Osaki Pro Maestro 2.0
Instruction Manual
Contents
Important safety instructions
Product parts
Before use
The controller instructions
Operation guide
After massage
Cleaning and maintenance
Q & A
Troubleshooting
Specification
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110V, 60Hz
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X al physical discomfort during usage of the chair immediately stop using the
re is abnormal discomfort after using the chair contact your
physician and refrain from using the chair unless recommended by your physician.
ons
B
is replaceable it, has no
signs of damage or tears, to avoid from damaging the roller head
shock.
If not followed it may lead to electrical shock, electrical product failure and overheating causing a fire.
Make sure the power cable is firmly plugged into the outlet to prevent power surges, shorts, and
electrical shocks. Electrical shocks may cause overheating and fires.
Any person with a pacemaker of medical device
can not use this product. The chair produces an
sounds.
Do any cushions or obstructions between the backrest pad and the backrest. This may lead to
damaging the mechanism and personal injury.
When moving or handling the chair , be sure to grab from its frame and the recommended grabbing
.
When massaging the neck area, be attentive to the intensity of the massage to make sure
that it is not applying to much pressure which may aggravate neck muscles or nerves.
If unusual pain is experienced
Ь The following persons (even if they are physically healthy at present) should consult a
physician before using the product.
(1) Persons with muscular atrophy due to aging or below normal weight;
(2) Persons feeling lumbago (pain in the muscles and joints of the lower back) because of
bone or viscus problems;
(3) Persons receptive to suffering sprains or bruising easily;
4 Persons with carsickness or seasickness (motion sickness) who received a heart
opera
tion or another vascular operation;
Ifnot addressed properly may lead to serious injury.
Before sitting on the product, make sure there is no foreign objects between any two parts
of the chair.
(Make sure there is no foreign objects on the back cover, the backrest, the seat surface, the
Lower Leg/Foot massage section or inside surface of the back cushion.)
Otherwise accidents,injuries, or product faults caused by clamping of hands, feet, or
other
Before sitting on the seat, make sure the massage wheels are in the retracted positions.
If you want to leave the seat during the massage, stop the product first.
articles.
When the Lower Leg/Foot massage section is not retracting after the massage, retract the
footrest by manually retracting it
Otherwise accidentsor injuriesmay happen.
Otherwise an electricshock or circuitfault may
Otherwise injuries may happen.
Otherwise marks and damage may be lefton the floor.
Otherwise
happen.
with the remote button.
When pulling out the power plug, do not pull from the power line but grab from the head of
the plug to prevent damage and injury .
Before moving the product, be sure the legrest and the backrest are in the default position.
The backrest up and the l egrest down.
When moving the product by pulley, moving dolly lay a mats on the floor to avoid markings
or damage to the floor. Do not roll the chair on engineered wood floors or soft woods.
Keep the safety lock key.
Keep children our of reach from children. Do not let children tamper with the remote
control.
children may cause accidents or suffer injuries by eating it or playing with it.
Before moving the product by dolly
or the wheels of th chair, remove the obstructions close
to it and in its path. If lifting use the recommended lifting points along the steel frame.
Otherwise accidents or injuries may happen because of turn over of the product.
If any symptom such as skin inflammation, itching or swelling when using, stop the using
the product immediately and consult a physician.
Otherwise accidents or physical discomfort may occur.
Do not use the product and other devices at the same time, such as heating blankets, and
other electronic devices.
Otherwise
Otherwise
accidents or physical discomfort may happen.
Do not place your hands, arms, feet and other part of the body e
x
cept for the neck between
the roller massage heads. The rollers may s
q
ueeze the body parts e
x
tremely tightly
causing injury.
Do not put the knees between the in calf massager. This may cause serious injury.
Do not fall asleep while using the product. Do not use the product after drinking alcohol.
If air in the filling the air bag on the seat is not completely discharged, do not
stand or jump
on the seat or put things on it.
accidents or injuries may happen.
Do not put hands or feet between footrest and seat base.
Do not put hands or feet between footrest and side panel.
Do not put hands or feet between seat base and side panel.
Do not put hands or feet between upper and lower part of the footrest.
Do not put hands or feet in the gap of seat base.
Do not put pets on the massage chair.
Do not pull out the power plug or turn OFF the power switch suddenly during massage.
otherwise injuries may happen.
using again
plug
chair into a surge protector to protect the chair from shorting during outages.
If
t
he powerplug is damage,it must be replaced by a special plug available from Osaki or an authorize
agent
Pillow Shoulder
Bluetooth Speaker
Controller
Wireless Charge
LED
Side Panel
Footrest
Back Cushion
OSAKI Logo
Seat Pad
Side Panel
Controller
Armrest
2 Air bags
12 Air bags
6 Air bags
4.7”79.5”
25”
63”x31.5”
Before use
Make sure there is enough space to recline the chair and for the user to get in and out of the chair
freely. PLEASE MAKE SURE TO USE A MAT OR RUG UNDER CHAIR IF YOU PLACED ON TOP
OF A HARD SURFACE LIKE HARWOOD AND CERAMIC FLOORS.
equipment or by a window where sunlight can cause the synthetic leather fade, melt or crack.）
heating
2
5
”
Do not put hands or feet between footrest and seat base.
Do not put hands or feet between footrest and side panel.
Do not put hands or feet between seat base and side panel.
Do not put hands or feet between upper and lower part of the footrest.
Do not put hands or feet in the gap of seat base.
otherwise injuries may happen.
Inspect the power cord of dirt or dust that may
have collected. Be sure the cord is kept clean and
with NO visible damage.
Do not bend or twist the power cord any reason.
Do not
place the power cable under heavy objects
such as the chair itself. Keep the power cord away
from any heating source such as the heater vents,
motors and anything that may generate heat.
Be sure the power cord is firmly and
completely inserted into the power outlet.
110-120
backrest in the retracted position, press
"ON" button to bring back to the default
position.
Inspect the synthetic leather portian in which
the massaging rollers travel along the backrest.
Be sure there is no damage or unusual ware.
Before use, raise the back cushion and check
whether fabrics lining pointeddout in the
figure are undamaged.
(Even if the fabric is slightly damaged,stop
the product immediately,pull out the power
plug and send notify the manufacturer for a
replacement cover.)
If the productis used when there is fabric damage,
you may get in jured or get an electricshock.
1. Power switch on the top of controller
ON /OFF button
Press this button to start massage chair.Touch any massage function icon to start
massage.
Press this button again to turn off the massage chair, massage chair will return to
its original position.
2. Touch screenφ
There are 7 functions in the middle of the screen for user to select.
Setting is on the top left corner.
Pause is on the top right corner.
The controller instructions
Power switch on the top of controller
ON\OFF Button
Touch screen
Position:
1.User can adjust backrest/footrest incline/recline by touching the icon .
when the desire position is reached, touch the icon again to stop the adjustment.
2.The button for the legrest allows you to extend or retract the length of the legtest.
3. Z-G: Touch this icon to active the Zero gravity position,press the button again to return to
idle position.
4. Touch LED icon can controll the logo lamp under the side panels.
Note: Z-G icon is NOT controllable in the massage programs with angle adjustment.
1. Neck & Shoulder
Touch this icon，the screen will change to the page [Neck & Shoulder]
There are 4 auto massage programs, if 1 of 4 auto program is activated，chair will
automatically perform a shoulder hight scan.The screen will that the [Shoulder scanning]
is being conducted.
The roller will go to shoulder adjustment automatically，user can manually adjust the
shoulder hight position right after the scan is complete and just before the progam
initiates. There is a 3 sec. window to make the adjutment.
Operation guide
2. Lower back
Touch this icon，the screen will change to the page [Lower back]
There are 4 auto massage programs. Select 1 of 4 auto program to
start the preset program.
3. Auto
Touch this icon，the screen will change to the [Auto] page.
There are 8 auto massage programs. Select 1 of 8 auto programs to start your preset
programmed massage.
NOTE:
(1) 4D Intensity:
There are 8 different levels available for adjustment to suit various
massage strength.
In Auto programes, users can adjust 4D intensity instead of
Strength and Speed. Strength and Speed will be locked for better
massage experience.
(2) Air Intensity ：
There are 5 different levels available for adjustment.
After switching to other pages, click the name of the top massage program to return to the
adjustment interface.
4. Manual
Touch this icon，the screen will change to the [Manual] page .
There are 4 programs for different part massage areas of massage for the back.
User can select the program preferred，then the auto program will start.
Kneading/Tapping/Shiatsu has two kinds of massage techniques for selection.
NOTE:
(1) 4D Intensity:
There are 8 different levels for the 4D intensity.
In massage mode, the intensity will set to default.
(2) Intensity / strength / speed:
There are 5 different levels for adjustment.
(3) Upward / downward:
When pressing the [Spot] button, it will freeze the massage rollers
from moving up or down, concentrating the massage at that point.
In order to change the spot location simply press the up or down icon.
(4) Roller width:
The width of the massage can be adjusted for tapping, shiatsu, rolling.
Press the left and right arrow icons.
(5) Spot:
The spot massage allow user to select spot for any part on the back.
Touch the icon once to activate spot massage at the desired iocation.
Touch again to stop the function.
(6) Partial:
The partial massage allow user to select a region(1/4 of the back).
Touch the icon once to activate partial massage.
Touch again to stop the function.
5. Advance
When pressing [Advanced]，the screen will change to the [Advance] screen.
There are 4 advance programs to select from.
User can select the program preferred，then the program will start.
NOTE:
Heating:
The heated rollers will automatic activate in the auto program.Touch this icon to turn off
the roller heat. Touch again to activate it.
Fast pump:
To dispaly the various airbag massage program on the arms and waist select the [air massage]
to select the region and intensity.
Calf kneading:
When selecting [calf] you can control the speed of the kneading.
Foot kneading:
The footrest is equipped to knead (rollers) and compress(mechanical).
6. Air massage
Touch the [Air massage] icon and the screen will change to the screen to [Air massage] menu.
There are 4 programs to select from.
To statr the massage select a program.
There are 5 different levels of air intensity available for adjustment.
7. Setting
Touch the [Setting] icon on the top right corner ，the screen will change to the [Setting] menu.
User can select the language/ Touch volume / Screen sleep/ Screen brightness in thie page.
Control Buttons on the side panel
AUTO Z-G
4D
4D
Power: ON /OFF button
USB mobile phone charger
Auto: A key to start demo auto program
Z-G: A key to start Zero gravity position
4D +/- :
4D Intensity adjustment
Pause: Massage function pause/start button
After massage
Turn off the power switch on the controller.
After using, it is recommended to put the power switch to the OFF position
and pull out the power plug;
Pull the power switch to “O” position.
Pull out the power plug.
otherwise accidents and injuries by playing with them by children may happen.
Do not clean the product with solutions containing
chemicals such as thinners, gasonline and alcohol.
Be sure that leather cleaner will not harm the synthetic
leather by reading the label.
If it is difficult to remove the stains on the synthetic
leather, try soak a piece of melamine foam into a neutral
detergent to wipe down several times.
Do not dry the surface by a hair dryer.
Surface of the synthetic leather may fade or discolor if an
unappropriate detergent is used. Test the cleaning solution
in small section prior to fully applying.
Do clean the hard plastic parts with any alcohol, thinner or
benzine based agents. This may cause discoloring or removal
of the color all together.
Do not clean the product with chemicals
such as thinners, gasoline and alcohol.
Be sure the cloth is well wrung out
with no water dripping, leaving the
cloth damp.
Put a piece of soft cloth into water mixed with
a neutral detergent contained hot water,
wring it out and wipe the plastic parts.
Wipe down with a mircofiber or
soft cloth wrung out in clean
water.
Have the plastic parts dry naturally.
Wet a soft cloth into water or 3% to 5% neutral detergent containing
hot water and wring it out.
Be sure the soft cloth is well wrung out till there is NO water dripping
from the cloth.
Wipe surface of the synthetic leather with the soft cloth.
Be sure to rinse out the cloth multiple times when wiping down.
Have the synthetic leather dry naturally. Do not use dryer.
Can someone with a medical condition
or disease use this product?
When I use the chair it makes noise .
How long should I use the massage
chair each day?
Is there a restriction body height and
weight to use this chair?
They must consult with their physicians
before using the product.
It is located at behind the backrest
at the back of the chair by the
power cord.
It is part of the normal function of the
chair.
The chair is equipped with a air pump and multiple
motors. The sounds are part of chair when being
operated.
20 minutes per day with no medical
conditions.
For the 1st week of using the chair, use only for 20
minutes at most assuming the user is in good medical
condition. If there is any discomfort stop using and
consult with your doctor. The first few days of using
you may experience mild soreness. Be sure to monitor
the pain levels and if the soreness does no diminish after
after the following day consult with your doctor before
using again.
BE SURE TO DRINK PLENTY OF WATER AFTER
EACH MASSAGE.
The recommended min. Height is 4’9”
with a max. height of 6’4”. The max.
weight capacity is 260 lbs.
Massage can aggravate or worsen muscle
injuries, bone disease, spinal abnormalities,
skin disease and kill ones with medical devices
implanted in their body.
If the user is shorter or taller than the height
range, the will not fit comfortably fit in the chair
and may even cause injury. The maximum
weight limit must be followed to avoid damaging
the chair and also possibly seriously injuring
yourself while using the device. The limits are
in place for the users safety.
For a taller person with knee bending when using
the product:
Tilt the backrest and lower the Lower Leg/Foot massager to
the down position, elongating the length from top to bottom.
For a short person difficult to touch the foot
massage section:
Raise the backrest and raise the legrest to shorten the
distance from the top to bottom.
This product will stop upon any obstruction or a too
large of a force preventing from operating.
If an issue occurs, inspect and trouble shoot according to the corresponding method
below.
As a safety protocol the massage heads will stop if
pressure/weight load has exceeded its limit.
If the problem is not resolved, contact the manufacturer for further instructions or service.
The chair is not functioning
(massaging).
The power line or the power
plug is abnormally warm to
hot.
The roller heads are still
warm after turning off the
heat. Is the product is
damaged.
To avoid potentially over heating or damaging the massage mechanism
the chair is designed to automatically shut off if over strained or over
heated. The remote will flash a few times and then shut off as a safety
measure. If this has occurred turn off the power switch from the back,
allow for 30 sec. And power back on. If the weight capacity of 260 lbs is
not exceeded, unplug from the outlet and notify the manufacturer.
If all screen and buttons are flickering and the backrest or the footrest
has stopped, turn off the power supply and turn back on 10 seconds.
Be sure there are no obstructions in the way of the footrest or the
backrest rolling mechanism.
If your head is not properly placed against the backrest during the
computer body scan, it may result in an incorrect reading, causing the
rollers to start a lower position causing the massage to be inaccurate.
If this occurs turn off the power from the remote and start over again to
get a proper reading.
This is a normal function of the massage mechanism as it programmed
to massage alternating locations from the right side during certain
intervals of the program.
The power line is disconnected.
The power switch is not turned on.
If no program is selected after turning, the chair will pause and shut
down. Turn off and restart.
Because the roller heads heat up it will take some time for the residual
heat to dissipate.
If the massage heads are mildly warm, the rollers may be admitting
heat created by the friction from the massage.
You will hear or have the following feelings when
using the product. These not defective indicators
but a normal function of the chair.
In the case of any abnormality or fault,
stop the product immediately and pull
out the power plug to avoid fuming,
fires and electric shocks.
Expected sounds and feelings when using the massage chair.
When chair extends or retracts you will hear gears moving an
clicking.
A rubbing sound will be mildly heard when the massage heads
are activated.
When the massage heads are tapping you may hear a mild
clicking sound.
Friction sounds will be experienced as the rollers are activated.
As the rollers move up and down the motor produce a sound.
As the rollers are activated you will hear spinning of belts rotating.
Motor sounds will be experienced.
As the massage heads are squeezing, a mild squeaking sound
will heard.
When sitting in the chair as the roller heads are tapping and rolling
a mild squeaking sound may be produced from the joints.
Common joints that may squeak would be from the side panels
Friction sound between the massage wheels and the fabric.
Motors will be heard from the pump when the airbags deflate.
While the airbags are activated you will hear air valves alternating.
When the legrest is moving, you will hear mild squeak and a motor
operating.
<Abnormality and fault example>
The product fails to work after the power switch
is turned to the ON position;
When the power cable is moved the chair will
turn off and on.
In use, the product gives off a burning smell or
an abnormal sound;
The product is uphoThe product is upholstery is
deformed or abnornamally hot.
If any of these symptoms occur, have the
product inspected and repaired by an authorized
service center immediately.
Model
Rate Voltage
Power
Working time
Guide
Osaki Pro Maestro 2.0
110 -120V 60Hz
250W
15min
L Shape 52.8"
4D
Massage
Roller
Airbag
Angle
Adjustment
size
Extension of Footrest Approx 7.1"
BOX1：57.9"x30.0"x40.2"
BOX2：41.8"x13.8"x29.2"
BOX3：22.9"x19.7"x20.9"
BOX1：163.0/191.8 lbs
BOX2：35.3/46.3 lbs
BOX3：46.3/52.9 lbs
Dimensions of Packing
（L*W*H）
N.W./ G.W.
Weight of Chair
Usage Condition
Storage Condition
Approx 244.6 lbs
Environment temperature :32ȯ
d95ȯ
Contrasting humidity :20-80RH
260 lbs
Maximum body
weight of user
Forward distance
Strength
Speed
8 level Approx 3.9"
5 level
5 level
Intensity 5 level
Backrest
Footrest
Approx 128°- 155° (Ground Angle)
Approx 9°- 75° （Wall Angle）
Upright
Reclined
61.1"x31.9"x48.1"
79.5"x31.9"x46.9"
Storage temperature :23ȯd95ȯ
Storage humidity :20-80RH
IC Radiation Exposure Statement:
This equipment complies with Canada radiation exposure limits set forth for
uncontrolled environments.This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
Déclaration d’IC sur l’exposition aux radiations:
Cet équipement est conforme aux limites d’exposition aux radiations
définies par le Canada pour des environnements non contrô
lés.
Cet émetteur ne doit pas être installé au même endroit ni utilisé avec
une autre antenne ou un autre émetteur.
