USER MANUAL OG-7010
OG-7010
Hello.
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Congratulations on purchasing your new Ogawa OG-7010.
At Ogawa we understand every body is different and have carefully designed on our massage chair with that in mind.
But enough about us, this is about you. Learning how to use your new chair is simple (we designed it that way).
So let’s get started.
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CHAIR
MASSAGE
INTRO
CARE
TABLE OF CONTENTS
Dimensions
Contents
Move & Clearance
Components
Massage Points
Specification
Interface
Pre-Programed Massage
Pre-Programed Description
Safety
3
4
5
6
7
8
9-10
11-30
31-34
35-36
Grounding Instruction
38
FCC
37
Troubleshooting
38
Care and Storage
38
Warranty
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Make sure your door is wider than 36” for the chair to pass through without disassembly
Door width has to be wider than 32”
32”
52.4”
30.1”
27.2”
53.8”
30.1”
22.7”
28.8”
13.2”
36”
50.4”
51.2”
32.7”
DIMENSIONS
First, let’s get your chair inside.
Seat Base
1
Backrest
2
Side Panels
3
Box
Box
Box
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USER MANUAL OG-7010
OG-7010
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CONTENTS
OG-7010 MASSAGE CHAIR Tablet RemotePower Cord
Everything you need for a relaxing experience.
User Manual Installation Manual Warranty Postcard
OG-7010
OG-7010
OG-7010
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Move & Clearance
Reserve space on left and right
Reserve space in the front and back
8”
8”
31.5”
31.5”
CLEARANCE
HOW TO MOVE
Lift and hold the bottom of the chair One person lift footrest 45 Degrees onto wheels
A few simple steps to find the best place for your new chair.
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CHAIR COMPONENTS
Note: The speaker will only operate when the massage chair is in operation
Some of your chair’s most important features.
LED + Speaker
Shoulder Panel
Wired Tablet
Holder
Handrest
Backrest
Side Panel
Wheel
Pillow
Seat Pad
Calf Rest
Footrest
To play music using your massage chair’s speakers please connect your
smartphone, tablet, or other electronic device to your chair using bluetooth
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MASSAGE POINTS
24 Air Bags
2 Heating Pads
24 Air Bags
2 Rollers
Back Massage Mode Air Bag Heating Pad Roller
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CHAIR SPECIFICATIONS
Power Consumption
120W
Max. Time Rate
30 minutes
Shipping Weight
Gross weight: 310.2 lbs
Net Weight: 250.8 lbs
Safety Feature
Equipped with overheating and power
surge detectors safety feature
Dimensions (L x W x H)
Chair Dimension: 51.2" x 32.7" x 50.4"
Reclined Dimension: 72.8" x 32.7" x 40.6"
A few important facts about your massage chair.
Rated Voltage
110 - 120V
Rated Frequency
60Hz
Power of Speakers
2 x 7W（2 sides）
Length of Wiring
Controller wiring 59.1”
Power supply wiring 70.9”
Usage Condition
Environment temperature: 10
。
C-40
。
C
Contrasting humidity: 30-85RH
Storage Condition
Storage temperature: -20
。
C- 60
。
C
Storage humidity level: 30-85RH
Model No.
OG-7010
OG-7010
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WIRED TABLET INTERFACE
We have designed your massage chair’s tablet controller with a user-friendly interface to make using your chair even easier.
Home Screen
Pre-Programed
Massage
Setting
Manual
Custom
Massage
MANUAL CUSTOM SETTING
MASSAGE
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Massage Controls
Name Of Program
Time Left
Power
Strength
Intensity
Light Color Variation
HeatFoot Roller
Chair Angle Adjust
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PRE-PROGRAMED MASSAGE
We have designed your chair with multiple massage options for your changing needs.
Follow these simple instructions to begin a new pre-programed massage.
Choose the "Massage" icon to select your pre-programed massage
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Choose 1 of our 11 pre-programed massages
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Pre-Programed Massage Interface
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Using the arrows, you can adjust the standard shoulder position
Adjust Chair Angle Interface
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Fast adjust chair angle by ZERO GRAVITY 1, ZERO GRAVITY 2, and HOME buttons
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You can choose manual massage action and compression in this program.
Choose the “Manual” icon to begin manual massage
MANUAL
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Choose the "Massage Action" icon
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Massage Action Interface
The knead, tap, clap, and shiatsu massages can be combined with swedish or roll
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Choose the "Compression" button
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Compression Interface
Choose the “Custom” icon to begin creating your massage program
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CUSTOM MASSAGE
Every body is different. That’s why we’ve given you the option to customize your own massage to meet your specific needs. Follow these
simple instructions to create a new custom massage. You can create up to 3 custom programs. To delete a custom massage, press and
hold the custom icon and press “delete”.
Choose the “Create New” icon
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Select your massage area
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Select your favorite massage actions. The knead, tap, clap, and
shiatsu massages can be combined with swedish or roll
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SETTINGS
Choose the “Setting” button to take you to the settings page
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Settings Interface
Timer AdjustLanguage Adjust
Screen Brightness Adjust
Screen Sleep Time Adjust
Touch Sound Adjust
Trouble Shoot Detecting Button
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Trouble Shooting
If your chair has any trouble, press the Trouble Shoot "Start" button for the chair to automatically detect
problem areas, and then you can use this information when you contact our customer service team
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Choose "Start" button and make sure the chair is not occupied during chair detection
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Your chair is detecting possible malfunctions, please wait for the detection result
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You can use your detection code when contacting the Ogawa customer team about your chair’s problems
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PRE-PROGRAMED DESCRIPTION
DEMO
INTENSITY
KNEAD
FOCUS TECHNIQUEFOCUS AREA
A 5 minute whole body massage for
those on the go.
GENTLE
INTENSITY
TAP
FOCUS TECHNIQUEFOCUS AREA
INTENSITY FOCUS TECHNIQUEFOCUS AREA
INTENSITY FOCUS TECHNIQUEFOCUS AREA
RELAX
KNEAD
Let’s dig a little deeper and discover the details of our pre-programed massages.
ROLL
SHIATSU
SWEDISH
A program designed to provide a
quiet, gentle massage that is
good for beginners or those that
prefer a soft touch.
A program designed to provide a
mild massage that is great for
deep relaxation, best used before
going to sleep.
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TAPKNEAD
SWEDISH
THERAPY
INTENSITY
KNEAD
CLAP
CLAP
FOCUS TECHNIQUEFOCUS AREA
VIGOROUS
INTENSITY FOCUS TECHNIQUEFOCUS AREA INTENSITY FOCUS TECHNIQUEFOCUS AREA
INTENSITY FOCUS TECHNIQUEFOCUS AREA
SWEDISH
A program designed for those
who enjoy a strong deep tissue
massage and provides a boast of
energy for users.
A program designed to use Swedish
techniques to promote blood
circulation to the heart, increasing
oxygen in the blood and easing
tension.
A program designed to provide a
soothing massage combined with
air massage on shoulder and
glutes.
FULL BODY STRETCH
INTENSITY
KNEAD
FOCUS TECHNIQUEFOCUS AREA
This program provides you with a
full body stretch, including your arm, leg,
and shoulder muscles
ROLL
LOWER BODY STRETCH
INTENSITY
KNEAD
FOCUS TECHNIQUEFOCUS AREA
This program provides you with
a lower body stretch, focusing
on your leg muscles
ROLL
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JAPANESE
INTENSITY FOCUS TECHNIQUEFOCUS AREA INTENSITY FOCUS TECHNIQUEFOCUS AREA
SHIATSU
SWEDISH
This massage will focus on your midback
and upper shoulders with a deep tissue
massage using the shiatsu technique that
will create an acupressure effect.
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HIP AND WAIST STRETCH
INTENSITY FOCUS TECHNIQUEFOCUS AREA
This program provides you with a
hip and waist stretch, focusing on your
hip and waist muscles
KNEAD
ROLL
KNEAD
ROLL
UPPER BODY STRETCH
INTENSITY FOCUS TECHNIQUEFOCUS AREA INTENSITY FOCUS TECHNIQUEFOCUS AREA
This program provides you with a upper
body stretch, focusing on your shoulder
and back muscles
SAFETY PRECAUTIONS
We’re looking out for you.
When using an electrical appliance, basic precautions should always be followed, including the following:
Read all instructions before using (this appliance).
• Always unplug this appliance from the electrical outlet immediately after using and
before cleaning.
• Never use pins or other metallic fasteners with this appliance.
•
IMPORTANT SAFETY INSTRUCTIONS
DANGER-To reduce the risk of electric shock:
WARNING--To reduce the risks of burns, fire, electric shock or injury to persons:
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and
before putting on or taking off parts.
• Close supervision is necessary when this appliance is used by, on, or near children, invalids, or disabled
persons.
• Use this appliance only for its intended use as described in this manual. Do not use attachments not
recommended by the manufacturer.
• Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been
dropped or damaged, or dropped into water. Return the appliance to a service center for examination and
repair.
• Do not carry this appliance by supply cord or use cord as a handle.
• Keep the cord away from heated surfaces.
• Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair, and the
like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the off position, then remove plug from outlet.
• Keep children away from extended foot support.
• Connect this appliance to a properly grounded outlet only. See Grounding Instructions.
• Use heated surfaces carefully. May cause serious burns. Do not use over insensitive skin areas or in the
presence of poor circulation. The unattended use of heat by children or incapacitated persons may be
dangerous.
• Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to
persons.
Carefully examine the covering before each use. Discard the appliance if the covering shows any sign of
deterioration, such as checking, blistering, or cracking.
• Do not use the massage chair in an excessively humid or dusty environment as this may
result in malfunction or electric shock.
• Do not use the massage chair in a room with a temperature of 104°F or higher.
• Do not expose the massage chair to heaters, stoves or direct sunlight.
• Place and use the massage chair on an even, non-slip floor.
• The massage chair is designed for home use and not for commercial purposes.
This massage chair is intended for household use only.
SAVE THESE INSTRUCTIONS
1. Usage Environment
2. Safety Precautions
• This massage chair is to be used indoors only.
• If you use the massage chair in a cold room, do not increase the
room temperature abruptly. It is recommended that you increase the
temperature gradually to a normal level.
• If the massage chair is stored in a cold place and is being brought
into a warm environment, it is advisable to wait for one hour before
use. This is because its performance may not be at optimum level,
as there may be water droplets on the mechanical parts due to
consideration. Using the massage chair under such conditions may
result in malfunction.
Caution
• To ensure safe and correct use of the massage chair, do not operate it without reading this
operation manual carefully.
• Do not use the massage chair when the upholstery or seat is removed. This may cause
injury or malfunction.
• Do not use the massage chair in combination with other therapeutic equipment or electric
blanket etc., as this may result in ineffectiveness or injury.
• Do not use the massage chair an hour before or after eating as this may have adverse
effects on the user.
• Do not allow children or pets to play around the massage chair, e.g. behind the backrest,
under the seat base or legrest of the massage chair. This may result in injury.
• Do not use the massage chair when your body is wet.
• Do not operate the massage chair with wet hands.
• It is not recommended to use the massage chair for more than 30 minutes.
• Do not perform continuous massage on the same spot of your body for more than 5
minutes at a time as this may result in excessive stimulation and may have adverse effects.
• Do not insert your hand or foot along the paths of the massage rollers during use as this
may cause injury.
• Stop operation immediately if you feel any discomfort.
• This product is not intended for self-treatment of conditions that should be managed by a
qualified health care provider.
• People on medication or with medical conditions, please consult your doctor before use.
Please do not use the product if you are not feeling well.
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In the following events, please switch off the main power switch immediately and disconnect the power cord
from the electrical outlet:
• If liquid is accidentally spilled onto the massage chair. This may result in electric shock or
malfunction.
• If the fabric of the backrest is torn and the internal components are exposed.
• If pain or discomfort is felt during massage, stop operation immediately and consult your
doctor.
• If you detect any malfunction or any other abnormal condition during operation.
• If there is power failure. Injury may occur when power is restored unexpectedly.
• If there is lightning.
4. Instances When the Massage Chair Should Not Be Used
5. Assembly and Repair of the Massage Chair
6. Things to Be Noted About the Power Plug and Cord
• Do not disassemble the backrest cover of the massage chair. Touching the internal
components may result in malfunction or electrical shock.
• This massage chair must only be professionally serviced or repaired. Do not attempt to
disassemble or repair the massage chair by yourself.
• Check that the Alternating Current (AC) voltage corresponds with the specifications indicated for the
massage chair.
• Do not connect or disconnect the power plug from the electrical outlet with wet hands. This may result in
malfunction or electric shock.
• When disconnecting the power plug, pull it by holding the plug, not the cord.
• Although operation will be stopped automatically by the Auto-Timer function, always remember to switch
off the main power after use.
• Do not place the power cord under the massage chair or any other heavy objects.
• Do not wind the power cord around the massage chair as this may damage the cord and result in a fire or
electric shock.
• Do not operate the massage with a damaged cord or extension cord.
• Do not use the massage if the electrical outlet is loose.
• If the power cord is damaged, it should be replaced by a qualified technician.
Consult your doctor before use if you:
3. People with Medical Conditions
Caution
• are under medical rest as ordered by a doctor.
• have spinal disorders, an abnormal spinal condition or have suffered a spinal injury.
• have back problems.
• have diabetes, osteoporosis or sensory impairment.
• have joint dysfunction such as rheumatism, hammertoe or gout.
• have a pacemaker or other electronic medical devices.
• may be pregnant.
• have phlebitis or thrombosis.
• have an increased risk for blood clots.
• had recent surgery.
• Have surgical pins, screws, or anything mechanical in the legs, ankles or feet.
• This massage chair is not intended for use by children or persons
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given
supervision or instruction or instruction concerning use of the
massage chair by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with
the massage chair.
• Avoid using the massage chair under the influence of alcohol.
• Do not apply massage rollers directly on the head, elbow or knee
joints, torso or abdomen.
• If your legs or feet slip off the leg rest during massage, do not force
them back in as this may result in injury.
• Remove the power plug from the electrical outlet immediately should
liquid be accidentally spilled onto the massage chair. Do not use wet
hands to connect or disconnect the power plug from the electrical
outlet.
• Do not tamper with the power cord or use the massage with a
damaged cord as this may result in malfunction and electric shock.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/ TV technician for help.
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FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposurere quirement.
The device can be used in portable exposure condition without RF striction.
GROUNDING INSTRUCTIONS
Grounding Pin
Grounded Outlet Box
Grounded Outlet
This product must be grounded. If it should malfunction or break down, grounding provides a path of least
resistance for the electric current to reduce the risk of electric shock. This product is equipped with a cord with
an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance with all local codes and ordinances.
Danger-Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do
not modify the plug provided with the product – if it will not fit the outlet, have a proper outlet installed by a
qualified electrician.
The massage chair is connected to the power
supply but is not functioning
1. Check to see that the plug is properly connected
and working
2. Ensure the massage chair switch is in the ‘I’
position
Possible overheating due to prolonged use. Turn off
the power for at least 30 to 50 minutes
1. Ensure the chair is plugged into a working outlet
2. Turn the power OFF and ON again
The remote control works but the massage chair
is not functioning.
Both the remote control and the massage chair
are not functioning
This massage chair is controlled by a microcomputer and is thus susceptible to power surges of +10 to-15%.
The following situations may arise in the event of a power surge:
If you continue to have problems, please read the warranty card and contact the Ogawa service department.
TROUBLESHOOTING
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Caution
Caution
• Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This
may cause the upholstery to fade.
Caution
• Do not use a wet cloth to clean the controller.This may result in malfunction.
PRODUCT CARE AND STORAGE
1. Storing the Massage Chair
2. Cleaning the Massage Chair
• Use only a clean, dry cloth to clean the controller.
3. Cleaning the Controller
• Do not store the massage chair in dierct sunlight or in places of high temperature. This may
cause the color of the upholstery to fade.
• Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended
periods of time as this could lead to discoloration.
• Wipe off dust and dirty from the massage chair with a dry, soft, clean cloth after use.
• Keep the massage chair clean and away from places of high humidity.
• If the massage is not to be used for a long period of time, cover the massage chair with a dust cover and
unplug its power plug from the electrical outlet.
• Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the
electrical outlet.
• Wipe off dust and dirt from the massage with a dry, soft, clean cloth after each use.
• This product can be cleaned thoroughly with a slightly damp cloth.
• Do not iron the upholstery.
• Do not wash the upholstery using a home washing machine as this may result in deterioration of the
upholstery’s quality.
Product Repairs
Many OGAWA product repairs may be performed by the consumer in their own home with parts and
instructions supplied by OGAWA such as remote controller replacements that don’t require a technician.
Canadian consumers may contact OGAWA's customer service department at 844-438-6429 between 9:00 am
and 5:00 pm PST, Monday through Friday for warranty or service issues.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer
PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
• Field Service – OGAWA customer service department will diagnose and schedule an
authorized service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no
charge by the OGAWA service department.
• Floor Models and Demonstration Units have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a “per incident” charge.
CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the
consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to OGAWA products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by OGAWA's authorized field service personnel.
Field service is only available in the United States and in major metropolitan areas in Canada.
• Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not
constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or
modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or
damage of an operating part from failure to provide manufacturer's recommended maintenance,
transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during
the period the product is at a repair facility, or otherwise awaiting parts or repair.
• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall OGAWA or its representatives be liable for indirect, consequential, or incidental
damages (including damages for lost profits, business interruption, bodily injury, medical and the like), even
if any party has been advised of the possibility of such damages.
• Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but
not limited to any implied warranty or merchantability or fitness for particular use.
• OGAWA's sole liability and the purchaser's exclusive remedy shall be for the repair, or at OGAWA's option, for
the replacement of the defective part.
Notwithstanding the above, if replacements parts for defective materials are not available,OGAWA reserves
the right to make substitutions in lieu of repair or replacement.
• All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or
installation.
• Warranties do not apply to rental, business, commercial, institutional or other non-residential users.
OGAWA CONSUMER WARRANTY
Service And Technical Support
Extended Warranties:
OGAWA products have the following warranty:
OGAWA's massage chairs, motion upholstery and home theater massage seating provide a one year in-home
service warranty and a two-year parts warranty. OGAWA customer service will not issue Return Material
Authorizations (RMAs) for products. OGAWA products will be either repaired by the consumer or by an
in-home technician. OGAWA will not issue Return Material Authorizations (RMAs) for buyer’s remorse.
Consumers may contact OGAWA's customer service department at 844-438-6429 between 9:00 am and
5:00 pm PST, Monday through Friday or email us at [email protected] or visit our web at
www.ogawaworldusa.com for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt)
when they contact the OGAWA service department regarding a repair.
A OGAWA customer service representative will attend to most consumer inquiries, but in some cases a
technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. OGAWA customer service will verify that the unit
has failed and provide instructions for repairing a unit. All applicable repairs, parts, shipping, handling,
local tax and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Ogawa offers extended warranty programs to enhance ownership of Ogawa product. Extended warranty provides:
3-year limited repair or replacement massage chair warranty with on-site service.
Please visit www.ogawaworldusa.com for the latest terms and pricing for extended warranties.
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