)
Nonstick Baskets
(one for each zone)
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GETTING TO KNOW YOUR AIR FRYER
1 Remove and discard any packaging material, promotional labels and tape from the unit.
2 Remove all accessories from the package and read this manual carefully. Please pay
particular attention to operational instructions, warnings and important safeguards to
avoid any injury or property damage.
3 Wash the baskets and crisper plates in hot, soapy water, then rinse and dry thoroughly.
The baskets and crisper plates are the ONLY dishwasher-safe parts. However, to
extend their life, we recommend hand-washing them. NEVER clean the main unit in the
dishwasher.
BEFORE FIRST USE
FUNCTION BUTTONS
AIR FRY: Use this function to
give your food crispiness and
crunch with little to no oil
AIR BROIL: Add the crispy
finishing touch to meals, or
melt toppings to create the
perfect finish.
BAKE: Create decadent baked
treats and desserts.
ROAST: Use the unit as an
oven for tender meats and
more.
REHEAT: Revive leftovers by
gently warming them, leaving
you with crispy results.
DEHYDRATE: Dehydrate
meats, fruits and vegetables
for healthy snacks.
Power button: The
button
turns the unit on and also
shuts it o and stops all cook
functions.
OPERATING BUTTONS
1
Control the output for the
basket on the top (Zone 1).
2
Control the output for
the basket on the bottom
(Zone 2).
TEMP button: Press the TEMP
button, then use the arrows to
adjust the cook temperature
before or during cooking.
TIME button: Press the TIME
button, then use the arrows
to adjust the cook time in
any function before or during
cooking.
SMART FINISH button:
Automatically syncs the cook
times to ensure both Zones
finish at the same time, even if
they have dierent cook times.
PROBE button: Use to select
Small Preset, Large Preset, or
Manual when using the Smart
Thermometer.
MATCH COOK button:
Automatically matches Zone 2
settings to those of Zone 1 to
cook a larger amount of the
same food or cook dierent
foods using the same function,
temperature, and time.
START/PAUSE button: Use
the arrows to select desired
function. Start cooking by
pressing the START/PAUSE
button.
MODES
HOLD Mode: HOLD will appear
on the unit while in SMART
FINISH mode. One Zone will
be cooking, while the other
Zone will be holding until the
times sync together.
STANDBY Mode: After
10 minutes with no interaction
with the control panel, the unit
will enter standby mode.
When setting time,
the digital display
shows HH:MM.
COOKING IN YOUR AIR FRYER
REFERENCE QUICK START GUIDE FOR RECIPES AND COOKING CHARTS
NOTE: In SMART FINISH® mode, we recommend pressing the START/PAUSE button to
pause both zones. Pausing only one zone will impact a synchronized finish time.
PAUSING COOK TIME IN A SINGLE ZONE
1 Select the zone you want to pause.
2 Press the START/PAUSE button to pause cooking.
3 To resume cooking, press the START/PAUSE button.
ENDING COOK TIME IN A SINGLE ZONE (WHILE USING BOTH ZONES)
1 Select the zone you would like to stop cooking in.
2 Press the TIME button and use the down arrow to bring time down to zero.
3 After 3 seconds, END will appear on the display. Cooking will continue in the other zone.
Before plugging thermometer into the unit, make
sure the jack is free of any residue, knots or kinks
and the cord is free of knots.
1 Remove the thermometer storage compartment
located behind the control panel. Then unwind
the cord from the compartment to remove the
thermometer. Remove Zone 2 basket (before
plugging in the thermometer).
2 Insert the thermometer in protein using the
guide on the following page to ensure the
thermometer is placed correctly.
3 Plug the thermometer into jack (located just
above Zone 2). Push firmly on the plug until it
cannot go into the jack any further, and then
insert the basket. You should hear and feel a click
when the thermometer is inserted fully. Place the
storage compartment back onto the side of the
unit.
FOOD TYPE: SET DONENESS TO:
Fish Medium (130°F)
Medium Well (140°F)
Well Done (150°F)
Chicken/Turkey Well Done (165°F)
Pork Medium (130°F)
Medium Well (150°F)
Well Done (160°F)
Beef Rare (115°F)
Medium Rare (125°F)
Medium (130°F)
Medium Well (145°F)
Well Done (150°F)
NOTE: Reference USDA guidelines for food-
safe temperature recommendations.
NOTE: Set doneness for BEEF are lower than
normal recommendations, as unit will carry-
over cook 10–15°F.
USING THE NINJA® SMART THERMOMETER
6 There is no preheat needed. Once you have
made your selections, press the start/pause
button to begin cooking. The screen will display
the current thermometer temperature as well as
the target temperature.
7 The unit will automatically stop when desired
doneness is achieved.
8 Transfer the protein to a plate to rest.
Thermometer does not need to still be inserted.
The protein will continue to carry-over cook to
your set doneness, which will take about 3–5
minutes. This is an important step, as not resting
could lead to results looking “less” cooked.
Carry-over cook times can vary based on size of
protein, cut of protein, and type of protein.
Using Smart Finish® with the Smart Thermometer:
1 Press Zone 2 and select desired cook function.
Use the PROBE button to select either the Small
or Large preset, depending on size of protein
(see your Quick Start Guide for guidance).
Press PROTEIN and use the arrows to select
your desired protein. Press DONENESS and use
the arrows to set the internal doneness of the
protein.
2 Press Zone 1 and select desired cook function.
Set time and temperature and select Smart
Finish. Press the START/PAUSE button to begin
cooking.
NOTE: The excess probe wire can be left in
the basket.
FOOD TYPE: PLACEMENT CORRECT INCORRECT
Steaks
Pork chops
Chicken breasts
Burgers
Tenderloins
Fish fillets
• Insert thermometer
horizontally into the center
of the thickest part of the
meat.
• Make sure the thermometer
is close to (but not touching)
the bone and away from any
fat or gristle.
• Make sure the tip of the
thermometer is inserted
straight into the center of
the meat, not angled toward
the bottom or top of it.
NOTE: The thickest part
of the fillet may not be
the center. It is important
that the end of the
thermometer hits this area
so that desired results are
achieved.
NOTE: Cuts of meat should
be at least 1" thick to
achieve reliable cooking
results using the probe.
Using meats thinner than
1" may lead to an incorrect
doneness level.
Whole chicken • Insert thermometer
horizontally into the thickest
part of the breast, parallel to,
but not touching, the bone.
• Make sure the tip reaches the
center of the thickest part of
the breast and doesn’t go all
the way through the breast
into the cavity.
HOW TO CORRECTLY INSERT THE THERMOMETER
NOTE: DO NOT use the thermometer with frozen protein or for cuts of meat thinner than 1 inch.
NOTE: During the initial cooking phase, the
zone with the shorter cook time will display
HOLD. The display will then transition to
showing the probe’s current and target
temperature in Zone 2 and progress bars in
Zone 1.
Using Match Cook® with the Smart Thermometer
1 Press Zone 2 and select desired cook function. Press the TEMP button and use the arrows to select
desired cook temperature. Use the PROBE button to select Small Preset or Large Preset, depending on
the size of the protein (see your Quick Start Guide for guidance).
If using the Manual button, use the recommended internal cook temperatures on the previous page.
- Press PROTEIN and use the arrows to select your desired protein. Press DONENESS and use the
arrows to set the internal doneness of the protein.
2 Select MATCH COOK, then press the START/PAUSE button to begin cooking.
IMPORTANT: Reference Quick Start Guide for preset cooking chart when using Smart Finish®
and Match Cook® with the Smart Thermometer.
NOTE: The Smart Thermometer is only
available for use in Zone 2.
5 Use the PROBE button to select either Small
or Large preset, depending on size of protein
(see your Quick Start Guide for guidance).
Press PROTEIN and use the arrows to select
your desired protein. Press DONENESS and
use the arrows to set the internal doneness of
the protein. If using the Manual button, use the
recommended internal cook temperatures below.
NOTE: The thermometer will be HOT. Use
either oven mitts or tongs to take the
thermometer out of the protein.
4 Once the thermometer is plugged into the jack,
select Zone 2 and then desired cook function.
If desired, press the TEMP button and use the
arrows to adjust cook temperature.
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COOKING WITH DOUBLESTACK™
TECHNOLOGY
DoubleStack Technology utilizes two
cooking zones to increase versatility. The
Match Cook® feature ensures that, regardless
of dierent cook settings, both zones will
finish cooking at the same time. For detailed
instructions on using each function, see
pages 8–11.
SMART FINISH®
To finish cooking at the same time
when foods have dierent cook times,
temperatures, and/or functions:
1 Insert crisper plates in baskets, place
ingredients in baskets, then insert baskets
in unit.
MATCH COOK®
To cook a larger amount of the same food, or
cook dierent foods using the same function,
temperature, and time:
1 Insert crisper plates in baskets, place
ingredients in baskets, then insert baskets
in unit.
COOKING IN YOUR AIR FRYER – CONT.
COOKING IN A SINGLE ZONE
To turn on the unit, plug the power cord
into a wall socket, then press the power
button.
NOTE: You can select a dierent
function for Zone 2.
2 The unit will default to Zone 1. Use the
arrows to select the desired cook function.
Press the TEMP button, then use the
arrows to set the temperature. Press the
TIME button, then use the arrows to set
the time.
3 Select Zone 2, then use the arrows to
select the desired cook function. Press the
TEMP button, then use the arrows to set
the temperature. Press the TIME button,
then use the arrows to set the time.
NOTE: If you decide the food in one of
the zones is finished cooking before the
time reaches zero, you can stop cooking
in that zone. Select that zone, then
press START/PAUSE. See page 4 for
further instructions.
4 Press SMART FINISH, then press START/
PAUSE to begin cooking in the zone
with the longest time. The other zone
will display HOLD. The unit will beep and
activate the second zone when both
zones have the same cook time remaining.
NOTE: If you decide the food in one of
the zones is finished cooking before the
time reaches zero, you can stop cooking
in that zone. Select that zone, then press
START/PAUSE. See page 4 for further
instructions.
DO NOT place baskets on top of unit.
Starting both zones at the same time,
but ending at dierent times:
1 Insert crisper plates in baskets, place
2 The unit will default to Zone 1 (you may
select Zone 2 if you prefer). Use the
arrows to select AIR FRY. Press the
TEMP button, then use the arrows to set
the temperature.
3 Press the TIME button, then use the
arrows to set the time in 1-minute
increments. Press START/PAUSE to
begin cooking.
Air Fry
1 IInsert a crisper plate in a basket, place
ingredients in basket, then insert basket
in unit.
NOTE: The default temperature is 390°F.
NOTE: During cooking, you can remove
the basket and shake or toss ingredients
for even crisping.
5 When cooking is complete, the unit will
beep and COOL will appear on the display
for 60 seconds.
6 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
2 The unit will default to Zone 1. Use the
arrows to select the desired cook function.
Press the TEMP button, then use the
arrows to set the temperature. Press the
TIME button, then use the arrows to set
the time.
3 Press the MATCH COOK button to copy
Zone 1’s settings to Zone 2. Press START/
PAUSE to begin cooking in both zones.
4 When cooking is complete, the unit will
beep and COOL will appear on the display
for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
ingredients in baskets, then insert baskets
in unit.
2 The unit will default to Zone 1. Use
the arrows to select the desired cook
function. Press the TEMP button, then use
the arrows to set the temperature. Press
the TIME button, then use the arrows to
set the time.
3 Select Zone 2 and repeat step 2.
4 Press START/PAUSE to begin cooking in
both zones.
5 When cooking is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
6 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
4 When cooking is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
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Bake
1 Insert a crisper plate in a basket, place
ingredients in basket, then insert basket
in unit.
NOTE: The default temperature is 325°F.
Air Broil
NOTE: The temperature is preset
to 450°F. There is no temperature
adjustment available or necessary
when using the Air Broil function.
COOKING IN YOUR AIR FRYER – CONT.
Roast
1 Insert a crisper plate in a basket, place
ingredients in basket, then insert basket
in unit.
NOTE: The default temperature is 250°F.
Reheat
1 Insert a crisper plate in a basket, place
ingredients in basket, then insert basket
in unit.
NOTE: The default temperature is 250°F.
NOTE: To convert traditional oven
recipes, reduce temperature by 25°F.
1 Insert a crisper plate in a basket, place
ingredients in basket, then insert basket
in unit.
2 The unit will default to Zone 1 (you may
select Zone 2 if you prefer). Use the
arrows to select BAKE. Press the TEMP
button, then use the arrows to set the
temperature.
2 The unit will default to Zone 1 (you may
select Zone 2 if you prefer). Use the
arrows to select AIR BROIL.
3 Press the TIME button, then use the
arrows to set the time in 1-minute
increments. Press START/PAUSE to
begin cooking.
4 When cooking is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
3 Press the TIME button, then use the
arrows to set the time in 1-minute
increments up to 1 hour and in 5-minute
increments from 1 to 4 hours. Press
START/PAUSE to begin cooking.
4 When cooking is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
3 The unit will default to Zone 1 (you may
select Zone 2 if you prefer). Use the
arrows to select REHEAT. Press the
TEMP button, then use the arrows to set
the temperature.
3 Press the TIME button, then use the
arrows to set the time in 1-minute
increments up to 1 hour. Press START/
PAUSE to begin reheating.
4 When reheating is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
2 The unit will default to Zone 1 (you may
select Zone 2 if you prefer). Use the
arrows to select REHEAT. Press the
TEMP button, then use the arrows to set
the temperature.
3 Press the TIME button, then use the
arrows to set the time in 1-minute
increments up to 1 hour. Press START/
PAUSE to begin reheating.
4 When reheating is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
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Dehydrate
1 Insert a crisper plate in a basket, place
ingredients in basket, then insert basket
in unit.
NOTE: The default temperature is 140°F.
COOKING IN YOUR AIR FRYER – CONT.
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CLEANING & MAINTENANCE
HELPFUL TIPS
1 For consistent browning, make sure ingredients are arranged in an even layer on the
bottom of the basket with no overlapping. If ingredients are overlapping, make sure to
shake them halfway through the set cook time.
2 Cook temperature and time can be adjusted at any time during cooking. Simply select
the Zone you want to adjust, then press the TEMP or TIME button and use the arrows to
make an adjustment.
3 To convert conventional oven recipes, reduce the temperature by 25°F. Check food
frequently to avoid overcooking.
4 Occasionally, the fan from the air fryer will blow lightweight foods around. To alleviate
this, secure foods (like the top slice of bread on a sandwich) with wooden toothpicks.
5 After selecting a cook function, you can press START/PAUSE to begin cooking
immediately. The unit will run at the default temperature and time.
6 For best results with fresh vegetables and potatoes, use at least 1 tablespoon of oil. Add
more oil as desired to achieve the preferred level of crispiness.
7 For best results, check progress throughout cooking and remove food when desired
level of brownness has been achieved. We recommend using an instant-read
thermometer to monitor the internal temperature of meat and fish.
8 To avoid overcooking, remove food immediately after the cook time ends.
The unit should be cleaned thoroughly after every use. Unplug the unit from the outlet
and wait until the unit is fully cooled before cleaning.
Part/
Accessory
Cleaning Method Dishwasher Safe?
Main Unit
To clean the main unit and the control panel,
wipe them clean with a damp cloth.
NOTE: NEVER immerse the main unit in water
or any other liquid. NEVER clean the main
unit in a dishwasher.
No
Baskets and
Crisper Plates
These can be washed in the dishwasher or by
hand. If hand-washing, air-dry or towel-dry all
parts after use.
*To extend the life of the baskets and crisper plates, we
recommend hand-washing them.
Yes*
If food residue is stuck on the baskets and/or crisper plates, place them in a sink
filled with warm, soapy water and allow to soak before washing.
2 The unit will default to Zone 1 (you may
select Zone 2 if you prefer). Use the
arrows to select DEHYDRATE. Press the
TEMP button, then use the arrows to set
the temperature.
3 Press the TIME button, then use the
arrows to set the time in 15-minute
increments from 1 to 12 hours. Press
START/PAUSE to begin dehydrating.
4 When dehydrating is complete, the unit
will beep and COOL will appear on the
display for 60 seconds.
5 Remove ingredients by tipping them out
or using silicone-tipped tongs/utensils.
DO NOT place baskets on top of unit.
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TROUBLESHOOTING GUIDE
• How do I adjust the temperature or time while using a single zone?
Select the active zone, then press TEMP and use the arrows to adjust the temperature, or
press TIME and use the arrows to adjust the time.
• How do I adjust the temperature or time while using DoubleStack™ Technology?
Select the desired zone, then press TEMP and use the arrows to adjust the temperature, or
press TIME and use the arrows to adjust the time.
• Does the unit need to preheat?
No, the unit does not need to preheat.
• Can I cook dierent foods in each zone and not worry about cross contamination?
Yes, both zones are self-contained with separate heating elements and fans.
• How do I pause the countdown timer?
The countdown timer will pause automatically when you remove a basket from the unit.
Reinsert basket within 10 minutes to resume cooking, or cooking in the zone with the basket
not in place will be cancelled.
• How do I stop cooking in one zone when using both zones?
First press that zone’s button, then press START/PAUSE. To stop both zones, simply press
START/PAUSE.
• Are the baskets safe to put on my countertop?
The baskets will heat up during cooking, so use caution when handling. Place them on
heat-resistant surfaces only.
• When should I use the crisper plate(s)?
Use the crisper plates when you want food to come out crispy. The plates elevate food in the
baskets so that air can flow under and around ingredients to cook and crisp them evenly.
• Why didn’t my food cook fully?
Make sure the basket is fully inserted during cooking. For consistent browning, ensure
ingredients are arranged in an even layer in the basket with no overlapping. Shake basket to
toss ingredients for even crispiness. Cook temperature and time can be adjusted at any time
during cooking if you’d like to increase the temperature or cook food longer.
• Why is my food burned?
For best results, check food’s progress throughout cooking and remove food when desired
level of brownness has been achieved. To avoid overcooking, remove food immediately after
the cook time ends.
• Why do some ingredients blow around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden
toothpicks to secure loose lightweight food, like the top slice of bread on a sandwich.
• Can I air fry wet, battered ingredients?
Yes, but use the proper breading technique. It’s important to coat foods first with flour,
then with egg, and then with breadcrumbs. Press breadcrumbs firmly onto the battered
ingredients, so crumbs won’t be blown o by the fan.
• Why is the unit beeping?
Either the cook time has ended, or the other zone has started cooking (when using the Smart
Finish® feature).
• Why did the display screen go black?
The unit is in standby mode. Press the Power
button to turn it back on.
• Why is there an “E” message on the display screen?
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
• Why is there an “O-H” message on the display screen?
The unit is overheating because it is positioned in a corner or constricted space. This
appliance requires at least 6 inches (15.25 cm) of space on the top and sides for air circulation.
For the unit to function normally again, turn it o and unplug it. Allow it to cool down for
30 minutes, then move it to a space that provides 6 inches of clearance on the top and sides.
Additionally, ensure there is no other heating source in close proximity to the unit.
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The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product
only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
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